# Nutshell vs Freshsales: Features and Cost Comparison 2026 | Capterra > Nutshell vs Freshsales: Which crm tool is right for you? Dive into our detailed comparison of their features, costs, and user experience to make your decision. Source: https://www.capterra.com/compare/144340-155563/Nutshell-vs-Freshsales --- # Nutshell vs Freshsales Features and Cost Comparison Last updated April 6th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: NutshellFreshsales2/4 selected [Nutshell](https://www.capterra.com/p/144340/Nutshell/)[4.4 (620)](https://www.capterra.com/p/144340/Nutshell/reviews/) [Freshsales](https://www.capterra.com/p/155563/Freshsales/)[4.5 (621)](https://www.capterra.com/p/155563/Freshsales/reviews/) [## Nutshell](https://www.capterra.com/p/144340/Nutshell/)[4.4 (620)](https://www.capterra.com/p/144340/Nutshell/reviews/) [## Freshsales](https://www.capterra.com/p/155563/Freshsales/)[4.5 (621)](https://www.capterra.com/p/155563/Freshsales/reviews/) Starting Price $13.00/month Starting Price $13.00/month Value-for-Money 4.4 Functionality 4.1 Ease of Use 4.4 Customer Service 4.4 Starting Price $11.00/month Starting Price $11.00/month Value-for-Money 4.4 Functionality 4.4 Ease of Use 4.4 Customer Service 4.4 Reviews Sentiment Based on [620 reviews](https://www.capterra.com/p/144340/Nutshell/reviews/) Positive 546 Neutral 60 Negative 14 Positive 546 Neutral 60 Negative 14 Reviews Sentiment Based on [621 reviews](https://www.capterra.com/p/155563/Freshsales/reviews/) Positive 566 Neutral 32 Negative 23 Positive 566 Neutral 32 Negative 23 Best for (according to reviews) - **Business size**: Small businesses account for 392 reviews, representing 71% of feedback, indicating strong adoption among this segment. - **Industry**: Marketing and advertising, construction, and computer software industries together contribute 20% of reviews, reflecting diverse but moderate industry usage. - **Use cases**: CRM (72%), lead management (38%), and email marketing (37%) are the main applications, highlighting a focus on customer and sales processes. Best for (according to reviews) - **Business size**: Small businesses account for 492 reviews (79%), suggesting strong market traction in this segment compared to midsize and enterprise organizations. - **Industry**: Information technology and services (17%), computer software (10%), and marketing and advertising (8%) collectively represent 35% of reviews, indicating broad adoption across tech-driven sectors. - **Use cases**: CRM (72%), sales tracking (39%), and lead management (38%) are key, highlighting Freshsales' focus on sales process optimization. ## Not a match? Find software alternatives tailored to your priorities. These software suggestions are similar to those you’re currently comparing. ### Bitrix24 4.2 (989) * * * Starting Price $69.00 Flat Rate,Per Month Free Trial Free Version * * * User rating 82% of reviewers rated it above 4 stars * * * ### Brevo 4.6 (3,439) * * * Starting Price $9.00 Usage Based,Per Month Free Trial Free Version * * * User rating 94% of reviewers rated it above 4 stars * * * ### Odoo 4.2 (1,304) * * * Starting Price $31.10 Per User,Per Month Free Trial Free Version * * * User rating 83% of reviewers rated it above 4 stars * * * Highest Rated ### Bigin by Zoho CRM 4.7 (730) * * * Starting Price $7.00 Per User,Per Year Free Trial Free Version * * * User rating 98% of reviewers rated it above 4 stars * * * ## Send this comparison chart to my inbox ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. ## Reviewer verdict Nutshell Nutshell users find it best for affordable and comprehensive CRM needs, appreciating its customizable contact and sales pipeline management, effective lead tracking, and integration with tools like Gmail and Mailchimp. Reviewers highlight its ease of use, automated reminders, and detailed sales reports, while noting that it offers strong value for money, especially for teams seeking extensive features without a high price tag. Freshsales Freshsales users consider it ideal for businesses seeking a user-friendly CRM with strong lead prioritization, automation, and customizable contact management. Reviewers value its competitive pricing, integration with platforms like Freshdesk, and comprehensive functionality—even in lower tiers—while mentioning its suitability for those who prioritize interaction tracking and scalable pricing options. ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Features comparison Choosing a crm solution like Nutshell or Freshsales involves more than just comparing prices. Evaluating the features and capabilities of each option is key to finding the right fit. Selecting a solution that integrates well with your needs can improve efficiency and prevent spending on features you don't require. Here's how these two options measure up in key areas. \[[1](#source-item-1)\] Key features rated by users Features selected based on 44,336 reviews from CRM users. about the Fit Score methodology. Fit Score methodology To calculate the Fit Score, our proprietary methodology factors in the following: - The importance level for each feature. By default, this is determined by user reviews. They can rate a feature Critical, High, Low, or Not Used. - Feedback from real users on how the product performs for each key feature, derived from verified user reviews and ratings. Please note: - To calculate the Fit Score, the number of reviews for those features and the actual rating carry the same weight. You might see that, in some cases, even though the ratings are the same, we still determine a winner because it had more reviews. - If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Nutshell 81%Fit High performer Feature ratings Contact Database 4.4 Contact Management 4.5 Lead Management 4.5 Sales Pipeline Management 4.5 Freshsales 77%Fit Feature ratings Contact Database 4.3 Contact Management 4.2 Lead Management 4.1 Sales Pipeline Management 4.2 Contact Database 4.4 (75) 4.3 (66) Nutshell users appreciate the ability to centralize and organize customer and prospect data, saying that it makes it easy to access important information. They value features like customizable tags, reminders for follow-ups, and the ability to merge duplicate entries. Users also highlight the ease of importing contacts and the ability to track communication history. Freshsales users, on the other hand, find the contact database user-friendly and customizable, with robust filtering options. They appreciate the ability to store comprehensive contact details and track email interactions. However, some users mention issues with exporting contacts. Overall, Nutshell users value its comprehensive organization and customization, while Freshsales users appreciate its user-friendly interface and detailed tracking capabilities. Contact Management 4.5 (140) 4.2 (93) Nutshell users find contact management effective for keeping track of leads and ensuring no contacts fall through the cracks. They appreciate the ability to see all contacts in one place, track communication history, and use robust search options. Some users mention that the feature can be a bit clunky. Freshsales users, meanwhile, highlight the ease of managing contacts and customizing fields. They value the ability to track interactions, manage duplicates, and use bulk email features. However, some users note the lack of a Kanban view and integration with WhatsApp. In summary, Nutshell users value its comprehensive tracking and search capabilities, while Freshsales users appreciate its customization and interaction tracking features. Lead Management 4.5 (146) 4.1 (69) Nutshell users find lead management crucial for tracking projects and quotes, ensuring follow-ups, and maintaining communication records. They appreciate the step-by-step tracking and the ability to categorize leads. Some users feel the feature could be more intuitive. Freshsales users, on the other hand, value the ability to prioritize leads through scoring and automate follow-ups. They appreciate the comprehensive interaction tracking and the ability to manage leads with various options like adding activities and creating deals. Overall, Nutshell users value its detailed tracking and communication features, while Freshsales users appreciate its lead prioritization and automation capabilities. Sales Pipeline Management 4.5 (121) 4.2 (78) Nutshell users appreciate the ability to set up different types of pipelines with various stages and actions. They find the automation features helpful for streamlining sales processes and tracking leads. Some users mention that certain automated features can be limiting. Freshsales users, meanwhile, find the sales pipeline management feature structured and efficient, with automated follow-ups and reminders. They value the ability to track progress, set priorities, and customize deal stages. However, some users wish for more customization options. In general, Nutshell users value its customizable pipelines and automation, while Freshsales users appreciate its structured approach and tracking capabilities. ## Pricing comparison ### Starting prices Nutshell $13.00 Per User (Per Month) Free Trial Free Version [View pricing plans](https://www.capterra.com/p/144340/Nutshell/pricing/) Freshsales $11.00 Per User (Per Month) Free Trial Free Version [View pricing plans](https://www.capterra.com/p/155563/Freshsales/pricing/) ### Value-for-money analysis 4.4 (620) 4.4 (621) A comparison of how reviewers evaluate the value for money provided by both Nutshell and Freshsales indicates that Nutshell reviewers find it offers affordability and extensive features, while Freshsales reviewers appreciate its competitive pricing and comprehensive functionality. Reviewers find Nutshell to be a cost-effective solution, highlighting its affordability and extensive features. They appreciate the ability to set up automated email flows and the inclusion of unlimited CRM contacts in all subscriptions. Users also value its ease of use and multifunctionality at a lower price point compared to competitors. However, some users mention that certain advanced features are only available in more expensive plans, which can be a drawback for smaller teams. As for Freshsales, reviewers appreciate its competitive pricing and comprehensive functionality. They find the software cost-effective, with various pricing plans that cater to different business sizes, including a free trial. Users also highlight the integration with other tools and the impressive functionality of even the free version. However, some users note that the subscription-based pricing can become expensive with multiple users, and certain features are only available in higher-priced tiers. ## Integrations Popular Integrations Compare available integrations between Nutshell and Freshsales. ### QuickBooks Online Nutshell Freshsales ### Trello Nutshell Freshsales ### Mailchimp Nutshell Freshsales ### PandaDoc Nutshell Freshsales ### Asana Nutshell Freshsales ### Meta for Business Nutshell Freshsales ### Slack Nutshell Freshsales ### Gmail Nutshell Freshsales Total Integrations 100 Gmail Reviewers mention that Nutshell integrates seamlessly with Gmail, which they note helps track client interactions, sync calendars, and automate follow-ups efficiently. Mailchimp Users report that Nutshell integrates well with Mailchimp, citing that it simplifies email marketing activities and allows for easy data synchronization between the two platforms. Nutshell Integrations (100) - [123FormBuilder](https://www.capterra.com/p/122770/123ContactForm/) - [3CX](https://www.capterra.com/p/158704/3CX/) - [AccuCare](https://www.capterra.com/p/119007/AccuCare/) - [ActiveCampaign](https://www.capterra.com/p/79367/ActiveCampaign/) - [Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/) - [AdRoll](https://www.capterra.com/p/179140/AdRoll/) - [Airtable](https://www.capterra.com/p/146652/Airtable/) - [Apollo.io](https://www.capterra.com/p/158696/Apollo/) - [Asana](https://www.capterra.com/p/184581/Asana-PM/) - [AWeber](https://www.capterra.com/p/95949/AWeber-Email-Marketing/) - [Basecamp](https://www.capterra.com/p/56808/Basecamp/) - [BigCommerce](https://www.capterra.com/p/131883/Bigcommerce/) - [Box](https://www.capterra.com/p/148766/Box/) - [Breeze](https://www.capterra.com/p/156024/Clearbit/) - [Calendly](https://www.capterra.com/p/148036/Calendly/) - [CallHippo](https://www.capterra.com/p/159578/CallHippo/) - [CallRail](https://www.capterra.com/p/141829/CallRail/) - [Campaign Monitor by Marigold](https://www.capterra.com/p/76928/Campaign-Monitor/) - [Chargebee](https://www.capterra.com/p/131433/Chargebee/) - [Checkfront](https://www.capterra.com/p/99249/Checkfront/) - [Constant Contact](https://www.capterra.com/p/31898/Constant-Contact/) - [Demio](https://www.capterra.com/p/165411/Demio/) - [Deskpro](https://www.capterra.com/p/127288/DeskPRO/) - [Dialpad](https://www.capterra.com/p/190976/Dialpad-Sell/) - [Docusign](https://www.capterra.com/p/121506/Docusign/) - [Dropbox DocSend](https://www.capterra.com/p/136311/DocSend/) - [Dropbox Sign](https://www.capterra.com/p/144797/HelloSign/) - [Eventbrite](https://www.capterra.com/p/114949/Eventbrite/) - [eWebinar](https://www.capterra.com/p/213778/eWebinar/) - [Formstack Documents](https://www.capterra.com/p/206506/Formstack-Documents/) - [Freshcaller](https://www.capterra.com/p/165078/Freshcaller/) - [FreshMail](https://www.capterra.com/p/139511/FreshMail/) - [GitLab](https://www.capterra.com/p/159806/GitLab/) - [Givebutter](https://www.capterra.com/p/172048/Givebutter/) - [Gmail](https://www.capterra.com/p/202338/Gmail/) - [Google Contacts](https://www.capterra.com/p/203196/Google-Contacts/) - [Google Drive](https://www.capterra.com/p/161425/Drive/) - [Google Sheets](https://www.capterra.com/p/169718/Google-Sheets/) - [Gravity Forms](https://www.capterra.com/p/206381/Gravity-Forms/) - [Housecall Pro](https://www.capterra.com/p/140363/HouseCall-Pro/) - [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) - [Intercom](https://www.capterra.com/p/134347/Intercom/) - [Jira](https://www.capterra.com/p/19319/JIRA/) - [Jotform](https://www.capterra.com/p/158456/JotForm-4-0/) - [JustCall](https://www.capterra.com/p/157853/JustCall/) - [Kit](https://www.capterra.com/p/175000/ConvertKit/) - [Kixie PowerCall](https://www.capterra.com/p/135636/Kixie-PowerCall/) - [Klaviyo](https://www.capterra.com/p/156699/Klaviyo/) - [KrispCall](https://www.capterra.com/p/266038/KrispCall/) - [Leadpages](https://www.capterra.com/p/203635/Leadpages/) - [LiveChat](https://www.capterra.com/p/62194/LiveChat/) - [Mad Mimi](https://www.capterra.com/p/140718/Mad-Mimi/) - [MailCamp](https://www.capterra.com/p/197365/MailCamp/) - [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) - [mailparser.io](https://www.capterra.com/p/153243/mailparser-io/) - [MailUp](https://www.capterra.com/p/127970/MailUp/) - [ManyChat](https://www.capterra.com/p/206636/ManyChat/) - [Meta for Business](https://www.capterra.com/p/213257/Facebook/) - [Microsoft 365](https://www.capterra.com/p/227157/Microsoft-365/) - [Microsoft Exchange](https://www.capterra.com/p/248250/Microsoft-Exchange/) - [Microsoft Outlook](https://www.capterra.com/p/227138/Microsoft-Outlook/) - [Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/) - [MightyCall](https://www.capterra.com/p/135394/MightyCall/) - [MightyForms](https://www.capterra.com/p/204119/MightyForms/) - [Mixpanel](https://www.capterra.com/p/158740/Mixpanel/) - [MODX](https://www.capterra.com/p/161662/MODX/) - [Ninja Forms](https://www.capterra.com/p/204315/Ninja-Forms/) - [Notion](https://www.capterra.com/p/186596/Notion/) - [Office 365 Document Management](https://www.capterra.com/p/159852/Oxygen-Document-Management/) - [Olark](https://www.capterra.com/p/125957/Olark/) - [OnceHub](https://www.capterra.com/p/122968/ScheduleOnce/) - [PandaDoc](https://www.capterra.com/p/131735/PandaDoc/) - [PlanSo Leads](https://www.capterra.com/p/147804/PlanSo-Leads/) - [Podio](https://www.capterra.com/p/128631/Podio/) - [Procore](https://www.capterra.com/p/56250/Procore/) - [Pure Chat](https://www.capterra.com/p/141708/Pure-Chat/) - [QuickBooks Desktop](https://www.capterra.com/p/212058/QuickBooks-Desktop-Pro/) - [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) - [Quo](https://www.capterra.com/p/199031/OpenPhone/) - [Reply](https://www.capterra.com/p/143629/Reply/) - [RingCentral Engage Voice](https://www.capterra.com/p/242187/RingCentral-Engage-Voice/) - [RingCX](https://www.capterra.com/p/242186/RingCentral-Contact-Center/) - [ServiceM8](https://www.capterra.com/p/110711/ServiceM8/) - [Slack](https://www.capterra.com/p/135003/Slack/) - [Smartsheet](https://www.capterra.com/p/79104/Smartsheet/) - [Teamwork.com](https://www.capterra.com/p/120390/Teamwork-Projects/) - [Todoist](https://www.capterra.com/p/149339/Todoist-for-Business/) - [Trello](https://www.capterra.com/p/211559/Trello/) - [Twitter/X](https://www.capterra.com/p/214056/Twitter/) - [Typeform](https://www.capterra.com/p/137289/Typeform/) - [Unbounce](https://www.capterra.com/p/145639/Unbounce/) - [UserVoice](https://www.capterra.com/p/135908/UserVoice/) - [WordPress](https://www.capterra.com/p/131687/WordPress/) - [WordPress Portal](https://www.capterra.com/p/213122/WordPress-Portal/) - [Wufoo](https://www.capterra.com/p/224990/Wufoo/) - [Yesware](https://www.capterra.com/p/136698/Yesware/) - [Zapier](https://www.capterra.com/p/130182/Zapier/) - [Zendesk AI](https://www.capterra.com/p/10015368/Zendesk-AI/) - [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) - [Zoom Phone](https://www.capterra.com/p/208535/Zoom-Phone/) Total Integrations 20 Freshdesk Users report that integrating Freshsales with Freshdesk allows seamless ticket management and customer support, which they note enhances post-sales communication and provides a comprehensive view of client interactions. Freshsales Integrations (20) - [Asana](https://www.capterra.com/p/184581/Asana-PM/) - [Calendly](https://www.capterra.com/p/148036/Calendly/) - [Docusign](https://www.capterra.com/p/121506/Docusign/) - [Freshchat](https://www.capterra.com/p/158117/Freshchat/) - [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/) - [Gmail](https://www.capterra.com/p/202338/Gmail/) - [Google Calendar](https://www.capterra.com/p/213340/Google-Calendar/) - [Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/) - [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) - [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) - [Meta for Business](https://www.capterra.com/p/213257/Facebook/) - [Microsoft 365](https://www.capterra.com/p/227157/Microsoft-365/) - [PandaDoc](https://www.capterra.com/p/131735/PandaDoc/) - [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) - [QuickBooks Online Advanced](https://www.capterra.com/p/189398/QuickBooks-Online/) - [Segment](https://www.capterra.com/p/150621/Segment/) - [Slack](https://www.capterra.com/p/135003/Slack/) - [Trello](https://www.capterra.com/p/211559/Trello/) - [Xero](https://www.capterra.com/p/120109/Xero/) - [Zapier](https://www.capterra.com/p/130182/Zapier/) For each product, we show you the most common integrations according to our user reviews and analyze themes in what reviewers say to highlight what you need to know. ## How does the user experience compare on Nutshell vs Freshsales? ### Overall rating 4.4 (620) 4.5 (621) ### User interface Nutshell Freshsales ### Customer service and support Nutshell Email/Help Desk FAQs/Forum Knowledge Base Phone Support 24/7 (Live rep) Chat Freshsales Email/Help Desk FAQs/Forum Knowledge Base Phone Support 24/7 (Live rep) Chat ## What users say about the pros and cons of Nutshell vs Freshsales These crm software solutions have been evaluated by verified reviewers on Capterra. Check out what real users say about Nutshell and Freshsales to find out which one would work best for your needs. Users appreciate Nutshell for its effective lead tracking, noting the ease of use and customization options. They also value its CRM features, highlighting the balance between user-friendliness and functionality. Additionally, reviewers praise Nutshell's sales management capabilities, citing automated reminders and detailed sales reports. At the same time, Freshsales users commend its lead tracking, particularly the intuitive lead scoring and automation features. They also find its CRM software comprehensive and cost-effective. Furthermore, reviewers appreciate Freshsales' integration capabilities, mentioning its compatibility with various tools and platforms. When it comes to cons, Nutshell users report issues with email management, such as limited features and synchronization problems. They also mention slow issue resolution and occasional bugs. As for Freshsales, users criticize its email management, noting difficulties with integration and essential features. Additionally, they express concerns about billing practices and support, mentioning unexpected charges and bugs. \[[2](#source-item-2)\] Pros Nutshell BC Brook C PartnerFinancial Services, 11 - 50 employeesUsed the software for: More than 2 years. “The mobile app allows for on-the-go solutions, email integrations are powerful for historical context, and it's highly intuitive to use versus legacy competitors.“ December 19, 2025 JT John T OwnerMarketing and Advertising, 2 - 10 employeesUsed the software for: 1-2 years. “The mobile app is excellent for logging notes and updates right after meetings, and the email and calendar integrations keep everything organized in one place.“ December 18, 2025 Freshsales ET Ellie T Learn Support CoordinatorE-Learning, 11 - 50 employeesUsed the software for: More than 2 years. “The analytics section allow you to create reports that can update themselves, making it easy to monitor and view necessary information, the reports also easily convert to an Excel Spreadsheet.“ June 17, 2024 SC SooHoon C Co-FounderComputer Software, 2 - 10 employeesUsed the software for: 6-12 months. “The intuitive lead scoring and automated follow-up system helped us prioritize high-potential leads, maintaining consistent communication with minimal manual effort.“ July 10, 2024 Cons Nutshell RB Roderick B Director OwnerMarketing and Advertising, Self-employedUsed the software for: 1-2 years. “The fact I cannot use the WhatsApp integration in the UK - at the moment the section which allows marketing via WhatsApp is not yet available in the UK.“ February 9, 2026 JB Jeff B CROHuman Resources, 11 - 50 employeesUsed the software for: 1-2 years. “Also, if your team is coming from a bigger CRM, there can be a short adjustment period where certain options you’re used to aren’t in the same place or aren’t as robust.“ December 17, 2025 Freshsales ET Ellie T Learn Support CoordinatorE-Learning, 11 - 50 employeesUsed the software for: More than 2 years. “The system only allows for a certain amount of field's per customer, meaning you have to make learning records for the courses, which are on a different page from their profile and are not as easy to view.“ June 17, 2024 S. A Operations ManagerHospitality, 2 - 10 employeesUsed the software for: 1-2 years. “It wasn't made crystal clear when we signed up and in hindsight it's a bit too much of a risk for us, we're in tourism so we work hard on weekends.“ February 26, 2026 * * * Sources 1. Our research team identified features from vendor websites based on their analysis of what users find valuable or expect from crm software. This list is not exhaustive. For additional features, refer to the vendor’s website. 2. Review excerpts are passages extracted from longer reviews written by verified reviewers. We obtain these excerpts by applying an algorithm that considers factors including, but not limited to, length, topic coverage, and thematic relevance. Excerpts are evaluated for positive or negative sentiment and receive a sentiment score. They represent user opinion and do not represent the views of, nor constitute, an endorsement by Capterra or its affiliates. Excerpts are not edited for clarity or grammar. * * * Need Help Deciding Between Nutshell and Freshsales? Talk to a Capterra advisor for free and get results within 15 minutes. 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