--- title: "Compare Remote Monitoring and Management vs Autotask PSA 2026 | Capterra" description: "Unsure of what to choose? Check Capterra to compare Remote Monitoring and Management and Autotask PSA based on pricing, features, product details, and verified reviews." source_url: "https://www.capterra.com/compare/144309-223239/Atera-vs-Autotask-PSA" page_type: "comparison" language: "en" --- # Remote Monitoring and Management vs Autotask PSA Features and Cost Comparison Last updated September 25th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: Remote Monitoring and ManagementAutotask PSA2/4 selected [Remote Monitoring and Management](https://www.capterra.com/p/144309/Atera/)[4.5 (461)](https://www.capterra.com/p/144309/Atera/reviews/) [Autotask PSA](https://www.capterra.com/p/223239/Autotask-PSA/)[4.2 (156)](https://www.capterra.com/p/223239/Autotask-PSA/reviews/) [## Remote Monitoring and Management](https://www.capterra.com/p/144309/Atera/)[4.5 (461)](https://www.capterra.com/p/144309/Atera/reviews/) Starting Price $129.00/month Value-for-Money 4.6 Functionality 4.3 Ease of Use 4.6 Customer Service 4.5 Reviews Sentiment Based on [461 reviews](#user-reviews) Positive 431 Neutral 18 Negative 12 [## Autotask PSA](https://www.capterra.com/p/223239/Autotask-PSA/)[4.2 (156)](https://www.capterra.com/p/223239/Autotask-PSA/reviews/) Starting Price Contact vendor Value-for-Money 4 Functionality 4.2 Ease of Use 3.9 Customer Service 4.1 Reviews Sentiment Based on [156 reviews](#user-reviews) Positive 128 Neutral 22 Negative 6 ## Summary * * * Features in Managed Service Providers (MSP) Software Best performer 36 / 44 Only Remote Monitoring and Management - AI Copilot - Compliance Management - Endpoint Protection 29 / 44 Only Autotask PSA - Contract/License Management - CRM - Task Management User satisfaction User satisfaction 4.5 User reviews[461](https://www.capterra.com/p/144309/Atera/reviews/) Ease of use 4.6 Functionality 4.3 Value for money 4.6 Customer support 4.5 User satisfaction 4.2 User reviews[156](https://www.capterra.com/p/223239/Autotask-PSA/reviews/) Ease of use 3.9 Functionality 4.2 Value for money 4.0 Customer support 4.1 Price starts from Price starts from $129Per User, Per Month - Free version - Free trial Price starts from \-- - Free version - Free trial Best for Best for Managed service providers (MSPs) and internal IT departments at organizations of all sizes, from small businesses to large enterprises. Best for Not provided by vendor ## User reviews Pros & cons JH James H. ESG Analyst > "Atera helped me pull together IT asset data, support tickets, and system activity in one place, which made it easier to prepare internal reports and..." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___7056412) Sushant T. Staff Engineer > "Atera's main drawbacks stem from operational friction across day-to-day management tasks. While basic onboarding is simple, navigating recent UI..." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___7201039) Chinedu N. IT Support Specialist > "It has helped streamline ticket management, patch management, and device monitoring while improving productivity and organization." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___7150035) BR Bradley R. IT Director > "Reporting and customization felt somewhat limited, and there were times where we had to work around the platform instead of it fitting into our..." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___7144155) Ganapathi G H. CEO > "Patch management feature across OS platforms, Windows, Mac, Ubuntu, and third party application is very good and also it works on agent based so you..." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___7061847) AK Alison K. Project Manager > "In addition, the file transfer functionality within Atera is lacking in that I wish to send a file without initiating a full remote session and thus..." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___7078918) AK Alison K. Project Manager > "The scripting generally functions properly and the lightweight nature of the agent makes it possible for me to install it on my client's older..." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___7078918) KW Kian W. Support Engineer > "The biggest issue for me is the remote access software, which can be unreliable at times." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___7163749) JK John K. Chief Technology Officer > "Atera connected to the client's studio workstation and let me edit big after effects files on a small laptop which was amazing." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___7075277) MN Manoj N. Manager DevOps > "Also, the helpdesk does not let technicians shorten message threads when replying, which makes conversations too long. While the reporting options are..." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6553433) PS Prince S. Digital Marketing Head > "It has helped in solving several issues like system downtime, delayed customer support and IT operations by providing automated patch management and..." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6560356) AK Alison K. Project Manager > "I submitted a ticket regarding a script that would not run and when their response came back weeks later, I had either fixed it myself or given up." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___7078918) JD Jesse D. Co-Founder > "Elegant and pre-made clean UI and GUI adapted for seamless and harnessed patch management, RMM, ITSM, unified endpoint management (UEM) among other..." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6684505) WT Wasek T. IT Support Supervisor > "Patch management for third party apps were not available unless installed via Atera. When generating reports the presentation was not the cleanest but..." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6868994) JV Julio V. Head Of Information Technology > "Atera is a top IT service management solution that automates and optimizes operations, providing a comprehensive suite of tools from device monitoring..." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6554740) DK David K. Information Technology Manager > "Atera has less customization choices since this can be disadvantages for organizations with extremely specific procures or reporting requirement." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6666141) PS Prince S. Digital Marketing Head > "The platform's remote access features allow technicians to connect instantly to client devices, thereby providing fast and effective support from..." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6560356) JK John K. Chief Technology Officer > "The price is WAY too much money and it uses ALL my CPU, so everything else is slowed down." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___7075277) JN Josh N. Realtor > "With the help of this IT tool we can have remote management where supervision can be obtained thanks to the operational automation that Atera provides." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6497933) JN Josh N. Realtor > "Another problem that causes us conflict is that we cannot incorporate two technicians within the same support ticket." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6497933) MK Mohsen K. IT Manager > "Involving real-time alert condition in Atera makes it possible for me to receive speedy notifications of problems in the IT structure." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6763490) SJ SUNATHA J. General Manager > "There are drawbacks such as delay in the performance of the remote access when connected to some networks." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6763567) MN Manoj N. Manager DevOps > "I love that I can create custom scripts when I need something special, and it connects well with other services for extra security and backups." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6553433) TS Tom S. Director > "Can be a little slow to open - the interface itself can take upwards of 30 seconds to load, and it doesn’t render well on iPads." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6859294) AK Alison K. Project Manager > "Atera gives me the opportunity to maintain low overhead costs; I did find the automation function worked as expected and didn't crash the entire..." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___7078918) SJ SUNATHA J. General Manager > "This can make it slightly slower at responding to commands which makes continuity difficult especially in emergencies." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6763567) PW Palash W. Operations Consultant > "Atera's dashboard is intuitive and provides insights into the systems we manage, making remote access and troubleshooting tasks easy for us." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6529034) HK Huseyin K. Senior IT Engineer > "There is a problem in which the mobile application may not be synchronized with the desktop version." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6763486) VC Vineet C. IT Manager > "In short, Atera provides the tools needed for efficient IT management, cost reduction, and improved system reliability to our organization." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6533833) MH Martin H. Purchasing Analyst > "I have experienced some discrepancies with its diagnostic results from time to time and they have to be manually checked." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6756214) Chinedu N. IT Support Specialist > "Atera is easy to use and combines remote monitoring, ticket management, and patch management into one platform." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___7150035) MM Mousumi M. Marketing Associate > "Mobile app is buggy sometimes, crashes when switching between tickets." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6686286) Sydney B. Information Technology Engineer > "Atera uses AI technology to automate and streamline IT operations thus saving time and eliminating manual work and repetitive tasks." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6495670) VR Verified Reviewer IT Director > "The only two things I dislike about Atera is that it is hard to find daytime (to me) appointments with demo and onboarding agents, and it doesn't pull..." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6207932) DO David O. Co-Founder > "Real-time security scans, helpdesk and ticketing management are the key benefits which I relish with Atera." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6541938) SW Saurabh W. Senior Systems Engineer > "Although Atera has some great offerings and benefits but its UI is not that optimized." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6691132) PW Palash W. Operations Consultant > "It integrates well with ticketing and remote access, allowing our IT team to handle support issues quickly." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6529034) NS Niraj S. Strategic Alliance Lead > "Occasional performance issues may occur during peak usage times." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6695385) RB Ritu B. Computer Facilitator > "The use of detailed reports has enhanced the internal evaluations and customer relations by providing clear satisfaction data.​" [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6756228) KW Kian W. Support Engineer > "The product feels quite average overall." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___7163749) SK Shehab K. Director, IT Security and Risk Management > "Atera has thus become a comprehensive solution that brings efficiency to all our IT operations and amplifies our security stance in a great way." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6491598) RN Rohan N. Products and Platforms Engineer. > "Also, sometimes the reporting shows wrong or gets updated late, like If I check the total remote into a machine happened, it shows incorrect info..." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6336320) Sydney B. Information Technology Engineer > "Again, Atera provides ticketing and helpdesk feature thus making it fast to respond and resolve issues." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6495670) TB Tonia B. Director of IT > "The inventory controls can be a bit tricky. " [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6795591) IS Ilham S. IT Programmer > "It is advantageous that we can perform remote access, monitoring and ticketing all in one platform." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6756255) DK Dimitri K. Cultural Mediator > "The reporting lacks granular filters." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6756262) HK Huseyin K. Senior IT Engineer > "Implementing auto-update and auto-checks the team is free to work on more significant business matters improving productivity in general.​" [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6763486) DO David O. Co-Founder > "Apart from lack of offline access, I do not have any other aspect which I dislike about Atera." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6541938) IP Issac P. Senior Engineer > "Atera is a reliable RMM that offfer reliable remote connections and supports integration with anydesk." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6563723) KR Kyle R. IT Project Manager > "It doesnt always patch correctly and can cause some issues here and there. But not to often." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6829776) MM Mousumi M. Marketing Associate > "Pricing model is very refreshing, per technician instead of per device (saves a ton of money).Remote access is smooth, barely any lag even on slower..." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6686286) AF Aaron F. DevOps Manager > "The patch management in terms of Definition updates leaves somewhat to be desired especially as the schedule doesn't within the dashboard GUI allow to..." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___5019725) SG Santosh G. Remote PERM Paralegal > "I have had great success in how I manage different client systems by using Atera real-time monitoring and alerts." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6756211) SG Santosh G. Remote PERM Paralegal > "When it comes to patch management system I have had some difficulties." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6756211) JH James H. ESG Analyst > "The automation features save time, and the pricing is predictable as the team grows." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___7056412) VR Verified Reviewer Senior Software Development > "I think that its internal antivirus is not the most beneficial and best enough to meet the requirements of what my team needs." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6247873) VR Verified Reviewer Senior IT Analyst > "Easy to see which machines are online and manage resources on servers/computers, remotely accessing machines is also made super easy with splashtop." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6742705) FP Fernando P. Administrative > "Sometimes the user interface can be a bit slow, especially when dealing with a large number of devices." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6465207) Ganapathi G H. CEO > "I can say its a great product and serves the purpose if you are looking for patch management, as well as asset discovery" [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___7061847) Lucas B. Director > "The interface could use some work and the documentation feature is lacking." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6025611) SK Shehab K. Director, IT Security and Risk Management > "The extensive feature set and ability to seamlessly integrate with the rest of our toolset significantly surpassed our expectations." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6491598) Sydney B. Information Technology Engineer > "I have encountered anything that is worth mentioning as dislike with Atera." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6495670) WT Wasek T. IT Support Supervisor > "Brilliant asset monitoring which includes statistics, alerts and remote control capabilities." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6868994) DH David H. CEO > "multi monitor switching only option, limited support , chrome incompatibility?, lack of vpn option (with webroot)" [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___4348665) SK Shehab K. Director, IT Security and Risk Management > "The impressive RMM/PSA integration is giving me a great visualization and control of the IT environment." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6491598) DC David C. Systems Manager > "Had some issues rolling out the updated version on clients." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6361375) TS Tom S. Director > "Integrates with Splashtop, and offers strong remote tools (including remote Powershell)." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6859294) EK Erick K. Medical Laboratory Technologist > "Atera is way too comprehensive which make learning curve steeper." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6435479) AS Andrea S. Telecommunication Engineer > "The possibility of automating recurring tasks is a great plus, and its remote connection is very secure and stable." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6773962) CS Cassandra S. IT System and Support Specialist > "That every time my computer is shut down I have to go thru MFA." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6330106) JO Joshua O. Infrastructure Engineer > "Atera is a powerful platform that serves as a one-stop solution for IT management services, addressing every need from remote access and device..." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6395987) JM Josh M. Networks and Systems Specialist > "The only thing that has been frustrating is the lack of multimonitor support in Splashtop (the main remote connection software). " [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___4352237) NS Niraj S. Strategic Alliance Lead > "Integrated PSA tool streamline operations, reducing the need for multiple systems." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6695385) AC Abhinav C. Program Manager > "The patch management is a little bit complicated in terms of understanding ,deployment & management." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___4265750) Jeniffer C. Site Engineer > "The monitoring functions and the easy permissions management and the data accessibility via the product is nice and even on remote services management..." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6061290) Paul G. Technical Manager > "The helpdesk does not allow the technician to truncate the message trail when replying, so it often happens that the messages being sent between..." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___3503781) AK Andrew K. Chief Financial Officer > "Atera is an easy-to-use, all-in-one IT platform with AI-driven troubleshooting, automation tools, and features like RMM, PSA, and billing." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6717504) GS Graham S. Owner, Computer Technician > "The less than helpful response from Atera also suggested that if I prepaid for the full year, it would be less of an increase overall. " [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___4369143) VR Verified Reviewer Senior IT Analyst > "Splashtop is very reliable as a backup and actually runs on more operating systems (I've personally found). With the other apps available, I would..." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6742705) DB David B. Computer Helpdesk Technician > "The website can sometimes be slow to respond and require multiple refreshes." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___5023388) MN Manoj N. Manager DevOps > "The setup was quick, and the interface is friendly, so I can find what I need without any trouble." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6553433) Lucas B. Director > "The interface could use some work and the documentation feature is lacking." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6025611) Chirag G. Associate Analyst > "Atera's user-friendly UI and intuitive design have simplified task navigation for our staff." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6318493) Diego M. IT Manager > "Too bad the Network Discovery tool is not integrated with the basic license" [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___4352304) Chirag G. Associate Analyst > "Its user-friendly layout makes navigation simple and allows for more effective use." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6318493) MN Manoj N. Manager DevOps > "Also, the helpdesk does not let technicians shorten message threads when replying, which makes conversations too long. While the reporting options are..." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6553433) MT Marek T. CEO > "The intuitive user interface and ease of use made it simple to navigate and access the various features. While there were some limitations in..." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___4829209) JN Josh N. Realtor > "Another problem that causes us conflict is that we cannot incorporate two technicians within the same support ticket." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6497933) SK Shehab K. Director, IT Security and Risk Management > "The impressive RMM/PSA integration is giving me a great visualization and control of the IT environment." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6491598) MM Mousumi M. Marketing Associate > "Mobile app is buggy sometimes, crashes when switching between tickets." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6686286) NS Niraj S. Strategic Alliance Lead > "Integrated PSA tool streamline operations, reducing the need for multiple systems." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6695385) AF Aaron F. DevOps Manager > "Support were less than helpful which didn't hold up any hope they would even bother logging this as a feature request." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___5019725) [View Reviews](https://www.capterra.com/p/144309/Atera/reviews/) JJ Jacques J. Director > "Autotask PSA allows me to manage support tickets, company contracts, and client communication all within a..." [See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___7004839) DR Denuka R. Operations Manager > "The UI feels dated in places, and some screens aren’t as intuitive as they could be, especially when you’re..." [See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___7054857) SJ Simon J. Senior System Engineer > "Autotask PSA streamlines service delivery with great ticket automation, solid reporting, and seamless..." [See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___6840326) JJ Jacques J. Director > "In addition, the lack of native integration with Xero Online accounting is a missed opportunity, especially..." [See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___7004839) DR Denuka R. Operations Manager > "What I liked most about Autotask PSA is how well it integrates different parts of the business into one..." [See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___7054857) DR Denuka R. Operations Manager > "It works, but it doesn’t always feel smooth, and sometimes you spend more time trying to clean up the..." [See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___7054857) DR Denuka R. Operations Manager > "My overall experience with Autotask PSA has been very good. Once everything was configured to suit the..." [See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___7054857) Rick B. Founder > "The product is seriously lacking in industry standard features. " [See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___7149911) SS Shawn S. Senior Systems Administrator > "We were starting to outgrow and hit limitations of BMS, but now that we are using Autotask we feel we have..." [See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___6827576) DM David M. Support Engineer > "Doesn't link well with the inventory of computers. " [See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___7054535) JJ Jacques J. Director > "Its contract management functionality is unmatched and absolutely essential for MSPs handling multiple..." [See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___7004839) DM David M. Support Engineer > "The invoice designer is not awesome. " [See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___7054535) RG Randy G. AVP - Systems Administrator > "Additionally, it highlights issues and allows us to address them more quickly while also helping us track..." [See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___6813581) KS Koos S. CTO > "Before Kaseya acquired Autotask it was very slow at times and looked old, but that's part of the past." [See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___7004812) JJ Jacques J. Director > "I also appreciate how customisable the platform is, especially when configuring ticket and company views to..." [See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___7004839) DG David G. Technicien > "There are many visual and textual elements that pollute the display because they are useless." [See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___6386778) VL Vince L. Director Application Development > "Overall it is a great system and once gotten used to it and adhering to the configurations and setups of..." [See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___6631364) IB Isaac B. Intern Sales Responsible > "The UI/UX should be improved, because a lot of actions a user has to take doesn't make any sense (for..." [See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___4964317) DM David M. Support Engineer > "It has been a learning curve for our very small shop. But we couldn't live without it now. " [See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___7054535) JK Jeremey K. Operations Director > "I am just comparing it to Teamwork Desk(More of a ticketing system than actual PSA), but out of the box,..." [See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___4808154) PM Philip M. Director of Professional Services > "How well it matched our ticketing process and improved capabilities. " [See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___7004811) JS Jordan S. Quality Assurance Manager > "It can be cumbersome to find exactly where to adjust something on the backend." [See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___6062961) BP Brittany P. Desktop Support Technician > "I have used multiple PSA resources and this is by far my favorite." [See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___6699423) ID Ivan D. Managing Partner > "There is the risk of losing yourself customizating worflows and tickets with a lot of detail, to later..." [See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___4478621) BC Brian C. Support Manager > "I also love the ability to customize ticket templates and place valuable related data like related ITGlue..." [See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___4829537) IB Isaac B. Intern Sales Responsible > "Implantations and Integrations are hard, sales process isn't logical and I even had to patch some intern..." [See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___4964317) Kavindu Githsara K. System Specialist > "The centralization of data, scheduling, resource management, and integration capabilities are all great..." [See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___4667339) Kevin H. Head of Projects > "The project management features in Autotask still feel neglected and lack many features now considered to..." [See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___4871744) JS Jordan S. Quality Assurance Manager > "The overall presentation, use and customization of Autotask is what I appreciate most." [See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___6062961) DG David G. Technicien > "Smartphone app even worse than the web version" [See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___6386778) EH Ewan H. Senior Solutions Consultant > "It's been fantastic for managing service desk requests and incidents." [See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___5062766) DG David G. Technicien > "Not ergonomic" [See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___6386778) VK Victor K. Systems Administrator > "What I like most about the Autotask PSA is the workflow rules." [See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___6022857) FO Francis O. Cloud Infrastructure Engineer > "Unable to search keywords on the application and get results" [See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___4808079) MW Monica W. Project Manager III > "Easy to access data and features. " [See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___7005216) Kevin H. Head of Projects > "The user interface is outdated which can make the platform difficult to use and configure." [See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___4871744) JO Joshua O. Infrastructure Engineer > "This is one of the best IT service management I have used so far, very easy to use." [See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___6508357) Kevin H. Head of Projects > "The procurement section is also cumbersome and lacks the flexibility needed by most businesses." [See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___4871744) MW Monica W. Project Manager III > "Easy to develop and generate reports." [See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___7005216) Jamie G. IT Manager > "When the options aren't customisable at all it really does hinder you." [See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___4970625) SB Steven B. Service Delivery Manager > "The online chat support staff were both knowledgeable and accessible during regular business hours in New..." [See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___4966985) NF Nick F. Customer Success Specialist > "Integration with Quickbooks online does not work as hoped for" [See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___4966763) Ravi B. CEO > "We're able to leverage heavily ticket automation in autotask resulting in a very high revenue per technical..." [See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___5016607) DG David G. Technicien > "Not intuitive" [See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___6386778) YB Yvonne B. Service Co-Ordinator > "I absolutely love AutoTask - it's easy to work with and manage tickets effectively." [See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___6129405) DG David G. Technicien > "Not user friendly" [See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___6386778) ID Ivan D. Managing Partner > "It allows us to reflect our specific needs on the app, and avoid mistakes." [See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___4478621) SC Samson C. Operations Manager > "Billing integration can be flaky at times and needs work in our option" [See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___3698936) IB Isaac B. Intern Sales Responsible > "As a PSA system, Autotask is working wonderfully for its ticketing system and contract management." [See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___4964317) SA Sunil A. President > "Does not provide a good Calendar view for Work distribution and management (It is crucial)" [See full review](https://www.capterra.com/p/223239/Autotask-PSA/#SoftwareAdvice___3189860) Kevin H. Head of Projects > "We use APIs to solve problems that can't be solved inside Autotask." [See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___4871744) VR Verified Reviewer President > "The KB section makes it hard to add images." [See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___3533992) Kavindu Githsara K. System Specialist > "It has made it much easier to track and manage our projects, resources, and clients." [See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___4667339) RP Rob P. CEO > "They changed to a dashboard system at login and frankly it is not that useful to us." [See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___3612601) MT Micheal T. Marketing Director > "Autotask PSA has brilliant and easy to use features." [See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___6235046) VR Verified Reviewer President > "The design feels dated and not as intuitive as other solutions we've tried and in spite of several new..." [See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___2959252) RP Rahul P. PreSales Solution Consultant > "Centralized business operations management tool which can increase your productivity and profitability." [See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___4964188) VR Verified Reviewer Consultant > "Little bit confusing at the begining. But soon I catch it up." [See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___3540649) Kevin H. Head of Projects > "Autotask is infinitely customisable so almost any business problem can be solved." [See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___4871744) VR Verified Reviewer President > "Hard to use." [See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___3533992) RP Rob P. CEO > "We manage our customer contacts and tickets through the system and after initial setup it has been easy and..." [See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___3612601) JD Joe D. President > "Horrible" [See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___3433540) ID Ivan D. Managing Partner > "The interface is very pleasant as well, altough I am not a fan on the recent changes following Kaseya's..." [See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___4478621) MR Mahesh R. Assistant Manager - Service Delivery > "The report generation is a little slow sometimes." [See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___2539590) CH Chris H. General Manager > "You can manage all aspects of an MSP business here with billing integrations available to close the loop." [See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___3566387) TS Tyler S. CEO > "The worst support out of any software/service we use." [See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___2690116) Neil G. President > "It integrates well with just about every other tool/system we need it to." [See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___4651454) DG David G. Technicien > "There are many visual and textual elements that pollute the display because they are useless." [See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___6386778) IB Isaac B. Intern Sales Responsible > "Ticketing system is working woderfully." [See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___4964317) Kevin H. Head of Projects > "The user interface is outdated which can make the platform difficult to use and configure." [See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___4871744) SC Samson C. Operations Manager > "Very customisable needs a lot of setup but once you have it to your liking it great, saves us lots of time..." [See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___3698936) NF Nick F. Customer Success Specialist > "Integration with Quickbooks online does not work as hoped for" [See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___4966763) BP Bryan P. Director of Business Development > "It gets the job done and is a competent ticketing platform." [See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___4996907) DG David G. Technicien > "Not user friendly" [See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___6386778) BL Ben L. Director > "Autotask is highly customizable and sorts everything into queues easily." [See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___3249518) VR Verified Reviewer President > "The KB section makes it hard to add images." [See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___3533992) VR Verified Reviewer President > "Their extensive integration with vendors allows us to quickly link to items, such as asset details,..." [See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___2959252) VR Verified Reviewer President > "Hard to use." [See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___3533992) RP Rob P. CEO > "We use Autotask all through the day and they have a reliable cloud service." [See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___3612601) JD Joe D. President > "Horrible" [See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___3433540) DR Denuka R. Operations Manager > "What I liked most about Autotask PSA is how well it integrates different parts of the business into one..." [See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___7054857) TS Tyler S. CEO > "The worst support out of any software/service we use." [See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___2690116) [View Reviews](https://www.capterra.com/p/223239/Autotask-PSA/reviews/) ## User interface 4.53 (461) [Autotask PSA](https://www.capterra.com/p/223239/Autotask-PSA/) 4.22 (156) ### Features Remote Monitoring and Management Top features 36/44 - Active Directory Integration - Activity Tracking - AI Copilot - Alerts/Notifications - Anti Virus - API - Audit Trail - Backup and Recovery - Billing & Invoicing - Build Automation - Compliance Management - Configuration Management - Contract/License Management - CRM - Customizable Reports - Dashboard - Endpoint Protection - Event Logs - Generative AI - Help Desk Management - Inventory Management - Issue Management - IT Asset Tracking - Maintenance Scheduling - Mobile Device Management - Network Monitoring - Patch Management - Performance Metrics - Policy Management - Real-Time Analytics - Real-Time Reporting - Real-Time Updates - Remote Access/Control - Remote Monitoring & Management - Scheduling - Security Tools - Self Service Portal - Server Monitoring - Service Level Agreement (SLA) Management - Support Ticket Management - Task Management - Third-Party Integrations - Vendor Management - Workflow Management [See all features](https://www.capterra.com/p/144309/Atera/#features) Autotask PSA 29/44 - Active Directory Integration - Activity Tracking - AI Copilot - Alerts/Notifications - Anti Virus - API - Audit Trail - Backup and Recovery - Billing & Invoicing - Build Automation - Compliance Management - Configuration Management - Contract/License Management - CRM - Customizable Reports - Dashboard - Endpoint Protection - Event Logs - Generative AI - Help Desk Management - Inventory Management - Issue Management - IT Asset Tracking - Maintenance Scheduling - Mobile Device Management - Network Monitoring - Patch Management - Performance Metrics - Policy Management - Real-Time Analytics - Real-Time Reporting - Real-Time Updates - Remote Access/Control - Remote Monitoring & Management - Scheduling - Security Tools - Self Service Portal - Server Monitoring - Service Level Agreement (SLA) Management - Support Ticket Management - Task Management - Third-Party Integrations - Vendor Management - Workflow Management [See all features](https://www.capterra.com/p/223239/Autotask-PSA/#features) ### Recognition Remote Monitoring and Management is recognized as a top-rated tool in 3 Capterra Shortlist reports No recognitions have been awarded to Autotask PSA ### Deployment & support Remote Monitoring and Management Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Autotask PSA Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details Remote Monitoring and Management - By Atera - Located in United States - Founded in 2011 Autotask PSA - By Kaseya - Located in United States - Founded in 2004 ## Popular Comparisons [Remote Monitoring and Management](https://www.capterra.com/p/144309/Atera/)[4.53 (461)](https://www.capterra.com/p/144309/Atera/reviews/) vs [ManageEngine Endpoint Central](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/)[4.64 (1,865)](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/reviews/) $129/month Price $104/month 4.3 Features 4.6 4.6 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/144309-170018/Atera-vs-ManageEngine-Desktop-Central) [Autotask PSA](https://www.capterra.com/p/223239/Autotask-PSA/)[4.22 (156)](https://www.capterra.com/p/223239/Autotask-PSA/reviews/) vs [N-central](https://www.capterra.com/p/13803/N-central/)[4.16 (253)](https://www.capterra.com/p/13803/N-central/reviews/) Contact vendor for pricing Price $1.75 4.2 Features 4.2 3.9 Ease of Use 4.0 [View full comparison](https://www.capterra.com/compare/13803-223239/N-central-vs-Autotask-PSA) [Remote Monitoring and Management](https://www.capterra.com/p/144309/Atera/)[4.53 (461)](https://www.capterra.com/p/144309/Atera/reviews/) vs [Action1](https://www.capterra.com/p/180609/Action1-RMM/)[4.91 (239)](https://www.capterra.com/p/180609/Action1-RMM/reviews/) $129/month Price Contact vendor for pricing 4.3 Features 4.7 4.6 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/144309-180609/Atera-vs-Action1-RMM) [Autotask PSA](https://www.capterra.com/p/223239/Autotask-PSA/)[4.22 (156)](https://www.capterra.com/p/223239/Autotask-PSA/reviews/) vs [N-sight RMM](https://www.capterra.com/p/163344/N-sight/)[4.31 (203)](https://www.capterra.com/p/163344/N-sight/reviews/) Contact vendor for pricing Price $99/month 4.2 Features 4.3 3.9 Ease of Use 4.3 [View full comparison](https://www.capterra.com/compare/163344-223239/N-sight-vs-Autotask-PSA) [Remote Monitoring and Management](https://www.capterra.com/p/144309/Atera/)[4.53 (461)](https://www.capterra.com/p/144309/Atera/reviews/) vs [NinjaOne](https://www.capterra.com/p/184229/NinjaOne/)[4.74 (298)](https://www.capterra.com/p/184229/NinjaOne/reviews/) $129/month Price Contact vendor for pricing 4.3 Features 4.5 4.6 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/144309-184229/Atera-vs-NinjaOne) [Autotask PSA](https://www.capterra.com/p/223239/Autotask-PSA/)[4.22 (156)](https://www.capterra.com/p/223239/Autotask-PSA/reviews/) vs [Syncro](https://www.capterra.com/p/207618/Syncro/)[4.61 (149)](https://www.capterra.com/p/207618/Syncro/reviews/) Contact vendor for pricing Price $129/month 4.2 Features 4.4 3.9 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/207618-223239/Syncro-vs-Autotask-PSA) [Remote Monitoring and Management](https://www.capterra.com/p/144309/Atera/)[4.53 (461)](https://www.capterra.com/p/144309/Atera/reviews/) vs [Iru](https://www.capterra.com/p/181954/Iru/)[4.87 (493)](https://www.capterra.com/p/181954/Iru/reviews/) $129/month Price Contact vendor for pricing 4.3 Features 4.6 4.6 Ease of Use 4.9 [View full comparison](https://www.capterra.com/compare/144309-181954/Atera-vs-Iru) [Autotask PSA](https://www.capterra.com/p/223239/Autotask-PSA/)[4.22 (156)](https://www.capterra.com/p/223239/Autotask-PSA/reviews/) vs [IT Glue](https://www.capterra.com/p/170401/ITGlue/)[4.65 (342)](https://www.capterra.com/p/170401/ITGlue/reviews/) Contact vendor for pricing Price $29/month 4.2 Features 4.5 3.9 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/170401-223239/ITGlue-vs-Autotask-PSA) [Remote Monitoring and Management](https://www.capterra.com/p/144309/Atera/)[4.53 (461)](https://www.capterra.com/p/144309/Atera/reviews/) vs [Pulseway](https://www.capterra.com/p/141792/Pulseway/)[4.68 (311)](https://www.capterra.com/p/141792/Pulseway/reviews/) $129/month Price $67/month 4.3 Features 4.5 4.6 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/141792-144309/Pulseway-vs-Atera) [Autotask PSA](https://www.capterra.com/p/223239/Autotask-PSA/)[4.22 (156)](https://www.capterra.com/p/223239/Autotask-PSA/reviews/) vs [ConnectWise PSA](https://www.capterra.com/p/107931/ConnectWise-Manage/)[4.08 (283)](https://www.capterra.com/p/107931/ConnectWise-Manage/reviews/) Contact vendor for pricing Price Contact vendor for pricing 4.2 Features 4.1 3.9 Ease of Use 3.7 [View full comparison](https://www.capterra.com/compare/107931-223239/ConnectWise-Manage-vs-Autotask-PSA) [Remote Monitoring and Management](https://www.capterra.com/p/144309/Atera/)[4.53 (461)](https://www.capterra.com/p/144309/Atera/reviews/) vs [N-central](https://www.capterra.com/p/13803/N-central/)[4.16 (253)](https://www.capterra.com/p/13803/N-central/reviews/) $129/month Price $1.75 4.3 Features 4.2 4.6 Ease of Use 4.0 [View full comparison](https://www.capterra.com/compare/13803-144309/N-central-vs-Atera) [Autotask PSA](https://www.capterra.com/p/223239/Autotask-PSA/)[4.22 (156)](https://www.capterra.com/p/223239/Autotask-PSA/reviews/) vs [NinjaOne](https://www.capterra.com/p/184229/NinjaOne/)[4.74 (298)](https://www.capterra.com/p/184229/NinjaOne/reviews/) Contact vendor for pricing Price Contact vendor for pricing 4.2 Features 4.5 3.9 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/184229-223239/NinjaOne-vs-Autotask-PSA)