# Nutshell vs Kylas Sales CRM: Features and Cost Comparison 2026 | Capterra > Nutshell vs Kylas Sales CRM: Which crm tool is right for you? Dive into our detailed comparison of their features, costs, and user experience to make your decision. Source: https://www.capterra.com/compare/144340-210630/Nutshell-vs-Kylas --- # Nutshell vs Kylas Sales CRM Features and Cost Comparison Last updated July 10th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: NutshellKylas Sales CRM2/4 selected [Nutshell](https://www.capterra.com/p/144340/Nutshell/)[4.4 (621)](https://www.capterra.com/p/144340/Nutshell/reviews/) [Kylas Sales CRM](https://www.capterra.com/p/210630/Kylas/)[4.8 (607)](https://www.capterra.com/p/210630/Kylas/reviews/) [## Nutshell](https://www.capterra.com/p/144340/Nutshell/)[4.4 (621)](https://www.capterra.com/p/144340/Nutshell/reviews/) [## Kylas Sales CRM](https://www.capterra.com/p/210630/Kylas/)[4.8 (607)](https://www.capterra.com/p/210630/Kylas/reviews/) Starting Price $13.00/month Starting Price $13.00/month Value-for-Money 4.4 Functionality 4.1 Ease of Use 4.4 Customer Service 4.4 Starting Price $250.00/month Starting Price $250.00/month Value-for-Money 4.8 Functionality 4.7 Ease of Use 4.8 Customer Service 4.8 Reviews Sentiment Based on [621 reviews](https://www.capterra.com/p/144340/Nutshell/reviews/) Positive 546 Neutral 60 Negative 15 Positive 546 Neutral 60 Negative 15 Reviews Sentiment Based on [607 reviews](https://www.capterra.com/p/210630/Kylas/reviews/) Positive 595 Neutral 8 Negative 4 Positive 595 Neutral 8 Negative 4 Best for (according to reviews) - **Business size**: Small businesses account for 392 reviews, representing 71% of feedback, indicating strong adoption among this segment. - **Industry**: Marketing and advertising, construction, and computer software industries together contribute 20% of reviews, reflecting diverse but moderate industry usage. - **Use cases**: CRM (72%), lead management (38%), and email marketing (37%) are the main applications, highlighting a focus on customer and sales processes. Best for (according to reviews) - **Business size**: Small businesses account for 432 reviews, representing 81% of feedback, showing widespread use among smaller organizations. - **Industry**: Education management, financial services, and IT/services collectively make up 24% of reviews, indicating a diverse industry adoption. - **Use cases**: CRM (71%), lead management (62%), and sales tracking (34%) are frequently cited, highlighting a focus on sales process optimization. ## Not a match? Find software alternatives tailored to your priorities. These software suggestions are similar to those you’re currently comparing. Highest Rated ### EngageBay CRM 4.7 (908) * * * Starting Price $14.99 Per User,Per Month Free Trial Free Version * * * User rating 97% of reviewers rated it above 4 stars * * * ### monday CRM 4.7 (463) * * * Starting Price $12.00 Per User,Per Month Free Trial Free Version * * * User rating 97% of reviewers rated it above 4 stars * * * ### Odoo 4.2 (1,314) * * * Starting Price $31.10 Per User,Per Month Free Trial Free Version * * * User rating 83% of reviewers rated it above 4 stars * * * ### Zoho CRM 4.3 (6,982) * * * Starting Price $14.00 Per User,Per Month Free Trial Free Version * * * User rating 85% of reviewers rated it above 4 stars * * * ## Send this comparison chart to my inbox ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Features comparison When looking at crm tools like Nutshell and Kylas Sales CRM, price is just one factor to consider. Understanding their features and differences can help determine which one best suits your needs, maximizing efficiency while avoiding unnecessary costs. Here's how they compare in key areas that matter most. \[[1](#source-item-1)\] Key features rated by users Features selected based on 45,584 reviews from CRM users. about the Fit Score methodology. Fit Score methodology To calculate the Fit Score, our proprietary methodology factors in the following: - The importance level for each feature. By default, this is determined by user reviews. They can rate a feature Critical, High, Low, or Not Used. - Feedback from real users on how the product performs for each key feature, derived from verified user reviews and ratings. Please note: - To calculate the Fit Score, the number of reviews for those features and the actual rating carry the same weight. You might see that, in some cases, even though the ratings are the same, we still determine a winner because it had more reviews. - If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Nutshell 80%Fit Feature ratings Contact Database 4.4 Contact Management 4.4 Lead Management 4.5 Sales Pipeline Management 4.5 Kylas Sales CRM 85%Fit High performer Feature ratings Contact Database 4.7 Contact Management 4.8 Lead Management 4.8 Sales Pipeline Management 4.8 Contact Database 4.4 (75) 4.7 (268) Nutshell users appreciate the ability to centralize and organize their customer and prospect data, saying that it makes it easy for them to access important information about contacts. They value features like duplicate entry alerts, customizable fields, and the ability to upload contacts quickly. However, some users wish for additional reminders for significant dates. Kylas Sales CRM users also find the contact database feature valuable, noting its user-friendly interface and advanced search capabilities. They appreciate the ability to maintain all customer data in one place, apply custom fields and tags, and automate customer engagement. Overall, users find Nutshell's contact database feature crucial for organizing and accessing client information, while Kylas Sales CRM users value its user-friendly interface and advanced search functionalities. Contact Management 4.4 (141) 4.8 (328) Nutshell users find the contact management feature essential for keeping track of leads and customer interactions. They appreciate the ability to see all contacts in one place, track communication history, and use robust search options. Some users mention that the feature can be a bit clunky at times. Kylas Sales CRM users, on the other hand, highlight the integration with other business tools like email and calendars, which they say streamlines communication. They find the contact management feature well-organized and effective for tracking customer interactions and follow-ups. In summary, Nutshell users value the comprehensive tracking and search capabilities, while Kylas Sales CRM users appreciate the integration with other tools and the organized management of contacts. Lead Management 4.5 (147) 4.8 (319) Nutshell users consider lead management the most important feature, as they say it helps them track projects, quotes, and communications related to leads. They appreciate the ability to categorize leads, automate follow-ups, and maintain a complete record of interactions. Some users feel the feature could be more intuitive. Kylas Sales CRM users find lead management easy and efficient, saying that it allows them to capture, store, and track information about prospects. They value the categorization and prioritization of leads, as well as the integration with other lead sources. Overall, users find Nutshell's lead management essential for tracking and communication, while Kylas Sales CRM users appreciate the ease of use and categorization options. Sales Pipeline Management 4.5 (121) 4.8 (322) Nutshell users appreciate the ability to set up different types of pipelines with various stages and actions. They find the sales pipeline feature helpful for staying on track and facilitating team communication, though some find the built-in restrictions limiting. Kylas Sales CRM users value the clear and visual representation of the sales pipeline, which they say helps track progress and identify opportunities for improvement. They appreciate the customization options and automatic triggers that make the sales process more efficient. In general, Nutshell users find the sales pipeline feature useful for team coordination, while Kylas Sales CRM users value the visual representation and customization capabilities. ## Pricing comparison ### Starting prices Nutshell $13.00 Per User (Per Month) Free Trial Free Version [View pricing plans](https://www.capterra.com/p/144340/Nutshell/pricing/) Kylas Sales CRM $250.00 Flat Rate (Per Month) Free Trial Free Version [View pricing plans](https://www.capterra.com/p/210630/Kylas/pricing/) ### Value-for-money analysis 4.4 (621) 4.8 (607) A dive into reviewer perceptions about the value for money of both Nutshell and Kylas Sales CRM demonstrates that Nutshell reviewers consider it to offer a good price-to-feature ratio, while Kylas Sales CRM reviewers comment on its cost efficiency and unlimited user feature. Reviewers find that Nutshell provides many features at a lower cost compared to competitors, making it a cost-effective choice for small businesses and startups. They appreciate the affordability, ease of use, and the ability to set up automated email flows. However, some users mention that certain advanced features are only available in higher-priced tiers, which they find expensive. As for Kylas Sales CRM, reviewers appreciate its budget-friendly plans and the ability to add unlimited users without additional costs. They highlight its user-friendly interface, strong customer support, and comprehensive features at a competitive price. Nonetheless, some users note issues with the billing structure and additional costs for certain features, which they find can be high. ## How does the user experience compare on Nutshell vs Kylas Sales CRM? ### Overall rating 4.4 (621) 4.8 (607) ### User interface Nutshell Kylas Sales CRM ### Customer service and support Nutshell Email/Help Desk FAQs/Forum Knowledge Base Phone Support 24/7 (Live rep) Chat Kylas Sales CRM Email/Help Desk FAQs/Forum Knowledge Base Phone Support 24/7 (Live rep) Chat ## What users say about the pros and cons of Nutshell vs Kylas Sales CRM When it comes to crm tools, Nutshell and Kylas Sales CRM are two options that have been reviewed on Capterra by verified reviewers. Explore the experiences our reviewers have shared about Nutshell and Kylas Sales CRM to see how they stack up against one another and pick the one that would best fit your needs. \[[2](#source-item-2)\] Pros Nutshell Marcus B Founder and AdvocateIndividual & Family Services, Self-employedUsed the software for: Less than 6 months. “Being able to search transcripts, review summaries, and see calls automatically logged gives me confidence that every interaction is documented properly.“ February 21, 2026 JT John T OwnerMarketing and Advertising, 2 - 10 employeesUsed the software for: 1-2 years. “The mobile app is excellent for logging notes and updates right after meetings, and the email and calendar integrations keep everything organized in one place.“ December 18, 2025 Kylas Sales CRM TO Tanisha O Digital MarketingReal Estate, 11 - 50 employeesUsed the software for: 1-2 years. “It simplifies lead tracking, improves follow-up management, and helps our team stay organized, resulting in better productivity and sales performance.“ June 10, 2026 NM Naeem M ITPharmaceuticals, 51 - 200 employeesUsed the software for: More than 2 years. “The platform offers useful features such as dashboards, reports, bulk lead upload, and lead management, which help improve productivity and provide good visibility into sales activities.“ May 20, 2026 Cons Nutshell RB Roderick B Director OwnerMarketing and Advertising, Self-employedUsed the software for: 1-2 years. “The fact I cannot use the WhatsApp integration in the UK - at the moment the section which allows marketing via WhatsApp is not yet available in the UK.“ February 9, 2026 AB Amber B CEOFinancial Services, 2 - 10 employeesUsed the software for: Less than 6 months. “Tried to cancel after three weeks of going around and around with the help desks and videos, only to learn much of what we thought would be automated was indeed manual.“ June 10, 2026 Kylas Sales CRM AR Abhijeet R Data AnalystComputer Software, 11 - 50 employeesUsed the software for: Less than 6 months. “One limitation I’ve noticed is in the Deals module is the customization options here are quite restricted especially when it comes to the deal status fields like Won and Lost.“ November 14, 2025 NM Naeem M ITPharmaceuticals, 51 - 200 employeesUsed the software for: More than 2 years. “The lack of detailed user manuals and video tutorials makes implementation and customization more challenging.“ May 20, 2026 * * * Sources 1. Our research team identified features from vendor websites based on their analysis of what users find valuable or expect from crm software. This list is not exhaustive. For additional features, refer to the vendor’s website. 2. Review excerpts are passages extracted from longer reviews written by verified reviewers. We obtain these excerpts by applying an algorithm that considers factors including, but not limited to, length, topic coverage, and thematic relevance. Excerpts are evaluated for positive or negative sentiment and receive a sentiment score. They represent user opinion and do not represent the views of, nor constitute, an endorsement by Capterra or its affiliates. Excerpts are not edited for clarity or grammar. * * * Need Help Deciding Between Nutshell and Kylas Sales CRM? Talk to a Capterra advisor for free and get results within 15 minutes. 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