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Designed for midsize to large businesses, a social media analytics solution that helps analyze campaign performances, monitor brand mentions, conduct sentiment analysis, and more.
Digital Marketers
The amount of data they access is impressive, but more impressive is the level of service they provide to their clients.
The social listening can be iffy due to API restrictions. Sometimes posts are missed or delayed.
This tool is easy to use and has great UX. The offerings that it does have are nice.
This really is my only complaint about the platform, although this wasn't even an available feature when we first started using the platform.
There is a real community feel where users of Netbase share use cases and help each other. Customer service is amazing even from the other side of the world.
Netbase can be a little 'sticky' when messing when applying too many filters and doesn't notify you when the query could be missing something or opposing each other.
Additionally, when you need them, they're there. From the top of the organization down, this is a great group of people.
The only downside is the cost of the different products and that they don't all come under one fee - If I were a small business I don't think I would be able to afford Netbase.
Quid
Top FeaturesRival IQ
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