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Host all your in-person, hybrid, and virtual events on one flexible platform. Design each event exactly the way you want with powerful, easy-to-customize tools.
Webex Suite is an all-in-one, intelligent collaboration suite built on an industry leading and secure Webex Platform with artificial intelligence features built-in.
The ability for guests to select their own seat or table location has been an even bigger plus than we first imagined. Customer service is also fantastic— immediately responsive.
The customer service is horrible. You correspond via chat.
It's great, the analysis tools and real-time reports allow me to track the success of my events in detail, improving decision making for future projects.
He made a rude scoff about how someone might not have an email address. I explained to him that we serve the elderly and disabled population and that many of them may not have an email address.
The customer service at Accelevents is superb. I have work with many systems/platforms and by far this is the best customer service and response time I have ever experienced.
I'm moving on to another platform. I miss the days when customer service mattered.
The amount of features was perfect for what we needed and the support was extremely responsive and helpful.
The logo sizes are a bit difficult to nail down too.
I really appreciate this wonderful software. Its really user-friendly and the interface is also good.
Then the software itself was more complicated than it needed to be. I don't remember how many times there were audio driver problems, mic problems, video problems, etc.
My overall experience: Excellent. I really admire the solidity of the connection, I haven't experienced any freezing or crashes so far, and the technical support is quite good.
The things most frustrating with this software was the customer service. We had trouble at the onset with it and their customer service desk is overseas and hard to get through.
This was a great program to help connect with people during Covid lockdowns. The screen sharing ability was very simple and easy to use.
The reminder to change your password is relentless, but if I change my password before I'm absolutely forced to, it doesn't work/causes chaos.
I like the integration with Outlook that makes it easy to set up a meeting. I also love how you can save your phone number and have it call you each time.
I was just annoyed once to see how badly the outlook worked with it.
Alicia: Hi, my name is Alicia. I'm a freelance marketing and event consultant. I work in the event industry and I give Accelevents a 5 out of 5. My event was moving from a live event to a virtual event, and so in researching the various options, we didn't as much love some of the other platforms such as Whova or Event Farm. They just did not have the functionality we were looking for as networking and connection were incredibly important to the event and its participants. When we discovered Accelevents, we realized that its functionality around video chat components, networking, the ease of use in terms of setting up our event within its platform, was going to be the obvious reasons why it was the best for our virtual event this year. When we started to use the Accelevents platform, we found it very easy to dive right in and start building our virtual event immediately. It has a very easy layout in terms of where you find different components, how to set up your event, how to build profiles, how to import speakers and sessions. We found it incredibly easy also to connect with the customer service team, they were immensely responsive, and if we needed a answer in a very, very rapid sort of sense, the online help section within the website is one of the best I have ever come across, and we found so much help between those two options. I don't think I realized just how easy Accelevents was going to be from start to finish, in terms of knowing that we could customize the platform, so, so easily between color palettes and graphic design elements, also just being able to jump on video chat functioning within the platform to understand it with one of the customer service reps was a huge, huge benefit. And ultimately day of our event, our attendees loved being able to interact with one another, whether that was via the virtual chat function, which as organizers also came incredibly in handy as we were offering different announcements throughout the day. But also just the incredible feedback about how our attendees still felt that they got just as much out of this virtual event as they did with previous live versions of this event was really, really exciting and also fantastic to know that we hit that goal, especially.
Diane: Hi, I'm Diane. I'm the founder of PreQualified Mates, and I give Webex a four out of five. I have used virtually every application that preceded Webex, including GoTo Meeting. I was an early adopter of Webex, I've used them all. I have hosted thousands of web-based meetings, so name it, I have used it. We used Webex for PreQualified Mates because of my experience with everything that preceded it, and the state of Webex at that time. I'd only used Webex for B2B, and we were using it in a B2C application. The other reason that I chose Webex at that time was that Zoom was really immature, and the real business model at that time was actually storage, which might be a surprise to most people, but what really appealed to me with Webex is that you had the ability to locally store and control your data. You didn't have to store your data on a data farm and pay for storage offsite unless you chose to do so. As I said, when we launched PreQualified Mates, we were using Webex for internal use, interviewing our clients and prospective clients. And it was actually really challenging, not because of Webex per se, but we were using it in a B2C environment. Hence, when we would prep our prospective clients in advance to confirm that they had a platform hardware to launch a Webex session, it was so challenging because it turned out that a lot of people's own personal computers are really old and obsolete. So it was a real struggle, really painful, and we spent an inordinate amount of time doing the troubleshooting, which really was not at all the fault of Webex. It was that the clients were using really old equipment, and it was really important to us to record the data. So at the time, it was using FaceTime or something, or Skype was an inadequate alternative, and Zoom was too immature at that time to be considered as an alternative. So, it was very challenging, and I've used Webex for so many years. I have tons of war wounds from what it was like in the early versions, which is nothing like it is today, which is easy-peasy. But going back, there were some challenges, but the challenges we had with my company per se, were really the challenges of a B2C environment, which was not my prior experience, which was all B2B and more on an enterprise level. I'd suggest that you review the licensing and forecast your requirements pretty clearly. Make sure you understand what it's like to add additional users and so forth. I'd also suggest you do research on backgrounds and environments. I've written a great blog on it, for example, but there's all sorts of really good material to that end, and I personally like real environments versus the faux screens, but other than that, just do your due diligence on the front end.
Prioritize real-user-identified key features according to your needs to find your best fit.
Accelevents
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