# Nutshell vs Dynamics 365: Features and Cost Comparison 2026 | Capterra > Nutshell vs Dynamics 365: Which crm tool is right for you? Dive into our detailed comparison of their features, costs, and user experience to make your decision. Source: https://www.capterra.com/compare/144340-157279/Nutshell-vs-Dynamics-365 --- # Nutshell vs Dynamics 365 Features and Cost Comparison Last updated April 6th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: NutshellDynamics 3652/4 selected [Nutshell](https://www.capterra.com/p/144340/Nutshell/)[4.4 (620)](https://www.capterra.com/p/144340/Nutshell/reviews/) [Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)[4.4 (5819)](https://www.capterra.com/p/157279/Dynamics-365/reviews/) [## Nutshell](https://www.capterra.com/p/144340/Nutshell/)[4.4 (620)](https://www.capterra.com/p/144340/Nutshell/reviews/) [## Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)[4.4 (5819)](https://www.capterra.com/p/157279/Dynamics-365/reviews/) Starting Price $13.00/month Starting Price $13.00/month Value-for-Money 4.4 Functionality 4.1 Ease of Use 4.4 Customer Service 4.4 Starting Price $50.00/month Starting Price $50.00/month Value-for-Money 4.1 Functionality 4.3 Ease of Use 4.1 Customer Service 4.2 Reviews Sentiment Based on [620 reviews](https://www.capterra.com/p/144340/Nutshell/reviews/) Positive 546 Neutral 60 Negative 14 Positive 546 Neutral 60 Negative 14 Reviews Sentiment Based on [5,819 reviews](https://www.capterra.com/p/157279/Dynamics-365/reviews/) Positive 5,135 Neutral 549 Negative 135 Positive 5,135 Neutral 549 Negative 135 Best for (according to reviews) - **Business size**: Small businesses account for 392 reviews, representing 71% of feedback, indicating strong adoption among this segment. - **Industry**: Marketing and advertising, construction, and computer software industries together contribute 20% of reviews, reflecting diverse but moderate industry usage. - **Use cases**: CRM (72%), lead management (38%), and email marketing (37%) are the main applications, highlighting a focus on customer and sales processes. Best for (according to reviews) - **Business size**: Small businesses account for 47% of reviews (2,750), suggesting strong market traction in this segment compared to enterprise (16%) and midsize (14%) organizations. - **Industry**: Computer software, IT services, and education management together represent 23% of reviews, indicating adoption across technology and educational sectors. - **Use cases**: CRM (34%), business management (33%), and dashboard (17%) functions are frequently cited, highlighting its role in customer and operational management. ## Not a match? Find software alternatives tailored to your priorities. These software suggestions are similar to those you’re currently comparing. Highest Rated ### Brevo 4.6 (3,439) * * * Starting Price $9.00 Usage Based,Per Month Free Trial Free Version * * * User rating 94% of reviewers rated it above 4 stars * * * ### NetSuite 4.2 (2,035) * * * Starting Price Contact vendor for pricing Free Trial Free Version * * * User rating 85% of reviewers rated it above 4 stars * * * ### Bitrix24 4.2 (989) * * * Starting Price $69.00 Flat Rate,Per Month Free Trial Free Version * * * User rating 82% of reviewers rated it above 4 stars * * * ### Wrike 4.4 (2,984) * * * Starting Price $10.00 Per User,Per Month Free Trial Free Version * * * User rating 89% of reviewers rated it above 4 stars * * * ## Send this comparison chart to my inbox ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. ## Reviewer verdict Nutshell Nutshell users find it best for small to midsize businesses seeking a cost-effective, user-friendly CRM with straightforward lead and sales pipeline management. Reviewers value its customizable pipelines, centralized contact database, and integrations with Gmail and Mailchimp, saying these features help them organize leads and automate follow-ups efficiently. They mention that Nutshell offers good value for money, especially for those prioritizing ease of use and essential CRM functions, though some note limitations in email management and occasional performance issues. Dynamics 365 Dynamics 365 reviewers consider it ideal for organizations needing a comprehensive, scalable CRM that integrates deeply with Microsoft tools like Outlook, Excel, and SharePoint. Users highlight its advanced analytics, automated lead management, and unified platform for sales, marketing, and operations, indicating it streamlines complex business processes and enhances productivity. While they appreciate its robust customization and reporting capabilities, they mention that the platform's higher cost and steeper learning curve may be challenging for smaller businesses or those new to CRM systems. ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Features comparison When comparing Nutshell and Dynamics 365 in the crm space, it's important to look beyond price and assess the specific features each one offers. This ensures that the choice you make aligns with your needs and prevents unnecessary costs. Here's a look at some key factors to consider and how these options compare. \[[1](#source-item-1)\] Key features rated by users Features selected based on 44,336 reviews from CRM users. about the Fit Score methodology. Fit Score methodology To calculate the Fit Score, our proprietary methodology factors in the following: - The importance level for each feature. By default, this is determined by user reviews. They can rate a feature Critical, High, Low, or Not Used. - Feedback from real users on how the product performs for each key feature, derived from verified user reviews and ratings. Please note: - To calculate the Fit Score, the number of reviews for those features and the actual rating carry the same weight. You might see that, in some cases, even though the ratings are the same, we still determine a winner because it had more reviews. - If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Nutshell 81%Fit High performer Feature ratings Contact Database 4.4 Contact Management 4.5 Lead Management 4.5 Sales Pipeline Management 4.5 Dynamics 365 82%Fit Feature ratings Contact Database 4.5 Contact Management 4.4 Lead Management 4.4 Sales Pipeline Management 4.4 Contact Database 4.4 (75) 4.5 (368) Nutshell users appreciate the centralized and organized contact database, which they say allows them to easily access and manage customer and prospect data. They find it useful for tracking communication history, interactions, and preferences, and they value features like duplicate entry alerts and easy import/export options. However, some users wish for additional reminders for birthdays and anniversaries. Dynamics 365 users, on the other hand, value the centralized repository for contact information, which they say integrates well with other Microsoft tools. They appreciate the customization options, robust data analysis capabilities, and the ability to segment contacts based on various criteria. Overall, Nutshell users value its simplicity and ease of use, while Dynamics 365 users appreciate its integration and advanced features. Contact Management 4.5 (140) 4.4 (603) Nutshell users find the contact management feature effective for keeping track of leads and customer interactions. They appreciate the ability to centralize contacts, track communication history, and use robust search options. Some users, however, find the feature a bit clunky. Dynamics 365 users, meanwhile, highlight the seamless integration with Microsoft tools, advanced analytics, and task automation. They value the ability to track customer interactions, preferences, and history, which they say helps in personalized communication and efficient targeting. In summary, Nutshell users value its straightforward contact management, while Dynamics 365 users appreciate its advanced analytics and integration capabilities. Lead Management 4.5 (146) 4.4 (401) Nutshell users find the lead management feature crucial for tracking projects and quotes, maintaining communication records, and ensuring no leads are overlooked. They appreciate the ease of use and customization options, though some users desire more intuitive features. Dynamics 365 users, on the other hand, value the efficient lead tracking, nurturing, and conversion capabilities. They highlight features like lead scoring, automated lead capture, and integration with other Microsoft applications. Overall, Nutshell users value its simplicity and effectiveness in lead tracking, while Dynamics 365 users appreciate its comprehensive and automated lead management features. Sales Pipeline Management 4.5 (121) 4.4 (408) Nutshell users appreciate the sales pipeline management feature for its ability to keep the team on track, facilitate communication, and provide easy setup of different pipelines. They value the automation features and customization options, though some find certain automated features limiting. Dynamics 365 users, meanwhile, highlight the visibility and control over the sales process, the ability to customize sales stages, and the integration with other modules. They appreciate the visual representation of the sales pipeline, sales forecasting capabilities, and detailed reporting. In general, Nutshell users value its straightforward and customizable pipeline management, while Dynamics 365 users appreciate its comprehensive and integrated approach. ## Pricing comparison ### Starting prices Nutshell $13.00 Per User (Per Month) Free Trial Free Version [View pricing plans](https://www.capterra.com/p/144340/Nutshell/pricing/) Dynamics 365 $50.00 Per User (Per Month) Free Trial Free Version [View pricing plans](https://www.capterra.com/p/157279/Dynamics-365/pricing/) ### Value-for-money analysis 4.4 (620) 4.1 (5819) An exploration of what reviewers say about both Nutshell's and Dynamics 365's value for money finds that Nutshell reviewers see it as a cost-effective solution with a good price-to-feature ratio, while Dynamics 365 reviewers comment on its comprehensive suite of business applications and the value it brings to various business processes. Reviewers find Nutshell to be an affordable CRM solution, especially for small and new businesses. They appreciate its extensive features, ease of use, and the ability to set up automated email flows at a lower price point compared to competitors. Users value the unlimited CRM contacts included in all subscriptions and mention that the product offers good value for the money. However, some users note that advanced features can be expensive and that the cost increases significantly with additional users. When it comes to Dynamics 365, reviewers highlight its comprehensive suite of integrated applications covering sales, marketing, finance, and operations. They appreciate the cloud-based solution for its flexibility, scalability, and the ability to streamline business processes. Users mention that the platform can lead to cost savings and improved efficiency. However, they also note that Dynamics 365 can be expensive, particularly for small businesses, and that the complex licensing structure and customization costs can add up quickly. ## Integrations Popular Integrations Compare available integrations between Nutshell and Dynamics 365. ### PandaDoc Nutshell Dynamics 365 ### Microsoft Outlook Nutshell Dynamics 365 ### Microsoft 365 Nutshell Dynamics 365 ### Docusign Nutshell Dynamics 365 ### Microsoft Teams Nutshell Dynamics 365 ### Campaign Monitor by Marigold Nutshell Dynamics 365 ### QuickBooks Online Nutshell Dynamics 365 ### Microsoft Excel Nutshell Dynamics 365 Total Integrations 100 Gmail Reviewers mention that Nutshell integrates seamlessly with Gmail, which they note helps track client interactions, sync calendars, and automate follow-ups efficiently. Mailchimp Users report that Nutshell integrates well with Mailchimp, citing that it simplifies email marketing activities and allows for easy data synchronization between the two platforms. Nutshell Integrations (100) - [123FormBuilder](https://www.capterra.com/p/122770/123ContactForm/) - [3CX](https://www.capterra.com/p/158704/3CX/) - [AccuCare](https://www.capterra.com/p/119007/AccuCare/) - [ActiveCampaign](https://www.capterra.com/p/79367/ActiveCampaign/) - [Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/) - [AdRoll](https://www.capterra.com/p/179140/AdRoll/) - [Airtable](https://www.capterra.com/p/146652/Airtable/) - [Apollo.io](https://www.capterra.com/p/158696/Apollo/) - [Asana](https://www.capterra.com/p/184581/Asana-PM/) - [AWeber](https://www.capterra.com/p/95949/AWeber-Email-Marketing/) - [Basecamp](https://www.capterra.com/p/56808/Basecamp/) - [BigCommerce](https://www.capterra.com/p/131883/Bigcommerce/) - [Box](https://www.capterra.com/p/148766/Box/) - [Breeze](https://www.capterra.com/p/156024/Clearbit/) - [Calendly](https://www.capterra.com/p/148036/Calendly/) - [CallHippo](https://www.capterra.com/p/159578/CallHippo/) - [CallRail](https://www.capterra.com/p/141829/CallRail/) - [Campaign Monitor by Marigold](https://www.capterra.com/p/76928/Campaign-Monitor/) - [Chargebee](https://www.capterra.com/p/131433/Chargebee/) - [Checkfront](https://www.capterra.com/p/99249/Checkfront/) - [Constant Contact](https://www.capterra.com/p/31898/Constant-Contact/) - [Demio](https://www.capterra.com/p/165411/Demio/) - [Deskpro](https://www.capterra.com/p/127288/DeskPRO/) - [Dialpad](https://www.capterra.com/p/190976/Dialpad-Sell/) - [Docusign](https://www.capterra.com/p/121506/Docusign/) - [Dropbox DocSend](https://www.capterra.com/p/136311/DocSend/) - [Dropbox Sign](https://www.capterra.com/p/144797/HelloSign/) - [Eventbrite](https://www.capterra.com/p/114949/Eventbrite/) - [eWebinar](https://www.capterra.com/p/213778/eWebinar/) - [Formstack Documents](https://www.capterra.com/p/206506/Formstack-Documents/) - [Freshcaller](https://www.capterra.com/p/165078/Freshcaller/) - [FreshMail](https://www.capterra.com/p/139511/FreshMail/) - [GitLab](https://www.capterra.com/p/159806/GitLab/) - [Givebutter](https://www.capterra.com/p/172048/Givebutter/) - [Gmail](https://www.capterra.com/p/202338/Gmail/) - [Google Contacts](https://www.capterra.com/p/203196/Google-Contacts/) - [Google Drive](https://www.capterra.com/p/161425/Drive/) - [Google Sheets](https://www.capterra.com/p/169718/Google-Sheets/) - [Gravity Forms](https://www.capterra.com/p/206381/Gravity-Forms/) - [Housecall Pro](https://www.capterra.com/p/140363/HouseCall-Pro/) - [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) - [Intercom](https://www.capterra.com/p/134347/Intercom/) - [Jira](https://www.capterra.com/p/19319/JIRA/) - [Jotform](https://www.capterra.com/p/158456/JotForm-4-0/) - [JustCall](https://www.capterra.com/p/157853/JustCall/) - [Kit](https://www.capterra.com/p/175000/ConvertKit/) - [Kixie PowerCall](https://www.capterra.com/p/135636/Kixie-PowerCall/) - [Klaviyo](https://www.capterra.com/p/156699/Klaviyo/) - [KrispCall](https://www.capterra.com/p/266038/KrispCall/) - [Leadpages](https://www.capterra.com/p/203635/Leadpages/) - [LiveChat](https://www.capterra.com/p/62194/LiveChat/) - [Mad Mimi](https://www.capterra.com/p/140718/Mad-Mimi/) - [MailCamp](https://www.capterra.com/p/197365/MailCamp/) - [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) - [mailparser.io](https://www.capterra.com/p/153243/mailparser-io/) - [MailUp](https://www.capterra.com/p/127970/MailUp/) - [ManyChat](https://www.capterra.com/p/206636/ManyChat/) - [Meta for Business](https://www.capterra.com/p/213257/Facebook/) - [Microsoft 365](https://www.capterra.com/p/227157/Microsoft-365/) - [Microsoft Exchange](https://www.capterra.com/p/248250/Microsoft-Exchange/) - [Microsoft Outlook](https://www.capterra.com/p/227138/Microsoft-Outlook/) - [Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/) - [MightyCall](https://www.capterra.com/p/135394/MightyCall/) - [MightyForms](https://www.capterra.com/p/204119/MightyForms/) - [Mixpanel](https://www.capterra.com/p/158740/Mixpanel/) - [MODX](https://www.capterra.com/p/161662/MODX/) - [Ninja Forms](https://www.capterra.com/p/204315/Ninja-Forms/) - [Notion](https://www.capterra.com/p/186596/Notion/) - [Office 365 Document Management](https://www.capterra.com/p/159852/Oxygen-Document-Management/) - [Olark](https://www.capterra.com/p/125957/Olark/) - [OnceHub](https://www.capterra.com/p/122968/ScheduleOnce/) - [PandaDoc](https://www.capterra.com/p/131735/PandaDoc/) - [PlanSo Leads](https://www.capterra.com/p/147804/PlanSo-Leads/) - [Podio](https://www.capterra.com/p/128631/Podio/) - [Procore](https://www.capterra.com/p/56250/Procore/) - [Pure Chat](https://www.capterra.com/p/141708/Pure-Chat/) - [QuickBooks Desktop](https://www.capterra.com/p/212058/QuickBooks-Desktop-Pro/) - [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) - [Quo](https://www.capterra.com/p/199031/OpenPhone/) - [Reply](https://www.capterra.com/p/143629/Reply/) - [RingCentral Engage Voice](https://www.capterra.com/p/242187/RingCentral-Engage-Voice/) - [RingCX](https://www.capterra.com/p/242186/RingCentral-Contact-Center/) - [ServiceM8](https://www.capterra.com/p/110711/ServiceM8/) - [Slack](https://www.capterra.com/p/135003/Slack/) - [Smartsheet](https://www.capterra.com/p/79104/Smartsheet/) - [Teamwork.com](https://www.capterra.com/p/120390/Teamwork-Projects/) - [Todoist](https://www.capterra.com/p/149339/Todoist-for-Business/) - [Trello](https://www.capterra.com/p/211559/Trello/) - [Twitter/X](https://www.capterra.com/p/214056/Twitter/) - [Typeform](https://www.capterra.com/p/137289/Typeform/) - [Unbounce](https://www.capterra.com/p/145639/Unbounce/) - [UserVoice](https://www.capterra.com/p/135908/UserVoice/) - [WordPress](https://www.capterra.com/p/131687/WordPress/) - [WordPress Portal](https://www.capterra.com/p/213122/WordPress-Portal/) - [Wufoo](https://www.capterra.com/p/224990/Wufoo/) - [Yesware](https://www.capterra.com/p/136698/Yesware/) - [Zapier](https://www.capterra.com/p/130182/Zapier/) - [Zendesk AI](https://www.capterra.com/p/10015368/Zendesk-AI/) - [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) - [Zoom Phone](https://www.capterra.com/p/208535/Zoom-Phone/) Total Integrations 24 Microsoft Outlook Reviewers mention that Dynamics 365 integrates seamlessly with Outlook, which they note helps manage emails, calendars, and contacts efficiently, enhancing communication and lead tracking. Microsoft Excel Users report that Dynamics 365 integrates well with Excel, citing that it facilitates data import/export, report generation, and detailed data analysis, making it essential for business operations. Microsoft SharePoint Reviewers state that Dynamics 365 integrates smoothly with SharePoint, which they say enables efficient document management, secure storage, and collaboration, enhancing overall business workflow. Dynamics 365 Integrations (24) - [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) - [airSlate SignNow](https://www.capterra.com/p/154418/SignNow/) - [Ameyo](https://www.capterra.com/p/85852/Ameyo/) - [AskNicely](https://www.capterra.com/p/141434/AskNicely-for-NPS/) - [Campaign Monitor by Marigold](https://www.capterra.com/p/76928/Campaign-Monitor/) - [Docusign](https://www.capterra.com/p/121506/Docusign/) - [Five9](https://www.capterra.com/p/132405/Five9/) - [Gainsight CS](https://www.capterra.com/p/148980/Gainsight/) - [InsideView](https://www.capterra.com/p/178108/Apex/) - [Lattice Engines](https://www.capterra.com/p/167480/Predictive-Insights-Platform/) - [LinkedIn for Business](https://www.capterra.com/p/213505/LinkedIn-for-Business/) - [Microsoft 365](https://www.capterra.com/p/227157/Microsoft-365/) - [Microsoft Azure](https://www.capterra.com/p/16365/Azure/) - [Microsoft Excel](https://www.capterra.com/p/176574/Excel/) - [Microsoft Outlook](https://www.capterra.com/p/227138/Microsoft-Outlook/) - [Microsoft Power BI](https://www.capterra.com/p/176586/Power-BI/) - [Microsoft SharePoint](https://www.capterra.com/p/1167/SharePoint/) - [Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/) - [PandaDoc](https://www.capterra.com/p/131735/PandaDoc/) - [PROS Smart CPQ](https://www.capterra.com/p/79260/PROS-Smart-CPQ/) - [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) - [Sana Commerce](https://www.capterra.com/p/139645/Sana-Commerce/) - [SOFT4Spaces](https://www.capterra.com/p/169422/SOFT4-RealEstate/) - [Tacton CPQ](https://www.capterra.com/p/58632/Tacton-Configurator/) For each product, we show you the most common integrations according to our user reviews and analyze themes in what reviewers say to highlight what you need to know. ## How does the user experience compare on Nutshell vs Dynamics 365? ### Overall rating 4.4 (620) 4.4 (5819) ### User interface Nutshell Dynamics 365 ### Customer service and support Nutshell Email/Help Desk FAQs/Forum Knowledge Base Phone Support 24/7 (Live rep) Chat Dynamics 365 Email/Help Desk FAQs/Forum Knowledge Base Phone Support 24/7 (Live rep) Chat ## What users say about the pros and cons of Nutshell vs Dynamics 365 These crm software solutions have been evaluated by verified reviewers on Capterra. Check out what real users say about Nutshell and Dynamics 365 to find out which one would work best for your needs. Users appreciate Nutshell for its effective lead tracking, noting its customizable pipelines and ease of organizing leads. They also value its CRM capabilities, highlighting its user-friendliness and comprehensive features. Additionally, reviewers find its sales management tools beneficial, citing automated reminders and detailed sales reports. When it comes to Dynamics 365, users praise its seamless integration with other Microsoft products, which enhances productivity. They also commend its CRM management for providing a unified platform and its task management for streamlining business processes and boosting productivity. As for the cons, Nutshell users mention issues with email management, such as limited features and synchronization problems. They also report occasional bugs and slow performance. Meanwhile, Dynamics 365 users find its pricing structure complex and expensive, especially for smaller businesses. They also note that its user interface can be difficult to navigate and learn. \[[2](#source-item-2)\] Pros Nutshell BC Brook C PartnerFinancial Services, 11 - 50 employeesUsed the software for: More than 2 years. “The mobile app allows for on-the-go solutions, email integrations are powerful for historical context, and it's highly intuitive to use versus legacy competitors.“ December 19, 2025 JT John T OwnerMarketing and Advertising, 2 - 10 employeesUsed the software for: 1-2 years. “The mobile app is excellent for logging notes and updates right after meetings, and the email and calendar integrations keep everything organized in one place.“ December 18, 2025 Dynamics 365 Manish C Microsoft AdminAccounting, 201 - 500 employeesUsed the software for: 6-12 months. “It offers strong customization, centralized administration, and scalable cloud capabilities, which make managing users, workflows, and data efficient.“ April 29, 2026 LB Lucas B IT Service Desk AnalystFinancial Services, 501 - 1,000 employeesUsed the software for: 6-12 months. “My overall experience with Dynamics 365 has been strong because it brings so many moving parts of a business into one connected platform, making it easier to see the full picture and act on it. Once you get past the initial learning curve, the system feels powerful and flexible—automation, reporting, and integrations all work together to streamline daily operations.“ March 6, 2026 Cons Nutshell RB Roderick B Director OwnerMarketing and Advertising, Self-employedUsed the software for: 1-2 years. “The fact I cannot use the WhatsApp integration in the UK - at the moment the section which allows marketing via WhatsApp is not yet available in the UK.“ February 9, 2026 JB Jeff B CROHuman Resources, 11 - 50 employeesUsed the software for: 1-2 years. “Also, if your team is coming from a bigger CRM, there can be a short adjustment period where certain options you’re used to aren’t in the same place or aren’t as robust.“ December 17, 2025 Dynamics 365 Vaibhav C AnalystFinancial Services, 51 - 200 employeesUsed the software for: More than 2 years. “Another limitation is the lack of functionality to clearly distinguish between a quick “hi/hello” phone call and a more meaningful business conversation - both tend to be logged in the same way, which can be misleading when reviewing client engagement.“ February 9, 2026 MG Matt G DirectorInsurance, 201 - 500 employeesUsed the software for: 6-12 months. “The system is very cumbersome, users have a hard time self-servicing and need a lot of hand-holding for simple entry and analysis.“ April 14, 2026 * * * Sources 1. Our research team identified features from vendor websites based on their analysis of what users find valuable or expect from crm software. This list is not exhaustive. For additional features, refer to the vendor’s website. 2. Review excerpts are passages extracted from longer reviews written by verified reviewers. We obtain these excerpts by applying an algorithm that considers factors including, but not limited to, length, topic coverage, and thematic relevance. Excerpts are evaluated for positive or negative sentiment and receive a sentiment score. They represent user opinion and do not represent the views of, nor constitute, an endorsement by Capterra or its affiliates. Excerpts are not edited for clarity or grammar. * * * Need Help Deciding Between Nutshell and Dynamics 365? Talk to a Capterra advisor for free and get results within 15 minutes. 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