# Compare Yotpo vs Swell 2026 | Capterra > Unsure of what to choose? Check Capterra to compare Yotpo and Swell based on pricing, features, product details, and verified reviews. Source: https://www.capterra.com/compare/144389-172802/Yotpo-vs-Swell --- # Yotpo vs Swell Features and Cost Comparison Last updated March 13th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: YotpoSwell2/4 selected [Yotpo](https://www.capterra.com/p/144389/Yotpo/)[4.5 (376)](https://www.capterra.com/p/144389/Yotpo/reviews/) [Swell](https://www.capterra.com/p/172802/Swell/)[4.6 (357)](https://www.capterra.com/p/172802/Swell/reviews/) [## Yotpo](https://www.capterra.com/p/144389/Yotpo/)[4.5 (376)](https://www.capterra.com/p/144389/Yotpo/reviews/) Starting Price $199.00/month Value-for-Money 3.9 Functionality 4.4 Ease of Use 4.4 Customer Service 4.5 Reviews Sentiment Based on [376 reviews](#user-reviews) Positive 342 Neutral 23 Negative 11 [## Swell](https://www.capterra.com/p/172802/Swell/)[4.6 (357)](https://www.capterra.com/p/172802/Swell/reviews/) Starting Price Contact vendor Value-for-Money 4.5 Functionality 4.5 Ease of Use 4.6 Customer Service 4.6 Reviews Sentiment CP TC Based on [357 reviews](#user-reviews) Positive 326 Neutral 18 Negative 13 ## Not a match? 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What’s your intended use case? ## Summary * * * Key features rated by users Features selected based on 4,104 reviews from review management software users. about the Fit Score methodology. Fit Score methodology Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about. If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology 82%Fit High performer Feature ratings Review Request 4.6 Negative Feedback Management 4.8 Review Monitoring 4.6 Response Management 4.5 Review Notification 4.7 83%Fit Feature ratings Review Request 4.6 Negative Feedback Management 4.4 Review Monitoring 4.7 Response Management 4.4 Review Notification 4.5 User satisfaction User satisfaction 4.5 User reviews[376](https://www.capterra.com/p/144389/Yotpo/reviews/) Ease of use 4.4 Functionality 4.4 Value for money 3.9 Customer support 4.5 User satisfaction 4.6 User reviews[357](https://www.capterra.com/p/172802/Swell/reviews/) Ease of use 4.6 Functionality 4.5 Value for money 4.5 Customer support 4.6 Price starts from Price starts from $199Flat Rate, Per Month - Free version - Free trial Price starts from \-- - Free version - Free trial Best for Best for eCommerce brands, online retailers, digital marketers, customer experience managers, and brand growth strategists. Best for Swell is built for healthcare and dental providers with anywhere from 1 to 1000+ locations. Other users are businesses with a physical presence that offer a reviewable service, including home services ## User reviews Pros & cons VR Verified Reviewer Sr Manager, Digital Marketing > "Having reviews, loyalty, and SMS under one roof is appealing on paper, and the review request automation..." [See full review](https://www.capterra.com/p/144389/Yotpo/#Capterra___7128751) LP Lisa P. content management > "I wanted to install yotpo on my shopify store, and play with it for 2 weeks before I wanted to commit to..." [See full review](https://www.capterra.com/p/144389/Yotpo/#Capterra___6825471) HD Hannah D. Warehouse Assistant Manager > "Yotpo customer service/support is top notch, helps problem solve and helps build flows and will check..." [See full review](https://www.capterra.com/p/144389/Yotpo/#Capterra___6794018) VR Verified Reviewer Customer Experience Supervisor > "The integration for replying to user questions submitted via Yotpo x Gorgias in particular is a bit clunky" [See full review](https://www.capterra.com/p/144389/Yotpo/#Capterra___7008336) VR Verified Reviewer Sr Manager, Digital Marketing > "The Shopify integration is clean and the on-site display widgets are easy to set up." [See full review](https://www.capterra.com/p/144389/Yotpo/#Capterra___7128751) SL Suzanne L. Head of CRM > "Awkward to integrate with e-commerce platforms which aren't Shopify" [See full review](https://www.capterra.com/p/144389/Yotpo/#Capterra___6822718) OC Owen C. MD > "Excellent integration with our Shopify ecommerce store, works really well to reward repeat customers and..." [See full review](https://www.capterra.com/p/144389/Yotpo/#Capterra___6573291) NM NATASHA M. Controller > "We were not able to customize like they said in sales pitch." [See full review](https://www.capterra.com/p/144389/Yotpo/#Capterra___7022180) AR Albert R. Customer Care Expert > "Yotpo had some nice subscription management features and many integrations that worked well with our..." [See full review](https://www.capterra.com/p/144389/Yotpo/#Capterra___6698999) FL Fabian L. E-Commerce Manager > "Very performance heavy on site, very little customization as well as the lack of ratings" [See full review](https://www.capterra.com/p/144389/Yotpo/#Capterra___6648049) XC Xavier C. Founder > "Yotpo makes full stack marketing 100% easier - The email functionality is my favourite part." [See full review](https://www.capterra.com/p/144389/Yotpo/#Capterra___6551257) AR Albert R. Customer Care Expert > "There were too many bugs and things breaking." [See full review](https://www.capterra.com/p/144389/Yotpo/#Capterra___6698999) SD Stephanie D. VP of Marketing > "We love the ease of collecting reviews, as well as their shoppable UGC and SMS solutions." [See full review](https://www.capterra.com/p/144389/Yotpo/#Capterra___6432877) LP Lisa P. content management > "I think that it's expensive." [See full review](https://www.capterra.com/p/144389/Yotpo/#Capterra___6825471) HD Hannah D. Warehouse Assistant Manager > "Overall we enjoy using yotpo, we have yet to find another company that beats the price and offers..." [See full review](https://www.capterra.com/p/144389/Yotpo/#Capterra___6794018) Philip G. Owner > "A dumpster fire of code in the web reviews widget make matters worse." [See full review](https://www.capterra.com/p/144389/Yotpo/#Capterra___6031530) FL Fabian L. E-Commerce Manager > "Simplicity, well done integrations with Shopify and Klaviyo among others" [See full review](https://www.capterra.com/p/144389/Yotpo/#Capterra___6648049) JP Juliette P. CEO > "Also, without taking a super premium plan, it was not possible to ask for customized feedbacks to our..." [See full review](https://www.capterra.com/p/144389/Yotpo/#Capterra___3758277) VR Verified Reviewer President > "Easy set up and use and good value for money." [See full review](https://www.capterra.com/p/144389/Yotpo/#Capterra___7090972) Philip G. Owner > "Contribution reports are unreliable." [See full review](https://www.capterra.com/p/144389/Yotpo/#Capterra___6031530) SL Suzanne L. Head of CRM > "Easy to set up (particularly if integrated with Shopify)" [See full review](https://www.capterra.com/p/144389/Yotpo/#Capterra___6822718) AM Andrea M. Virtual Assistant > "The facebook connection regularly disconnects, and I don't know it." [See full review](https://www.capterra.com/p/144389/Yotpo/#Capterra___4298697) AL Andrew L. eCommerce Manager > "Overall, Yotpo has been a good partner and allowed us to try out a lot of strategies with a single..." [See full review](https://www.capterra.com/p/144389/Yotpo/#Capterra___6642514) JH Jonathan H. owner > "The integration was difficult for me, but I'm not that savvy with code. " [See full review](https://www.capterra.com/p/144389/Yotpo/#Capterra___4660107) VR Verified Reviewer Marketing Manager > "The most useful feature of Yotpo is how easily it integrates with your website and provides customers..." [See full review](https://www.capterra.com/p/144389/Yotpo/#Capterra___3566127) MR Mats R. Owner > "Most of its feature are locked between different tiers, a weird business model for a modern SaaS platform." [See full review](https://www.capterra.com/p/144389/Yotpo/#Capterra___3351107) HD Hannah D. Warehouse Assistant Manager > "Creates an easy trust worthy face for your company." [See full review](https://www.capterra.com/p/144389/Yotpo/#Capterra___6794018) CV Cleo V. Dir. of eCommerce > "It's expensive - definitely the most expensive of the options out there, but it comes with white glove..." [See full review](https://www.capterra.com/p/144389/Yotpo/#Capterra___2981893) SL Suzanne L. Head of CRM > "Good core functionality" [See full review](https://www.capterra.com/p/144389/Yotpo/#Capterra___6822718) CM Chantell M. Marketing Associate > "I've run into an issue with the visual content curator that hasn't been solved, even with multiple..." [See full review](https://www.capterra.com/p/144389/Yotpo/#Capterra___2739663) LM Larissa M. Graphic Designer > "Easy and convenient access to website features" [See full review](https://www.capterra.com/p/144389/Yotpo/#Capterra___6559151) CB Catarina B. Owner > "The only negative for me is how their external scripts can affect my site speed, perhaps this is..." [See full review](https://www.capterra.com/p/144389/Yotpo/#Capterra___2426158) Manjulika B. Equity Trader > "With a wide range of features designed to support both onsite and offsite strategies, it's clear that..." [See full review](https://www.capterra.com/p/144389/Yotpo/#Capterra___4724730) JP Juliette P. CEO > "Yotpo was too expensive." [See full review](https://www.capterra.com/p/144389/Yotpo/#Capterra___3758277) AH Alex H. Owner > "YOTPO really helps build customer trust for my store and thus aids conversion rate. " [See full review](https://www.capterra.com/p/144389/Yotpo/#Capterra___3818896) KN Kamal N. Business Development Manager > "The price is pretty expensive." [See full review](https://www.capterra.com/p/144389/Yotpo/#Capterra___4345648) JA Jacki A. Owner > "I like the customization aspect." [See full review](https://www.capterra.com/p/144389/Yotpo/#Capterra___4972364) KN Kamal N. Business Development Manager > "Customer support is not so good." [See full review](https://www.capterra.com/p/144389/Yotpo/#Capterra___4345648) VR Verified Reviewer Owner > "I've been pretty satisfied overall. Plus Yotpo has many other apps that intergrate well." [See full review](https://www.capterra.com/p/144389/Yotpo/#Capterra___6043158) PM Paul M. ZCEO > "Using the admin site can be frustrating because it is slow and sometimes confusing." [See full review](https://www.capterra.com/p/144389/Yotpo/#Capterra___2907363) Patrick G. ecommerce administrator > "We were happy with a previous reviews solution until we couldn't integrate with Google shopping ads but..." [See full review](https://www.capterra.com/p/144389/Yotpo/#Capterra___3679976) EE Esteban E. eCom Manager > "It's very hard to set up and the customer support takes too long to solve issues ." [See full review](https://www.capterra.com/p/144389/Yotpo/#Capterra___3186251) JAN Jo-Ann N. Owner > "It's so easy to set it all up and massively important for social proof." [See full review](https://www.capterra.com/p/144389/Yotpo/#Capterra___6051601) Eszter D. Marketing manager > "they only offer annual contracts, very expensive plans." [See full review](https://www.capterra.com/p/144389/Yotpo/#Capterra___3116798) VR Verified Reviewer Marketing Manager > "We have a lot of product reviews, not only for marketing but also for the benefit of our customers." [See full review](https://www.capterra.com/p/144389/Yotpo/#Capterra___3566127) KF Kay F. Owner > "It takes so long to navigate around anything and nothing is explained." [See full review](https://www.capterra.com/p/144389/Yotpo/#Capterra___2941217) MA Melanie A. Owner > "I really love that I can set up to send reminders to my customers to leave a review." [See full review](https://www.capterra.com/p/144389/Yotpo/#Capterra___3817614) MR Mats R. Owner > "Another bad feature is the localization." [See full review](https://www.capterra.com/p/144389/Yotpo/#Capterra___3351107) Manjulika B. Equity Trader > "One of the things that really sets Yotpo apart is their commitment to staying up-to-date with the latest..." [See full review](https://www.capterra.com/p/144389/Yotpo/#Capterra___4724730) AS Ange S. Brand Manager > "Sometimes the different tiers and offers can be confusing; not sure where YOTPO reviews ends and YOTPO..." [See full review](https://www.capterra.com/p/144389/Yotpo/#Capterra___2713534) RM Robert M. Owner > "It really helps gather reviews after purchases automatically." [See full review](https://www.capterra.com/p/144389/Yotpo/#Capterra___3676290) VR Verified Reviewer Owner CEO > "Only after I started paying learned that even though I'm paying I don't unlock features. Until I get a..." [See full review](https://www.capterra.com/p/144389/Yotpo/#Capterra___2429836) VR Verified Reviewer Marketing Manager > "It is beneficial to moderate online reviews and responds to meeting customers' needs." [See full review](https://www.capterra.com/p/144389/Yotpo/#Capterra___3566127) PM Paul M. ZCEO > "That needs to be fixed or scrapped." [See full review](https://www.capterra.com/p/144389/Yotpo/#Capterra___2907363) RM Robert M. Owner > "I have been using Yotpo for several and it has helped my business grow with reviews." [See full review](https://www.capterra.com/p/144389/Yotpo/#Capterra___3676290) CG Chris G. Marketing Director > "Lots of features are only available on the higher tier plans which are far too expensive for small..." [See full review](https://www.capterra.com/p/144389/Yotpo/#Capterra___2569296) Manjulika B. Equity Trader > "They regularly update their product, so you can be confident that you're always using the most..." [See full review](https://www.capterra.com/p/144389/Yotpo/#Capterra___4724730) SV Stephen V. Digital Experience Manager > "I also don't like that I can't send review requests with our ESP, Klaviyo. " [See full review](https://www.capterra.com/p/144389/Yotpo/#Capterra___2257182) MM Markeisha M. Founder > "I've used Yotpo for about 3 years and I have been recently loving the new improvements with campaign..." [See full review](https://www.capterra.com/p/144389/Yotpo/#Capterra___4661223) MJ Michelle J. Owner > "It is pretty expensive when you look at emails sent verses reviews received." [See full review](https://www.capterra.com/p/144389/Yotpo/#Capterra___2562481) DB Dal B. President > "Many different plans are available and the functionailty is superior to other competitors." [See full review](https://www.capterra.com/p/144389/Yotpo/#Capterra___4675555) JF Jonathan F. President > "WAY too expensive and our reviews are disorganized and all over our website" [See full review](https://www.capterra.com/p/144389/Yotpo/#Capterra___2713463) VR Verified Reviewer Communications Director > "Yotpo gets the job done in an effective fashion and a revenue booster for our company." [See full review](https://www.capterra.com/p/144389/Yotpo/#Capterra___4382675) Mauricio C. CEO & FOUNDER > "The price, if we compare with another apps, is more expensive." [See full review](https://www.capterra.com/p/144389/Yotpo/#Capterra___2578758) MH Mia H. Marketing Coordinator > "I love that we are able to manage positive and negative reviews that come in." [See full review](https://www.capterra.com/p/144389/Yotpo/#Capterra___3848491) SV Shivangi V. CEO > "The initial CVS file was not easy to navigate." [See full review](https://www.capterra.com/p/144389/Yotpo/#Capterra___2574896) CV Cleo V. Dir. of eCommerce > "Yotpo definitely offers the most robust options for loyalty and referral programs, that definitely is..." [See full review](https://www.capterra.com/p/144389/Yotpo/#Capterra___2981893) JB Joe B. Owner > "Every service costs money and it adds up quick." [See full review](https://www.capterra.com/p/144389/Yotpo/#Capterra___2576367) DB Dal B. President > "Its likely the best review widget available particularly for Shopify." [See full review](https://www.capterra.com/p/144389/Yotpo/#Capterra___4675555) SJ Stephanie J. CEO/Founder > "I hate the layout of the dashboard." [See full review](https://www.capterra.com/p/144389/Yotpo/#Capterra___2714606) AC Alfonso C. Founder > "I just love the way it handles reviews, the automation, the negative feedback tools and that we share to..." [See full review](https://www.capterra.com/p/144389/Yotpo/#Capterra___2911478) SC Stuart C. director > "not worth the money" [See full review](https://www.capterra.com/p/144389/Yotpo/#Capterra___2570073) AM Amy M. business owner > "SO many great features, really visible for the customer to see when deciding on a purchase" [See full review](https://www.capterra.com/p/144389/Yotpo/#Capterra___4310739) SJ Stephanie J. CEO/Founder > "It's not easy to use." [See full review](https://www.capterra.com/p/144389/Yotpo/#Capterra___2714606) [View Reviews](https://www.capterra.com/p/144389/Yotpo/reviews/) CP Cher P. Practice Director > "Easy to use, very efficient, and helps us consistently gather patient feedback while also strengthening our online..." [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___7127949) SS Shannon S. CEO > "I consider that a huge mistake and personally believe that had I stayed with Swell, I'd be closing in on 2000..." [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___6431909) TC Tracy C. Owner > "Our texting campaigns for broader messaging to our clientele was effortless and fruitful." [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___7027304) HM Holly M. Operations Manager > "The only thing I dont like it that if a patient leaves a review directly though google and not by clciking the..." [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___6006013) TC Tracy C. Owner > "Swell is highly recommended by us for our communications with clientele which has allowed our business to grow..." [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___7027304) AJ Amy J. Manager > "Creating a chat to a new member wasn't the easiest to figure out." [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___6677337) CP Cher P. Practice Director > "Overall, a very positive experience, simple to use, effective, and helpful for managing patient feedback and..." [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___7127949) SS Shannon S. CEO > "Not only did their CEO never return a call, that company hasn't been much heard of since." [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___6431909) KA Kyle A. Practice Manager > "Great, It's an excellent service that allows ease of access for reviews to patients and User Interface for it's..." [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___6549695) SB Scott B. Marketing Director > "After four months of hearing that the Swell development team is working on it, I finally resorted to posting a..." [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___5091583) JS James S. Founder > "Promotes feedback and client ratings to show the quality and variety of client experiences at Shamrock Sailing..." [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___6348242) SE Susan E. Marketing > "It currently doesn't allow attachments to be sent, sometimes clients send us screenshots of something and we are..." [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3516907) TC Tracy C. Owner > "We love the ease of use for efficiently communicating with our clientele where they are - which is digital!" [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___7027304) HDD H David D. Installed Sales Manager > "Could never speak to somebody, had to be chat or email. " [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___5091558) BS Brian S. owner > "Working with Swell has been wonderful and the number of reviews we have received from our patients in the 4 months..." [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___6585248) AF Alan F. Owner > "We lost the ability to text our customers, through no fault of Swell, but when we called support we got their..." [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___4349261) HM Holly M. Operations Manager > "I love that I can acess all our offices reviews in one place without going into all three google business accounts." [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___6006013) MJO Mary Jo O. owner > "I find the dashboard confusing at time - too many tabs and it doesn't open on the review page that I had asked for" [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3866427) SB Scott B. Marketing Director > "The product works great at solicitating reviews and responding to the results." [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___5091583) KS Karen S. GM > "The automation system never worked right" [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___5092494) JN Jacob N. Marketing Coordinator > "I liked the ability to message clients through email and text." [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___5019760) AV Amy V. Interior Designer > "Not a fan of the archives, it is tricky to find an older conversation" [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___5091794) AP Amber P. Marketing Director > "We find that many patients want to communicate via text and Swell allows us to do that while keeping the..." [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3843045) MA Michael A. dentist > "customer service was horrible when I was using it." [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___5098631) JF Jonathan F. Owner > "He’s easy to reach snd to communicate with." [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___6722192) SB Staci B. Manager > "I find the interface to be slightly harder to navigate in comparison to Podium" [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3516909) AT Archita T. marketing professional > "doctors are so friendly and helpful." [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___6482320) BL Brandi L. Director of care navigation > "We still get pretty frustrated with the notification system and messages just not showing up." [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3843190) JF Jonathan F. Owner > "The team behind Swell is incredible." [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___6722192) CC Crisel C. CEO > "I feel they didn’t deliver what they had sold" [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___6001512) VB Vicky B. Office Manager > "easy to use" [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___6622304) MG Michelle G. Dir of Info Services > "The support team is knowlegeable but the time to resolve support issues using the chat function is super slow as if..." [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3495552) BS Brian S. owner > "Very easy to set up and get on board with them." [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___6585248) HDD H David D. Installed Sales Manager > "Customer service was awful. " [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___5091558) JR Jen R. Director of Operations > "I love that we can customize which providers patients are sent the text message to write a review." [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3843023) EB Evan B. Owner > "In fact I initially stopped using Swell, because I did not like the person helping me and then when I was talked..." [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3829468) KS Karen S. GM > "We found swell customer service to be available and helpful" [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___5092494) SB Scott B. President > "Unfortunately, I was not able to continue using it due to a lack of a few features that are needed in my operation...." [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3496755) HDD H David D. Installed Sales Manager > "We have left Swell and we are happy to pay more with one of your competitors." [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___5091558) BV Blake V. Customer success manager > "Many of my coworkers aren't announced when they are assigned to a conversation." [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3829102) MS Megan S. Pet Services Manager > "I like being able to text our clients and have a history log of conversations." [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3862566) NH Nallele H. Front desk > "Sometimes swell loses connection with the server" [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3690275) JR Jen R. Director of Operations > "I also love that you can choose to send certain messaging contingent on the service that took place." [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3843023) EC Erin C. Insurance Coordinator > "I had a slightly difficult time finding where in the software to find patients so we could remove them from..." [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3136504) SC Shaun C. Owner > "Swell automatically pulls customer info from my Fareharbor account, this is my favorite feature!" [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3516953) CJG Christine Joy G. HR Officer > "It's hard to find the reviews addressed to me. " [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3860430) Gurvinder K. Best ever app for texting, sms for buisness" > "This platform allows massages to clients to ask for Google product reviews for my business which is important for..." [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3494417) EB Evan B. Owner > "I wanted out of my expensive contract and was told no." [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3829468) AG Alisha G. Office Manager > "I like the fact that I can customize my settings, then turn on auto reviews and never have to manually send review..." [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3136474) EB Evan B. Owner > "Review alert is slow." [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3829468) SG Savannah G. Marketing Manager > "The website chat feature has been a huge help because potential customers do not have to stay on the website for us..." [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3495548) JF Jo F. Loan Officer > "Sometimes the page runs slower, still needs to remove older version of site" [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3136464) KR Krista R. CISR > "Our clients are at easy in using the texting platform, which makes interaction with them much more enjoyable." [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3829233) KM Kalina M. Owner > "It is not perfect, they need to improve single text it is frustrating and confusing to the person receiving it." [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3489835) LS Leon S. President > "We really like the group chat feature whereby the customer can choose the department that he wants to communicate..." [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3151895) JS Jessica S. Office Manager > "We have tried numerous things such as setting a guardian, a parent, or guarantor but it has not worked yet." [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3144942) AP Amber P. Marketing Director > "This is especially helpful when multiple internal team members are answering inquiries." [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3843045) MN Michael N. Owner > "Initially it was excellent, however my reviews have been stagnant for several months, which now is pusjing me to..." [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3501728) SR Sara R. Marketing Director > "I love the ease of use in adding contacts, communicating with them, and easily managing responses." [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3829176) RS Rebecca S. Owner/Operator > "So being trapped in to a contract where the claims of service are not being met." [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3148827) AV Amy V. Interior Designer > "It has been great and more budget friendly" [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___5091794) MS Michael S. owner > "Some of the few difficulties may well be chocked up to user error and lack of familiarity with the software." [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3145009) CM Cassie M. Practice Administrator > "It is very reasonably priced as well." [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___5084005) FO Frazier O. Head of Marketing > "They're a smaller company which caused some issues between one of our APIs. " [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3350801) HG Heather G. Administrator > "Swell is very helpful for getting reviews" [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___5092222) TM Tara M. Assistant Administrative Manager > "Software tends to glitch a lot or gives an error message." [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3137202) KS Karen S. GM > "Nice people, not our favorite but we liked their staff" [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___5092494) MT Marina T. Band and Orchestra Manager > "Threads already in conversation between two other people SHOULD NOT BE SENT VIA EMAIL TO ALL." [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3136495) JM Jodi M. VP > "I love that I don’t have to contact each customer every morning like I used to do and it sends out Links to leave..." [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3146589) DJ Dan J. Owner > "Of course I forgot and didn't realize I was being charged the monthy fee until I looked at my credit card bill. " [See full review](https://www.capterra.com/p/172802/Swell/#GetApp___3324509) WS Will S. owner/manager > "What we found is customers are using it to find products and inquire about other services our business offers, much..." [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3509454) RS Rebecca S. Owner/Operator > "Not only to have issues from the start, but I was misled about a seasonal contract, as I am a seasonal business." [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3148827) RC Richard C. Manager > "We are able to increase positive reviews and stay in contact with customers in a format that they enjoy and seem to..." [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3145100) SI Steven I. Marketing & Media Director > "Don't advertise use of an API when the API is worthless." [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3509259) MJ Melody J. sales > "It is a convenient tool that connects me with my customers. Though there are glitches with some of the features,..." [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3151545) EB Evan B. Owner > "I do not find the support to be great." [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3829468) JS Jessica S. Office Manager > "We love the ability to text our patients and chat with them when they are not able to take a phone call." [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3144942) TR Trisha R. Owner > "Terrible experience." [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3537032) VW Veronica W. Marketing Manager > "Although clumsy in some aspects it overall fits our needs at the time being as being a way to contact and stay in..." [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3136525) MR Martha R. Office manager > "Sometimes the text don’t get send right." [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3495520) [View Reviews](https://www.capterra.com/p/172802/Swell/reviews/) ## User interface [Yotpo](https://www.capterra.com/p/144389/Yotpo/) 4.53 (376) [Swell](https://www.capterra.com/p/172802/Swell/) 4.59 (357) ### Features Do these products fit your needs? Prioritize real-user-identified key features according to your needs to find your best fit. \--% Fit vs \--% Fit Activity Dashboard 207 Important Activity Tracking 150 Important AI Copilot 120 Important Yotpo 28/50 - Activity Dashboard - Activity Tracking - AI Copilot - Alerts/Notifications - API - Campaign Management - Chat/Messaging - Commenting/Notes - Communication Management - CRM - Customer Experience Management - Customizable Branding - Customizable Reports - Customizable Templates - Dashboard - Data Import/Export - Email Management - Email Reminders - Engagement Tracking - Feedback Management - Generative AI - Monitoring - Multi-Channel Campaigns - Multi-Language - Multi-Location - Negative Feedback Management - Performance Metrics - Purchasing & Receiving - Ratings/Reviews - Real-Time Analytics - Real-Time Data - Real-Time Notifications - Reminders - Reporting & Statistics - Response Management - Review Badge Management - Review Monitoring - Review Notification - Review Request - Sentiment Analysis - SEO Management - SMS Messaging - Social Media Integration - Social Promotion - Social Sharing - Survey/Poll Management - Surveys & Feedback - Template Management - Third-Party Integrations - Visual Analytics [See all features](https://www.capterra.com/p/144389/Yotpo/#features) Swell Top features 41/50 - Activity Dashboard - Activity Tracking - AI Copilot - Alerts/Notifications - API - Campaign Management - Chat/Messaging - Commenting/Notes - Communication Management - CRM - Customer Experience Management - Customizable Branding - Customizable Reports - Customizable Templates - Dashboard - Data Import/Export - Email Management - Email Reminders - Engagement Tracking - Feedback Management - Generative AI - Monitoring - Multi-Channel Campaigns - Multi-Language - Multi-Location - Negative Feedback Management - Performance Metrics - Purchasing & Receiving - Ratings/Reviews - Real-Time Analytics - Real-Time Data - Real-Time Notifications - Reminders - Reporting & Statistics - Response Management - Review Badge Management - Review Monitoring - Review Notification - Review Request - Sentiment Analysis - SEO Management - SMS Messaging - Social Media Integration - Social Promotion - Social Sharing - Survey/Poll Management - Surveys & Feedback - Template Management - Third-Party Integrations - Visual Analytics [See all features](https://www.capterra.com/p/172802/Swell/#features) ### Recognition Yotpo is recognized as a top-rated tool in 2 Capterra Shortlist reports Swell is recognized as a top-rated tool in 3 Capterra Shortlist reports ### Deployment & support Yotpo Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Swell Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details Yotpo - By Yotpo - Located in Israel - Founded in 2010 Swell - By Swell CX - Located in United States - Founded in 2016 ## Popular Comparisons [Yotpo](https://www.capterra.com/p/144389/Yotpo/)[4.53 (376)](https://www.capterra.com/p/144389/Yotpo/reviews/) vs [Trustpilot](https://www.capterra.com/p/169618/Trustpilot/)[4.47 (1,204)](https://www.capterra.com/p/169618/Trustpilot/reviews/) $199/month Price $299/month 4.4 Features 4.4 4.4 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/144389-169618/Yotpo-vs-Trustpilot) [Swell](https://www.capterra.com/p/172802/Swell/)[4.59 (357)](https://www.capterra.com/p/172802/Swell/reviews/) vs [Trustpilot](https://www.capterra.com/p/169618/Trustpilot/)[4.47 (1,204)](https://www.capterra.com/p/169618/Trustpilot/reviews/) Contact vendor for pricing Price $299/month 4.5 Features 4.4 4.6 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/169618-172802/Trustpilot-vs-Swell) [Yotpo](https://www.capterra.com/p/144389/Yotpo/)[4.53 (376)](https://www.capterra.com/p/144389/Yotpo/reviews/) vs [TrueReview](https://www.capterra.com/p/210085/TrueReview/)[4.97 (152)](https://www.capterra.com/p/210085/TrueReview/reviews/) $199/month Price $49/month 4.4 Features 4.9 4.4 Ease of Use 4.9 [View full comparison](https://www.capterra.com/compare/144389-210085/Yotpo-vs-TrueReview) [Swell](https://www.capterra.com/p/172802/Swell/)[4.59 (357)](https://www.capterra.com/p/172802/Swell/reviews/) vs [TrueReview](https://www.capterra.com/p/210085/TrueReview/)[4.97 (152)](https://www.capterra.com/p/210085/TrueReview/reviews/) Contact vendor for pricing Price $49/month 4.5 Features 4.9 4.6 Ease of Use 4.9 [View full comparison](https://www.capterra.com/compare/172802-210085/Swell-vs-TrueReview) [Yotpo](https://www.capterra.com/p/144389/Yotpo/)[4.53 (376)](https://www.capterra.com/p/144389/Yotpo/reviews/) vs [Birdeye](https://www.capterra.com/p/152997/BirdEye/)[4.68 (704)](https://www.capterra.com/p/152997/BirdEye/reviews/) $199/month Price Contact vendor for pricing 4.4 Features 4.6 4.4 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/144389-152997/Yotpo-vs-BirdEye) [Swell](https://www.capterra.com/p/172802/Swell/)[4.59 (357)](https://www.capterra.com/p/172802/Swell/reviews/) vs [Birdeye](https://www.capterra.com/p/152997/BirdEye/)[4.68 (704)](https://www.capterra.com/p/152997/BirdEye/reviews/) Contact vendor for pricing Price Contact vendor for pricing 4.5 Features 4.6 4.6 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/152997-172802/BirdEye-vs-Swell) [Yotpo](https://www.capterra.com/p/144389/Yotpo/)[4.53 (376)](https://www.capterra.com/p/144389/Yotpo/reviews/) vs [NiceJob](https://www.capterra.com/p/142037/NiceJob/)[4.86 (203)](https://www.capterra.com/p/142037/NiceJob/reviews/) $199/month Price $75/month 4.4 Features 4.8 4.4 Ease of Use 4.9 [View full comparison](https://www.capterra.com/compare/142037-144389/NiceJob-vs-Yotpo) [Swell](https://www.capterra.com/p/172802/Swell/)[4.59 (357)](https://www.capterra.com/p/172802/Swell/reviews/) vs [Weave](https://www.capterra.com/p/141842/Weave/)[4.34 (669)](https://www.capterra.com/p/141842/Weave/reviews/) Contact vendor for pricing Price Contact vendor for pricing 4.5 Features 4.3 4.6 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/141842-172802/Weave-vs-Swell) [Yotpo](https://www.capterra.com/p/144389/Yotpo/)[4.53 (376)](https://www.capterra.com/p/144389/Yotpo/reviews/) vs [Okendo](https://www.capterra.com/p/176189/Okendo/)[4.85 (223)](https://www.capterra.com/p/176189/Okendo/reviews/) $199/month Price $19/month 4.4 Features 4.6 4.4 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/144389-176189/Yotpo-vs-Okendo) [Swell](https://www.capterra.com/p/172802/Swell/)[4.59 (357)](https://www.capterra.com/p/172802/Swell/reviews/) vs [Podium](https://www.capterra.com/p/164285/Podium/)[4.26 (522)](https://www.capterra.com/p/164285/Podium/reviews/) Contact vendor for pricing Price Contact vendor for pricing 4.5 Features 4.2 4.6 Ease of Use 4.3 [View full comparison](https://www.capterra.com/compare/164285-172802/Podium-vs-Swell) [Yotpo](https://www.capterra.com/p/144389/Yotpo/)[4.53 (376)](https://www.capterra.com/p/144389/Yotpo/reviews/) vs [ReviewTrackers](https://www.capterra.com/p/140801/ReviewTrackers/)[4.66 (172)](https://www.capterra.com/p/140801/ReviewTrackers/reviews/) $199/month Price Contact vendor for pricing 4.4 Features 4.5 4.4 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/140801-144389/ReviewTrackers-vs-Yotpo) [Swell](https://www.capterra.com/p/172802/Swell/)[4.59 (357)](https://www.capterra.com/p/172802/Swell/reviews/) vs [rater8](https://www.capterra.com/p/177794/rater8/)[4.98 (182)](https://www.capterra.com/p/177794/rater8/reviews/) Contact vendor for pricing Price $109/month 4.5 Features 4.9 4.6 Ease of Use 4.9 [View full comparison](https://www.capterra.com/compare/172802-177794/Swell-vs-rater8)