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Small to medium sized business who have an HR individual / team that wants to put culture at the forefront of their performance review process.
Business Owners, HR Managers, Payroll Managers, People and Culture Managers, CEOs, GMs, Payroll, HR and Business Advisors, Consultants, Accountants, Bookkeepers
The folks at Threads are the most helpful, friendly, and knowledgeable people I have ever dealt with. I have always found them to be available to help me with an issue and solve it quickly.
If you are not working well with your colleagues the customers will know and it will impact the business as a whole.
We sprung for the in-person training and the staff really enjoyed it - got great feedback. The CEO is a great public speaker and everyone could relate to what he was preaching.
Limited options for different review types (i.e an abbreviated review as opposed to a full one). Org chart operation was cumbersome (in my opinion, but it could be my fault).
I can honestly say that their staff is wonderful - our client rep who assisted us with our implementation was great to work with. Always extremely helpful.
Since I had done all the research and made the case for the switch, I was a bit nervous as to how it all would come together.
We provided the requested data to Threads and their team took care of the setup. I can only describe my experience with Threads as "Awesome" throughout the entire process up to and including training.
Sometimes it's hard to find time to log in and write a review.
The people behind the customer service are responsive and helpful so it's not just "software as a service. You get great support too.
The experience has been horrendous, we have raised several support tickets, they are ignored, be prepared to revert to a manual system which defeats the purpose of using EH.
It's simple and easy to use, which is good for a basic solution. Clients enjoy having a solution that costs very little and is easy to setup and use.
Some staff have trouble uploading their certifications, perhaps by incorrectly dating or using the wrong document format (e.g. Not PDF).
Even the free version is excellent. The ability to send electronic employment contracts is fantastic.
The integration between the two products - HR and payroll is awful.
In love how easy it is to use and customise to our needs. The customer support is also amazing.
The interface with Myob can sometimes be an issue, but the problem is more on the myob side.
William W.: Hey, my name is William. I'm an account executive. I would give Employment Hero a rating of three out of five. For more reviews, click the link below. So I use Employment Hero as a user to access my payroll. I use the benefits program, the discounts program as well, as well as managing all my HR information. So things like address, phone number, email address and the like for our HR department at work. So I've used, I mean, a number of different types of HR software over my career. In the past, it's been quite limited, right? You access your payroll. You get told how much you're getting paid and you get told when you're getting paid and you tell them where they're paying it to and that's fine. The thing I really like about in Employment Hero is it gives the user a lot more kind of benefits, for lack of a better term, in that you get your discounts, you get actual benefits. They've got the hero awards program and the like. So whereas my experience is most HR software is very driven towards the administrator and the company, Employment Hero feels like they build products for the user. So the thing that kind of makes Employment Hero so good is all of its utility. But unfortunately, I think that's also the reason it is challenging to use, which is you log into your dashboard and there's a lot of tools, a lot of areas you can access. There's a lot of utility to it. So if you want to go in and do something really basic, like you change bank account, want to update your bank details for your HR team, it can feel like it's actually really difficult to find where to put that information. So some of the things that are highlighted in that UX are areas like the hero awards program, their benefits program, which is wonderful, but it can feel like the basics of what you need from a payroll HR program are actually really difficult to find.
Threads Culture
Employment Hero
Top FeaturesThreads Culture
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Employment Hero
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