Rippling vs Employment Hero: Which is a better fit?

Shawn M.: Hello, my name is Shawn. I'm the owner and managing broker of X2 Mortgage. We focus primarily on residential and commercial mortgage lending. When it comes to Rippling, I would give it a three out of five stars. Prior to using Rippling, we were really just running everything off of QuickBooks Online. We are a very small company, so there isn't a great comparison between the two. However, QuickBooks was great for running a company with five or less employees. We were able to run payroll out of there and do everything from that, but it wasn't great for kind of onboarding, offboarding and doing multiple payroll runs maybe weekly. So we simplified everything from a company level when we were using QuickBooks. There was a switch to Rippling because we are a growing company, we are onboarding a lot of people very quickly. We are also offboarding a lot of people because we have a high turnover in our industry, and we needed something where we can offboard and onboard a lot easier. So we decided to go with Rippling, mainly because of the fact that it had a really great tech stack. It integrated with a lot of our existing services that we use. We're able to quickly send out an offer letter to a candidate, have them sign it, and immediately start the onboarding process where we could just have one person running HR. They could run all the payroll, they can do everything very streamlined and very efficiently. The onboarding and integrating with Rippling, it was pretty easy for the most part. They have phenomenal tech stack. When it came to onboarding someone, you really just went through the prompts, get it all kind of sent out to that person. In terms of the existing stuff that we worked with in terms of the integrations, we were using pretty much everything off of Google Workspace. So being able to create their accounts as soon as someone's onboarded or suspend their account as soon as someone's offboarded was really great, and Rippling does make that incredibly easy. Anyone considering going with Rippling, if you do have a high turnover rate or you're constantly hiring or firing people, I think it's phenomenal for offboarding and onboarding. It makes things extremely efficient. You don't need a huge HR development to handle all that. Our HR manager can onboard someone in a matter of 30 minutes, so it's really great for that reason. I will say that if you're looking for a little more hands-on, Rippling's probably not your option. They don't have the best support at all. So if you're not very tech savvy, you're not really going to be able to get your system set up perfectly, and you could schedule time with them, or you could reach out to their support or submit a ticket. But in terms of some of the other competitors in the space, their support is lacking tremendously. So I will say this is definitely for someone who is very tech savvy and who wants to kind of do everything on their own and have everything automated on their own. However, if you need more of that hand holding, I don't think Rippling is necessarily the route for you.

William W.: Hey, my name is William. I'm an account executive. I would give Employment Hero a rating of three out of five. For more reviews, click the link below. So I use Employment Hero as a user to access my payroll. I use the benefits program, the discounts program as well, as well as managing all my HR information. So things like address, phone number, email address and the like for our HR department at work. So I've used, I mean, a number of different types of HR software over my career. In the past, it's been quite limited, right? You access your payroll. You get told how much you're getting paid and you get told when you're getting paid and you tell them where they're paying it to and that's fine. The thing I really like about in Employment Hero is it gives the user a lot more kind of benefits, for lack of a better term, in that you get your discounts, you get actual benefits. They've got the hero awards program and the like. So whereas my experience is most HR software is very driven towards the administrator and the company, Employment Hero feels like they build products for the user. So the thing that kind of makes Employment Hero so good is all of its utility. But unfortunately, I think that's also the reason it is challenging to use, which is you log into your dashboard and there's a lot of tools, a lot of areas you can access. There's a lot of utility to it. So if you want to go in and do something really basic, like you change bank account, want to update your bank details for your HR team, it can feel like it's actually really difficult to find where to put that information. So some of the things that are highlighted in that UX are areas like the hero awards program, their benefits program, which is wonderful, but it can feel like the basics of what you need from a payroll HR program are actually really difficult to find.