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Atera is the all-in-one IT management platform that combines RMM, Helpdesk, and ticketing with AI to boost organizational efficiency at scale.
Our target markets include the C-suite CIO as well as the Vice President, Director and Manager of IT Services.
It's been the best solution our company has had, we have been happy using this and can honestly recommend it to anyone thinking about having an ideal RMM solution.
We can quickly see where there are problems through the dashboard.
The software is easy and the management functions are great cost effective and creating real time reports and collaboration is effective. Data migration and documentation is nice.
My biggest complaint is the patching tool that does scheduling does not seem to pick up machines "after the fact" if they are not online when the schedule fires.
Best part is how easy and simply can create automation yours for patch management and maintenance task that save hours on doing myself.
Lack of some of the features that are presented in similar prices products.
I was reluctant to embark on an all-in-one solution. It's proven to be very reliable and useful.
We miss a few features but honestly it hasn't been enough of a hindrance to regret our decision. Cost savings is worth whatever bells and whistles we lost.
I liked the way you can link your change requests to your change tasks. You can assign tasks to individual users and the best thing is that you have one place for all your Project activities.
The last one we used had several hiccups, there were troubles while saving tickets or assigning it to some other team which lead to missing our deadlines on attending the tickets.
Service now management is very flexible and user friendly to use and its features are great to use by ir professionals for different interfaces to handle any request raised by different systems.
Much frustration could be avoided knowing that the person you are trying to interact with in a ticket, is actually in the office.
Not only does it keep all of our team's knowledge in one place and make it easy to share, but it is also a good tool for ITIL management.
It's only discomfort or disadvantage i felt is navigation doesnt work properly in important options in user interface. Apart from that nothing else is defectable.
Very user friendly environment. Reports and analytics are good.
A bit pricey for the whole suite unless you negotiate hard.
Alec: My name is Alec. I'm IT manager for a real estate coaching company that has 150 employees, and I rate Atera a five out of five. We were currently using a managed service provider and we're bringing IT in-house, so we were looking for a platform that met the needs of our help desk and our employees. We chose Atera because it has multiple features built in without needing additional components, like the service desk and RMM side are all in one package. You can do scripting, can do monitoring, and they have a new feature that they're currently working on of integrating AI into both ticket handling as well as script creation. That ultimately led us to decide on Atera. Atera was pretty simple to set up. We were able to work with their onboarding department and get it all configured exactly how we wanted, deploy the agents through several different means, whether it be Microsoft Intune or using just an email for those clients that we don't have set up in Intune. Just make sure that you compare Atera with the other platforms that are available to see if it meets your exact needs. It is a little more training heavy, not as simple as some of the others out there, but it's more feature rich, and at least for us, was perfect for our needs. I.
Prioritize real-user-identified key features according to your needs to find your best fit.
Atera
Top FeaturesServiceNow IT Service Management
Atera
ServiceNow IT Service Management
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