# Compare Yotpo vs Birdeye 2026 | Capterra > Unsure of what to choose? Check Capterra to compare Birdeye and Yotpo based on pricing, features, product details, and verified reviews. Source: https://www.capterra.com/compare/144389-152997/Yotpo-vs-BirdEye --- # Birdeye vs Yotpo Features and Cost Comparison Last updated April 15th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: BirdeyeYotpo2/4 selected [Birdeye](https://www.capterra.com/p/152997/BirdEye/)[4.7 (704)](https://www.capterra.com/p/152997/BirdEye/reviews/) [Yotpo](https://www.capterra.com/p/144389/Yotpo/)[4.5 (376)](https://www.capterra.com/p/144389/Yotpo/reviews/) [## Birdeye](https://www.capterra.com/p/152997/BirdEye/)[4.7 (704)](https://www.capterra.com/p/152997/BirdEye/reviews/) Starting Price Contact vendor Value-for-Money 4.5 Functionality 4.6 Ease of Use 4.7 Customer Service 4.6 Reviews Sentiment Based on [704 reviews](#user-reviews) Positive 662 Neutral 17 Negative 25 [## Yotpo](https://www.capterra.com/p/144389/Yotpo/)[4.5 (376)](https://www.capterra.com/p/144389/Yotpo/reviews/) Starting Price $199.00/month Value-for-Money 3.9 Functionality 4.4 Ease of Use 4.4 Customer Service 4.5 Reviews Sentiment Based on [376 reviews](#user-reviews) Positive 342 Neutral 23 Negative 11 ## Send this comparison chart to my inbox ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. What’s your intended use case? ## Summary * * * Key features rated by users Features selected based on 4,104 reviews from review management software users. about the Fit Score methodology. Fit Score methodology Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about. If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology 87%Fit High performer Feature ratings Review Request 4.6 Negative Feedback Management 4.6 Review Monitoring 4.7 Response Management 4.6 Review Notification 4.6 82%Fit High performer Feature ratings Review Request 4.6 Negative Feedback Management 4.8 Review Monitoring 4.6 Response Management 4.5 Review Notification 4.7 User satisfaction User satisfaction 4.7 User reviews[704](https://www.capterra.com/p/152997/BirdEye/reviews/) Ease of use 4.7 Functionality 4.6 Value for money 4.5 Customer support 4.6 User satisfaction 4.5 User reviews[376](https://www.capterra.com/p/144389/Yotpo/reviews/) Ease of use 4.4 Functionality 4.4 Value for money 3.9 Customer support 4.5 Price starts from Price starts from \-- - Free version - Free trial Price starts from $199Flat Rate, Per Month - Free version - Free trial Best for Best for Birdeye is used by multi-location businesses, auto dealers, dental practices, financial services, healthcare, home services, legal firms, property managers, real estate, restaurants, and retailers. Best for eCommerce brands, online retailers, digital marketers, customer experience managers, and brand growth strategists. ## User reviews Pros & cons GY Ghiwa Y. IT manager > "It’s a powerful and reliable platform that makes reputation management easier, strengthens customer communication, and improves online visibility...." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___7052568) IO Isobella O. Director > "I received less than 10 reviews through Birdeye in the 5 months I was under contract, their system did not communicate with my booking system correctly..." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6424797) Steven L. Digital Marketing Director > "Their listings management and Ai search management tools are industry best and provide valauable insight along with action items to improve." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___7145140) IW Isla W. Marketing Manager > "Sometimes navigating between different sections feels a bit clunky, and I find myself wishing it was faster to access certain features when I'm out of..." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___7129062) EP Eric P. VP of Sales > "The core product does exactly what we need to help us capture more online reviews, communicate virtual and capture actionable insights. As we've been a..." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6886015) MM Matt M. Vice President > "Clients could not use the system due to constant bugs, outages and downtime, along with confusion about how to access services within the system in..." [See full review](https://www.capterra.com/p/152997/BirdEye/#SoftwareAdvice___6338185) BH Bradley H. Senior Business Intelligence Analyst > "It helps our organization have a strong online presence while monitoring customer reviews and providing an easy and efficient way to respond." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___7000111) MR Maura R. Client Manager > "For example, we have a client whose CRM is not compatible with Google and it is difficult to get names from them for reviews and can be quite tedious." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6814624) JC Julie C. Owner > "We appreciate the auto-review request setup which allows us to resolve potential issues when customers have complaints offline." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6887613) CS Cap S. Receptionist > "We lost some important templates and our phone number at one point, which meant we missed a lot of correspondence from patients." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6886026) TQ Thomas Q. Digital Marketing Manager > "This has produced significant results for client form generating positive reviews, to managing negative reviews, to responding to all reviews, to..." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6329099) BD Bobby D. CEO > "I know it can be very complicated with a lot of tickets coming in but the communication and time to correct issues is a little tough sometimes." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6820331) SV Sammi V. Senior Client Manager > "It's also nice to be able to handle everything in one place including making qr codes, responding to reviews, track reviews, etc." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6814630) ST Scott T. President > "After six months, we could no longer, in good conscience, allow our clients to continue using such a flawed system and attempted to terminate our..." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6338092) SL Susana L. Director of strategy > "The platform makes it easy to request and respond to reviews, monitor listings, and track performance—all in one place." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6814657) CV Clara V. HR Coordinator > "The reason we left was because of the price and a new marketing company we switched to. But it wasn’t worth leaving BirdEye." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___7123285) LG Lauren G. Client Manager > "It is very accurate with when the review requests get sent out, and especially though integration, makes the process seamless." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6832615) EV Ellie V. Client Manager > "The only bad thing about Birdeye is that is doesn't integrate with all CRM systems." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6822439) GY Ghiwa Y. IT manager > "I really liked how simple it was to collect, track, and respond to reviews across multiple channels." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___7052568) EP Eric P. VP of Sales > "However, we tried to work on some custom features that took much longer than expected." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6886015) DV Dimos V. Leasing Director > "Great product that helps our marketing and leasing teams understand what is going on at our properties." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___7000982) JR Jason R. manger > "The lack of customer service it seemed like you couldn't get a word and all they did was talk never really nothing listen" [See full review](https://www.capterra.com/p/152997/BirdEye/#SoftwareAdvice___6831173) ML Matthew L. Property Manager > "We are able to customize how/when we engage with our customers and it has been a delight to work with." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6885989) KE Katie E. Buyer > "When messaging a guest through the chat, pictures are slow to load." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6780445) CR Camila R. Case Manager > "It expedites response times and provides them the security of having their CM available" [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___7007343) HM Hattie M. Digital Marketing Strategy > "I think it would be nice if some of the review sites that Birdeye monitors were more seamless in how we could respond ( TripAdvisor), and sometimes,..." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6133983) MR Maura R. Client Manager > "Some businesses like to send out the review requests themselves which can also be extremely advantageous for receiving reviews." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6814624) SF Samantha F. Client Experience Manager > "Cannot input graphic into email campaigns." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6338406) SL Susana L. Director of strategy > "Birdeye has become a key part of our digital marketing strategy, especially for multi-location businesses." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6814657) NN Noah N. Marketing Manager > "During most monthly meetings, they tried to upsell us on products that we didn't really need." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6724233) TR Tara R. Director > "Monitoring feedback, responding to customers, and boosting local SEO has never been easier." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6818258) Helene V. Office Head > "Also, remembering passwords and browsing several different websites is equally or more difficult than remembering reviews. If a review has a score of..." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___4878709) LG Lauren G. Client Manager > "The customer service is fast and dependable and the software is constantly being updated with features I didn't know I needed." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6832615) SC Steve C. Director > "The product is not fit for purpose, after sales support is deplorable, people don't respond, completely disregard or ignore question or concers and..." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6082379) SV Sammi V. Senior Client Manager > "My clients find a ton of success from integration and bulk importing client lists." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6814630) Nathan S. Director, Digital Strategy > "Eventually, we realized that we were not being synced to all directories and we chose a different grouping then what we originally were assigned." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6200510) JC Julie C. Owner > "Many of my clients have been using Birdeye for several years and have grown to love the easy communication with customers via the platform." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6887613) SC Steve C. Director > "All Spin - Brokers steer clearWe are a mortgage brokerage in Australia who were sold on this by slick sales staff who constantly bad mouthed their..." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6082379) CS Cap S. Receptionist > "We get better responses throughout the day via Birdeye texting vs phone calls/emails." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6886026) ES Evyn S. UX and SEO Specialist > "Sometimes it can be glitchy or take a while to load." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6213366) CR Camila R. Case Manager > "It has been a good experience, it makes my job easier and improves communication with clients, which is the most important thing in my role" [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___7007343) MA Michelle A. Digital Marketing > "Birdeye is used for Local SEO to set up citations for our customers, but some of the citations are not there and not edited correctly." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___3780773) SL Susana L. Director of strategy > "We’ve seen major improvements in our visibility across search engines and directories." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6814657) JD Jared D. Director of Marketing > "We have since onboarded with the new software but are stuck paying BirdEye $1700+ month for a service we no longer need. " [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___4957155) CM Cara M. Senior Client Manager > "It is very simple to switch between accounts as I manage over 100 accounts within Birdeye." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6814620) MK Michele K. Reputation Specialist > "Also, Help topics are not nearly detailed enough to describe why to click ON/OFF each setting option (for instance) - and what impact that would have..." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___3759197) NF Noy F. Owner > "The fast and great service I was able to use the app so fast and after two min was able to finish set up new account" [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6862862) MM Matt M. Vice President > "Without a doubt the worst vendor we've worked with in our 12+ years in business." [See full review](https://www.capterra.com/p/152997/BirdEye/#SoftwareAdvice___6338185) DH Dan H. Director of Social Media > "We had a rocky start with the platform and account services really went above and beyond like we do with our clients to help our partnership succeed on..." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6332126) EC Evan C. Director of Patient Engagement > "As stated above I was a bit disappointed with it results data from the surveys I sent out to customers. When using a rating scale system they compile..." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___3578231) LS Lisa S. Executive Assitant > "The chatbot engages visitors effectively, providing them instant, personalized responses, while the dashboard gives us a panoramic view of all customer..." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___4957126) ST Scott T. President > "Onboarding was a nightmare." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6338092) SB Sammy B. Client Manager > "The ease of use and the ability to manage multiple clients in one easy spot has made my job a lot easier!" [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6823117) AH Anne H. Broker > "Well, they did NOT help and did NOT solve the problem!!!" [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6439946) JR Jason R. manger > "In my opinion, there's several other services out there far more beneficial the experience I had it was very overpriced for what I was paying for." [See full review](https://www.capterra.com/p/152997/BirdEye/#SoftwareAdvice___6831173) SB Sean B. Operations > "Poor." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6763424) TR Tara R. Director > "The system is powerful yet easy to use, helping us generate and manage reviews seamlessly." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6818258) AW Alan W. Marketing Director > "could not think of anything at this time however since it requires I write something, I Ould have to say the asking for reviews after I already..." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___3747842) AJ Abby J. Project Manager > "They offer applicable information, high quality tools, and an ever-changing range of product offerings." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6329161) CL Craig L. Director > "Did not notify on the roll over and I missed out by a few day." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6036251) WK Wendy K. Marketing > "BirdEye helps to build a reputation and maintain it." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6885987) TF Tom F. Managing Member > "cost it is expensive and sometimes hard to learn and connect everything" [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6195125) SA Sara A. Social Media Manager > "It is great that Birdeye enhances our continuous monitoring and control over all our accounts." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6408736) KS Kristen S. Specialist > "Some of our customers complained about the birdeye reps that would call them." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6054375) GB Gus B. PM > "One of the most commendable aspects of Birdeye is its ability to consolidate a large numbers of customer messages in a single, user-friendly dashboard." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___4957156) VR Verified Reviewer VP Marketing > "They blame internal mismanagement for their problems and I'm sure that's correct." [See full review](https://www.capterra.com/p/152997/BirdEye/#GetApp___4899687) SW Sean W. Hospital Manager > "I like the Birdeye helps build our online reputation" [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6886181) BS Ben S. Owner > "We asked for an internal/team chat so we can communicate in private with our team members but it seems like no one had the notifications." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___3613888) SB Sean B. Operations > "Do yourself a favour, pay a consultant a couple of dollars to set up a custom integration like Birdeye for your business and you will be much much..." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6763424) DN Deborah N. Orthodontisit > "Also one of the Birdeye employees was badgering me to sign a two year contract instead of our usual one year contract. And he charged my credit card..." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___4191288) DK David K. Brand Manager > "Birdeye is filled with features that are beneficial for any business and essential for ours!" [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6814622) Eric R. Owner > "they are doing nothing to contribute to the value of their initial offering." [See full review](https://www.capterra.com/p/152997/BirdEye/#GetApp___6202269) SM Samantha M. Senior Client Manager > "The support team has a great response time and is usually able to solve problems quickly" [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6821157) MB Miranda B. Client Strategy Specialist > "I have heard from everybody on the team and even noticed it during our onboarding, there is a giant delay between when something is clicked to when it..." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___3537393) AM Alex M. Director of Marketing > "Embracing Birdeye across all properties we manage, our property management company has witnessed a substantial surge in employee engagement with our..." [See full review](https://www.capterra.com/p/152997/BirdEye/#GetApp___4891426) SL Sarah L. Closing Coordinator > "It's hard to remove spam reviews, notifications stopped working but they were able to fix it same day." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___3873238) KO Krystina O. Client Manager > "Review requests are my favorite thing about Birdeye." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6823119) LB Lisa B. Book Keeper > "Again not playing phone tag, calling a customer just to have to leave a message and the customer call back when I am unavailable. " [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___3611606) GB Gus B. PM > "Its superior chatbot technology aids in dynamic customer interaction, while the comprehensive dashboard effectively consolidates customer messages." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___4957156) JD Jared D. Director of Marketing > "Shame on me for not memorizing their agreement. " [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___4957155) [View Reviews](https://www.capterra.com/p/152997/BirdEye/reviews/) VR Verified Reviewer Sr Manager, Digital Marketing > "Having reviews, loyalty, and SMS under one roof is appealing on paper, and the review request automation..." [See full review](https://www.capterra.com/p/144389/Yotpo/#Capterra___7128751) LP Lisa P. content management > "I wanted to install yotpo on my shopify store, and play with it for 2 weeks before I wanted to commit to..." [See full review](https://www.capterra.com/p/144389/Yotpo/#Capterra___6825471) HD Hannah D. Warehouse Assistant Manager > "Yotpo customer service/support is top notch, helps problem solve and helps build flows and will check..." [See full review](https://www.capterra.com/p/144389/Yotpo/#Capterra___6794018) VR Verified Reviewer Customer Experience Supervisor > "The integration for replying to user questions submitted via Yotpo x Gorgias in particular is a bit clunky" [See full review](https://www.capterra.com/p/144389/Yotpo/#Capterra___7008336) VR Verified Reviewer Sr Manager, Digital Marketing > "The Shopify integration is clean and the on-site display widgets are easy to set up." [See full review](https://www.capterra.com/p/144389/Yotpo/#Capterra___7128751) SL Suzanne L. Head of CRM > "Awkward to integrate with e-commerce platforms which aren't Shopify" [See full review](https://www.capterra.com/p/144389/Yotpo/#Capterra___6822718) OC Owen C. MD > "Excellent integration with our Shopify ecommerce store, works really well to reward repeat customers and..." [See full review](https://www.capterra.com/p/144389/Yotpo/#Capterra___6573291) NM NATASHA M. Controller > "We were not able to customize like they said in sales pitch." [See full review](https://www.capterra.com/p/144389/Yotpo/#Capterra___7022180) AR Albert R. Customer Care Expert > "Yotpo had some nice subscription management features and many integrations that worked well with our..." [See full review](https://www.capterra.com/p/144389/Yotpo/#Capterra___6698999) FL Fabian L. E-Commerce Manager > "Very performance heavy on site, very little customization as well as the lack of ratings" [See full review](https://www.capterra.com/p/144389/Yotpo/#Capterra___6648049) XC Xavier C. Founder > "Yotpo makes full stack marketing 100% easier - The email functionality is my favourite part." [See full review](https://www.capterra.com/p/144389/Yotpo/#Capterra___6551257) AR Albert R. Customer Care Expert > "There were too many bugs and things breaking." [See full review](https://www.capterra.com/p/144389/Yotpo/#Capterra___6698999) SD Stephanie D. VP of Marketing > "We love the ease of collecting reviews, as well as their shoppable UGC and SMS solutions." [See full review](https://www.capterra.com/p/144389/Yotpo/#Capterra___6432877) LP Lisa P. content management > "I think that it's expensive." [See full review](https://www.capterra.com/p/144389/Yotpo/#Capterra___6825471) HD Hannah D. Warehouse Assistant Manager > "Overall we enjoy using yotpo, we have yet to find another company that beats the price and offers..." [See full review](https://www.capterra.com/p/144389/Yotpo/#Capterra___6794018) Philip G. Owner > "A dumpster fire of code in the web reviews widget make matters worse." [See full review](https://www.capterra.com/p/144389/Yotpo/#Capterra___6031530) FL Fabian L. E-Commerce Manager > "Simplicity, well done integrations with Shopify and Klaviyo among others" [See full review](https://www.capterra.com/p/144389/Yotpo/#Capterra___6648049) JP Juliette P. CEO > "Also, without taking a super premium plan, it was not possible to ask for customized feedbacks to our..." [See full review](https://www.capterra.com/p/144389/Yotpo/#Capterra___3758277) VR Verified Reviewer President > "Easy set up and use and good value for money." [See full review](https://www.capterra.com/p/144389/Yotpo/#Capterra___7090972) Philip G. Owner > "Contribution reports are unreliable." [See full review](https://www.capterra.com/p/144389/Yotpo/#Capterra___6031530) SL Suzanne L. Head of CRM > "Easy to set up (particularly if integrated with Shopify)" [See full review](https://www.capterra.com/p/144389/Yotpo/#Capterra___6822718) AM Andrea M. Virtual Assistant > "The facebook connection regularly disconnects, and I don't know it." [See full review](https://www.capterra.com/p/144389/Yotpo/#Capterra___4298697) AL Andrew L. eCommerce Manager > "Overall, Yotpo has been a good partner and allowed us to try out a lot of strategies with a single..." [See full review](https://www.capterra.com/p/144389/Yotpo/#Capterra___6642514) JH Jonathan H. owner > "The integration was difficult for me, but I'm not that savvy with code. " [See full review](https://www.capterra.com/p/144389/Yotpo/#Capterra___4660107) VR Verified Reviewer Marketing Manager > "The most useful feature of Yotpo is how easily it integrates with your website and provides customers..." [See full review](https://www.capterra.com/p/144389/Yotpo/#Capterra___3566127) MR Mats R. Owner > "Most of its feature are locked between different tiers, a weird business model for a modern SaaS platform." [See full review](https://www.capterra.com/p/144389/Yotpo/#Capterra___3351107) HD Hannah D. Warehouse Assistant Manager > "Creates an easy trust worthy face for your company." [See full review](https://www.capterra.com/p/144389/Yotpo/#Capterra___6794018) CV Cleo V. Dir. of eCommerce > "It's expensive - definitely the most expensive of the options out there, but it comes with white glove..." [See full review](https://www.capterra.com/p/144389/Yotpo/#Capterra___2981893) SL Suzanne L. Head of CRM > "Good core functionality" [See full review](https://www.capterra.com/p/144389/Yotpo/#Capterra___6822718) CM Chantell M. Marketing Associate > "I've run into an issue with the visual content curator that hasn't been solved, even with multiple..." [See full review](https://www.capterra.com/p/144389/Yotpo/#Capterra___2739663) LM Larissa M. Graphic Designer > "Easy and convenient access to website features" [See full review](https://www.capterra.com/p/144389/Yotpo/#Capterra___6559151) CB Catarina B. Owner > "The only negative for me is how their external scripts can affect my site speed, perhaps this is..." [See full review](https://www.capterra.com/p/144389/Yotpo/#Capterra___2426158) Manjulika B. Equity Trader > "With a wide range of features designed to support both onsite and offsite strategies, it's clear that..." [See full review](https://www.capterra.com/p/144389/Yotpo/#Capterra___4724730) JP Juliette P. CEO > "Yotpo was too expensive." [See full review](https://www.capterra.com/p/144389/Yotpo/#Capterra___3758277) AH Alex H. Owner > "YOTPO really helps build customer trust for my store and thus aids conversion rate. " [See full review](https://www.capterra.com/p/144389/Yotpo/#Capterra___3818896) KN Kamal N. Business Development Manager > "The price is pretty expensive." [See full review](https://www.capterra.com/p/144389/Yotpo/#Capterra___4345648) JA Jacki A. Owner > "I like the customization aspect." [See full review](https://www.capterra.com/p/144389/Yotpo/#Capterra___4972364) KN Kamal N. Business Development Manager > "Customer support is not so good." [See full review](https://www.capterra.com/p/144389/Yotpo/#Capterra___4345648) VR Verified Reviewer Owner > "I've been pretty satisfied overall. Plus Yotpo has many other apps that intergrate well." [See full review](https://www.capterra.com/p/144389/Yotpo/#Capterra___6043158) PM Paul M. ZCEO > "Using the admin site can be frustrating because it is slow and sometimes confusing." [See full review](https://www.capterra.com/p/144389/Yotpo/#Capterra___2907363) Patrick G. ecommerce administrator > "We were happy with a previous reviews solution until we couldn't integrate with Google shopping ads but..." [See full review](https://www.capterra.com/p/144389/Yotpo/#Capterra___3679976) EE Esteban E. eCom Manager > "It's very hard to set up and the customer support takes too long to solve issues ." [See full review](https://www.capterra.com/p/144389/Yotpo/#Capterra___3186251) JAN Jo-Ann N. Owner > "It's so easy to set it all up and massively important for social proof." [See full review](https://www.capterra.com/p/144389/Yotpo/#Capterra___6051601) Eszter D. Marketing manager > "they only offer annual contracts, very expensive plans." [See full review](https://www.capterra.com/p/144389/Yotpo/#Capterra___3116798) VR Verified Reviewer Marketing Manager > "We have a lot of product reviews, not only for marketing but also for the benefit of our customers." [See full review](https://www.capterra.com/p/144389/Yotpo/#Capterra___3566127) KF Kay F. Owner > "It takes so long to navigate around anything and nothing is explained." [See full review](https://www.capterra.com/p/144389/Yotpo/#Capterra___2941217) MA Melanie A. Owner > "I really love that I can set up to send reminders to my customers to leave a review." [See full review](https://www.capterra.com/p/144389/Yotpo/#Capterra___3817614) MR Mats R. Owner > "Another bad feature is the localization." [See full review](https://www.capterra.com/p/144389/Yotpo/#Capterra___3351107) Manjulika B. Equity Trader > "One of the things that really sets Yotpo apart is their commitment to staying up-to-date with the latest..." [See full review](https://www.capterra.com/p/144389/Yotpo/#Capterra___4724730) AS Ange S. Brand Manager > "Sometimes the different tiers and offers can be confusing; not sure where YOTPO reviews ends and YOTPO..." [See full review](https://www.capterra.com/p/144389/Yotpo/#Capterra___2713534) RM Robert M. Owner > "It really helps gather reviews after purchases automatically." [See full review](https://www.capterra.com/p/144389/Yotpo/#Capterra___3676290) VR Verified Reviewer Owner CEO > "Only after I started paying learned that even though I'm paying I don't unlock features. Until I get a..." [See full review](https://www.capterra.com/p/144389/Yotpo/#Capterra___2429836) VR Verified Reviewer Marketing Manager > "It is beneficial to moderate online reviews and responds to meeting customers' needs." [See full review](https://www.capterra.com/p/144389/Yotpo/#Capterra___3566127) PM Paul M. ZCEO > "That needs to be fixed or scrapped." [See full review](https://www.capterra.com/p/144389/Yotpo/#Capterra___2907363) RM Robert M. Owner > "I have been using Yotpo for several and it has helped my business grow with reviews." [See full review](https://www.capterra.com/p/144389/Yotpo/#Capterra___3676290) CG Chris G. Marketing Director > "Lots of features are only available on the higher tier plans which are far too expensive for small..." [See full review](https://www.capterra.com/p/144389/Yotpo/#Capterra___2569296) Manjulika B. Equity Trader > "They regularly update their product, so you can be confident that you're always using the most..." [See full review](https://www.capterra.com/p/144389/Yotpo/#Capterra___4724730) SV Stephen V. Digital Experience Manager > "I also don't like that I can't send review requests with our ESP, Klaviyo. " [See full review](https://www.capterra.com/p/144389/Yotpo/#Capterra___2257182) MM Markeisha M. Founder > "I've used Yotpo for about 3 years and I have been recently loving the new improvements with campaign..." [See full review](https://www.capterra.com/p/144389/Yotpo/#Capterra___4661223) MJ Michelle J. Owner > "It is pretty expensive when you look at emails sent verses reviews received." [See full review](https://www.capterra.com/p/144389/Yotpo/#Capterra___2562481) DB Dal B. President > "Many different plans are available and the functionailty is superior to other competitors." [See full review](https://www.capterra.com/p/144389/Yotpo/#Capterra___4675555) JF Jonathan F. President > "WAY too expensive and our reviews are disorganized and all over our website" [See full review](https://www.capterra.com/p/144389/Yotpo/#Capterra___2713463) VR Verified Reviewer Communications Director > "Yotpo gets the job done in an effective fashion and a revenue booster for our company." [See full review](https://www.capterra.com/p/144389/Yotpo/#Capterra___4382675) Mauricio C. CEO & FOUNDER > "The price, if we compare with another apps, is more expensive." [See full review](https://www.capterra.com/p/144389/Yotpo/#Capterra___2578758) MH Mia H. Marketing Coordinator > "I love that we are able to manage positive and negative reviews that come in." [See full review](https://www.capterra.com/p/144389/Yotpo/#Capterra___3848491) SV Shivangi V. CEO > "The initial CVS file was not easy to navigate." [See full review](https://www.capterra.com/p/144389/Yotpo/#Capterra___2574896) CV Cleo V. Dir. of eCommerce > "Yotpo definitely offers the most robust options for loyalty and referral programs, that definitely is..." [See full review](https://www.capterra.com/p/144389/Yotpo/#Capterra___2981893) JB Joe B. Owner > "Every service costs money and it adds up quick." [See full review](https://www.capterra.com/p/144389/Yotpo/#Capterra___2576367) DB Dal B. President > "Its likely the best review widget available particularly for Shopify." [See full review](https://www.capterra.com/p/144389/Yotpo/#Capterra___4675555) SJ Stephanie J. CEO/Founder > "I hate the layout of the dashboard." [See full review](https://www.capterra.com/p/144389/Yotpo/#Capterra___2714606) AC Alfonso C. Founder > "I just love the way it handles reviews, the automation, the negative feedback tools and that we share to..." [See full review](https://www.capterra.com/p/144389/Yotpo/#Capterra___2911478) SC Stuart C. director > "not worth the money" [See full review](https://www.capterra.com/p/144389/Yotpo/#Capterra___2570073) AM Amy M. business owner > "SO many great features, really visible for the customer to see when deciding on a purchase" [See full review](https://www.capterra.com/p/144389/Yotpo/#Capterra___4310739) SJ Stephanie J. CEO/Founder > "It's not easy to use." [See full review](https://www.capterra.com/p/144389/Yotpo/#Capterra___2714606) [View Reviews](https://www.capterra.com/p/144389/Yotpo/reviews/) ## User interface 4.68 (704) [Yotpo](https://www.capterra.com/p/144389/Yotpo/) 4.53 (376) ### Features Do these products fit your needs? Prioritize real-user-identified key features according to your needs to find your best fit. \--% Fit vs \--% Fit Activity Dashboard 207 Important Activity Tracking 150 Important AI Copilot 120 Important Birdeye Top features 45/50 - Activity Dashboard - Activity Tracking - AI Copilot - Alerts/Notifications - API - Campaign Management - Chat/Messaging - Commenting/Notes - Communication Management - CRM - Customer Experience Management - Customizable Branding - Customizable Reports - Customizable Templates - Dashboard - Data Import/Export - Email Management - Email Reminders - Engagement Tracking - Feedback Management - Generative AI - Monitoring - Multi-Channel Campaigns - Multi-Language - Multi-Location - Negative Feedback Management - Performance Metrics - Purchasing & Receiving - Ratings/Reviews - Real-Time Analytics - Real-Time Data - Real-Time Notifications - Reminders - Reporting & Statistics - Response Management - Review Badge Management - Review Monitoring - Review Notification - Review Request - Sentiment Analysis - SEO Management - SMS Messaging - Social Media Integration - Social Promotion - Social Sharing - Survey/Poll Management - Surveys & Feedback - Template Management - Third-Party Integrations - Visual Analytics [See all features](https://www.capterra.com/p/152997/BirdEye/#features) Yotpo 28/50 - Activity Dashboard - Activity Tracking - AI Copilot - Alerts/Notifications - API - Campaign Management - Chat/Messaging - Commenting/Notes - Communication Management - CRM - Customer Experience Management - Customizable Branding - Customizable Reports - Customizable Templates - Dashboard - Data Import/Export - Email Management - Email Reminders - Engagement Tracking - Feedback Management - Generative AI - Monitoring - Multi-Channel Campaigns - Multi-Language - Multi-Location - Negative Feedback Management - Performance Metrics - Purchasing & Receiving - Ratings/Reviews - Real-Time Analytics - Real-Time Data - Real-Time Notifications - Reminders - Reporting & Statistics - Response Management - Review Badge Management - Review Monitoring - Review Notification - Review Request - Sentiment Analysis - SEO Management - SMS Messaging - Social Media Integration - Social Promotion - Social Sharing - Survey/Poll Management - Surveys & Feedback - Template Management - Third-Party Integrations - Visual Analytics [See all features](https://www.capterra.com/p/144389/Yotpo/#features) ### Recognition Birdeye is recognized as a top-rated tool in 5 Capterra Shortlist reports Yotpo is recognized as a top-rated tool in 2 Capterra Shortlist reports ### Deployment & support Birdeye Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Yotpo Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details Birdeye - By Birdeye - Located in United States - Founded in 2012 Yotpo - By Yotpo - Located in Israel - Founded in 2010 ## Popular Comparisons [Birdeye](https://www.capterra.com/p/152997/BirdEye/)[4.68 (704)](https://www.capterra.com/p/152997/BirdEye/reviews/) vs [Trustpilot](https://www.capterra.com/p/169618/Trustpilot/)[4.47 (1,204)](https://www.capterra.com/p/169618/Trustpilot/reviews/) Contact vendor for pricing Price $299/month 4.6 Features 4.4 4.7 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/152997-169618/BirdEye-vs-Trustpilot) [Yotpo](https://www.capterra.com/p/144389/Yotpo/)[4.53 (376)](https://www.capterra.com/p/144389/Yotpo/reviews/) vs [Trustpilot](https://www.capterra.com/p/169618/Trustpilot/)[4.47 (1,204)](https://www.capterra.com/p/169618/Trustpilot/reviews/) $199/month Price $299/month 4.4 Features 4.4 4.4 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/144389-169618/Yotpo-vs-Trustpilot) [Birdeye](https://www.capterra.com/p/152997/BirdEye/)[4.68 (704)](https://www.capterra.com/p/152997/BirdEye/reviews/) vs [Brand24](https://www.capterra.com/p/149054/Brand24/)[4.70 (254)](https://www.capterra.com/p/149054/Brand24/reviews/) Contact vendor for pricing Price $199/month 4.6 Features 4.4 4.7 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/149054-152997/Brand24-vs-BirdEye) [Yotpo](https://www.capterra.com/p/144389/Yotpo/)[4.53 (376)](https://www.capterra.com/p/144389/Yotpo/reviews/) vs [TrueReview](https://www.capterra.com/p/210085/TrueReview/)[4.97 (152)](https://www.capterra.com/p/210085/TrueReview/reviews/) $199/month Price $49/month 4.4 Features 4.9 4.4 Ease of Use 4.9 [View full comparison](https://www.capterra.com/compare/144389-210085/Yotpo-vs-TrueReview) [Birdeye](https://www.capterra.com/p/152997/BirdEye/)[4.68 (704)](https://www.capterra.com/p/152997/BirdEye/reviews/) vs [Hootsuite](https://www.capterra.com/p/121701/HootSuite/)[4.37 (3,796)](https://www.capterra.com/p/121701/HootSuite/reviews/) Contact vendor for pricing Price $249/month 4.6 Features 4.3 4.7 Ease of Use 4.3 [View full comparison](https://www.capterra.com/compare/121701-152997/HootSuite-vs-BirdEye) [Yotpo](https://www.capterra.com/p/144389/Yotpo/)[4.53 (376)](https://www.capterra.com/p/144389/Yotpo/reviews/) vs [NiceJob](https://www.capterra.com/p/142037/NiceJob/)[4.86 (203)](https://www.capterra.com/p/142037/NiceJob/reviews/) $199/month Price $75/month 4.4 Features 4.8 4.4 Ease of Use 4.9 [View full comparison](https://www.capterra.com/compare/142037-144389/NiceJob-vs-Yotpo) [Birdeye](https://www.capterra.com/p/152997/BirdEye/)[4.68 (704)](https://www.capterra.com/p/152997/BirdEye/reviews/) vs [Doctible](https://www.capterra.com/p/187669/Doctible/)[4.80 (265)](https://www.capterra.com/p/187669/Doctible/reviews/) Contact vendor for pricing Price $249/month 4.6 Features 4.8 4.7 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/152997-187669/BirdEye-vs-Doctible) [Yotpo](https://www.capterra.com/p/144389/Yotpo/)[4.53 (376)](https://www.capterra.com/p/144389/Yotpo/reviews/) vs [Okendo](https://www.capterra.com/p/176189/Okendo/)[4.85 (223)](https://www.capterra.com/p/176189/Okendo/reviews/) $199/month Price $19/month 4.4 Features 4.6 4.4 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/144389-176189/Yotpo-vs-Okendo) [Birdeye](https://www.capterra.com/p/152997/BirdEye/)[4.68 (704)](https://www.capterra.com/p/152997/BirdEye/reviews/) vs [Referrizer](https://www.capterra.com/p/144990/Referral-Marketing-Automation/)[4.80 (196)](https://www.capterra.com/p/144990/Referral-Marketing-Automation/reviews/) Contact vendor for pricing Price $99/month 4.6 Features 4.7 4.7 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/144990-152997/Referral-Marketing-Automation-vs-BirdEye) [Yotpo](https://www.capterra.com/p/144389/Yotpo/)[4.53 (376)](https://www.capterra.com/p/144389/Yotpo/reviews/) vs [Swell](https://www.capterra.com/p/172802/Swell/)[4.59 (357)](https://www.capterra.com/p/172802/Swell/reviews/) $199/month Price Contact vendor for pricing 4.4 Features 4.5 4.4 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/144389-172802/Yotpo-vs-Swell) [Birdeye](https://www.capterra.com/p/152997/BirdEye/)[4.68 (704)](https://www.capterra.com/p/152997/BirdEye/reviews/) vs [Reputation](https://www.capterra.com/p/167624/Reputation-com/)[4.39 (184)](https://www.capterra.com/p/167624/Reputation-com/reviews/) Contact vendor for pricing Price Contact vendor for pricing 4.6 Features 4.3 4.7 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/152997-167624/BirdEye-vs-Reputation-com) [Yotpo](https://www.capterra.com/p/144389/Yotpo/)[4.53 (376)](https://www.capterra.com/p/144389/Yotpo/reviews/) vs [ReviewTrackers](https://www.capterra.com/p/140801/ReviewTrackers/)[4.66 (172)](https://www.capterra.com/p/140801/ReviewTrackers/reviews/) $199/month Price Contact vendor for pricing 4.4 Features 4.5 4.4 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/140801-144389/ReviewTrackers-vs-Yotpo)