# Compare Atera vs ISL Light 2026 | Capterra > Unsure of what to choose? Check Capterra to compare Atera and ISL Light based on pricing, features, product details, and verified reviews. Source: https://www.capterra.com/compare/144309-146892/Atera-vs-ISL-Light --- # Atera vs ISL Light Features and Cost Comparison Last updated April 3rd, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: AteraISL Light2/4 selected [Atera](https://www.capterra.com/p/144309/Atera/)[4.5 (446)](https://www.capterra.com/p/144309/Atera/reviews/) [ISL Light](https://www.capterra.com/p/146892/ISL-Light/)[4.7 (779)](https://www.capterra.com/p/146892/ISL-Light/reviews/) [## Atera](https://www.capterra.com/p/144309/Atera/)[4.5 (446)](https://www.capterra.com/p/144309/Atera/reviews/) Starting Price $129.00/month Value-for-Money 4.6 Functionality 4.3 Ease of Use 4.6 Customer Service 4.5 Reviews Sentiment Based on [446 reviews](#user-reviews) Positive 418 Neutral 17 Negative 11 [## ISL Light](https://www.capterra.com/p/146892/ISL-Light/)[4.7 (779)](https://www.capterra.com/p/146892/ISL-Light/reviews/) Starting Price $34.90/month Value-for-Money 4.5 Functionality 4.6 Ease of Use 4.7 Customer Service 4.7 Reviews Sentiment Based on [779 reviews](#user-reviews) Positive 768 Neutral 10 Negative 1 What’s your intended use case? ## Summary * * * Key features rated by users Features selected based on 5,751 reviews from remote support software users. about the Fit Score methodology. Fit Score methodology Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about. If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology 71%Fit Not enough reviews Feature ratings Single Sign On \-- Remote Access/Control 4.6 SSL Security 4.0 Multi-Channel Communication 4.7 Unattended Access 4.6 73%Fit Not enough reviews Feature ratings Single Sign On 4.8 Remote Access/Control 4.8 SSL Security \-- Multi-Channel Communication 4.7 Unattended Access 4.8 User satisfaction User satisfaction 4.5 User reviews[446](https://www.capterra.com/p/144309/Atera/reviews/) Ease of use 4.6 Functionality 4.3 Value for money 4.6 Customer support 4.5 User satisfaction 4.7 User reviews[779](https://www.capterra.com/p/146892/ISL-Light/reviews/) Ease of use 4.7 Functionality 4.6 Value for money 4.5 Customer support 4.7 Price starts from Price starts from $129Per User, Per Month - Free version - Free trial Price starts from $34.90Other, Per Month - Free version - Free trial Best for Best for It caters to IT managers and directors, network and systems administrators, MSP owners, CIOs and CTOs across sectors such as healthcare, education, government, financial services, retail, and more. Best for ISL Online software is trusted by IT companies of all sizes, across all industry sectors, especially IT, healthcare, universities, banks and governments. Strongest markets are Japan, Europe and US. ## User reviews Pros & cons JH James H. ESG Analyst > "Atera helped me pull together IT asset data, support tickets, and system activity in one place, which made it easier to prepare internal reports and..." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___7056412) AK Alison K. Project Manager > "In addition, the file transfer functionality within Atera is lacking in that I wish to send a file without initiating a full remote session and thus..." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___7078918) Ganapathi G H. CEO > "Patch management feature across OS platforms, Windows, Mac, Ubuntu, and third party application is very good and also it works on agent based so you..." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___7061847) AK Alison K. Project Manager > "I submitted a ticket regarding a script that would not run and when their response came back weeks later, I had either fixed it myself or given up." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___7078918) AK Alison K. Project Manager > "The scripting generally functions properly and the lightweight nature of the agent makes it possible for me to install it on my client's older..." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___7078918) WT Wasek T. IT Support Supervisor > "Patch management for third party apps were not available unless installed via Atera. When generating reports the presentation was not the cleanest..." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6868994) JK John K. Chief Technology Officer > "Atera connected to the client's studio workstation and let me edit big after effects files on a small laptop which was amazing." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___7075277) JK John K. Chief Technology Officer > "The price is WAY too much money and it uses ALL my CPU, so everything else is slowed down." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___7075277) MK Mohsen K. IT Manager > "Involving real-time alert condition in Atera makes it possible for me to receive speedy notifications of problems in the IT structure." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6763490) MN Manoj N. Manager DevOps > "Also, the helpdesk does not let technicians shorten message threads when replying, which makes conversations too long. While the reporting options..." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6553433) AK Alison K. Project Manager > "Atera gives me the opportunity to maintain low overhead costs; I did find the automation function worked as expected and didn't crash the entire..." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___7078918) SJ SUNATHA J. General Manager > "There are drawbacks such as delay in the performance of the remote access when connected to some networks." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6763567) PS Prince S. Digital Marketing Head > "It has helped in solving several issues like system downtime, delayed customer support and IT operations by providing automated patch management and..." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6560356) TS Tom S. Director > "Can be a little slow to open - the interface itself can take upwards of 30 seconds to load, and it doesn’t render well on iPads." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6859294) JD Jesse D. Co-Founder > "Elegant and pre-made clean UI and GUI adapted for seamless and harnessed patch management, RMM, ITSM, unified endpoint management (UEM) among other..." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6684505) SJ SUNATHA J. General Manager > "This can make it slightly slower at responding to commands which makes continuity difficult especially in emergencies." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6763567) JV Julio V. Head Of Information Technology > "Atera is a top IT service management solution that automates and optimizes operations, providing a comprehensive suite of tools from device..." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6554740) HK Huseyin K. Senior IT Engineer > "There is a problem in which the mobile application may not be synchronized with the desktop version." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6763486) JO Joshua O. Infrastructure Engineer > "Atera is a powerful platform that serves as a one-stop solution for IT management services, addressing every need from remote access and device..." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6395987) RN Rohan N. Products and Platforms Engineer. > "Also, sometimes the reporting shows wrong or gets updated late, like If I check the total remote into a machine happened, it shows incorrect info..." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6336320) PS Prince S. Digital Marketing Head > "The platform's remote access features allow technicians to connect instantly to client devices, thereby providing fast and effective support from..." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6560356) DK David K. Information Technology Manager > "Atera has less customization choices since this can be disadvantages for organizations with extremely specific procures or reporting requirement." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6666141) JN Josh N. Realtor > "With the help of this IT tool we can have remote management where supervision can be obtained thanks to the operational automation that Atera..." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6497933) JN Josh N. Realtor > "Another problem that causes us conflict is that we cannot incorporate two technicians within the same support ticket." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6497933) DS Daniel S. IT support technician > "The ability to seamlessly swap from client device to device is revelatory, along with all the information Atera collates for us without even needing..." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6330557) AF Aaron F. DevOps Manager > "The patch management in terms of Definition updates leaves somewhat to be desired especially as the schedule doesn't within the dashboard GUI allow..." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___5019725) MN Manoj N. Manager DevOps > "I love that I can create custom scripts when I need something special, and it connects well with other services for extra security and backups." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6553433) VR Verified Reviewer Senior Software Development > "I think that its internal antivirus is not the most beneficial and best enough to meet the requirements of what my team needs." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6247873) PW Palash W. Operations Consultant > "Atera's dashboard is intuitive and provides insights into the systems we manage, making remote access and troubleshooting tasks easy for us." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6529034) TB Tonia B. Director of IT > "The inventory controls can be a bit tricky. " [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6795591) HK Huseyin K. Senior IT Engineer > "Implementing auto-update and auto-checks the team is free to work on more significant business matters improving productivity in general.​" [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6763486) FP Fernando P. Administrative > "Sometimes the user interface can be a bit slow, especially when dealing with a large number of devices." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6465207) PG Patrick G. Network Administrator > "I also enjoy the webinars they throw to show end users roadmaps for new implementations and also current pieces many users do not realize they have..." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6333727) MH Martin H. Purchasing Analyst > "I have experienced some discrepancies with its diagnostic results from time to time and they have to be manually checked." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6756214) JH James H. ESG Analyst > "The automation features save time, and the pricing is predictable as the team grows." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___7056412) MM Mousumi M. Marketing Associate > "Mobile app is buggy sometimes, crashes when switching between tickets." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6686286) VC Vineet C. IT Manager > "In short, Atera provides the tools needed for efficient IT management, cost reduction, and improved system reliability to our organization." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6533833) KR Kyle R. IT Project Manager > "It doesnt always patch correctly and can cause some issues here and there. But not to often." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6829776) Ganapathi G H. CEO > "I can say its a great product and serves the purpose if you are looking for patch management, as well as asset discovery" [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___7061847) VR Verified Reviewer IT Director > "The only two things I dislike about Atera is that it is hard to find daytime (to me) appointments with demo and onboarding agents, and it doesn't..." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6207932) Sydney B. Information Technology Engineer > "Atera uses AI technology to automate and streamline IT operations thus saving time and eliminating manual work and repetitive tasks." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6495670) SW Saurabh W. Senior Systems Engineer > "Although Atera has some great offerings and benefits but its UI is not that optimized." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6691132) WT Wasek T. IT Support Supervisor > "Brilliant asset monitoring which includes statistics, alerts and remote control capabilities." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6868994) NS Niraj S. Strategic Alliance Lead > "Occasional performance issues may occur during peak usage times." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6695385) DO David O. Co-Founder > "Real-time security scans, helpdesk and ticketing management are the key benefits which I relish with Atera." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6541938) DC David C. Systems Manager > "Had some issues rolling out the updated version on clients." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6361375) TS Tom S. Director > "Integrates with Splashtop, and offers strong remote tools (including remote Powershell)." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6859294) EK Erick K. Medical Laboratory Technologist > "Atera is way too comprehensive which make learning curve steeper." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6435479) AF Adrian F. CTO > "The remote monitoring and management tools are top-notch, and the integrated helpdesk streamlines my customer support." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6475499) CS Cassandra S. IT System and Support Specialist > "That every time my computer is shut down I have to go thru MFA." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6330106) AS Andrea S. Telecommunication Engineer > "The possibility of automating recurring tasks is a great plus, and its remote connection is very secure and stable." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6773962) DK Dimitri K. Cultural Mediator > "The reporting lacks granular filters." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6756262) PW Palash W. Operations Consultant > "It integrates well with ticketing and remote access, allowing our IT team to handle support issues quickly." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6529034) DO David O. Co-Founder > "Apart from lack of offline access, I do not have any other aspect which I dislike about Atera." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6541938) RB Ritu B. Computer Facilitator > "The use of detailed reports has enhanced the internal evaluations and customer relations by providing clear satisfaction data.​" [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6756228) SG Santosh G. Remote PERM Paralegal > "When it comes to patch management system I have had some difficulties." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6756211) AN Alex N. Information Communication Technology Specialist > "I like the fact that Atera combines real-time monitoring, RMM, network discovery and IT ticketing tools." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6426403) Paul G. Technical Manager > "The helpdesk does not allow the technician to truncate the message trail when replying, so it often happens that the messages being sent between..." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___3503781) SK Shehab K. Director, IT Security and Risk Management > "Atera has thus become a comprehensive solution that brings efficiency to all our IT operations and amplifies our security stance in a great way." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6491598) Lucas B. Director > "The interface could use some work and the documentation feature is lacking." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6025611) CG Cynthia G. Administrative Chief > "I have found that the real-time monitoring and alert on Atera have also proved useful for our IT operations." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6763144) DB David B. Computer Helpdesk Technician > "The website can sometimes be slow to respond and require multiple refreshes." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___5023388) Sydney B. Information Technology Engineer > "Again, Atera provides ticketing and helpdesk feature thus making it fast to respond and resolve issues." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6495670) AF Aaron F. DevOps Manager > "Support were less than helpful which didn't hold up any hope they would even bother logging this as a feature request." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___5019725) IS Ilham S. IT Programmer > "It is advantageous that we can perform remote access, monitoring and ticketing all in one platform." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6756255) Sydney B. Information Technology Engineer > "I have encountered anything that is worth mentioning as dislike with Atera." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6495670) IP Issac P. Senior Engineer > "Atera is a reliable RMM that offfer reliable remote connections and supports integration with anydesk." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6563723) DH David H. CEO > "multi monitor switching only option, limited support , chrome incompatibility?, lack of vpn option (with webroot)" [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___4348665) MM Mousumi M. Marketing Associate > "Pricing model is very refreshing, per technician instead of per device (saves a ton of money).Remote access is smooth, barely any lag even on slower..." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6686286) JM Josh M. Networks and Systems Specialist > "The only thing that has been frustrating is the lack of multimonitor support in Splashtop (the main remote connection software). " [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___4352237) UO Uchenna O. Human Resources Manager > "Availability of remote monitoring management, helpdesk and PSA in one place is what I like most about Atera." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6484249) John N. Systems Administrator > "Patch management is a little clunky and the Atera agent does not always restart on its own when the PC is restarted." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___3734882) SG Santosh G. Remote PERM Paralegal > "I have had great success in how I manage different client systems by using Atera real-time monitoring and alerts." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6756211) AC Abhinav C. Program Manager > "The patch management is a little bit complicated in terms of understanding ,deployment & management." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___4265750) RM Raymond M. IT Helpdesk Management > "Its automations for patch management have reduce our time for Maintenace and most interesting is the scheduling of" [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6428879) GS Graham S. Owner, Computer Technician > "The less than helpful response from Atera also suggested that if I prepaid for the full year, it would be less of an increase overall. " [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___4369143) VR Verified Reviewer Senior IT Analyst > "Easy to see which machines are online and manage resources on servers/computers, remotely accessing machines is also made super easy with splashtop." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6742705) Diego M. IT Manager > "Too bad the Network Discovery tool is not integrated with the basic license" [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___4352304) SK Shehab K. Director, IT Security and Risk Management > "The extensive feature set and ability to seamlessly integrate with the rest of our toolset significantly surpassed our expectations." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6491598) RP Rick P. IT Administrator > "When a remote a computer and engage in a call, I can't hear the other line." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___4352239) [View Reviews](https://www.capterra.com/p/144309/Atera/reviews/) BV Bart V. owner > "It has an API so we can nicely integrate it in our website so we can create easy ready to go sessions for..." [See full review](https://www.capterra.com/p/146892/ISL-Light/#Capterra___6537242) PS Primož S. Head of Customer Support > "While the solution meets our needs, it becomes less economical due to the requirement for multiple concurrent..." [See full review](https://www.capterra.com/p/146892/ISL-Light/#Capterra___7009216) AA Aaron A. IT > "The experience is very good, both for the user and the administrator, ease of connection, connection to..." [See full review](https://www.capterra.com/p/146892/ISL-Light/#Capterra___6543248) DR Danijel R. System tehnician > "I don't like how the administration tools are implemented, especially when you accidentally open UAC window you..." [See full review](https://www.capterra.com/p/146892/ISL-Light/#Capterra___7009188) RW Robert W. Manger, Technical Services > "This gives me a much simpler option and I am able to package the program and deploy through SCCM removing the..." [See full review](https://www.capterra.com/p/146892/ISL-Light/#Capterra___7010610) SS Seth S. Internal Systems and Security Manager > "Not a fan that there's a minimum amount of characters before I can submit this, so I'm just typing random..." [See full review](https://www.capterra.com/p/146892/ISL-Light/#Capterra___7010808) PR Patrik R. System administrator > "The remote access is fast and reliable, and the ability to connect to users without requiring them to install..." [See full review](https://www.capterra.com/p/146892/ISL-Light/#Capterra___7006090) DC Daniel C. Overtrold > "The installation right now is a bit of a hassle on Arch / OpenSUSE." [See full review](https://www.capterra.com/p/146892/ISL-Light/#Capterra___7011975) AC Andrej C. Managing > "Reliable operation of ISL – it is important that you can rely on ISL, because there are never any issues, it..." [See full review](https://www.capterra.com/p/146892/ISL-Light/#Capterra___7009579) AA Aaron A. IT > "For mac os it is a bit complicated to control but that is the fault of mac os security" [See full review](https://www.capterra.com/p/146892/ISL-Light/#Capterra___6543248) G Gregor Ž. Professional Worker > "The performance is excellent, even on slower networks, and the interface is clean and user-friendly." [See full review](https://www.capterra.com/p/146892/ISL-Light/#Capterra___7074009) RC Robert C. CONTROLLER > "LITTLE DIFFICULT GETTING THE PRINTER ON THE SUPPORT COMPUTER SETUP ON THE CLIENT COMPUTERS SO THAT PRINTING OF..." [See full review](https://www.capterra.com/p/146892/ISL-Light/#Capterra___6092568) MM Miha M. advisor > "The platform is well structured, user-friendly, and allows efficient work without the need for extensive..." [See full review](https://www.capterra.com/p/146892/ISL-Light/#Capterra___7085833) BG Bob G. Owner > "Cannot choose location for file transfer." [See full review](https://www.capterra.com/p/146892/ISL-Light/#Capterra___6497993) LH Luka H. Sys admin > "It makes remote support fast, secure, and very user-friendly, allowing me to assist anyone with just a few..." [See full review](https://www.capterra.com/p/146892/ISL-Light/#Capterra___7009190) WW Walter W. Network Administrator > "The only con I could even give it is when you set unattended access and then go to connect to that machine it..." [See full review](https://www.capterra.com/p/146892/ISL-Light/#Capterra___6092692) PS Primož S. Head of Customer Support > "For over a decade, ISL has been our trusted solution for seamless access and user support across our..." [See full review](https://www.capterra.com/p/146892/ISL-Light/#Capterra___7009216) TH Tim H. CEO > "Mobile apps not easy to use for ISL Conf proxy users, from the perspective of end users." [See full review](https://www.capterra.com/p/146892/ISL-Light/#Capterra___6620090) A Andrej Š. System technician > "Always-on function is really good as it provides a backup when VPN's or RDP have issues." [See full review](https://www.capterra.com/p/146892/ISL-Light/#Capterra___7009187) Martin H. Managing Director > "The only minor issue is that I sometimes can't copy/paste between my host machine and the remote machine..." [See full review](https://www.capterra.com/p/146892/ISL-Light/#Capterra___4951635) MI Marko I. Head of IT > "It’s a reliable and secure tool that makes remote support straightforward, whether connecting to clients or..." [See full review](https://www.capterra.com/p/146892/ISL-Light/#Capterra___7006249) VR Verified Reviewer IT Systems Engineer > "ISL is lacking some features of higher-profile remote tools such as NinjaRMM or N-ABLE RMM." [See full review](https://www.capterra.com/p/146892/ISL-Light/#Capterra___6092019) A Andrejs Š. Head of infrastructure > "The software is user-friendly, secure, and has solid cross-platform compatibility, which is essential for..." [See full review](https://www.capterra.com/p/146892/ISL-Light/#Capterra___6537256) Michael D. Managing Director > "The only thing that was a bit awkward until explained was the use of custom RDP ports..." [See full review](https://www.capterra.com/p/146892/ISL-Light/#Capterra___4885630) A Andrej Š. System technician > "Remote access works with no hiccups and it works on multiple OS's." [See full review](https://www.capterra.com/p/146892/ISL-Light/#Capterra___7009187) DD Derek D. Technical Manager > "The only thing I dislike is the file transfers." [See full review](https://www.capterra.com/p/146892/ISL-Light/#Capterra___5003476) LP Lenart P. Delivery manager > "Both technicians and end-users benefit from its simplicity, and it has definitely helped to resolve issues more..." [See full review](https://www.capterra.com/p/146892/ISL-Light/#Capterra___7010467) MK Mitja K. IT Spec > "users have some issues with e-mail link not working they need ID so we can connect" [See full review](https://www.capterra.com/p/146892/ISL-Light/#Capterra___4316745) MO Marko O. IT support > "In addition, the price is excellent — more affordable than similar programs such as TV, which further increases..." [See full review](https://www.capterra.com/p/146892/ISL-Light/#Capterra___7006091) NG Nikoloz G. IT Support Engineer > "It is kind of laggy and also sometimes when I try to get admin rights it stuck and don't let me do anything" [See full review](https://www.capterra.com/p/146892/ISL-Light/#Capterra___4341850) PS Primož S. Head of Customer Support > "Its flawless connectivity and intuitive interface make it an indispensable tool—simple to use, yet powerful in..." [See full review](https://www.capterra.com/p/146892/ISL-Light/#Capterra___7009216) GJ Grant J. Director > "Nothing - very happy with the current functionality. " [See full review](https://www.capterra.com/p/146892/ISL-Light/#Capterra___6005455) JF Jure F. CEO > "The interface is simple and intuitive, so even non-technical users can navigate it easily." [See full review](https://www.capterra.com/p/146892/ISL-Light/#Capterra___7011137) JB Jeff B. IT Director > "very small issue of some staff having difficulty downloading the small driver to use the program. " [See full review](https://www.capterra.com/p/146892/ISL-Light/#Capterra___3995311) BV Benjamin V. Head of CNC Programming > "The application works flawlessly, allows quick access and simple remote support." [See full review](https://www.capterra.com/p/146892/ISL-Light/#Capterra___7005432) TS Tom S. Administrator IT > "Sometimes clipboard-sharing function doesn't work" [See full review](https://www.capterra.com/p/146892/ISL-Light/#Capterra___3984033) G Gregor Ž. Professional Worker > "ISL Light is an outstanding remote support solution." [See full review](https://www.capterra.com/p/146892/ISL-Light/#Capterra___7074009) MF Mathew F. Technical Director > "The random crashes when using too many sessions." [See full review](https://www.capterra.com/p/146892/ISL-Light/#Capterra___3990859) RW Robert W. Manger, Technical Services > "It doesn't get buried amongst all the open browser tabs and makes it easy to find. " [See full review](https://www.capterra.com/p/146892/ISL-Light/#Capterra___7010610) TK Tim K. Network manager > "Occasionally loses connection and have to reconnect with new session." [See full review](https://www.capterra.com/p/146892/ISL-Light/#Capterra___3638413) Gareth J. Director > "We have all our customers systems set up for unattended access meaning we can support anyone at anytime from..." [See full review](https://www.capterra.com/p/146892/ISL-Light/#Capterra___6092215) CB Cemil B. IT and Data Security Specialist > "The remote connection time is a bit too long." [See full review](https://www.capterra.com/p/146892/ISL-Light/#Capterra___3466786) AV Aleksandra V. IT Support > "I really appreciate being able to provide remote support to colleagues reliably and without complications." [See full review](https://www.capterra.com/p/146892/ISL-Light/#Capterra___7006075) SM Silvo M. Delivery manager > "Distribution in a form of executable can make troubles." [See full review](https://www.capterra.com/p/146892/ISL-Light/#Capterra___3479382) RR Romain R. Administrator system and devops > "The interface is intuitive and reliable, making remote support efficient." [See full review](https://www.capterra.com/p/146892/ISL-Light/#Capterra___7010402) DZ Darjan Z. CEO > "Some crashes with ubuntu installation." [See full review](https://www.capterra.com/p/146892/ISL-Light/#Capterra___3492756) GR Guillermo R. Systems Administrator > "Compatibility, you can take remote control even for mobile devices" [See full review](https://www.capterra.com/p/146892/ISL-Light/#Capterra___6611810) AS Andraz S. Računalniški programer > "Just sometime client can not give me access to keyboard." [See full review](https://www.capterra.com/p/146892/ISL-Light/#Capterra___4316802) MI Marko I. Head of IT > "What I liked most about ISL Light was how easy it is to use, its fast and stable performance, and the strong..." [See full review](https://www.capterra.com/p/146892/ISL-Light/#Capterra___7006249) HS Harold S. Geschäftsführer > "Screen sharing doesn't really work well for us." [See full review](https://www.capterra.com/p/146892/ISL-Light/#Capterra___4316799) AV Aleksandra V. IT Support > "The security of the connection is also very high, which gives confidence." [See full review](https://www.capterra.com/p/146892/ISL-Light/#Capterra___7006075) MN Matevž N. računalničar, računovodja > "The connection is slow some times." [See full review](https://www.capterra.com/p/146892/ISL-Light/#Capterra___3479427) PS Primož S. Head of Customer Support > "It offers the right set of features to deliver effective user support." [See full review](https://www.capterra.com/p/146892/ISL-Light/#Capterra___7009216) P Primož Š. ceo > "Problems with mac computers." [See full review](https://www.capterra.com/p/146892/ISL-Light/#Capterra___3479698) RW Robert W. Manger, Technical Services > "From a user perspective, this is a very convenient tool that puts everything in one place. " [See full review](https://www.capterra.com/p/146892/ISL-Light/#Capterra___7010610) DB David B. Director > "I use Linux, and sometimes it fails to display the sub window which means I have to kill and restart it." [See full review](https://www.capterra.com/p/146892/ISL-Light/#Capterra___2939560) AV Aleksandra V. IT Support > "The interface is very intuitive, so even first-time users can easily get used to it." [See full review](https://www.capterra.com/p/146892/ISL-Light/#Capterra___7006075) JW Jessica W. Practice Manager > "Set up confuses me but I call and they walk me through everytime" [See full review](https://www.capterra.com/p/146892/ISL-Light/#Capterra___3454768) ZP Zan P. ICT Development Engineer > "The interface could be more modern, but the overall experience has been excellent." [See full review](https://www.capterra.com/p/146892/ISL-Light/#Capterra___7009317) GK Gregor K. CEO > "Always on feature sometimes fails." [See full review](https://www.capterra.com/p/146892/ISL-Light/#Capterra___3480378) U Uroš Ž. Director > "Transparent and efficient, stable running as for simple or professional use." [See full review](https://www.capterra.com/p/146892/ISL-Light/#Capterra___7013360) DW David W. IT Manager > "I have not had a need to call in for technical support yet." [See full review](https://www.capterra.com/p/146892/ISL-Light/#Capterra___3995604) A Andrejs Š. Head of infrastructure > "One of the standout features of ISL Light is its robust functionality." [See full review](https://www.capterra.com/p/146892/ISL-Light/#Capterra___6537256) MM Marco M. CEO > "Support to Linux server in text mode now is not upported" [See full review](https://www.capterra.com/p/146892/ISL-Light/#Capterra___2809622) Xiping Z. Director > "The speed and stability of the connection were top-notch, allowing me to connect to our computers in distant..." [See full review](https://www.capterra.com/p/146892/ISL-Light/#Capterra___6098034) AA Ana A. Programme Officer > "We did not encounter features that would be difficult to use or would demand a change in our business processes." [See full review](https://www.capterra.com/p/146892/ISL-Light/#Capterra___3117167) ND Neil D. Operations Manager > "The thing i like most about ISL light is that we are able to see if our systems are up and running using the..." [See full review](https://www.capterra.com/p/146892/ISL-Light/#Capterra___6000334) AP Andrea P. Practice Manager > "Sometimes it's a little slow, but that's maybe more to do with our internet that the software...." [See full review](https://www.capterra.com/p/146892/ISL-Light/#Capterra___3257616) PR Philip R. Director > "Very effective for all my remote support requirements, couldn't work without it" [See full review](https://www.capterra.com/p/146892/ISL-Light/#Capterra___6361377) DS Donna S. Practice Manager > "I did not find any features that I did not like." [See full review](https://www.capterra.com/p/146892/ISL-Light/#Capterra___4052935) MM Miha M. advisor > "It is easy to use and very intuitive." [See full review](https://www.capterra.com/p/146892/ISL-Light/#Capterra___7085833) CW Cindy W. Director > "Ticket tracking and numbering not available" [See full review](https://www.capterra.com/p/146892/ISL-Light/#Capterra___2844079) G Gregor Ž. Professional Worker > "I really appreciate how simple and intuitive ISL Light is to use." [See full review](https://www.capterra.com/p/146892/ISL-Light/#Capterra___7074009) CL Chris L. Managing Director > "You have to re-download the software manually from their website and it isn't always easy to find." [See full review](https://www.capterra.com/p/146892/ISL-Light/#Capterra___2792053) UZ Uroš Z. Network Administrator > "Stable, secure, and perfect for IT remote assistance."" [See full review](https://www.capterra.com/p/146892/ISL-Light/#Capterra___7009728) RA Rafael A. Ing Preventa > "In many occasions the session freeze and the keyboard can´t catch what the operator type, we need minimize..." [See full review](https://www.capterra.com/p/146892/ISL-Light/#Capterra___2388552) AC Andrew C. Software developer > "The product is robust and reliable and although I have tried competitors free versions, I know that it is well..." [See full review](https://www.capterra.com/p/146892/ISL-Light/#Capterra___6449738) NJ NIk J. Helpdesk analist > "a bit of delay on top bar when the connection drops (i am wondering if the connection is poor and after 3..." [See full review](https://www.capterra.com/p/146892/ISL-Light/#Capterra___2228483) LH Luka H. Sys admin > "I really like ISL Light for its simplicity and reliability." [See full review](https://www.capterra.com/p/146892/ISL-Light/#Capterra___7009190) Andrea L. Owner > "If administrator rights are needed on the clients PC and the end user clicks ok i can't control the end users..." [See full review](https://www.capterra.com/p/146892/ISL-Light/#Capterra___2163554) [View Reviews](https://www.capterra.com/p/146892/ISL-Light/reviews/) ## User interface 4.55 (446) 4.74 (779) ### Features Do these products fit your needs? Prioritize real-user-identified key features according to your needs to find your best fit. \--% Fit vs \--% Fit Access Controls/Permissions 207 Important Activity Dashboard 150 Important Activity Tracking 120 Important Atera 36/46 - Access Controls/Permissions - Activity Dashboard - Activity Tracking - AI Copilot - Annotations - API - Audit Trail - Chat/Messaging - Collaboration Tools - Compliance Management - CRM - Customizable Branding - Customizable Reports - Diagnostic Tools - File Sharing - File Transfer - Generative AI - Multi-Channel Communication - Multiple User Accounts - Real-Time Chat - Real-Time Monitoring - Real-Time Notifications - Real-Time Updates - Remote Access/Control - Remote Monitoring & Management - Remote Update/Installation - Reporting/Analytics - Screen Sharing - Self Service Portal - Server Monitoring - Session Recording - Session Transfer - Single Sign On - SSL Security - Summary Reports - Support Ticket Management - Surveys & Feedback - Third-Party Integrations - Troubleshooting - Two-Factor Authentication - Two-Way Audio & Video - Unattended Access - User Management - Video Conferencing - Video Support - Workflow Management [See all features](https://www.capterra.com/p/144309/Atera/#features) ISL Light Top features 43/46 - Access Controls/Permissions - Activity Dashboard - Activity Tracking - AI Copilot - Annotations - API - Audit Trail - Chat/Messaging - Collaboration Tools - Compliance Management - CRM - Customizable Branding - Customizable Reports - Diagnostic Tools - File Sharing - File Transfer - Generative AI - Multi-Channel Communication - Multiple User Accounts - Real-Time Chat - Real-Time Monitoring - Real-Time Notifications - Real-Time Updates - Remote Access/Control - Remote Monitoring & Management - Remote Update/Installation - Reporting/Analytics - Screen Sharing - Self Service Portal - Server Monitoring - Session Recording - Session Transfer - Single Sign On - SSL Security - Summary Reports - Support Ticket Management - Surveys & Feedback - Third-Party Integrations - Troubleshooting - Two-Factor Authentication - Two-Way Audio & Video - Unattended Access - User Management - Video Conferencing - Video Support - Workflow Management [See all features](https://www.capterra.com/p/146892/ISL-Light/#features) ### Recognition No recognitions have been awarded to Atera No recognitions have been awarded to ISL Light ### Deployment & support Atera Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ISL Light Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details Atera - By Atera - Located in Israel - Founded in 2011 ISL Light - By ISL Online - Located in Slovenia - Founded in 2001 ## Popular Comparisons [Atera](https://www.capterra.com/p/144309/Atera/)[4.55 (446)](https://www.capterra.com/p/144309/Atera/reviews/) vs [ManageEngine Endpoint Central](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/)[4.61 (1,462)](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/reviews/) $129/month Price $795/year 4.3 Features 4.6 4.6 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/144309-170018/Atera-vs-ManageEngine-Desktop-Central) [ISL Light](https://www.capterra.com/p/146892/ISL-Light/)[4.74 (779)](https://www.capterra.com/p/146892/ISL-Light/reviews/) vs [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)[4.62 (11,619)](https://www.capterra.com/p/194565/TeamViewer/reviews/) $34.9/month Price $24.9/month 4.6 Features 4.6 4.7 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/146892-194565/ISL-Light-vs-TeamViewer) [Atera](https://www.capterra.com/p/144309/Atera/)[4.55 (446)](https://www.capterra.com/p/144309/Atera/reviews/) vs [Iru](https://www.capterra.com/p/181954/Iru/)[4.87 (477)](https://www.capterra.com/p/181954/Iru/reviews/) $129/month Price Contact vendor for pricing 4.3 Features 4.6 4.6 Ease of Use 4.9 [View full comparison](https://www.capterra.com/compare/144309-181954/Atera-vs-Iru) [ISL Light](https://www.capterra.com/p/146892/ISL-Light/)[4.74 (779)](https://www.capterra.com/p/146892/ISL-Light/reviews/) vs [Zoho Assist](https://www.capterra.com/p/112011/Zoho-Assist/)[4.72 (1,369)](https://www.capterra.com/p/112011/Zoho-Assist/reviews/) $34.9/month Price ₹480/month 4.6 Features 4.6 4.7 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/112011-146892/Zoho-Assist-vs-ISL-Light) [Atera](https://www.capterra.com/p/144309/Atera/)[4.55 (446)](https://www.capterra.com/p/144309/Atera/reviews/) vs [Action1](https://www.capterra.com/p/180609/Action1-RMM/)[4.91 (237)](https://www.capterra.com/p/180609/Action1-RMM/reviews/) $129/month Price Contact vendor for pricing 4.3 Features 4.7 4.6 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/144309-180609/Atera-vs-Action1-RMM) [ISL Light](https://www.capterra.com/p/146892/ISL-Light/)[4.74 (779)](https://www.capterra.com/p/146892/ISL-Light/reviews/) vs [AnyDesk](https://www.capterra.com/p/149595/AnyDesk/)[4.61 (1,778)](https://www.capterra.com/p/149595/AnyDesk/reviews/) $34.9/month Price €22.9/month 4.6 Features 4.5 4.7 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/146892-149595/ISL-Light-vs-AnyDesk) [Atera](https://www.capterra.com/p/144309/Atera/)[4.55 (446)](https://www.capterra.com/p/144309/Atera/reviews/) vs [Pulseway](https://www.capterra.com/p/141792/Pulseway/)[4.68 (310)](https://www.capterra.com/p/141792/Pulseway/reviews/) $129/month Price $67/month 4.3 Features 4.5 4.6 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/141792-144309/Pulseway-vs-Atera) [ISL Light](https://www.capterra.com/p/146892/ISL-Light/)[4.74 (779)](https://www.capterra.com/p/146892/ISL-Light/reviews/) vs [Slack](https://www.capterra.com/p/135003/Slack/)[4.66 (24,036)](https://www.capterra.com/p/135003/Slack/reviews/) $34.9/month Price $8.75/month 4.6 Features 4.6 4.7 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/135003-146892/Slack-vs-ISL-Light) [Atera](https://www.capterra.com/p/144309/Atera/)[4.55 (446)](https://www.capterra.com/p/144309/Atera/reviews/) vs [PDQ Deploy & Inventory](https://www.capterra.com/p/174535/PDQ-Deploy/)[4.80 (341)](https://www.capterra.com/p/174535/PDQ-Deploy/reviews/) $129/month Price $1575/year 4.3 Features 4.7 4.6 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/144309-174535/Atera-vs-PDQ-Deploy) [ISL Light](https://www.capterra.com/p/146892/ISL-Light/)[4.74 (779)](https://www.capterra.com/p/146892/ISL-Light/reviews/) vs [Supremo Remote Desktop](https://www.capterra.com/p/177094/Supremo-Remote-Desktop/) [4.67 (447)](https://www.capterra.com/p/177094/Supremo-Remote-Desktop/reviews/) $34.9/month Price $199/year 4.6 Features 4.5 4.7 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/146892-177094/ISL-Light-vs-Supremo-Remote-Desktop) [Atera](https://www.capterra.com/p/144309/Atera/)[4.55 (446)](https://www.capterra.com/p/144309/Atera/reviews/) vs [NinjaOne](https://www.capterra.com/p/184229/NinjaOne/)[4.73 (282)](https://www.capterra.com/p/184229/NinjaOne/reviews/) $129/month Price Contact vendor for pricing 4.3 Features 4.5 4.6 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/144309-184229/Atera-vs-NinjaOne) [ISL Light](https://www.capterra.com/p/146892/ISL-Light/)[4.74 (779)](https://www.capterra.com/p/146892/ISL-Light/reviews/) vs [Getscreen.me](https://www.capterra.com/p/202036/Getscreen-me/)[4.78 (156)](https://www.capterra.com/p/202036/Getscreen-me/reviews/) $34.9/month Price $5/month 4.6 Features 4.7 4.7 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/146892-202036/ISL-Light-vs-Getscreen-me)