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We serve large, medium, and small nonprofits in Human Services, Arts & Culture, Health, Education, Environment & Animal Services, and nonprofits with really unique missions.
Donorbox supports over 80,000 global organizations and individuals, including non-profits, charities, schools, churches, open-source projects, and medical research groups.
We appreciate how easy Sumac is to use and how helpful the customer support team is when we’re in need of assistance. We’re a small shop with a tight budget, so Sumac is a great fit for us.
Prior to installing Sumac, our receipting system was disorganized and inefficient, which cost us time and led to some donors being unhappy with their experience.
With Sumac, we got the perfect solution excellent customer service and an easy-to-use product at an affordable price.
The only problem we have encountered is to link our website donations to the program. We are still not sure where this glitch lies.
Having the ability to customize reports, information/data that you'd like to collect combined with great customer service has been a win for our organization.
For example, Having all gifts in the same group as any other notes and points of donor contact is rather frustrating due to the cluttered nature.
He was extremely patient and pleasant during the training process, which made it fun and easy.
It has always been because of my lack of knowledge of it's capabilities.
Fantastic, I've worked with 3 other donation platforms and this one is by far the best value, best experience for me as an admin, and best experience for our donors.
Money was held for a long time, may have cost me the election as a small grassroots candidate. Stripe fees were also terrible.
The more I use it, the more I appreciate it's powerful reporting, ability to segment supporters and the fact it can be integrated into other packages like Zapit.
Having to define my business and name an Executive Person was complex - and loading a .pdf for a utility bill kept failing (I had to make it a .jpg!).
Ease of creating campaign pages. Donor managementeasy to pull reportsrecurring donation portal is super helpful set upflow of site is easyvery responsive support team.
I would also settle for some sort of phased fee structure. As much as I like running no charges for months when we raise less than $1000, if we raise $1001 we get charged 1.5% for the full amount.
Donorbox can be used directly or as accessed through our website. The implementation was a piece of cake thanks to the superb support and great documentation.
Limited in features to be fully functional with more current needs.
Anna: Hi. I'm Anna, the creative designer with Our Simply Design, and I used Donorbox and would rate it five stars. Before Donorbox, we used the typical credit card apps, Stripe, Square, all of those things, but they felt very impersonal and you were charged a fee. So even when the client gave you a great amount, you still lost a tiny bit, and that's money being taken from your nonprofit. And we wanted the chance to take all of the money that our clients were giving us to get back to our nonprofits. So Donorbox gives you that option, and it's a great way to get all the money out there for your nonprofits and let the client choose how much they want to help and give to you. So as a website designer, one of my clients came to me and said, "Hey, can we add Donorbox to our website?" And I said, "Of course." So I added it, and as I did that, I did a lot more research about Donorbox because I don't want to use something that might cause problems later down the line with the website, and really loved all the great features that it offered, how personal it is, that you can set up a little web landing page with your event and have them donate to you. And it just felt personal and real, and that's what you want with the connection for your nonprofit. Donorbox, easy setup, easy to start, easy to implement, easy for your clients to use. Easy is the word, and it's not just me saying that as a web designer, but as a human being who has to learn the new technologies quickly. Donorbox was an easy fit for me and for my clients. No training really involved. We just set it up and go. If you're thinking about using Donorbox, give it a try. You're not going to regret using it, having your customers use it. It's user-friendly, easy to use, easy to set up, and you'll be glad that you did.
Prioritize real-user-identified key features according to your needs to find your best fit.
Sumac
Top FeaturesDonorbox
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