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We serve large, medium, and small nonprofits in Human Services, Arts & Culture, Health, Education, Environment & Animal Services, and nonprofits with really unique missions.
We serve nonprofits of all sizes and industries.
We appreciate how easy Sumac is to use and how helpful the customer support team is when we’re in need of assistance. We’re a small shop with a tight budget, so Sumac is a great fit for us.
Prior to installing Sumac, our receipting system was disorganized and inefficient, which cost us time and led to some donors being unhappy with their experience.
With Sumac, we got the perfect solution excellent customer service and an easy-to-use product at an affordable price.
The only problem we have encountered is to link our website donations to the program. We are still not sure where this glitch lies.
Having the ability to customize reports, information/data that you'd like to collect combined with great customer service has been a win for our organization.
For example, Having all gifts in the same group as any other notes and points of donor contact is rather frustrating due to the cluttered nature.
He was extremely patient and pleasant during the training process, which made it fun and easy.
It has always been because of my lack of knowledge of it's capabilities.
Our data migration was incredibly smooth. We had the best support in the team at Charityproud and are so thankful for their willingness to continue to teach and help us along the way.
We still have to pay for the Keystone software for this feature alone.
I also love how easy it is to issue acknowledgements, integrate with our website and the P2P function is wonderful.
The software also has limitations on its document creation and landing page designs. The options to customize are limited and difficult to use.
Integration was easy, and I liked the clean, effective outward-facing features like the online donation page.
The main dashboard/screen contains multiple use options, and can sometimes be overwhelming to the user, especially new users with limited donor data knowledge.
We love the ease of use and wonderful customer support. The integrated donation site and peer to peer is a wonderful addition that allowed us to replace two software packages with one.
Many of our married/partner constituents are both very involved with Habitat. Charityproud makes it hard to track these as a unit.
Emily: I'm Emily. I am an executive director of a nonprofit. I would rate Charity Proud as a five. And if you're looking for more reviews, click below. Before we had Charity Proud, our organization used Google Sheets to track all of our donations, all of our revenue, all of our expenses. And so we just kind of had a lot of different spreadsheets going on, it was really chaotic. And so then we switched to Charity Proud. We chose Charity Proud one, because of the customer service. We had an employee from Charity Proud come in and meet with our team initially to share with us all of the feature, how it would benefit our organization. It was local to us. So that was really beneficial for us. And then aside from the customer service, the interface was extremely user friendly. The reports that we've been able to pull for our organization are extremely helpful to gather data from our revenue, our donors, that type of thing. And so we love it for the customer service, the ease of use and honestly, it just has extremely great features that help us grow our organization. Getting started with Charity Proud was extremely easy on the side of working with the Charity Proud team to get our database set up. For us because our books and the way that we were doing it on Excel was so outdated, it took our team a lot of time to get it to where it needed to be for Charity Proud, but the work was definitely worth it. And working with the Charity Proud team made it so much more easier than if we had to do it alone. I would recommend anyone looking to organize their revenue, looking to have a way to track touch points with donors and to have great reports for growing your organization, I would highly recommend Charity Proud. And the main reason why I would recommend it is because they assign you an employee at Charity Proud to be your case manager. And so any questions that you have, you can call them, you can email them and they have a extremely quick response rate to help you get what you need. They have great tutorials on how to use the database. And so I just would, I would highly, highly recommend Charity Proud if you're considered it.
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