--- title: "Compare Sumac vs Eleo 2026 | Capterra" description: "Unsure of what to choose? Check Capterra to compare Sumac and Eleo based on pricing, features, product details, and verified reviews." source_url: "https://www.capterra.com/compare/144095-157005/Sumac-vs-Eleo" page_type: "comparison" language: "en" --- # Sumac vs Eleo Features and Cost Comparison Last updated September 17th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: SumacEleo2/4 selected [Sumac](https://www.capterra.com/p/144095/Sumac/)[4.4 (132)](https://www.capterra.com/p/144095/Sumac/reviews/) [Eleo](https://www.capterra.com/p/157005/Eleo/)[4.9 (172)](https://www.capterra.com/p/157005/Eleo/reviews/) [## Sumac](https://www.capterra.com/p/144095/Sumac/)[4.4 (132)](https://www.capterra.com/p/144095/Sumac/reviews/) Starting Price $179.00/month Value-for-Money 4.3 Functionality 4 Ease of Use 4.2 Customer Service 4.7 Reviews Sentiment RM RM Based on [132 reviews](#user-reviews) Positive 119 Neutral 9 Negative 4 [## Eleo](https://www.capterra.com/p/157005/Eleo/)[4.9 (172)](https://www.capterra.com/p/157005/Eleo/reviews/) Starting Price $39.00/month Value-for-Money 4.9 Functionality 4.7 Ease of Use 4.8 Customer Service 4.9 Reviews Sentiment ML Based on [172 reviews](#user-reviews) Positive 170 Neutral 2 Negative 0 What’s your intended use case? ## Summary * * * Key features rated by users Features selected based on 5,960 reviews from donation management software users. about the Fit Score methodology. Fit Score methodology Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about. If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology 70%Fit Not enough reviews Feature ratings Donation Tracking 4.3 Online Giving 4.0 Credit Card Processing \-- For Nonprofits 4.7 Donor Management 4.6 84%Fit Not enough reviews Feature ratings Donation Tracking 5.0 Online Giving 4.9 Credit Card Processing 5.0 For Nonprofits 4.8 Donor Management 4.8 User satisfaction User satisfaction 4.4 User reviews[132](https://www.capterra.com/p/144095/Sumac/reviews/) Ease of use 4.2 Functionality 4.0 Value for money 4.3 Customer support 4.7 User satisfaction 4.9 User reviews[172](https://www.capterra.com/p/157005/Eleo/reviews/) Ease of use 4.8 Functionality 4.7 Value for money 4.9 Customer support 4.9 Price starts from Price starts from $179Flat Rate, Per Month - Free version - Free trial Price starts from $39Usage Based, Per Month - Free version - Free trial Best for Best for Social Services, Education, Child & Family Services, Child Welfare, Victim Services, Health Services, Shelters, Community Services Best for Increase your fundraising and strengthen your donor relationships with Eleo Donor Management. Award-winning live support and data migration included. Starts at $39 a month. ## User reviews Pros & cons RM Rodrigo M. Pograms Manager > "From a data management perspective, Sumac provides everything we need at our fingertips, including court letters, referral..." [See full review](https://www.capterra.com/p/144095/Sumac/#Capterra___7034862) BL Brie L. Client Services > "Some fields are not customizable" [See full review](https://www.capterra.com/p/144095/Sumac/#Capterra___6586318) RM Rodrigo M. Pograms Manager > "Sumac’s data management features simplify organizing and accessing all critical information while maintaining the highest..." [See full review](https://www.capterra.com/p/144095/Sumac/#Capterra___7034862) NS Nancy S. Finance Administrator > "Before the last price increase they would have dropped our package to a 2000 donor capacity but being small with few..." [See full review](https://www.capterra.com/p/144095/Sumac/#SoftwareAdvice___4763407) MJ Maryam J. Youth Outreach Worker > "I really liked how organized the system is—tracking intakes, case notes, and service outcomes is simple and efficient." [See full review](https://www.capterra.com/p/144095/Sumac/#Capterra___7031922) Uyen Pham - A. Executive Director > "I don't like that I have to store the receipts locally." [See full review](https://www.capterra.com/p/144095/Sumac/#Capterra___6403586) RM Rodrigo M. Pograms Manager > "Sumac has become an essential tool for our organization’s service delivery, compliance, and data security." [See full review](https://www.capterra.com/p/144095/Sumac/#Capterra___7034862) NS Nancy S. Finance Administrator > "There were no improvements to the program with these price increases." [See full review](https://www.capterra.com/p/144095/Sumac/#SoftwareAdvice___4763407) MA Maryam A. YOW > "The database structure makes it easy to track donors, clients, and volunteers all in one place." [See full review](https://www.capterra.com/p/144095/Sumac/#Capterra___7037726) NS Nancy S. Finance Administrator > "After 2 price increases I am very unhappy with the product and would not recommend it." [See full review](https://www.capterra.com/p/144095/Sumac/#SoftwareAdvice___4763407) MA Maryam A. YOW > "The reporting feature is strong once you learn how to use it, and their customer support team is responsive and patient." [See full review](https://www.capterra.com/p/144095/Sumac/#Capterra___7037726) BS Brian S. Administrator > "It is sometimes difficult to load the software onto Mac computers." [See full review](https://www.capterra.com/p/144095/Sumac/#Capterra___2547171) CE Crystal E. Executive Director > "We’re so grateful to the Sumac team for creating a case management system that not only meets our needs but exceeds our..." [See full review](https://www.capterra.com/p/144095/Sumac/#Capterra___7018872) BL Brie L. Client Services > "Some fields are not customizable" [See full review](https://www.capterra.com/p/144095/Sumac/#Capterra___6586318) [View Reviews](https://www.capterra.com/p/144095/Sumac/reviews/) ML Melissa L. Membership and Outreach Coordinator > "I use other tools in conjunction like excel, and InDesign which is really easy to do by downloading csv's from Eleo." [See full review](https://www.capterra.com/p/157005/Eleo/#Capterra___7020424) ML Melissa L. Membership and Outreach Coordinator > "In the past I have had issues with forms not functioning during high traffic times like of #GivingTuesday and have chosen to..." [See full review](https://www.capterra.com/p/157005/Eleo/#Capterra___7020424) ML Melissa L. Membership and Outreach Coordinator > "Eleo is hands down the best priced CRM and offers most of what the other CRMs offer at a quarter of the price." [See full review](https://www.capterra.com/p/157005/Eleo/#Capterra___7020424) WS Wayne S. Foundation Development Leader > "The system doesn't support our letterhead template. While I can write the letter, I need to adjust my process to create the..." [See full review](https://www.capterra.com/p/157005/Eleo/#Capterra___6769919) JH June H. Development and Grants Manager > "Customer Service, Value for Money, Reporting, Easy of Use, Safe and Secure, and Organizes all Donor Information" [See full review](https://www.capterra.com/p/157005/Eleo/#Capterra___7020960) CT Christine T. Volunteer role as Board President > "The largest issue is that it is severely slow - like dial up in 1999 processing speed." [See full review](https://www.capterra.com/p/157005/Eleo/#Capterra___6492087) Dr. Margaret Q. Founder > "Customer service is great, and live individuals answer the phone right away and resolve your issues." [See full review](https://www.capterra.com/p/157005/Eleo/#Capterra___7021814) CT Christine T. Volunteer role as Board President > "I have tried it on different computers and my phone and it is extremely slow on all three." [See full review](https://www.capterra.com/p/157005/Eleo/#Capterra___6492087) LH Libby H. Board member and volunteer > "Really helped our small non-profit “step up” from excel reports to a database environment." [See full review](https://www.capterra.com/p/157005/Eleo/#Capterra___6569757) SP Suzanne P. Business Manager > "When manually entering new donations, it's a little cumbersome to have to search for the donor, open the donor record, then..." [See full review](https://www.capterra.com/p/157005/Eleo/#Capterra___4950893) GS Georgia S. Office Administrator > "The Eleo support people are very eager to answer any questions that I ask them. If the first person I talk to does not know..." [See full review](https://www.capterra.com/p/157005/Eleo/#Capterra___6608358) JW Joan W. Executive Director > "Web forms do not allow embedded company logo or signature, these must be added with each thank you letter. " [See full review](https://www.capterra.com/p/157005/Eleo/#Capterra___5008496) RS Rifka S. Office Manager > "The customer support has been fantastic." [See full review](https://www.capterra.com/p/157005/Eleo/#Capterra___7125745) JW Jason W. Program Director > "I have yet to encounter an issue I would label as a "con."" [See full review](https://www.capterra.com/p/157005/Eleo/#Capterra___6285390) JW Jason W. Program Director > "As someone who is new to donor management software, I have relied heavily on Eleo's internal support team (and the multitude of..." [See full review](https://www.capterra.com/p/157005/Eleo/#Capterra___6285390) PK Philip K. Executive Director > "Does not have a video feature for donor contact" [See full review](https://www.capterra.com/p/157005/Eleo/#Capterra___4777831) ML Melissa L. Membership and Outreach Coordinator > "I have always been very satisfied with the customer service, finding them both helpful, pleasant, and prompt." [See full review](https://www.capterra.com/p/157005/Eleo/#Capterra___7020424) JW Joan W. Executive Director > "The membership module has limited functionality." [See full review](https://www.capterra.com/p/157005/Eleo/#Capterra___5008496) ML Melissa L. Membership and Outreach Coordinator > "The above and beyond customer service is extremely helpful and prompt." [See full review](https://www.capterra.com/p/157005/Eleo/#Capterra___7020424) Wayne J. Board member > "Sometimes an exact match search doesn’t work, so you have to do a broader search and select the correct record to update." [See full review](https://www.capterra.com/p/157005/Eleo/#Capterra___3165270) KG Kathy G. Director of Operations > "Customer service is amazing, the support in their online library is extensive, and ELEO does everything we need it to do at a..." [See full review](https://www.capterra.com/p/157005/Eleo/#Capterra___6419376) MH Maria H. Donor Data coordinator > "im not able to select certain features that I really need for special reports." [See full review](https://www.capterra.com/p/157005/Eleo/#Capterra___3539604) MK Michael K. CEO > "Eleo has so much more to offer as we grow and expand the mission and we have only scratched the surface with over 10k donors in..." [See full review](https://www.capterra.com/p/157005/Eleo/#Capterra___5058749) PH Patricia H. VP for Operations > "It did not work so well when I tried to print the letter out on our letterhead." [See full review](https://www.capterra.com/p/157005/Eleo/#Capterra___3338007) MB Melisa B. Operations Manager > "Uploading documents is a breeze, love all the breakdowns of donations through the years!" [See full review](https://www.capterra.com/p/157005/Eleo/#Capterra___6827593) LJ Lea J. Executive Director > "Our team has felt overwhelmed at times with all of the options that we don't understand." [See full review](https://www.capterra.com/p/157005/Eleo/#Capterra___3819933) KC Karen C. Office Administrator > "The webinars are very helpful." [See full review](https://www.capterra.com/p/157005/Eleo/#Capterra___6631600) BH Brooke H. Executive Director > "The software isn't as visually appealing as major donor management solutions and can occasionally be clunky, but nothing major." [See full review](https://www.capterra.com/p/157005/Eleo/#Capterra___2576978) WS Wayne S. Foundation Development Leader > "The Eleo team is always responsive and offers outstanding support whenever I need it." [See full review](https://www.capterra.com/p/157005/Eleo/#Capterra___6769919) JS Joan S. Media specialist > "The only problem with it is keeping up with, say, PayPal's upgrades changing menu locations." [See full review](https://www.capterra.com/p/157005/Eleo/#Capterra___2957532) CR Carla R. Community Engagement Volunteer > "We use Eleo's easy to create web forms for donating, contacting us, volunteer interest, and to subscribe to our newsletter. " [See full review](https://www.capterra.com/p/157005/Eleo/#Capterra___4843347) KN Kimberly N. Administrator > "I wish we would have switched long ago!" [See full review](https://www.capterra.com/p/157005/Eleo/#Capterra___3290979) UK Ursula K. President > "Eleo Online has proven to be the perfect CRM solution for our organization." [See full review](https://www.capterra.com/p/157005/Eleo/#Capterra___5028826) LJ Lea J. Executive Director > "Our team has felt overwhelmed at times with all of the options that we don't understand." [See full review](https://www.capterra.com/p/157005/Eleo/#Capterra___3819933) [View Reviews](https://www.capterra.com/p/157005/Eleo/reviews/) ## User interface 4.38 (132) [Eleo](https://www.capterra.com/p/157005/Eleo/) 4.87 (172) ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ### Features Do these products fit your needs? Prioritize real-user-identified key features according to your needs to find your best fit. \--% Fit vs \--% Fit Access Controls/Permissions 207 Important Acknowledgments & Communications 150 Important Activity Dashboard 120 Important Sumac Top features 38/50 - Access Controls/Permissions - Acknowledgments & Communications - Activity Dashboard - Activity Tracking - Ad hoc Reporting - AI Copilot - API - Attendance Management - Campaign Management - Campaign Planning - Contact Management - Credit Card Processing - Customizable Branding - Customizable Fields - Customizable Forms - Customizable Reports - Customization - Data Import/Export - Donation Tracking - Donor Management - Donor Profiles - E-Document Storage - Email Management - Email Marketing - Email Templates - Event Management - Event Ticketing - Event Tracking - Forms Management - For Nonprofits - Fund Accounting - Generative AI - Gift Matching Management - Gift Tracking - Grant Management - Historical Trend Analysis - Mobile Access - Mobile Giving - Moves Management - Multi-Channel Communication - Online Giving - Payment Processing - Personalization - Pledge Management - Pledge Tracking - Receipt Management - Recurring Giving - Recurring/Subscription Billing - Registration Management - Reporting [See all features](https://www.capterra.com/p/144095/Sumac/#features) Eleo 27/50 - Access Controls/Permissions - Acknowledgments & Communications - Activity Dashboard - Activity Tracking - Ad hoc Reporting - AI Copilot - API - Attendance Management - Campaign Management - Campaign Planning - Contact Management - Credit Card Processing - Customizable Branding - Customizable Fields - Customizable Forms - Customizable Reports - Customization - Data Import/Export - Donation Tracking - Donor Management - Donor Profiles - E-Document Storage - Email Management - Email Marketing - Email Templates - Event Management - Event Ticketing - Event Tracking - Forms Management - For Nonprofits - Fund Accounting - Generative AI - Gift Matching Management - Gift Tracking - Grant Management - Historical Trend Analysis - Mobile Access - Mobile Giving - Moves Management - Multi-Channel Communication - Online Giving - Payment Processing - Personalization - Pledge Management - Pledge Tracking - Receipt Management - Recurring Giving - Recurring/Subscription Billing - Registration Management - Reporting [See all features](https://www.capterra.com/p/157005/Eleo/#features) ### Recognition No recognitions have been awarded to Sumac Eleo Best Value Nonprofit Software (2023)  ### Deployment & support Sumac Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Eleo Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details Sumac - By Societ - Located in Canada - Founded in 2004 Eleo - By Community Software Solutions - Located in United States - Founded in 1991 ## 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