# Compare Qualifacts Insync vs Kipu 2026 | Capterra > Unsure of what to choose? Check Capterra to compare Qualifacts Insync and Kipu based on pricing, features, product details, and verified reviews. Source: https://www.capterra.com/compare/144484-156391/InSync-EMR-vs-Kipu-EMR --- # Qualifacts Insync vs Kipu Features and Cost Comparison Last updated March 14th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: Qualifacts InsyncKipu2/4 selected [Qualifacts Insync](https://www.capterra.com/p/144484/InSync-EMR/)[4.5 (392)](https://www.capterra.com/p/144484/InSync-EMR/reviews/) [Kipu](https://www.capterra.com/p/156391/Kipu-EMR/)[4.7 (217)](https://www.capterra.com/p/156391/Kipu-EMR/reviews/) [## Qualifacts Insync](https://www.capterra.com/p/144484/InSync-EMR/)[4.5 (392)](https://www.capterra.com/p/144484/InSync-EMR/reviews/) Starting Price $75.00/month Value-for-Money 4.3 Functionality 4.4 Ease of Use 4.2 Customer Service 4.6 Reviews Sentiment RF HA CH Based on [392 reviews](#user-reviews) Positive 358 Neutral 20 Negative 14 [## Kipu](https://www.capterra.com/p/156391/Kipu-EMR/)[4.7 (217)](https://www.capterra.com/p/156391/Kipu-EMR/reviews/) Starting Price Contact vendor Value-for-Money 4.6 Functionality 4.6 Ease of Use 4.7 Customer Service 4.6 Reviews Sentiment Based on [217 reviews](#user-reviews) Positive 204 Neutral 8 Negative 5 ## Not a match? 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What’s your intended use case? ## Summary * * * Features in Substance Abuse EMR Software Best performer 41 / 46 Only Qualifacts Insync - ONC-ATCB Certified - Referral Tracking - Voice Recognition 41 / 46 Only Kipu - API - Live Chat - Monitoring Device Integration User satisfaction User satisfaction 4.5 User reviews[392](https://www.capterra.com/p/144484/InSync-EMR/reviews/) Ease of use 4.2 Functionality 4.4 Value for money 4.3 Customer support 4.6 User satisfaction 4.7 User reviews[217](https://www.capterra.com/p/156391/Kipu-EMR/reviews/) Ease of use 4.7 Functionality 4.6 Value for money 4.6 Customer support 4.6 Price starts from Price starts from $75Per User, Per Month - Free version - Free trial Price starts from \-- - Free version - Free trial Best for Best for We support practices in Behavioral and Mental Health, Substance Use and Opioid Addiction, Community and Government Health Agencies, Clinics, Physical, Occupational and Speech Language Therapy. Best for Kipu serves multi-provider enterprise addiction treatment, SUD, behavioral health, and eating disorder centers with comprehensive EMR, CRM, and RCM solutions. ## User reviews Pros & cons RF Robert F. Psychiatrist > "Program offers a lot of customization, a lot of ways to access menus from different aspects of the program." [See full review](https://www.capterra.com/p/144484/InSync-EMR/#Capterra___7145038) CB Celeste B. Owner > "Besides from the platform being very expensive, I had to pay my Biller triple what I’ve done in previous years and had to pay my staff hourly for training that felt..." [See full review](https://www.capterra.com/p/144484/InSync-EMR/#Capterra___7117067) HA Hayleigh A. Doctor > "We had a coordinator working with us who was thorough and listened to our concerns about the system and sent plenty of S & Ps for us." [See full review](https://www.capterra.com/p/144484/InSync-EMR/#Capterra___6883665) CB Celeste B. Owner > "We have pages of glitches and errors that are impacted our payroll and our insurance billing." [See full review](https://www.capterra.com/p/144484/InSync-EMR/#Capterra___7117067) CH Crystal H. Admin > "Most reports export to excel making it easier to get the reporting that is being asked for" [See full review](https://www.capterra.com/p/144484/InSync-EMR/#Capterra___6594277) CB Celeste B. Owner > "We launched when our billing system wasn’t even set up due to the error of the Trainer." [See full review](https://www.capterra.com/p/144484/InSync-EMR/#Capterra___7117067) LB Larry B. Administrator > "Has some nice features, enjoy the clinical charting schedule feature" [See full review](https://www.capterra.com/p/144484/InSync-EMR/#Capterra___6610025) CB Celeste B. Owner > "I can't express the amount of stress it caused my staff and myself." [See full review](https://www.capterra.com/p/144484/InSync-EMR/#Capterra___7117067) LB Lauren B. Occupational Therapy > "After a short time utilizing Insync it was easy to navigate and it is efficient to carry over information from a previous note." [See full review](https://www.capterra.com/p/144484/InSync-EMR/#Capterra___6582396) TR Teri R. Practice Office Manager > "The Resource Center is not great it's frustrating when trying to "guess" how something might be worded in order to search. If no help there, I go to the support and..." [See full review](https://www.capterra.com/p/144484/InSync-EMR/#Capterra___6594508) JW Jessy W. Systems Director > "I love that we are finally using an EHR that requires little to no workarounds to get the job done!" [See full review](https://www.capterra.com/p/144484/InSync-EMR/#Capterra___6593183) MH Maranda H. Practice Manager > "There is a limited amount of my team wo are allowed to make tickets for issues, which does not help when they are having technical issues that we are not there to..." [See full review](https://www.capterra.com/p/144484/InSync-EMR/#Capterra___6087321) MA Melanie A. Director of Speech and Language Services > "In addition, they were able to train our staff to a level where we are now able to create our own custom and clinical forms should the need arise and to independently..." [See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___3757946) VM Vicky M. Billing > "This is a very complex billing platform with no support, AND a LONG contract that you cannot get out of. " [See full review](https://www.capterra.com/p/144484/InSync-EMR/#Capterra___6413669) MA Melanie A. Director of Speech and Language Services > "The inSync software supported the vast majority of what we needed in our documentation system and we were able to integrate our needs into their system very well. ..." [See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___3757946) VM Vicky M. Billing > "The overseas staff is just like all of the other overseas staff everywhere, they are not allowed to think, they must read from a script. " [See full review](https://www.capterra.com/p/144484/InSync-EMR/#Capterra___6413669) MM Michele M. Executive Director > "I like the color scheme and the layout." [See full review](https://www.capterra.com/p/144484/InSync-EMR/#Capterra___6605985) PC Paula C. OFFICE MANAGER > "when a client cancels the confirmation should not go out" [See full review](https://www.capterra.com/p/144484/InSync-EMR/#Capterra___6609920) IH Ian H. CEO > "We like the versatility of the software and how it is multi-functional and able to address many of the needs of our practice from billing, scheduling, documentation,..." [See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___3729048) SD Samantha D. Executive Assistant of Clinical Opersations > "Technical issues are common and it can take a long time for them to be fixed." [See full review](https://www.capterra.com/p/144484/InSync-EMR/#Capterra___6610077) SF Steve F. Director > "The implimentation team was amazing and we always had access to them through the process to launch right on time according to our needs. And also, the trainer..." [See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___4386127) DG Desiree G. Clinical Director > "The least things that I like about the software are not having an app, how slow the program runs, and not being able to add certain functionality to the charting..." [See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___4044362) AM Anna M. CEO > "claims from insurance companies are being paid faster and we are able to utilize the functions to verify insurance catching potential problems early." [See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___3969324) MH Maranda H. Practice Manager > "The customer reps do not call when we provide them with times we are available." [See full review](https://www.capterra.com/p/144484/InSync-EMR/#Capterra___6087321) DA David A. Clinic Director and FNP-C > "It is easy to learn the system and navigate." [See full review](https://www.capterra.com/p/144484/InSync-EMR/#Capterra___6607739) AK Akash K. Owner > "Taxonomy codes were put in incorrectly which we didn't catch till later." [See full review](https://www.capterra.com/p/144484/InSync-EMR/#Capterra___4951090) NG Nichole G. Administrative Assistant > "Qualifacts bought InSync, and one of the nice things is that they didn't completely gut the good things about InSync." [See full review](https://www.capterra.com/p/144484/InSync-EMR/#Capterra___6294496) NG Nichole G. Administrative Assistant > "All of my tickets for that request have gone missing and I have yet to hear from anyone regarding this." [See full review](https://www.capterra.com/p/144484/InSync-EMR/#Capterra___6294496) HW Hannah W. Administration > "There are a lot of steps on the admin side for creating things within the system (i.e. encounters) which makes it hard to remember and do quickly, but with time I'm..." [See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___4539544) NG Nichole G. Administrative Assistant > "This is NOT Qualifacts fault, by any means. But when I asked if this feature would be implemented I was told to reach out to ask for a meeting." [See full review](https://www.capterra.com/p/144484/InSync-EMR/#Capterra___6294496) NG Nichole G. Administrative Assistant > "They did work on fixing many of the issues that InSync had, which was very promising and very nice." [See full review](https://www.capterra.com/p/144484/InSync-EMR/#Capterra___6294496) AK Akash K. Owner > "They have since been bought by Qualifacts and things are going down the drain quickly." [See full review](https://www.capterra.com/p/144484/InSync-EMR/#Capterra___4951090) MS Melissa S. Practice Administrator > "We are brand new to using it - but overall our therapists are happy - the auto charging is off to a good start - the patient portal user experience is a game changer,..." [See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___4140081) KR Katie R. Patient Care Coordinator > "We spent most of our implementation training still trying to get our program built out and honestly feel as if we should have had another 6-8 weeks of weekly calls..." [See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___3699345) MB Michael B. Director of Operations > "InSync is extremely intuitive as all systems within the program are interconnected, reducing time needed to move through the system and complete tasks." [See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___4793091) AK Akash K. Owner > "Frequent errors in when they were implementing us." [See full review](https://www.capterra.com/p/144484/InSync-EMR/#Capterra___4951090) EM Ethan M. Psychiatrist > "Clinical EHR side is great; we worked hard to customize the system for our clinicians as we were coming off paper charts and were wary of the EHR. " [See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___3817909) SM Stefanie M. Clinical Director > "The software is not able to be customized to be inclusive and affirming of the transgender community and this is a MAJOR drawback." [See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___3835485) HW Hannah W. Administration > "We also like that multiple users can have access to the patient portal account (i.e. caseworkers)" [See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___4539544) KR Katie R. Patient Care Coordinator > "Our only issue was that our implementation specialist that we had worked with for weeks was changed (with only a 2-3 day notice) two weeks before implementation." [See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___3699345) CM Carmen M. President > "It has enable us to be efficient with our admin so that we are freed up to do what we do best - help people." [See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___3799253) AK Akash K. Owner > "Nice people, but they seem to have stopped investing in customer care or the EMR in general after being bought by another company." [See full review](https://www.capterra.com/p/144484/InSync-EMR/#Capterra___4951090) DG Desiree G. Clinical Director > "What we like most about InSync is that we have been able to implement new workflows and automate procedures." [See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___4044362) MA Melanie A. Director of Speech and Language Services > "It is my understanding that some of the aspects of the scheduler were not initially as efficient as hoped for a multi-clinic location. " [See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___3757946) MB Michael B. Director of Operations > "The workflow for each department is customizable making the system near perfect for our company needs.5." [See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___4793091) AM Anna M. CEO > "Even with the help of many team members, our invoices are still incorrect and our payers are not pleased with the changes." [See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___3969324) TS Tara S. Psychologist > "So far this appears to be streamlining a lot of our processes and helping us to be more efficient in our documentation workflows." [See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___4751731) CM Carmen M. President > "Our old system was so clunky, requiring multiple steps for every action that we had to take multiple times a day. " [See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___3799253) AM Alita M. Medical Billing Revenue Asst. > "It will cause our organization to grow and become more adhesive in the work we do, and we will be able to track the services we offer and see the effectiveness or..." [See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___3536367) AW Alexis W. Assistant Behavioral Health Director > "The people who built out a lot of the forms did a sloppy job and Jenn and our team had to go back in a fix most of them." [See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___3837381) TS Trish S. Director of Quality Improvement > "InSync had multiple features- specifically, the ability of data to import as data from the patient portal, ease of reporting, and attentive customer service." [See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___3495140) SW Sarah W. Senior Director of Programs > "Implementation also did not occur smoothly and much of our training time was spent correcting issues from implementation/customization." [See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___4739265) CM Carmen M. President > "The training was unparalleled to get us ready to go live and the follow-up support has made us transition successfully with minimal stress. " [See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___3799253) JL Jennifer L. Billing and Credentialing Coordinator > "My least favorite thing is the inability to see visits in patient demographics - financials unless a claim is done. If I have a claim back-log, the front office..." [See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___3028108) LG Lisa G. OWNER > "Potential future functionality and ability to make some forms customizable after enhancements. " [See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___3744044) UH Ursula H. Licensed Professional Counselor > "They did not support appropriate implementation within the company which lead to a very difficult transition between EHR services" [See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___4039383) AH Ashley H. Owner > "The use of InSync in our facilities has significantly improved our productivity in patient charting and had a major positive impact on our claim's..." [See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___3561491) DM Darrin M. COO > "Direct access to the clinical docs themselves outside of the encounter note is lacking. " [See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___4759060) AH Ashley H. Owner > "The use of InSync in our facilities has significantly improved our productivity in patient charting and had a major positive impact on our claim's..." [See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___3561491) AM Anna M. CEO > "As a more complex practice with many layers of services, the coding does not meet our needs." [See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___3969324) MJ Madeline J. PMHNP/Group practice owner > "It is very customizable in every way (forms, note templates, appt reminders, calendar format, html name, really everything about it)" [See full review](https://www.capterra.com/p/144484/InSync-EMR/#Capterra___3201595) LF Lindsay F. Therapy Program Manager > "All other scheduling features are not user friendly- especially if you have more complex features as a practice." [See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___3799195) JW Jennifer W. Practice owner/ Psychiatric Nurse Practitioner > "The features are integrated into the software and ultimately make me more efficient with scheduling, charting, prescribing, and billing duties. " [See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___3345059) AM Ashley M. Business Operations Manager > "It has been abundantly stressful on my business office (Clinical receptionists / Intake coordinators / billing specialists) to toggle back and forth to see if we have..." [See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___3057109) JS Jennifer S. Director of Burgess Mental Health > "This was helpful when budgeting our needs and being able to find some grant funding to get the process started." [See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___4500013) JL Jo L. Exec Director > "The InSync people are unhelpful, and they divert inquiries to offshore agents who are incomprehensible." [See full review](https://www.capterra.com/p/144484/InSync-EMR/#Capterra___4406734) AR Amy R. Owner/Executive Director > "The implementation specialist we got after go live who did stay with us throughout was wonderful and the only reason I gave a 7 as to likely to recommend InSync. If..." [See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___3748393) KR Katie R. Patient Care Coordinator > "It's slow at times and I feel like the scheduler is a little less user-friendly than I would like." [See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___3699345) MD Melanie D. Licensed Social Worker > "He was empowering for us to learn and use the system, provided information in a way that was easy to understand and configure the system, a pleasure to work with, and..." [See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___4361786) AC Amanda C. Assistant Practice Manager > "Unable to block accounts from being scheduled, difficulty for admin to track staff to-do's, and the scheduler setup is unnecessarily complicated" [See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___3025514) JS Jennifer S. Leader of Operations > "She spent hours with us, walked us through so many things in great detail and then created several practice specific videos for us that would help us navigate future..." [See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___3154660) SM Shannon M. Office Manager > "The main problem we have run in to is getting the electronic faxing set up." [See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___4641138) AR Amy R. Owner/Executive Director > "The number will go up if support and new feature implementation goes well in our next few months." [See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___3748393) LH Lauri H. Consultant/Program Developer > "The additions that we wanted after our contract was signed seems to be pretty costly." [See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___3996420) CS Christa S. Owner and Principal > "We appreciated the weekly meetings in which we learned about various features that could be implemented into our system." [See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___3652265) HW Hannah W. Administration > "Our practice did not like that the clients preferred name couldn't show up as so." [See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___4539544) AH Ashley H. Owner > "The on-site trainers for our first two facilities and were so professional and accommodating - even with the state regulatory board showing up for our surprise annual..." [See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___3561491) CH Cathleen H. APRN, PMHNP-BC > "I also think the new LMS site does not provide you with enough resources and when you need to search for something, it is often not there with a video or printout." [See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___3448316) TS Tara S. Psychologist > "Even more than the product, I have been so impressed by the quality of care \[sensitive content hidden\] has provided to our team as we have rolled out implementation..." [See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___4751731) KM Karl M. LPC > "The other aspect that was not as good as our last EHR was the aesthetics of the software." [See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___3747016) [View Reviews](https://www.capterra.com/p/144484/InSync-EMR/reviews/) VR Verified Reviewer Admin > "Kipu is very well designed for behavioral health and addiction treatment settings, which makes documentation, scheduling, and..." [See full review](https://www.capterra.com/p/156391/Kipu-EMR/#Capterra___7128460) Jacob B. Clinical Director > "However, the lack of intuitive task management and integration features often complicated daily workflows, requiring workarounds..." [See full review](https://www.capterra.com/p/156391/Kipu-EMR/#Capterra___7013714) VR Verified Reviewer Admin > "It’s a powerful and flexible system that does a great job supporting behavioral health workflows and improving organization-wide..." [See full review](https://www.capterra.com/p/156391/Kipu-EMR/#Capterra___7128460) Jacob B. Clinical Director > "The treatment plan module was particularly underutilized due to its complexity." [See full review](https://www.capterra.com/p/156391/Kipu-EMR/#Capterra___7013714) Jacob B. Clinical Director > "Robust Billing Sweeps: Kipu excels in its billing sweeps feature, which streamlines the process of identifying and processing..." [See full review](https://www.capterra.com/p/156391/Kipu-EMR/#Capterra___7013714) PW Paul W. Peer Recovery Support Specialist > "Sometimes when entering data in the text fields (i.e., the dates), if I switch to another box before the box updates and start..." [See full review](https://www.capterra.com/p/156391/Kipu-EMR/#Capterra___4957559) Jacob B. Clinical Director > "Extensive Customization Options: The platform allows for nearly limitless customization of the instance and documents, enabling..." [See full review](https://www.capterra.com/p/156391/Kipu-EMR/#Capterra___7013714) RG Rachel G. Therapist > "Kipu doesn’t do this - Calendar will suddenly stop working and won't allow me to push buttons or choose time of service without..." [See full review](https://www.capterra.com/p/156391/Kipu-EMR/#SoftwareAdvice___5004500) JB Jacqui B. Clinical director > "Their customer service is great is you have a support member assigned to you. If not, you have access to customize and troubleshot..." [See full review](https://www.capterra.com/p/156391/Kipu-EMR/#Capterra___7123904) VR Verified Reviewer CDCA > "At least a couple times a week it lags really bad." [See full review](https://www.capterra.com/p/156391/Kipu-EMR/#Capterra___7063599) VR Verified Reviewer Admin > "Overall, it’s a comprehensive, all-in-one system that supports both clinical and administrative needs." [See full review](https://www.capterra.com/p/156391/Kipu-EMR/#Capterra___7128460) VB Van B. Associate Therapist > "For instance, in order to diagnose/create a treatment plan for an anger problem I would have to choose between a diagnosis that..." [See full review](https://www.capterra.com/p/156391/Kipu-EMR/#Capterra___4955074) HN Hassam N. operations manager > "It a a simple platform that made us capable of dealing with our regular tasks efficiently and to manage almost all of our data at a..." [See full review](https://www.capterra.com/p/156391/Kipu-EMR/#Capterra___4955881) MS Michael S. Office Manager > "Also, we run 3 different Kipu setups and cannot transfer charts between the systems." [See full review](https://www.capterra.com/p/156391/Kipu-EMR/#Capterra___6324087) JG John G. Support staff > "The thing I like most about KIPU is, I am able to input and store all the critical information that I need to keep without having..." [See full review](https://www.capterra.com/p/156391/Kipu-EMR/#Capterra___4970378) RG Rachel G. Therapist > "I could honestly go on for days about why I don’t like this software but the biggest part is the lie of them calling themselves..." [See full review](https://www.capterra.com/p/156391/Kipu-EMR/#SoftwareAdvice___5004500) RB Rachel B. Mental Health Therapist > "I like how easily accessible documentation is in Kipu also being able to have patients be able to complete documentation in real..." [See full review](https://www.capterra.com/p/156391/Kipu-EMR/#Capterra___4954687) SR Sarah R. Registered Nurse > "Just ok but could use some improvement from a nursing point of view." [See full review](https://www.capterra.com/p/156391/Kipu-EMR/#Capterra___6571338) VR Verified Reviewer CDCA > "Very good about selecting whom has access to what." [See full review](https://www.capterra.com/p/156391/Kipu-EMR/#Capterra___7063599) RH Richard H. Therapist > "I find that the system can time out in the middle of sessions and the information that was added gets lost." [See full review](https://www.capterra.com/p/156391/Kipu-EMR/#Capterra___4954669) JA Judy A. Addiction Therapist > "Kipu allows for good tracking of clients and optimal connection with other team members on their progress." [See full review](https://www.capterra.com/p/156391/Kipu-EMR/#Capterra___4964035) AR Amy R. Clinical Supervisor > "There is no option for task alerts for deadlines or daily reminders." [See full review](https://www.capterra.com/p/156391/Kipu-EMR/#Capterra___4954826) PW Paul W. Peer Recovery Support Specialist > "Being able to access clients' data using partial matches as well as first and last names has helped." [See full review](https://www.capterra.com/p/156391/Kipu-EMR/#Capterra___4957559) RG Rachel G. Therapist > "Several things I’ve asked for Kipu responds with “Kipu doesn’t support this feature at this time” and it’s simple things that every..." [See full review](https://www.capterra.com/p/156391/Kipu-EMR/#SoftwareAdvice___5004500) SR Sarah R. Registered Nurse > "It looks modern and is not a "cluttered" program." [See full review](https://www.capterra.com/p/156391/Kipu-EMR/#Capterra___6571338) NN Nicole N. Recovery Coach > "It asks you to change your password quite often and it becomes a hassle when trying to reset it." [See full review](https://www.capterra.com/p/156391/Kipu-EMR/#Capterra___4954941) SV Stephanie V. Kentucky Peer Support Specialist > "Kipu makes it very easy to enter my notes for my required daily documentation for groups and individual notes." [See full review](https://www.capterra.com/p/156391/Kipu-EMR/#Capterra___4955277) LP Lucas P. Director of Operations > "We haven't had to use customer service very often in the last two years, but we have switched account reps a couple times, which..." [See full review](https://www.capterra.com/p/156391/Kipu-EMR/#Capterra___4954712) EO Erica O. HR > "For me as an admin person, I really love Kipu." [See full review](https://www.capterra.com/p/156391/Kipu-EMR/#Capterra___7000326) RB Rebecca B. APRN > "i dont like how certain labs arent labeled and you have to click through every one to look for something specific." [See full review](https://www.capterra.com/p/156391/Kipu-EMR/#Capterra___6334928) TH Tracy H. Utilization Review > "They make it easy to organize our forms and clinical needed to keep track of our patients medical records." [See full review](https://www.capterra.com/p/156391/Kipu-EMR/#Capterra___4977196) EV Eric V. Substance abuse counselor > "It buffers and does not save and updates are not shown" [See full review](https://www.capterra.com/p/156391/Kipu-EMR/#Capterra___4978643) UI Ugochi I. Nurse Practitioner > "Easy to navigate the dashboard and find patients." [See full review](https://www.capterra.com/p/156391/Kipu-EMR/#Capterra___6808268) AI Albert I. Treatment Technician > "Nothing at this time. When I first started using it the page didn't update as quickly as it does now." [See full review](https://www.capterra.com/p/156391/Kipu-EMR/#Capterra___4954627) LS Leah S. Primary Therapist > "It assists me in making timely notes and effective treatment plans." [See full review](https://www.capterra.com/p/156391/Kipu-EMR/#Capterra___4976348) PW Paul W. Peer Recovery Support Specialist > "In the previous application we were using, we were regularly experiencing technical difficulties including outages." [See full review](https://www.capterra.com/p/156391/Kipu-EMR/#Capterra___4957559) DR Daniel R. Program Director > "I like the ability to toggle between patients quickly and access multiple programs." [See full review](https://www.capterra.com/p/156391/Kipu-EMR/#Capterra___4964177) TM Titus M. Admin > "They just want your money ." [See full review](https://www.capterra.com/p/156391/Kipu-EMR/#Capterra___6466378) MV Morgan V. Behavioral health technician > "KiPu allows us to properly document client interactions" [See full review](https://www.capterra.com/p/156391/Kipu-EMR/#Capterra___4964239) LG Lauri G. Teacher > "The information tabs can get confusing at times." [See full review](https://www.capterra.com/p/156391/Kipu-EMR/#Capterra___6330462) CK Crystal K. LPN > "I also like that I am able to go into provider notes to double check orders." [See full review](https://www.capterra.com/p/156391/Kipu-EMR/#Capterra___4958083) JB Jack B. Recovery Coach > "Once you went to saw him unless you’re an admin, you can’t fix it if you made a mistake" [See full review](https://www.capterra.com/p/156391/Kipu-EMR/#Capterra___6324167) RT Rochelle T. Registered Nurse > "I like that the charting is straight forward and the technology can easily be manipulated to fit our practice." [See full review](https://www.capterra.com/p/156391/Kipu-EMR/#Capterra___4960360) AS Amanda S. Behavioral health tech > "Sometimes it freezes and will lock up. And it logs you out frequently" [See full review](https://www.capterra.com/p/156391/Kipu-EMR/#Capterra___4970784) TM Titus M. Admin > "The are friendly when you are signing up" [See full review](https://www.capterra.com/p/156391/Kipu-EMR/#Capterra___6466378) HO Hope O. Therapist > "I do not like all the documentation that we have to do but Kipu makes it easier to navigate" [See full review](https://www.capterra.com/p/156391/Kipu-EMR/#Capterra___4964925) JJ John J. Clinical Director > "Any times that the organization has had questions or concerns we have been able to get ahold of support and have the issues..." [See full review](https://www.capterra.com/p/156391/Kipu-EMR/#Capterra___4964237) JM Jennilyn M. RN Guided Imagery Hypnotherapist > "I frequently have to reset my password and I get frustrated" [See full review](https://www.capterra.com/p/156391/Kipu-EMR/#Capterra___6329571) JF JOEY F. Peer Support > "I have enjoyed using it and submitting and signing my notes on clients and services rendered is unbelievably easy!" [See full review](https://www.capterra.com/p/156391/Kipu-EMR/#Capterra___4954867) DR Daniel R. Program Director > "Forms being deleted after being kicked off." [See full review](https://www.capterra.com/p/156391/Kipu-EMR/#Capterra___4964177) TS Tammie S. Detox Technician > "Kipu uses easy to read tabs and walks you through each step in each task." [See full review](https://www.capterra.com/p/156391/Kipu-EMR/#Capterra___4970135) TN Tawana N. Peer Support Specialist > "It can be slow at times bringing up our clients name." [See full review](https://www.capterra.com/p/156391/Kipu-EMR/#Capterra___6336699) AW Andrew W. Men's Residential Director > "Every time I have called Kipu to get an issue resolved the support team has been beyond helpful and always lead me towards a..." [See full review](https://www.capterra.com/p/156391/Kipu-EMR/#Capterra___4964352) JP Joanne P. Billing Specialist > "Can't see scanned Insurance card." [See full review](https://www.capterra.com/p/156391/Kipu-EMR/#Capterra___4976467) OF Olga F. Case worker > "I enjoy the auto populate forms options ." [See full review](https://www.capterra.com/p/156391/Kipu-EMR/#Capterra___4970580) KR Kristi R. Director of Training > "Features do not work, system down fairly often." [See full review](https://www.capterra.com/p/156391/Kipu-EMR/#Capterra___6335019) GY Gordon Y. Clinical Addictions Counsellor > "I like to ease of use and it's ability to collect and manage a large amount of data on each client." [See full review](https://www.capterra.com/p/156391/Kipu-EMR/#Capterra___6334740) MM Miguel M. Treatment technician > "I don't really like that you have to change your password every so often." [See full review](https://www.capterra.com/p/156391/Kipu-EMR/#Capterra___4954743) LH Loren H. Therapist > "It's very user friendly and makes documentation, charting and locating records easier." [See full review](https://www.capterra.com/p/156391/Kipu-EMR/#Capterra___4956979) VH Veronica H. AMFT > "I have yet to run into any issues worth reporting here" [See full review](https://www.capterra.com/p/156391/Kipu-EMR/#Capterra___4964922) TZ Tamilynn Z. Therapist > "KIPU is by far one of the easiest systems I have used and takes all the stress out of documenting and notetaking. " [See full review](https://www.capterra.com/p/156391/Kipu-EMR/#Capterra___4954963) DG Duranda G. Medical receptionist > "I wish it worked with ease as some other EMRS it doesn’t help verify the insurance like some does and to help identify copays." [See full review](https://www.capterra.com/p/156391/Kipu-EMR/#Capterra___3391116) [View Reviews](https://www.capterra.com/p/156391/Kipu-EMR/reviews/) ## User interface [Qualifacts Insync](https://www.capterra.com/p/144484/InSync-EMR/) 4.49 (392) [Kipu](https://www.capterra.com/p/156391/Kipu-EMR/) 4.69 (217) ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ### Features Qualifacts Insync 41/46 - Activity Dashboard - AI Copilot - API - Appointment Scheduling - Calendar Management - Charting - Claims Management - Claims Scrubbing - Clinic Interoperability - Coding Assistance - Compliance Tracking - Customizable Forms - Customizable Reports - Customizable Templates - Decision Support - Document Management - Document Storage - Electronic Payments - EMR/EHR - E-Prescribing - Forms Management - For Substance Abuse Therapy - Generative AI - HIPAA Compliant - Historical Reporting - In-Patient Management - Insurance Eligibility Verification - Inventory Management - Invoice Management - Live Chat - Medical Billing - Medication Management - Monitoring Device Integration - Multi-Location - ONC-ATCB Certified - Patient Communications - Patient Portal - Practice Management - Referral Tracking - Reminders - Reporting & Statistics - Template Management - Third-Party Integrations - Treatment Planning - Voice Recognition - Workflow Management [See all features](https://www.capterra.com/p/144484/InSync-EMR/#features) Kipu 41/46 - Activity Dashboard - AI Copilot - API - Appointment Scheduling - Calendar Management - Charting - Claims Management - Claims Scrubbing - Clinic Interoperability - Coding Assistance - Compliance Tracking - Customizable Forms - Customizable Reports - Customizable Templates - Decision Support - Document Management - Document Storage - Electronic Payments - EMR/EHR - E-Prescribing - Forms Management - For Substance Abuse Therapy - Generative AI - HIPAA Compliant - Historical Reporting - In-Patient Management - Insurance Eligibility Verification - Inventory Management - Invoice Management - Live Chat - Medical Billing - Medication Management - Monitoring Device Integration - Multi-Location - ONC-ATCB Certified - Patient Communications - Patient Portal - Practice Management - Referral Tracking - Reminders - Reporting & Statistics - Template Management - Third-Party Integrations - Treatment Planning - Voice Recognition - Workflow Management [See all features](https://www.capterra.com/p/156391/Kipu-EMR/#features) ### Recognition Qualifacts Insync is recognized as a top-rated tool in 2 Capterra Shortlist reports No recognitions have been awarded to Kipu ### Deployment & support Qualifacts Insync Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Kipu Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details Qualifacts Insync - By Qualifacts - Located in United States - Founded in 2000 Kipu - By Kipu Systems - Located in United States - Founded in 2012 ## Popular Comparisons [Qualifacts Insync](https://www.capterra.com/p/144484/InSync-EMR/)[4.49 (392)](https://www.capterra.com/p/144484/InSync-EMR/reviews/) vs [EHRYourWay](https://www.capterra.com/p/118789/EHR-YOUR-WAY/)[4.88 (528)](https://www.capterra.com/p/118789/EHR-YOUR-WAY/reviews/) $75/month Price Contact vendor for pricing 4.4 Features 4.8 4.2 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/118789-144484/EHR-YOUR-WAY-vs-InSync-EMR) [Kipu](https://www.capterra.com/p/156391/Kipu-EMR/)[4.69 (217)](https://www.capterra.com/p/156391/Kipu-EMR/reviews/) vs [BestNotes](https://www.capterra.com/p/73807/BestNotes/)[4.52 (198)](https://www.capterra.com/p/73807/BestNotes/reviews/) Contact vendor for pricing Price $59/month 4.6 Features 4.4 4.7 Ease of Use 4.4 [View full comparison](https://www.capterra.com/compare/73807-156391/BestNotes-vs-Kipu-EMR) [Qualifacts Insync](https://www.capterra.com/p/144484/InSync-EMR/)[4.49 (392)](https://www.capterra.com/p/144484/InSync-EMR/reviews/) vs [CounSol.com](https://www.capterra.com/p/124769/CounSol-com/)[4.73 (829)](https://www.capterra.com/p/124769/CounSol-com/reviews/) $75/month Price $49.95/month 4.4 Features 4.5 4.2 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/124769-144484/CounSol-com-vs-InSync-EMR) [Kipu](https://www.capterra.com/p/156391/Kipu-EMR/)[4.69 (217)](https://www.capterra.com/p/156391/Kipu-EMR/reviews/) vs [Alleva](https://www.capterra.com/p/180899/Alleva/)[4.47 (282)](https://www.capterra.com/p/180899/Alleva/reviews/) Contact vendor for pricing Price Contact vendor for pricing 4.6 Features 4.4 4.7 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/156391-180899/Kipu-EMR-vs-Alleva) [Qualifacts Insync](https://www.capterra.com/p/144484/InSync-EMR/)[4.49 (392)](https://www.capterra.com/p/144484/InSync-EMR/reviews/) vs [TherapyNotes, LLC](https://www.capterra.com/p/118981/TherapyNotes-com/)[4.67 (967)](https://www.capterra.com/p/118981/TherapyNotes-com/reviews/) $75/month Price $69/month 4.4 Features 4.5 4.2 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/118981-144484/TherapyNotes-com-vs-InSync-EMR) [Kipu](https://www.capterra.com/p/156391/Kipu-EMR/)[4.69 (217)](https://www.capterra.com/p/156391/Kipu-EMR/reviews/) vs [EHRYourWay](https://www.capterra.com/p/118789/EHR-YOUR-WAY/)[4.88 (528)](https://www.capterra.com/p/118789/EHR-YOUR-WAY/reviews/) Contact vendor for pricing Price Contact vendor for pricing 4.6 Features 4.8 4.7 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/118789-156391/EHR-YOUR-WAY-vs-Kipu-EMR) [Qualifacts Insync](https://www.capterra.com/p/144484/InSync-EMR/)[4.49 (392)](https://www.capterra.com/p/144484/InSync-EMR/reviews/) vs [Valant EHR Suite](https://www.capterra.com/p/81298/Valant-Behavioral-Health-EHR/)[4.15 (339)](https://www.capterra.com/p/81298/Valant-Behavioral-Health-EHR/reviews/) $75/month Price Contact vendor for pricing 4.4 Features 4.0 4.2 Ease of Use 4.1 [View full comparison](https://www.capterra.com/compare/81298-144484/Valant-Behavioral-Health-EHR-vs-InSync-EMR) [Kipu](https://www.capterra.com/p/156391/Kipu-EMR/)[4.69 (217)](https://www.capterra.com/p/156391/Kipu-EMR/reviews/) vs [Qualifacts CareLogic](https://www.capterra.com/p/267145/CareLogic-Enterprise/)[3.86 (355)](https://www.capterra.com/p/267145/CareLogic-Enterprise/reviews/) Contact vendor for pricing Price Contact vendor for pricing 4.6 Features 3.6 4.7 Ease of Use 3.8 [View full comparison](https://www.capterra.com/compare/156391-267145/Kipu-EMR-vs-CareLogic-Enterprise) [Qualifacts Insync](https://www.capterra.com/p/144484/InSync-EMR/)[4.49 (392)](https://www.capterra.com/p/144484/InSync-EMR/reviews/) vs [Practice Mate](https://www.capterra.com/p/210524/Practice-Mate/)[4.55 (171)](https://www.capterra.com/p/210524/Practice-Mate/reviews/) $75/month Price Contact vendor for pricing 4.4 Features 4.4 4.2 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/144484-210524/InSync-EMR-vs-Practice-Mate) [Kipu](https://www.capterra.com/p/156391/Kipu-EMR/)[4.69 (217)](https://www.capterra.com/p/156391/Kipu-EMR/reviews/) vs [RXNT](https://www.capterra.com/p/110018/rxnt/)[4.30 (498)](https://www.capterra.com/p/110018/rxnt/reviews/) Contact vendor for pricing Price $32/month 4.6 Features 4.2 4.7 Ease of Use 4.3 [View full comparison](https://www.capterra.com/compare/110018-156391/rxnt-vs-Kipu-EMR) [Qualifacts Insync](https://www.capterra.com/p/144484/InSync-EMR/)[4.49 (392)](https://www.capterra.com/p/144484/InSync-EMR/reviews/) vs [TheraNest](https://www.capterra.com/p/130400/TheraNest-Mental-Health/)[4.36 (1,050)](https://www.capterra.com/p/130400/TheraNest-Mental-Health/reviews/) $75/month Price $29/month 4.4 Features 4.1 4.2 Ease of Use 4.3 [View full comparison](https://www.capterra.com/compare/130400-144484/TheraNest-Mental-Health-vs-InSync-EMR) [Kipu](https://www.capterra.com/p/156391/Kipu-EMR/)[4.69 (217)](https://www.capterra.com/p/156391/Kipu-EMR/reviews/) vs [SimplePractice](https://www.capterra.com/p/130710/SimplePractice/)[4.56 (2,827)](https://www.capterra.com/p/130710/SimplePractice/reviews/) Contact vendor for pricing Price $49/month 4.6 Features 4.3 4.7 Ease of Use 4.4 [View full comparison](https://www.capterra.com/compare/130710-156391/SimplePractice-vs-Kipu-EMR)