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Designed for midsize to large businesses, a social media analytics solution that helps analyze campaign performances, monitor brand mentions, conduct sentiment analysis, and more.
We empower multi-location marketers to reach and engage their local customers across 100s or 1000s of local search, social, and review pages. Ideal for brands with more than 50 locations.
The amount of data they access is impressive, but more impressive is the level of service they provide to their clients.
The social listening can be iffy due to API restrictions. Sometimes posts are missed or delayed.
This tool is easy to use and has great UX. The offerings that it does have are nice.
This really is my only complaint about the platform, although this wasn't even an available feature when we first started using the platform.
There is a real community feel where users of Netbase share use cases and help each other. Customer service is amazing even from the other side of the world.
Netbase can be a little 'sticky' when messing when applying too many filters and doesn't notify you when the query could be missing something or opposing each other.
Additionally, when you need them, they're there. From the top of the organization down, this is a great group of people.
The only downside is the cost of the different products and that they don't all come under one fee - If I were a small business I don't think I would be able to afford Netbase.
Good - enjoy having a platform useful for my role, having my work consolidated and being able to better manage other sites and managers.
I sometimes find it frustrating but that could be more of a problem with my co-op's material that is available to me.
The feature I like most about SOCI is how easy and user friendly it is. I have had different co workers from different generations who found it to be useful and easy to navigate.
And you have no published prices which makes you wonder if you are going to get gassed by some slick-talking used car sales salesman, no offense s to used car salesmen, I used to be one.
They always keep their ideas fresh and productive. I love how user friendly the dashboard is, and everything is always perfectly accurate.
Never heard from him again. Very unprofessional on both fronts.
Seriously one of the best tools out there if you have multiple locations trying to post on social media and you want to keep everything on brand. We're very happy with SOCi.
The restrictions of some of the platforms make it frustrating to use.
Quid
SOCi
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