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Atera is the all-in-one IT management platform that combines RMM, Helpdesk, and ticketing with AI to boost organizational efficiency at scale.
Remote Desktop Manager is intended for sysadmins and IT pros ranging from stand-alone users to Fortune 500 companies. RDM is the perfect solution for IT teams looking to centralize remote connections.
It's been the best solution our company has had, we have been happy using this and can honestly recommend it to anyone thinking about having an ideal RMM solution.
We can quickly see where there are problems through the dashboard.
The software is easy and the management functions are great cost effective and creating real time reports and collaboration is effective. Data migration and documentation is nice.
My biggest complaint is the patching tool that does scheduling does not seem to pick up machines "after the fact" if they are not online when the schedule fires.
Best part is how easy and simply can create automation yours for patch management and maintenance task that save hours on doing myself.
Lack of some of the features that are presented in similar prices products.
I was reluctant to embark on an all-in-one solution. It's proven to be very reliable and useful.
We miss a few features but honestly it hasn't been enough of a hindrance to regret our decision. Cost savings is worth whatever bells and whistles we lost.
The expariance of this software is realThe experience of this software is really good. I love to say that, Everyone should use this.ly good.
What I dislike most about this software is most of the time when I am using it, there is a horrible lag. I am not sure if this is because of the software or possibly the internet connection I use.
The program is reliable and does what it is supposed to do. It's a great benefit when working away from the main computer.
The connection can be easily interrupted when is frustrating.
The costumer support has always been good and there are plenty of resources online to help the first time users. Also great for IT support with helping you manage and fix issues on your computer.
It's very confusing at first. Even for an IT professional it's a lot to work with at first and can seem very off putting on how much information is shoved in your face.
I love the ability to access with such ease, and not having to open a million different applications.
A lot of disconnection issues and slow load up sometimes which can be annoying to deal with when in a time crunch.
Alec: My name is Alec. I'm IT manager for a real estate coaching company that has 150 employees, and I rate Atera a five out of five. We were currently using a managed service provider and we're bringing IT in-house, so we were looking for a platform that met the needs of our help desk and our employees. We chose Atera because it has multiple features built in without needing additional components, like the service desk and RMM side are all in one package. You can do scripting, can do monitoring, and they have a new feature that they're currently working on of integrating AI into both ticket handling as well as script creation. That ultimately led us to decide on Atera. Atera was pretty simple to set up. We were able to work with their onboarding department and get it all configured exactly how we wanted, deploy the agents through several different means, whether it be Microsoft Intune or using just an email for those clients that we don't have set up in Intune. Just make sure that you compare Atera with the other platforms that are available to see if it meets your exact needs. It is a little more training heavy, not as simple as some of the others out there, but it's more feature rich, and at least for us, was perfect for our needs. I.
Speaker 1: My name is Cindy and I own the company's CLO Medical, Coding and Billing Company. I work with physicians and hospitals and practitioners. I do their coding and billing, and I use Remote Desktop for all my clients. I have several clients and I'm able to remote into their system using Remote Desktop. It's highly secure and I would give this five stars out of five. It's fantastic. Before I started using Remote Desktop Manager for all my clients, I used LogMeIn, which is very cumbersome. Half the time, it didn't work and I couldn't get logged into my clients. I wasn't so sure about the security, so I decided to go with Remote Desktop. I chose Remote Desktop Manager because it's very user-friendly. I'm not an IT person. I have a business and I have to do my own IT. So using Remote Desktop enables me to be able to manage all of the IT part of it. I can download it, I can program it, I can do everything with it. It's very user-friendly and easy to use. When I decided to go with Remote Desktop, it was very easy to bring it into my business. After discussing it with my clients, they were on board with it. It was a matter of... It was already on the computers. It's already programmed in there. It's just a matter of programming the IP address and getting connected with security, so it was a no-brainer. Very easy. It's cheap. I don't know if I want to say cheap, but I mean it's a great product for a very low, no cost. My advice to anybody that is looking at Remote Desktop Manager, do it. You will not be disappointed. I've been using it for 10 years now after fumbling for a long time with LogMeIn. The Remote Desktop Manager saved me time, saved me money, and my clients all love it.
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Atera
Top FeaturesRemote Desktop Manager
Atera
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