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Atera vs Titan FTP Server: Which is a better fit?

Updated on December 8th, 2024
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Summary
Key features rated by users
Features selected based on 2,702 reviews from IT Management users.
% Fit
Missing features
Feature ratings
Server Monitoring
4.7
Patch Management
4.5
Real-Time Monitoring
4.6
Task Management
NA
Real-Time Notifications
4.5
% Fit
Missing features
Not enough reviews
Feature ratings
Server Monitoring
5.0
Patch Management
5.0
Real-Time Monitoring
5.0
Task Management
NA
Real-Time Notifications
4.0
User satisfaction
4.6
User reviews403
Ease of use
4.6
Functionality
4.3
Value for money
4.6
Customer support
4.5
4.6
User reviews14
Ease of use
4.6
Functionality
4.6
Value for money
4.5
Customer support
4.9
Price starts from
/user
Monthly subscription
Free version
Free trial
One-time payment
Free version
Free trial
Best for

Atera is the all-in-one IT management platform that combines RMM, Helpdesk, and ticketing with AI to boost organizational efficiency at scale.

Titan is HIPAA-compliant software used by hospitals, financial services, and government agencies worldwide. It is also a preferred SFTP server for backing up Cisco Unified Communication Manager (CUCM)

User reviews
pros & cons
1 / 4
View Reviews
1 / 4
View Reviews
Video reviews
Alec M
It Manager
5.0

Alec: My name is Alec. I'm IT manager for a real estate coaching company that has 150 employees, and I rate Atera a five out of five. We were currently using a managed service provider and we're bringing IT in-house, so we were looking for a platform that met the needs of our help desk and our employees. We chose Atera because it has multiple features built in without needing additional components, like the service desk and RMM side are all in one package. You can do scripting, can do monitoring, and they have a new feature that they're currently working on of integrating AI into both ticket handling as well as script creation. That ultimately led us to decide on Atera. Atera was pretty simple to set up. We were able to work with their onboarding department and get it all configured exactly how we wanted, deploy the agents through several different means, whether it be Microsoft Intune or using just an email for those clients that we don't have set up in Intune. Just make sure that you compare Atera with the other platforms that are available to see if it meets your exact needs. It is a little more training heavy, not as simple as some of the others out there, but it's more feature rich, and at least for us, was perfect for our needs. I.

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Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

Logo Img
--%
Logo Img
--%
Access Controls/Permissions
207
Important
Activity Tracking
388
Important

Atera

Top Features
15/32
  • Audit Trail
  • Capacity Management
  • Configuration Management
  • Data Import/Export
  • Incident Management
  • Issue Auditing
  • IT Asset Management
  • IT Reporting
  • Knowledge Management
  • License Management
  • Real-Time Monitoring
  • Real-Time Notifications
  • Security Tools
  • Self Service Portal
  • Single Sign On
  • Task Management
  • Ticket Management
  • Access Controls/Permissions
  • Activity Tracking
  • Alerts/Notifications
  • API
  • Compliance Management
  • Dashboard
  • Event Logs
  • IT Asset Tracking
  • Maintenance Scheduling
  • Patch Management
  • Remote Access/Control
  • Remote Monitoring & Management
  • Server Monitoring
  • Service Level Agreement (SLA) Management
  • Third-Party Integrations
See All features
Hide IT Management Software Features -

Titan FTP Server

13/32
Show IT Management Software Features +

Atera

  • Best Value Patch Management
    Software (2022)

Titan FTP Server

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Atera
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Titan FTP Server
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Atera
  • By Atera
  • Located in Israel
  • Founded in 2011
Titan FTP Server
  • By South River Technologies
  • Located in United States
  • Founded in 2001
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