# Compare Atera vs SuperOps 2026 | Capterra > Unsure of what to choose? Check Capterra to compare Atera and SuperOps based on pricing, features, product details, and verified reviews. Source: https://www.capterra.com/compare/144309-235300/Atera-vs-SuperOpsai --- # Atera vs SuperOps Features and Cost Comparison Last updated April 9th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: AteraSuperOps2/4 selected [Atera](https://www.capterra.com/p/144309/Atera/)[4.5 (448)](https://www.capterra.com/p/144309/Atera/reviews/) [SuperOps](https://www.capterra.com/p/235300/SuperOpsai/)[4.6 (65)](https://www.capterra.com/p/235300/SuperOpsai/#reviews) [## Atera](https://www.capterra.com/p/144309/Atera/)[4.5 (448)](https://www.capterra.com/p/144309/Atera/reviews/) Starting Price $129.00/month Value-for-Money 4.6 Functionality 4.3 Ease of Use 4.6 Customer Service 4.5 Reviews Sentiment Based on [448 reviews](#user-reviews) Positive 419 Neutral 17 Negative 12 [## SuperOps](https://www.capterra.com/p/235300/SuperOpsai/)[4.6 (65)](https://www.capterra.com/p/235300/SuperOpsai/#reviews) Starting Price $79.00/month Value-for-Money 4.4 Functionality 4.4 Ease of Use 4.6 Customer Service 4.8 Reviews Sentiment CW Based on [65 reviews](#user-reviews) Positive 62 Neutral 2 Negative 1 ## Send this comparison chart to my inbox ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. What’s your intended use case? ## Summary * * * Features in Managed Service Providers (MSP) Software Best performer 36 / 44 Only Atera - Active Directory Integration - Activity Tracking - AI Copilot 26 / 44 Only SuperOps - Contract/License Management - CRM - Task Management User satisfaction User satisfaction 4.5 User reviews[448](https://www.capterra.com/p/144309/Atera/reviews/) Ease of use 4.6 Functionality 4.3 Value for money 4.6 Customer support 4.5 User satisfaction 4.6 User reviews[65](https://www.capterra.com/p/235300/SuperOpsai/#reviews) Ease of use 4.6 Functionality 4.4 Value for money 4.4 Customer support 4.8 Price starts from Price starts from $129Per User, Per Month - Free version - Free trial Price starts from $79Per User, Per Month - Free version - Free trial Best for Best for It caters to IT managers and directors, network and systems administrators, MSP owners, CIOs and CTOs across sectors such as healthcare, education, government, financial services, retail, and more. Best for Not provided by vendor ## User reviews Pros & cons JH James H. ESG Analyst > "Atera helped me pull together IT asset data, support tickets, and system activity in one place, which made it easier to prepare internal reports and..." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___7056412) AK Alison K. Project Manager > "In addition, the file transfer functionality within Atera is lacking in that I wish to send a file without initiating a full remote session and thus..." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___7078918) Ganapathi G H. CEO > "Patch management feature across OS platforms, Windows, Mac, Ubuntu, and third party application is very good and also it works on agent based so you..." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___7061847) BR Bradley R. IT Director > "Reporting and customization felt somewhat limited, and there were times where we had to work around the platform instead of it fitting into our..." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___7144155) AK Alison K. Project Manager > "The scripting generally functions properly and the lightweight nature of the agent makes it possible for me to install it on my client's older..." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___7078918) AK Alison K. Project Manager > "I submitted a ticket regarding a script that would not run and when their response came back weeks later, I had either fixed it myself or given up." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___7078918) JK John K. Chief Technology Officer > "Atera connected to the client's studio workstation and let me edit big after effects files on a small laptop which was amazing." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___7075277) WT Wasek T. IT Support Supervisor > "Patch management for third party apps were not available unless installed via Atera. When generating reports the presentation was not the cleanest but..." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6868994) AK Alison K. Project Manager > "Atera gives me the opportunity to maintain low overhead costs; I did find the automation function worked as expected and didn't crash the entire..." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___7078918) JK John K. Chief Technology Officer > "The price is WAY too much money and it uses ALL my CPU, so everything else is slowed down." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___7075277) PS Prince S. Digital Marketing Head > "It has helped in solving several issues like system downtime, delayed customer support and IT operations by providing automated patch management and..." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6560356) MN Manoj N. Manager DevOps > "Also, the helpdesk does not let technicians shorten message threads when replying, which makes conversations too long. While the reporting options are..." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6553433) JD Jesse D. Co-Founder > "Elegant and pre-made clean UI and GUI adapted for seamless and harnessed patch management, RMM, ITSM, unified endpoint management (UEM) among other..." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6684505) TS Tom S. Director > "Can be a little slow to open - the interface itself can take upwards of 30 seconds to load, and it doesn’t render well on iPads." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6859294) JV Julio V. Head Of Information Technology > "Atera is a top IT service management solution that automates and optimizes operations, providing a comprehensive suite of tools from device monitoring..." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6554740) RN Rohan N. Products and Platforms Engineer. > "Also, sometimes the reporting shows wrong or gets updated late, like If I check the total remote into a machine happened, it shows incorrect info which..." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6336320) JO Joshua O. Infrastructure Engineer > "Atera is a powerful platform that serves as a one-stop solution for IT management services, addressing every need from remote access and device..." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6395987) DK David K. Information Technology Manager > "Atera has less customization choices since this can be disadvantages for organizations with extremely specific procures or reporting requirement." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6666141) PS Prince S. Digital Marketing Head > "The platform's remote access features allow technicians to connect instantly to client devices, thereby providing fast and effective support from..." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6560356) JN Josh N. Realtor > "Another problem that causes us conflict is that we cannot incorporate two technicians within the same support ticket." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6497933) JN Josh N. Realtor > "With the help of this IT tool we can have remote management where supervision can be obtained thanks to the operational automation that Atera provides." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6497933) SJ SUNATHA J. General Manager > "There are drawbacks such as delay in the performance of the remote access when connected to some networks." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6763567) DS Daniel S. IT support technician > "The ability to seamlessly swap from client device to device is revelatory, along with all the information Atera collates for us without even needing to..." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6330557) AF Aaron F. DevOps Manager > "The patch management in terms of Definition updates leaves somewhat to be desired especially as the schedule doesn't within the dashboard GUI allow to..." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___5019725) MK Mohsen K. IT Manager > "Involving real-time alert condition in Atera makes it possible for me to receive speedy notifications of problems in the IT structure." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6763490) SJ SUNATHA J. General Manager > "This can make it slightly slower at responding to commands which makes continuity difficult especially in emergencies." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6763567) MN Manoj N. Manager DevOps > "I love that I can create custom scripts when I need something special, and it connects well with other services for extra security and backups." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6553433) HK Huseyin K. Senior IT Engineer > "There is a problem in which the mobile application may not be synchronized with the desktop version." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6763486) PW Palash W. Operations Consultant > "Atera's dashboard is intuitive and provides insights into the systems we manage, making remote access and troubleshooting tasks easy for us." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6529034) FP Fernando P. Administrative > "Sometimes the user interface can be a bit slow, especially when dealing with a large number of devices." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6465207) PG Patrick G. Network Administrator > "I also enjoy the webinars they throw to show end users roadmaps for new implementations and also current pieces many users do not realize they have..." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6333727) MH Martin H. Purchasing Analyst > "I have experienced some discrepancies with its diagnostic results from time to time and they have to be manually checked." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6756214) JH James H. ESG Analyst > "The automation features save time, and the pricing is predictable as the team grows." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___7056412) MM Mousumi M. Marketing Associate > "Mobile app is buggy sometimes, crashes when switching between tickets." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6686286) VC Vineet C. IT Manager > "In short, Atera provides the tools needed for efficient IT management, cost reduction, and improved system reliability to our organization." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6533833) KR Kyle R. IT Project Manager > "It doesnt always patch correctly and can cause some issues here and there. But not to often." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6829776) Ganapathi G H. CEO > "I can say its a great product and serves the purpose if you are looking for patch management, as well as asset discovery" [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___7061847) VR Verified Reviewer IT Director > "The only two things I dislike about Atera is that it is hard to find daytime (to me) appointments with demo and onboarding agents, and it doesn't pull..." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6207932) Sydney B. Information Technology Engineer > "Atera uses AI technology to automate and streamline IT operations thus saving time and eliminating manual work and repetitive tasks." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6495670) SW Saurabh W. Senior Systems Engineer > "Although Atera has some great offerings and benefits but its UI is not that optimized." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6691132) WT Wasek T. IT Support Supervisor > "Brilliant asset monitoring which includes statistics, alerts and remote control capabilities." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6868994) NS Niraj S. Strategic Alliance Lead > "Occasional performance issues may occur during peak usage times." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6695385) DO David O. Co-Founder > "Real-time security scans, helpdesk and ticketing management are the key benefits which I relish with Atera." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6541938) DC David C. Systems Manager > "Had some issues rolling out the updated version on clients." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6361375) TS Tom S. Director > "Integrates with Splashtop, and offers strong remote tools (including remote Powershell)." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6859294) EK Erick K. Medical Laboratory Technologist > "Atera is way too comprehensive which make learning curve steeper." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6435479) AF Adrian F. CTO > "The remote monitoring and management tools are top-notch, and the integrated helpdesk streamlines my customer support." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6475499) TB Tonia B. Director of IT > "The inventory controls can be a bit tricky. " [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6795591) PW Palash W. Operations Consultant > "It integrates well with ticketing and remote access, allowing our IT team to handle support issues quickly." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6529034) CS Cassandra S. IT System and Support Specialist > "That every time my computer is shut down I have to go thru MFA." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6330106) RB Ritu B. Computer Facilitator > "The use of detailed reports has enhanced the internal evaluations and customer relations by providing clear satisfaction data.​" [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6756228) DK Dimitri K. Cultural Mediator > "The reporting lacks granular filters." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6756262) AN Alex N. Information Communication Technology Specialist > "I like the fact that Atera combines real-time monitoring, RMM, network discovery and IT ticketing tools." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6426403) DO David O. Co-Founder > "Apart from lack of offline access, I do not have any other aspect which I dislike about Atera." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6541938) SK Shehab K. Director, IT Security and Risk Management > "Atera has thus become a comprehensive solution that brings efficiency to all our IT operations and amplifies our security stance in a great way." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6491598) SG Santosh G. Remote PERM Paralegal > "When it comes to patch management system I have had some difficulties." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6756211) Sydney B. Information Technology Engineer > "Again, Atera provides ticketing and helpdesk feature thus making it fast to respond and resolve issues." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6495670) VR Verified Reviewer Senior Software Development > "I think that its internal antivirus is not the most beneficial and best enough to meet the requirements of what my team needs." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6247873) IS Ilham S. IT Programmer > "It is advantageous that we can perform remote access, monitoring and ticketing all in one platform." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6756255) Lucas B. Director > "The interface could use some work and the documentation feature is lacking." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6025611) HK Huseyin K. Senior IT Engineer > "Implementing auto-update and auto-checks the team is free to work on more significant business matters improving productivity in general.​" [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6763486) DB David B. Computer Helpdesk Technician > "The website can sometimes be slow to respond and require multiple refreshes." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___5023388) IP Issac P. Senior Engineer > "Atera is a reliable RMM that offfer reliable remote connections and supports integration with anydesk." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6563723) AF Aaron F. DevOps Manager > "Support were less than helpful which didn't hold up any hope they would even bother logging this as a feature request." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___5019725) MM Mousumi M. Marketing Associate > "Pricing model is very refreshing, per technician instead of per device (saves a ton of money).Remote access is smooth, barely any lag even on slower..." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6686286) Sydney B. Information Technology Engineer > "I have encountered anything that is worth mentioning as dislike with Atera." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6495670) UO Uchenna O. Human Resources Manager > "Availability of remote monitoring management, helpdesk and PSA in one place is what I like most about Atera." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6484249) DH David H. CEO > "multi monitor switching only option, limited support , chrome incompatibility?, lack of vpn option (with webroot)" [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___4348665) SG Santosh G. Remote PERM Paralegal > "I have had great success in how I manage different client systems by using Atera real-time monitoring and alerts." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6756211) JM Josh M. Networks and Systems Specialist > "The only thing that has been frustrating is the lack of multimonitor support in Splashtop (the main remote connection software). " [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___4352237) RM Raymond M. IT Helpdesk Management > "Its automations for patch management have reduce our time for Maintenace and most interesting is the scheduling of" [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6428879) John N. Systems Administrator > "Patch management is a little clunky and the Atera agent does not always restart on its own when the PC is restarted." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___3734882) VR Verified Reviewer Senior IT Analyst > "Easy to see which machines are online and manage resources on servers/computers, remotely accessing machines is also made super easy with splashtop." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6742705) AC Abhinav C. Program Manager > "The patch management is a little bit complicated in terms of understanding ,deployment & management." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___4265750) SK Shehab K. Director, IT Security and Risk Management > "The extensive feature set and ability to seamlessly integrate with the rest of our toolset significantly surpassed our expectations." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6491598) Paul G. Technical Manager > "The helpdesk does not allow the technician to truncate the message trail when replying, so it often happens that the messages being sent between..." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___3503781) Roshan M. Manager > "This software provides proactive IT infrastructure monitoring to avoid problems and boost efficiency." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6426323) GS Graham S. Owner, Computer Technician > "The less than helpful response from Atera also suggested that if I prepaid for the full year, it would be less of an increase overall. " [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___4369143) AR Abbie R. Customer Service > "I appreciate Atera for its ease of use and comprehensive feature set, being an all-in-one solution that combines RMM, PSA, and remote access into a..." [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___6421580) Diego M. IT Manager > "Too bad the Network Discovery tool is not integrated with the basic license" [See full review](https://www.capterra.com/p/144309/Atera/#Capterra___4352304) [View Reviews](https://www.capterra.com/p/144309/Atera/reviews/) CW Chase W. IT Administrator > "The account manager really cared about our success moving to this new platform for our RMM and ticketing needs, and we had countless onboarding sessions..." [See full review](https://www.capterra.com/p/235300/SuperOpsai/#Capterra___6844562) SJ Said J. VP of Support > "One key feature that's currently missing is the ability to summarize hours spent per client or project directly on the invoice, which is important for clear..." [See full review](https://www.capterra.com/p/235300/SuperOpsai/#Capterra___6844558) CW Chase W. IT Administrator > "It can do a lot more than they even advertise, especially with all of their automations and API. But it is also great right out of the box with default..." [See full review](https://www.capterra.com/p/235300/SuperOpsai/#Capterra___6844562) VR Verified Reviewer Technical Manager > "Sometimes the interface is slow and takes time to load, when you have a couple of tabs open in the application it slows down and sometimes if you leave the..." [See full review](https://www.capterra.com/p/235300/SuperOpsai/#Capterra___6845882) JS Joseph S. System Administrator > "No over-saturation of 'our service can do this, that, everything' and more focus on the tools and ticketing system that are the primary tools needed to..." [See full review](https://www.capterra.com/p/235300/SuperOpsai/#Capterra___6844333) MP Myles P. Applications and Technical Support Engineer > "I think the mobile app could be improved as I notice it's too different to the computer version which makes navigating it and finding individual tickets..." [See full review](https://www.capterra.com/p/235300/SuperOpsai/#Capterra___6844193) SB Steve B. Founder - CEO > "We have been using SuperOps for close to a year now, from an operations standpoint the best feature is the QuickBooks Integration, our monthly billing went..." [See full review](https://www.capterra.com/p/235300/SuperOpsai/#Capterra___6802616) CL Cristo L. Owner > "It is not mobile friendly especially for the client who might be on the road and always on their mobile device, making a payment to a sent invoice is almost..." [See full review](https://www.capterra.com/p/235300/SuperOpsai/#Capterra___6845038) JH Jamie H. Director > "SuperOps.ai has one of the cleanest and easiest-to-navigate UIs I’ve seen in an RMM/PSA platform, Pages load quickly, and actions are processed smoothly..." [See full review](https://www.capterra.com/p/235300/SuperOpsai/#Capterra___6801969) MP Myles P. Applications and Technical Support Engineer > "I have issues with the slowness of it unfortunately, either it's me used to fast and snappy interfaces or the UI has issues with user interaction feedback" [See full review](https://www.capterra.com/p/235300/SuperOpsai/#Capterra___6844193) AP Andrea P. Technician > "We asked for information regarding Italian invoicing via xml and they told us that they would implement it in the next few months so this is super..." [See full review](https://www.capterra.com/p/235300/SuperOpsai/#Capterra___6844201) MV Mauricio V. Business Manager > "Constant downtime, unreliable service, and when you actually need help, they ignore your requests or give you generic, unhelpful responses." [See full review](https://www.capterra.com/p/235300/SuperOpsai/#Capterra___6743169) VC Vishva C. IT Support > "The assets management is essential for our business as it neatly shown who is using it and we can run commands while not being in their computer" [See full review](https://www.capterra.com/p/235300/SuperOpsai/#Capterra___6801979) DG David G. Owner > "I also don't like that I can't have a license for my Business Administrator that is just PSA." [See full review](https://www.capterra.com/p/235300/SuperOpsai/#Capterra___6844362) JH Jacob H. IT Technician > "Many mundane tasks are streamlined by the platform's well-considered and effective design, greatly simplifying life. " [See full review](https://www.capterra.com/p/235300/SuperOpsai/#Capterra___6825547) NB Nathan B. VP - Business Development Director > "It also lacks scalability in the automation (triggers) and scripting." [See full review](https://www.capterra.com/p/235300/SuperOpsai/#Capterra___6802496) SB Shallon B. CEO > "It has served us well, and as we grow into using more and more of the features included, we find that as fast as we realize there is something missing or..." [See full review](https://www.capterra.com/p/235300/SuperOpsai/#Capterra___6844374) JJ John J. Business Owner > "It doesn't format emails properly on iOS, and never really seems to progress or improve." [See full review](https://www.capterra.com/p/235300/SuperOpsai/#Capterra___6804151) WT Wasek T. IT Support Supervisor > "The integration with RMM and PSA tools makes workflows more streamlined." [See full review](https://www.capterra.com/p/235300/SuperOpsai/#Capterra___6844229) NB Nathan B. VP - Business Development Director > "It is cruelly missing the kind of flexibility for us to scale better using superops." [See full review](https://www.capterra.com/p/235300/SuperOpsai/#Capterra___6802496) WO Wesley O. MSP Business Owner > "Love the tabbed interface, the live support, the onboarding, the pricing, the video help on each page" [See full review](https://www.capterra.com/p/235300/SuperOpsai/#Capterra___6803110) MV Mauricio V. Business Manager > "The lack of professionalism and responsibility is shocking. If you value your business, your data, and your sanity, do not waste your time or money on this..." [See full review](https://www.capterra.com/p/235300/SuperOpsai/#Capterra___6743169) JH Jamie H. Director > "It delivers a clean, modern interface with most of the core features we need to manage clients efficiently." [See full review](https://www.capterra.com/p/235300/SuperOpsai/#Capterra___6801969) NB Nathan B. VP - Business Development Director > "At the moment, there isn't and we can't mix and match packages." [See full review](https://www.capterra.com/p/235300/SuperOpsai/#Capterra___6802496) Justin G. Director of IT > "I know that SuperOps targets MSPs hard, but they are doing a wonderful job of keeping necessary parity IT teams on features and support." [See full review](https://www.capterra.com/p/235300/SuperOpsai/#Capterra___6802061) AP Andrew P. IT Operations Manager > "Some features are not fully implemented or lack certain deeper elements." [See full review](https://www.capterra.com/p/235300/SuperOpsai/#Capterra___6801987) JH Jamie H. Director > "The platform is easy to learn and use, which has helped us onboard our team quickly. While there are still areas that need refinement—like deeper reporting,..." [See full review](https://www.capterra.com/p/235300/SuperOpsai/#Capterra___6801969) MI Matt I. VP of IT > "Custom fields drives me nuts." [See full review](https://www.capterra.com/p/235300/SuperOpsai/#Capterra___6844407) JH Jacob H. IT Technician > "All things considered, SuperOps increases output and supports an orderly, efficient workflow." [See full review](https://www.capterra.com/p/235300/SuperOpsai/#Capterra___6825547) VC Vishva C. IT Support > "The web based app is sometimes slow and have to refresh a lot." [See full review](https://www.capterra.com/p/235300/SuperOpsai/#Capterra___6801979) JM Jo M. Client Coordinator > "The software supports our business needs, once our business grows we are confident that SuperOps will continue to support our business needs." [See full review](https://www.capterra.com/p/235300/SuperOpsai/#Capterra___6801980) JG James G. IT Technician > "I rather not have the AI button keep popping up." [See full review](https://www.capterra.com/p/235300/SuperOpsai/#Capterra___6802001) ED Edun D. Service Engineer > "The support and constant new features of SuperOps help me find new ways to better my own ways and methods of working." [See full review](https://www.capterra.com/p/235300/SuperOpsai/#Capterra___6802050) MV Mauricio V. Business Manager > "They are irresponsible, their support is useless, and their service is a joke." [See full review](https://www.capterra.com/p/235300/SuperOpsai/#Capterra___6743169) Nacho D. CEO > "Balance between simplicity and depth—you get robust functionality without the usual complexity." [See full review](https://www.capterra.com/p/235300/SuperOpsai/#Capterra___6844915) AP Andrea P. Technician > "Perhaps the only con is that I don't find it very intuitive to use." [See full review](https://www.capterra.com/p/235300/SuperOpsai/#Capterra___6844201) JB Jon B. Operations > "The support has been responsive, and the product itself is basically ready to use/build on from day 1, at least for us it has been a game changer." [See full review](https://www.capterra.com/p/235300/SuperOpsai/#Capterra___6844305) NB Nathan B. VP - Business Development Director > "Its such a pain to manage at scale !" [See full review](https://www.capterra.com/p/235300/SuperOpsai/#Capterra___6802496) [View Reviews](https://www.capterra.com/p/235300/SuperOpsai/#reviews) ## User interface 4.54 (448) 4.60 (65) ### Features Atera Top features 36/44 - Active Directory Integration - Activity Tracking - AI Copilot - Alerts/Notifications - Anti Virus - API - Audit Trail - Backup and Recovery - Billing & Invoicing - Build Automation - Compliance Management - Configuration Management - Contract/License Management - CRM - Customizable Reports - Dashboard - Endpoint Protection - Event Logs - Generative AI - Help Desk Management - Inventory Management - Issue Management - IT Asset Tracking - Maintenance Scheduling - Mobile Device Management - Network Monitoring - Patch Management - Performance Metrics - Policy Management - Real-Time Analytics - Real-Time Reporting - Real-Time Updates - Remote Access/Control - Remote Monitoring & Management - Scheduling - Security Tools - Self Service Portal - Server Monitoring - Service Level Agreement (SLA) Management - Support Ticket Management - Task Management - Third-Party Integrations - Vendor Management - Workflow Management [See all features](https://www.capterra.com/p/144309/Atera/#features) SuperOps 26/44 - Active Directory Integration - Activity Tracking - AI Copilot - Alerts/Notifications - Anti Virus - API - Audit Trail - Backup and Recovery - Billing & Invoicing - Build Automation - Compliance Management - Configuration Management - Contract/License Management - CRM - Customizable Reports - Dashboard - Endpoint Protection - Event Logs - Generative AI - Help Desk Management - Inventory Management - Issue Management - IT Asset Tracking - Maintenance Scheduling - Mobile Device Management - Network Monitoring - Patch Management - Performance Metrics - Policy Management - Real-Time Analytics - Real-Time Reporting - Real-Time Updates - Remote Access/Control - Remote Monitoring & Management - Scheduling - Security Tools - Self Service Portal - Server Monitoring - Service Level Agreement (SLA) Management - Support Ticket Management - Task Management - Third-Party Integrations - Vendor Management - Workflow Management [See all features](https://www.capterra.com/p/235300/SuperOpsai/#features) ### Recognition Atera Best Value ITSMSoftware (2022)  No recognitions have been awarded to SuperOps ### Deployment & support Atera Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos SuperOps Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details Atera - By Atera - Located in Israel - Founded in 2011 SuperOps - By SuperOps - Located in United States - Founded in ## 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