# Compare Sumac vs Eleo 2026 | Capterra > Unsure of what to choose? Check Capterra to compare Eleo and Sumac based on pricing, features, product details, and verified reviews. Source: https://www.capterra.com/compare/144095-157005/Sumac-vs-Eleo --- # Eleo vs Sumac Features and Cost Comparison Last updated May 23rd, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: EleoSumac2/4 selected [Eleo](https://www.capterra.com/p/157005/Eleo/)[4.9 (172)](https://www.capterra.com/p/157005/Eleo/reviews/) [Sumac](https://www.capterra.com/p/144095/Sumac/)[4.4 (132)](https://www.capterra.com/p/144095/Sumac/reviews/) [## Eleo](https://www.capterra.com/p/157005/Eleo/)[4.9 (172)](https://www.capterra.com/p/157005/Eleo/reviews/) Starting Price $39.00/month Value-for-Money 4.9 Functionality 4.7 Ease of Use 4.8 Customer Service 4.9 Reviews Sentiment KG Based on [172 reviews](#user-reviews) Positive 170 Neutral 2 Negative 0 [## Sumac](https://www.capterra.com/p/144095/Sumac/)[4.4 (132)](https://www.capterra.com/p/144095/Sumac/reviews/) Starting Price $109.00/month Value-for-Money 4.3 Functionality 4 Ease of Use 4.2 Customer Service 4.7 Reviews Sentiment RM RM Based on [132 reviews](#user-reviews) Positive 119 Neutral 9 Negative 4 ## Send this comparison chart to my inbox ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. What’s your intended use case? ## Summary * * * Key features rated by users Features selected based on 5,677 reviews from donation management software users. about the Fit Score methodology. Fit Score methodology Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about. If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology 84%Fit Not enough reviews Feature ratings Donation Tracking 5.0 Online Giving 4.9 Credit Card Processing 5.0 For Nonprofits 4.8 Payment Processing 4.5 69%Fit Not enough reviews Feature ratings Donation Tracking 4.3 Online Giving 4.0 Credit Card Processing \-- For Nonprofits 4.7 Payment Processing 4.0 User satisfaction User satisfaction 4.9 User reviews[172](https://www.capterra.com/p/157005/Eleo/reviews/) Ease of use 4.8 Functionality 4.7 Value for money 4.9 Customer support 4.9 User satisfaction 4.4 User reviews[132](https://www.capterra.com/p/144095/Sumac/reviews/) Ease of use 4.2 Functionality 4.0 Value for money 4.3 Customer support 4.7 Price starts from Price starts from $39Usage Based, Per Month - Free version - Free trial Price starts from $109Flat Rate, Per Month - Free version - Free trial Best for Best for Increase your fundraising and strengthen your donor relationships with Eleo Donor Management. Award-winning live support and data migration included. Starts at $39 a month. Best for Social Services, Education, Child & Family Services, Child Welfare, Victim Services, Health Services, Shelters, Community Services ## User reviews Pros & cons KG Kathy G. Director of Operations > "Customer service is amazing, the support in their online library is extensive, and ELEO does everything we need it to do at a price..." [See full review](https://www.capterra.com/p/157005/Eleo/#Capterra___6419376) ML Melissa L. Membership and Outreach Coordinator > "In the past I have had issues with forms not functioning during high traffic times like of #GivingTuesday and have chosen to use..." [See full review](https://www.capterra.com/p/157005/Eleo/#Capterra___7020424) ML Melissa L. Membership and Outreach Coordinator > "I use other tools in conjunction like excel, and InDesign which is really easy to do by downloading csv's from Eleo." [See full review](https://www.capterra.com/p/157005/Eleo/#Capterra___7020424) WS Wayne S. Foundation Development Leader > "The system doesn't support our letterhead template. While I can write the letter, I need to adjust my process to create the final..." [See full review](https://www.capterra.com/p/157005/Eleo/#Capterra___6769919) ML Melissa L. Membership and Outreach Coordinator > "Eleo is hands down the best priced CRM and offers most of what the other CRMs offer at a quarter of the price." [See full review](https://www.capterra.com/p/157005/Eleo/#Capterra___7020424) CT Christine T. Volunteer role as Board President > "The largest issue is that it is severely slow - like dial up in 1999 processing speed." [See full review](https://www.capterra.com/p/157005/Eleo/#Capterra___6492087) JH June H. Development and Grants Manager > "Customer Service, Value for Money, Reporting, Easy of Use, Safe and Secure, and Organizes all Donor Information" [See full review](https://www.capterra.com/p/157005/Eleo/#Capterra___7020960) SP Suzanne P. Business Manager > "When manually entering new donations, it's a little cumbersome to have to search for the donor, open the donor record, then click on..." [See full review](https://www.capterra.com/p/157005/Eleo/#Capterra___4950893) Dr. Margaret Q. Founder > "Customer service is great, and live individuals answer the phone right away and resolve your issues." [See full review](https://www.capterra.com/p/157005/Eleo/#Capterra___7021814) CT Christine T. Volunteer role as Board President > "I have tried it on different computers and my phone and it is extremely slow on all three." [See full review](https://www.capterra.com/p/157005/Eleo/#Capterra___6492087) LH Libby H. Board member and volunteer > "Really helped our small non-profit “step up” from excel reports to a database environment." [See full review](https://www.capterra.com/p/157005/Eleo/#Capterra___6569757) JW Joan W. Executive Director > "Web forms do not allow embedded company logo or signature, these must be added with each thank you letter. " [See full review](https://www.capterra.com/p/157005/Eleo/#Capterra___5008496) MB Melisa B. Operations Manager > "Uploading documents is a breeze, love all the breakdowns of donations through the years!" [See full review](https://www.capterra.com/p/157005/Eleo/#Capterra___6827593) JW Joan W. Executive Director > "The membership module has limited functionality." [See full review](https://www.capterra.com/p/157005/Eleo/#Capterra___5008496) GS Georgia S. Office Administrator > "The Eleo support people are very eager to answer any questions that I ask them. If the first person I talk to does not know the..." [See full review](https://www.capterra.com/p/157005/Eleo/#Capterra___6608358) JW Jason W. Program Director > "I have yet to encounter an issue I would label as a "con."" [See full review](https://www.capterra.com/p/157005/Eleo/#Capterra___6285390) CR Carla R. Community Engagement Volunteer > "We use Eleo's easy to create web forms for donating, contacting us, volunteer interest, and to subscribe to our newsletter. " [See full review](https://www.capterra.com/p/157005/Eleo/#Capterra___4843347) PK Philip K. Executive Director > "Does not have a video feature for donor contact" [See full review](https://www.capterra.com/p/157005/Eleo/#Capterra___4777831) RS Rifka S. Office Manager > "The customer support has been fantastic." [See full review](https://www.capterra.com/p/157005/Eleo/#Capterra___7125745) MH Maria H. Donor Data coordinator > "im not able to select certain features that I really need for special reports." [See full review](https://www.capterra.com/p/157005/Eleo/#Capterra___3539604) JW Jason W. Program Director > "As someone who is new to donor management software, I have relied heavily on Eleo's internal support team (and the multitude of..." [See full review](https://www.capterra.com/p/157005/Eleo/#Capterra___6285390) Wayne J. Board member > "Sometimes an exact match search doesn’t work, so you have to do a broader search and select the correct record to update." [See full review](https://www.capterra.com/p/157005/Eleo/#Capterra___3165270) ML Melissa L. Membership and Outreach Coordinator > "I have always been very satisfied with the customer service, finding them both helpful, pleasant, and prompt." [See full review](https://www.capterra.com/p/157005/Eleo/#Capterra___7020424) LJ Lea J. Executive Director > "Our team has felt overwhelmed at times with all of the options that we don't understand." [See full review](https://www.capterra.com/p/157005/Eleo/#Capterra___3819933) ML Melissa L. Membership and Outreach Coordinator > "The above and beyond customer service is extremely helpful and prompt." [See full review](https://www.capterra.com/p/157005/Eleo/#Capterra___7020424) JS Joan S. Media specialist > "The only problem with it is keeping up with, say, PayPal's upgrades changing menu locations." [See full review](https://www.capterra.com/p/157005/Eleo/#Capterra___2957532) CR Carla R. Community Engagement Volunteer > "We also find it very easy to generate reports on donors and gifts, which we use heavily for grant applications, budget planning, and..." [See full review](https://www.capterra.com/p/157005/Eleo/#Capterra___4843347) PH Patricia H. VP for Operations > "It did not work so well when I tried to print the letter out on our letterhead." [See full review](https://www.capterra.com/p/157005/Eleo/#Capterra___3338007) MK Michael K. CEO > "Eleo has so much more to offer as we grow and expand the mission and we have only scratched the surface with over 10k donors in our..." [See full review](https://www.capterra.com/p/157005/Eleo/#Capterra___5058749) BH Brooke H. Executive Director > "The software isn't as visually appealing as major donor management solutions and can occasionally be clunky, but nothing major." [See full review](https://www.capterra.com/p/157005/Eleo/#Capterra___2576978) CR Carla R. Community Engagement Volunteer > "Recently, we used Eleo's event module to plan and organize our annual fundraising gala, and it was the most successful ever!" [See full review](https://www.capterra.com/p/157005/Eleo/#Capterra___4843347) JB Jamie B. Interim Executive Director > "For example, embedded forms don't seem to work well with WIX." [See full review](https://www.capterra.com/p/157005/Eleo/#Capterra___2178155) LM Lana M. Administrator > "Reliable, available and easy to connect with - it is a huge help to know that my questions will always be answered with speed and..." [See full review](https://www.capterra.com/p/157005/Eleo/#Capterra___6403105) KN Kimberly N. Administrator > "I wish we would have switched long ago!" [See full review](https://www.capterra.com/p/157005/Eleo/#Capterra___3290979) SP Suzanne P. Business Manager > "It's very easy to use for all the basic features. As I got more familiar with it, I started using the advanced features such as..." [See full review](https://www.capterra.com/p/157005/Eleo/#Capterra___4950893) WB Wendy B. Administrative Coordinator > "There has been only one instance where I found it difficult to organize a list." [See full review](https://www.capterra.com/p/157005/Eleo/#Capterra___2345109) MB Melisa B. Operations Manager > "Eleo is user friendly and easy to navigate!" [See full review](https://www.capterra.com/p/157005/Eleo/#Capterra___6827593) TH Tom H. Database Manager > "I don't thing it's going to hurt productivity at all." [See full review](https://www.capterra.com/p/157005/Eleo/#SoftwareAdvice___2297132) [View Reviews](https://www.capterra.com/p/157005/Eleo/reviews/) RM Rodrigo M. Pograms Manager > "From a data management perspective, Sumac provides everything we need at our fingertips, including court letters, referral..." [See full review](https://www.capterra.com/p/144095/Sumac/#Capterra___7034862) BL Brie L. Client Services > "Some fields are not customizable" [See full review](https://www.capterra.com/p/144095/Sumac/#Capterra___6586318) RM Rodrigo M. Pograms Manager > "Sumac’s data management features simplify organizing and accessing all critical information while maintaining the highest..." [See full review](https://www.capterra.com/p/144095/Sumac/#Capterra___7034862) Uyen Pham - A. Executive Director > "I don't like that I have to store the receipts locally." [See full review](https://www.capterra.com/p/144095/Sumac/#Capterra___6403586) AB Andrea B. Residential Coordinator > "It is very comprehensive and detailed, with many options to customize to our liking." [See full review](https://www.capterra.com/p/144095/Sumac/#Capterra___7092623) NS Nancy S. Finance Administrator > "Before the last price increase they would have dropped our package to a 2000 donor capacity but being small with few..." [See full review](https://www.capterra.com/p/144095/Sumac/#SoftwareAdvice___4763407) MJ Maryam J. Youth Outreach Worker > "I really liked how organized the system is—tracking intakes, case notes, and service outcomes is simple and efficient." [See full review](https://www.capterra.com/p/144095/Sumac/#Capterra___7031922) NS Nancy S. Finance Administrator > "There were no improvements to the program with these price increases." [See full review](https://www.capterra.com/p/144095/Sumac/#SoftwareAdvice___4763407) RM Rodrigo M. Pograms Manager > "Sumac has become an essential tool for our organization’s service delivery, compliance, and data security." [See full review](https://www.capterra.com/p/144095/Sumac/#Capterra___7034862) NS Nancy S. Finance Administrator > "After 2 price increases I am very unhappy with the product and would not recommend it." [See full review](https://www.capterra.com/p/144095/Sumac/#SoftwareAdvice___4763407) MA Maryam A. YOW > "The database structure makes it easy to track donors, clients, and volunteers all in one place." [See full review](https://www.capterra.com/p/144095/Sumac/#Capterra___7037726) BS Brian S. Administrator > "It is sometimes difficult to load the software onto Mac computers." [See full review](https://www.capterra.com/p/144095/Sumac/#Capterra___2547171) [View Reviews](https://www.capterra.com/p/144095/Sumac/reviews/) ## User interface 4.87 (172) 4.38 (132) ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ### Features Do these products fit your needs? Prioritize real-user-identified key features according to your needs to find your best fit. \--% Fit vs \--% Fit Access Controls/Permissions 207 Important Activity Dashboard 150 Important Activity Tracking 120 Important Eleo 30/44 - Access Controls/Permissions - Activity Dashboard - Activity Tracking - Ad hoc Reporting - AI Copilot - API - Attendance Management - Campaign Management - Campaign Planning - Contact Management - Credit Card Processing - Customizable Branding - Customizable Fields - Customizable Forms - Customizable Reports - Data Import/Export - Donation Tracking - Donor Management - Email Management - Email Marketing - Email Templates - Event Management - Event Ticketing - Forms Management - For Nonprofits - Generative AI - Gift Matching Management - Grant Management - Historical Trend Analysis - Mobile Access - Mobile Giving - Multi-Channel Communication - Online Giving - Payment Processing - Personalization - Pledge Management - Receipt Management - Recurring Giving - Recurring/Subscription Billing - Registration Management - Reporting/Analytics - Summary Reports - Third-Party Integrations - Volunteer Management [See all features](https://www.capterra.com/p/157005/Eleo/#features) Sumac Top features 42/44 - Access Controls/Permissions - Activity Dashboard - Activity Tracking - Ad hoc Reporting - AI Copilot - API - Attendance Management - Campaign Management - Campaign Planning - Contact Management - Credit Card Processing - Customizable Branding - Customizable Fields - Customizable Forms - Customizable Reports - Data Import/Export - Donation Tracking - Donor Management - Email Management - Email Marketing - Email Templates - Event Management - Event Ticketing - Forms Management - For Nonprofits - Generative AI - Gift Matching Management - Grant Management - Historical Trend Analysis - Mobile Access - Mobile Giving - Multi-Channel Communication - Online Giving - Payment Processing - Personalization - Pledge Management - Receipt Management - Recurring Giving - Recurring/Subscription Billing - Registration Management - Reporting/Analytics - Summary Reports - Third-Party Integrations - Volunteer Management [See all features](https://www.capterra.com/p/144095/Sumac/#features) ### Recognition Eleo is recognized as a top-rated tool in 3 Capterra Shortlist reports Best Value Nonprofit CRMSoftware (2024)  Best Value Nonprofit CRMSoftware (2023)  Best Value Nonprofit CRMSoftware (2022)  No recognitions have been awarded to Sumac ### Deployment & support Eleo Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Sumac Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details Eleo - By Community Software Solutions - Located in United States - Founded in 1991 Sumac - By Societ - Located in Canada - Founded in 2004 ## 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