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We support practices in Behavioral and Mental Health, Substance Use and Opioid Addiction, Community and Government Health Agencies, Clinics, Physical, Occupational and Speech Language Therapy.
Luma serves various health systems, integrated delivery networks, federally qualified health centers, specialty networks, and clinics, orchestrating the care journeys of multiple patients.
MY implementation team with [sensitive content hidden] was awesome. They were helpful, creative and responsive.
Setup was absolutely awful and a waste of time and resources when our account was assigned to [SENSITIVE CONTENT.
The InSync team have been very nice to work with. They are flexible, want to help and problem solve and really seem to care about you being happy with the software.
I am currently at a point where I am finding very little that I dislike about the program.
The reports seem to be a great benefit for us and I look forward to using these. Our overall experience was great.
Adding the customizable features can be tedious and confusing.
The Account Manager understands the importance of clean billing to reduce write-offs and is very responsive when we need guidance. It is a pleasure to work with InSync RCM.
I don't like that when moving from one page to another the first page disappears and you have to find it again - scheduling and patient information. Have to leave one to get to the other.
There are a lot more positives then negatives. For my money it has been so helpful, it’s like having a dedicated employee for a fraction of the price.
The biggest downside to Luma is the limitations as it relates to scheduling specifics for doctors. There is some (but not a lot) of flexibility.
Overall, Luma has been a huge asset to our practice- their customer service is top notch and we're very happy with them.
Sometimes there are syncing delays which causes problems.
I love the self-automation. It's amazing that you can set perimeters to pretty much every function.
Sometimes the broadcast are difficult to send.
I love that Luma gives us the opportunity to customize the messages that go out to our patients. We have used other software that didn't and this capability is huge for us.
Not having access to patient account numbers and not being able to exclude patients by insurance companies are our major hurdles. It is also a bit pricy and the contract terms are long and inflexible.
Qualifacts Insync
Top FeaturesLuma Health
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