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AvidXchange provides AP automation solutions for middle-market businesses across industries, with tools tailored to integrate with your accounting systems and ERPs.
Cloud-based mobile solution that allows businesses of all sizes to process payments via credit cards, generate automated invoices, store electronic checks, manage point-of-sale operations and more.
Overall I have loved my experience with Avid. I have used a plethora of AP processing platforms and by far Avid has been the most reliable and easy to use platform.
It is difficult to administer. The back end desperately needs a user interface update.
I think the software is great and would recommend it especially to other property managers who would like to add speed and efficiency to their organization.
It was very hard to get someone to actually respond to you. We had more problems then solutions with the software.
They software is very user friendly. When we have needed extra help, their support staff isa always very helpful, knowledgeable and pleasant to work with.
At times invoice images get stuck in the inbox and our accounting staff needs to retrieve them manually to get them in the proper workflow.
I love that Avid makes it easy to pay invoices but downloading them to a que and inserting all important information. All I have to do is review the invoice and click submit.
The check payment history is hard to use and also doesn't always give enough information.
I love that it makes the importing of data from GoPayment to Quickbooks online seamless. We have liked it and used it now for several years after we had used Square Payments for 3-4 years.
In fact they treated me like the fraudster when they made my business vulnerable to a fraudster in the first place.
This software is super easy to use and also user friendly. GoPayment can be intergrated with other software thus giving it an added advantage over other payment software.
Most of the shortcomings of this software are purely user-related, because users and lame, and dumb.
Super easy and free set-up, automatic entry and sync with Quickbooks Online, our recommended small business accounting. Solid technology that works reliably.
My app often fails or kicks me out and I have to log back in (annoying). My card scanner never works correctly.
It's great how it seamlessly integrates into QuickBooks online and then into our bank account.
Customer service was unwilling to escalate and did not provide me with any opportunity to report fraud.
Maya: Hi, I'm Maya. I am the CFO and I give Avid a four out of five rating. Before Avid, we were just using NetSuite and simply manually inputting our invoices. We wanted to make our business more efficient, make approvals more efficient, so we went with AvidXchange. We chose AvidXchange because it integrated really well with NetSuite, was really user-friendly. All of my end users took to it very quickly. The training was very simple. The onboarding experience was very clean and simple. It allowed us to code all of our invoices, make our approvals way more efficient, and remove all manual needs. I would say it was very easy getting started with AvidXchange. They had a really good team that onboarded us and walked us through every step. We held weekly meetings and walked through progress. It was a very simple process and I would definitely recommend it. My advice to anyone looking to get AvidXchange is to really clean up your processes and your GL accounts before going live or before pulling the trigger. I would say have your approval matrices ready so then you can just set it up exactly how you want it. Just the more prepared you are, the better the system will work for you. It truly is a good system that has a lot of capabilities and it definitely can make your processes cleaner and smoother and more efficient. And lots of end users and my senior managers and managers and those that approve have taken to it very well.
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