Alleva vs Qualifacts Insync: Which is a better fit?

I like that certain sections are customizable, such as the Intake/BPS and Discharge Plan/Summary; that enables us to select the information that is most important and useful to us.

We felt the sales process was frankly deceptive. We encountered significant problems from day 1 of our implementation, and there was no willingness/ability to problem solve at all.

The flexibility and customization for the platform makes it a terrific option - particularly in light of the support and the willingness of the staff to create solutions on the fly.

Time consuming for administrators. Alleva struggled with the flow of the roll out within our business.

The templates are perfect, especially for progress notes and I love that the Alleva team has worked with us to tailor/ improve it to make it even more user friendly.

The slow loading times and glitchy number inputs make using Alleva all day a struggle.

The integration with other tools has also been seamless, and the support team has been responsive and helpful whenever we've needed them.

Specialized Software for PHP, IOP, and Residential Providers of Behavioral Health & Substance Abuse Treatment.

MY implementation team with [sensitive content hidden] was awesome. They were helpful, creative and responsive.

Setup was absolutely awful and a waste of time and resources when our account was assigned to [SENSITIVE CONTENT.

The InSync team have been very nice to work with. They are flexible, want to help and problem solve and really seem to care about you being happy with the software.

I am currently at a point where I am finding very little that I dislike about the program.

The reports seem to be a great benefit for us and I look forward to using these. Our overall experience was great.

Adding the customizable features can be tedious and confusing.

The Account Manager understands the importance of clean billing to reduce write-offs and is very responsive when we need guidance. It is a pleasure to work with InSync RCM.

I don't like that when moving from one page to another the first page disappears and you have to find it again - scheduling and patient information. Have to leave one to get to the other.