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Business Owners, HR Managers, Payroll Managers, People and Culture Managers, CEOs, GMs, Payroll, HR and Business Advisors, Consultants, Accountants, Bookkeepers
Businesses across nearly every industry with between 25 and 5,000 employees looking for an HR outsourcing solution.
The people behind the customer service are responsive and helpful so it's not just "software as a service. You get great support too.
The experience has been horrendous, we have raised several support tickets, they are ignored, be prepared to revert to a manual system which defeats the purpose of using EH.
It's simple and easy to use, which is good for a basic solution. Clients enjoy having a solution that costs very little and is easy to setup and use.
Some staff have trouble uploading their certifications, perhaps by incorrectly dating or using the wrong document format (e.g. Not PDF).
Even the free version is excellent. The ability to send electronic employment contracts is fantastic.
The integration between the two products - HR and payroll is awful.
In love how easy it is to use and customise to our needs. The customer support is also amazing.
The interface with Myob can sometimes be an issue, but the problem is more on the myob side.
I like that this software protects me, and does not allow people who are not my family to use anything of mine to gain assets or money.
The absolutely horrible interface. There is little to no information on what anything does, you just have to click it and find out.
The software has many features helpful for Human Resources. Along with the software you get great technical support and excellent customer service.
HR FMLA processing is, from my experience, a horrendous and borderline illegal mishandling of information.
You can begin using Comprehensive Services with no ADP knowledge and quickly become a pro. The teams want you to succeed and will help in anway you can.
The visual that ADP shows when the site is down looks very outdated and did not provide any information on when the site would be back up, so this was frustrating at times.
Outstanding - many great systems and excellent people to help get it all done.
Hasving to pay for custom reports sometimes, when an already-existing styandard report is available, and can be tweaked for no additional cost.
William W.: Hey, my name is William. I'm an account executive. I would give Employment Hero a rating of three out of five. For more reviews, click the link below. So I use Employment Hero as a user to access my payroll. I use the benefits program, the discounts program as well, as well as managing all my HR information. So things like address, phone number, email address and the like for our HR department at work. So I've used, I mean, a number of different types of HR software over my career. In the past, it's been quite limited, right? You access your payroll. You get told how much you're getting paid and you get told when you're getting paid and you tell them where they're paying it to and that's fine. The thing I really like about in Employment Hero is it gives the user a lot more kind of benefits, for lack of a better term, in that you get your discounts, you get actual benefits. They've got the hero awards program and the like. So whereas my experience is most HR software is very driven towards the administrator and the company, Employment Hero feels like they build products for the user. So the thing that kind of makes Employment Hero so good is all of its utility. But unfortunately, I think that's also the reason it is challenging to use, which is you log into your dashboard and there's a lot of tools, a lot of areas you can access. There's a lot of utility to it. So if you want to go in and do something really basic, like you change bank account, want to update your bank details for your HR team, it can feel like it's actually really difficult to find where to put that information. So some of the things that are highlighted in that UX are areas like the hero awards program, their benefits program, which is wonderful, but it can feel like the basics of what you need from a payroll HR program are actually really difficult to find.
Chris: Hello, my name's Chris. I'm an HR generalist. I work at a home company that has about 100 people, and ADP Comprehensive Services, I give a four out of five. We use ADP for hiring processes and we also use it for weekly payroll and monthly payroll. Things I like about ADP is how everything is right there where you need it. There's very few things that aren't, but everything else is right there where you need it. Things I don't like about ADP is how difficult it makes it to figure out time cards, because I had to do a math calculation in order figure there out, and there are a few other things that I wish they could do some improving on, as far as when it comes to the hiring process as well.
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Employment Hero
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