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Atera vs x360Recover: Which is a better fit?

Updated on February 5th, 2025
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Summary
Features in Managed Service Providers (MSP)
35
Best performer
42
  • Active Directory Integration
  • Activity Tracking
  • Alerts/Notifications
5
42
  • Task Management
User satisfaction
4.6
User reviews415
Ease of use
4.6
Functionality
4.3
Value for money
4.6
Customer support
4.5
4.8
User reviews14
Ease of use
4.7
Functionality
4.6
Value for money
4.7
Customer support
4.8
Price starts from
/user
Monthly subscription
Free version
Free trial
--
Not provided by vendor
Free version
Free trial
Best for

IT departments, managed service providers, education sector, healthcare sector, and IT consultants.

Built in the Channel, for the Channel, Axcient's sole mission is to provide the most comprehensive suite of Business Availability solutions, designed specifically for MSP success.

User reviews
pros & cons
1 / 4
View Reviews
1 / 4
View Reviews
Video reviews
Alec M
IT Manager
5.0

Alec: My name is Alec. I'm IT manager for a real estate coaching company that has 150 employees, and I rate Atera a five out of five. We were currently using a managed service provider and we're bringing IT in-house, so we were looking for a platform that met the needs of our help desk and our employees. We chose Atera because it has multiple features built in without needing additional components, like the service desk and RMM side are all in one package. You can do scripting, can do monitoring, and they have a new feature that they're currently working on of integrating AI into both ticket handling as well as script creation. That ultimately led us to decide on Atera. Atera was pretty simple to set up. We were able to work with their onboarding department and get it all configured exactly how we wanted, deploy the agents through several different means, whether it be Microsoft Intune or using just an email for those clients that we don't have set up in Intune. Just make sure that you compare Atera with the other platforms that are available to see if it meets your exact needs. It is a little more training heavy, not as simple as some of the others out there, but it's more feature rich, and at least for us, was perfect for our needs. I.

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User interface
144309 video thumbnail}
1 Video
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144309
4 screenshots
187221
3 screenshots

Atera

Top Features
35/42
  • Anti Virus
  • Build Automation
  • Contract/License Management
  • CRM
  • Mobile Device Management
  • Task Management
  • Vendor Management
  • Active Directory Integration
  • Activity Tracking
  • Alerts/Notifications
  • API
  • Audit Trail
  • Backup and Recovery
  • Billing & Invoicing
  • Compliance Management
  • Configuration Management
  • Customizable Reports
  • Dashboard
  • Endpoint Protection
  • Event Logs
  • Help Desk Management
  • Inventory Management
  • Issue Management
  • IT Asset Tracking
  • Maintenance Scheduling
  • Network Monitoring
  • Patch Management
  • Performance Metrics
  • Policy Management
  • Real-Time Analytics
  • Real-Time Reporting
  • Real-Time Updates
  • Remote Access/Control
  • Remote Monitoring & Management
  • Scheduling
  • Security Tools
  • Self Service Portal
  • Server Monitoring
  • Service Level Agreement (SLA) Management
  • Support Ticket Management
  • Third-Party Integrations
  • Workflow Management
See All features
Hide Managed Service Providers (MSP) Software Features -

x360Recover

5/42
Show Managed Service Providers (MSP) Software Features +

Atera

  • Best Value Patch Management
    Software (2022)

x360Recover

--

Atera
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
x360Recover
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Atera
  • By Atera
  • Located in Israel
  • Founded in 2011
x360Recover
  • By Axcient
  • Located in United States
  • Founded in 2002
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