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Atera vs KACE: Which is a better fit?

Updated on February 13th, 2025
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What's your intended use case?
Summary
Features in Patch Management
34
Best performer
36
  • Active Directory Integration
  • Application Management
  • Approval Process Control
18
36
User satisfaction
4.6
User reviews417
Ease of use
4.6
Functionality
4.3
Value for money
4.6
Customer support
4.5
4.0
User reviews24
Ease of use
4.0
Functionality
4.0
Value for money
3.9
Customer support
3.9
Price starts from
/user
Monthly subscription
Free version
Free trial
Yearly subscription
Free version
Free trial
Best for

IT departments, managed service providers, education sector, healthcare sector, and IT consultants.

Designed for those seeking simplified total endpoint management: Inventory, service desk, asset management, license compliance, security, mobility, and more. 50 devices? 50,000? KACE does that.

User reviews
pros & cons
1 / 4
View Reviews
1 / 4
View Reviews
Video reviews
Alec M
It Manager
5.0

Alec: My name is Alec. I'm IT manager for a real estate coaching company that has 150 employees, and I rate Atera a five out of five. We were currently using a managed service provider and we're bringing IT in-house, so we were looking for a platform that met the needs of our help desk and our employees. We chose Atera because it has multiple features built in without needing additional components, like the service desk and RMM side are all in one package. You can do scripting, can do monitoring, and they have a new feature that they're currently working on of integrating AI into both ticket handling as well as script creation. That ultimately led us to decide on Atera. Atera was pretty simple to set up. We were able to work with their onboarding department and get it all configured exactly how we wanted, deploy the agents through several different means, whether it be Microsoft Intune or using just an email for those clients that we don't have set up in Intune. Just make sure that you compare Atera with the other platforms that are available to see if it meets your exact needs. It is a little more training heavy, not as simple as some of the others out there, but it's more feature rich, and at least for us, was perfect for our needs. I.

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4 screenshots
208240
5 screenshots

Atera

Top Features
34/36
  • Patch Testing
  • Risk Assessment
  • Access Controls/Permissions
  • Active Directory Integration
  • Activity Tracking
  • Alerts/Notifications
  • API
  • Application Management
  • Approval Process Control
  • Audit Management
  • Automatic Patch Deployment
  • Automatic Scans
  • Compliance Management
  • Customization
  • Dashboard
  • Event Logs
  • IT Asset Tracking
  • Maintenance Scheduling
  • Network Wide Management
  • Patch Management
  • Patch Prioritization
  • Policy Management
  • Real-Time Reporting
  • Real-Time Updates
  • Remote Access/Control
  • Remote Monitoring & Management
  • Remote Update/Installation
  • Reporting & Statistics
  • Scheduling
  • Server Monitoring
  • Service Level Agreement (SLA) Management
  • Status Tracking
  • Support Ticket Management
  • Third-Party Integrations
  • Usage Tracking/Analytics
  • Vulnerability Scanning
See All features
Hide Patch Management Software Features -

KACE

18/36
Show Patch Management Software Features +
Atera
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
KACE
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Atera
  • By Atera
  • Located in Israel
  • Founded in 2011
KACE
  • By Quest Software
  • Located in United States
  • Founded in 1987
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