# Compare Employment Hero vs RefNow 2026 | Capterra > Unsure of what to choose? Check Capterra to compare Employment Hero and RefNow based on pricing, features, product details, and verified reviews. Source: https://www.capterra.com/compare/144645-190447/Employment-Hero-vs-RefNow --- # Employment Hero vs RefNow Features and Cost Comparison Last updated March 20th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: Employment HeroRefNow2/4 selected [Employment Hero](https://www.capterra.com/p/144645/Employment-Hero/)[4.4 (239)](https://www.capterra.com/p/144645/Employment-Hero/reviews/) [RefNow](https://www.capterra.com/p/190447/RefNow/)[4.7 (468)](https://www.capterra.com/p/190447/RefNow/reviews/) [## Employment Hero](https://www.capterra.com/p/144645/Employment-Hero/)[4.4 (239)](https://www.capterra.com/p/144645/Employment-Hero/reviews/) Starting Price $10.00/month Value-for-Money 4.3 Functionality 4.2 Ease of Use 4.4 Customer Service 4.1 Reviews Sentiment Based on [239 reviews](#user-reviews) Positive 209 Neutral 17 Negative 13 [## RefNow](https://www.capterra.com/p/190447/RefNow/)[4.7 (468)](https://www.capterra.com/p/190447/RefNow/reviews/) Starting Price £12.99one time Value-for-Money 4.6 Functionality 4.7 Ease of Use 4.8 Customer Service 4.6 Reviews Sentiment IH Based on [468 reviews](#user-reviews) Positive 449 Neutral 18 Negative 1 ## Summary * * * Key features rated by users Features selected based on 18,121 reviews from human resources software users. about the Fit Score methodology. Fit Score methodology Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about. If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology 77%Fit High performer Feature ratings Payroll Management 3.8 Employee Database 4.4 HR Management 4.4 Time & Attendance 4.1 Employee Management 4.3 \--%Fit Missing features Feature ratings Payroll Management NA Employee Database NA HR Management NA Time & Attendance NA Employee Management NA User satisfaction User satisfaction 4.4 User reviews[239](https://www.capterra.com/p/144645/Employment-Hero/reviews/) Ease of use 4.4 Functionality 4.2 Value for money 4.3 Customer support 4.1 User satisfaction 4.7 User reviews[468](https://www.capterra.com/p/190447/RefNow/reviews/) Ease of use 4.8 Functionality 4.7 Value for money 4.6 Customer support 4.6 Price starts from Price starts from $10Usage Based, Per Month - Free version - Free trial Price starts from £12.99One Time - Free version - Free trial Best for Best for Employment Hero is used by HR departments, payroll managers, recruiters, accountants, and growing organizations across industries like healthcare, hospitality, and retail. Best for HR Teams, Recruitment Agencies, Charities, Education, Banks, Startups ## User reviews Pros & cons JS Jane S. Executive Assistant > "The self-service portal for employees is a great feature too—it empowers staff to manage their own information and leave requests..." [See full review](https://www.capterra.com/p/144645/Employment-Hero/#Capterra___6541283) KW Ketmanto W. Application Support Engineer I > "The employee portal appears to be malfunctioning." [See full review](https://www.capterra.com/p/144645/Employment-Hero/#Capterra___7061022) KW Ketmanto W. Application Support Engineer I > "I appreciate its authenticity and its use of AI for job searching and resume building." [See full review](https://www.capterra.com/p/144645/Employment-Hero/#Capterra___7061022) LK Lana K. Human Resources > "Creating various contract templates can be a bit tricky initially, as setting up different types of contracts requires some time..." [See full review](https://www.capterra.com/p/144645/Employment-Hero/#Capterra___6314238) SB Shell B. HR Advisor > "Everything is clearly labelled and even if you land on the wrong page, it is super easy to figure out where to go. But what I..." [See full review](https://www.capterra.com/p/144645/Employment-Hero/#Capterra___6622441) AT Angela T. Office Manager > "We have had issues with the SWAG App e.g., some employee's timesheets populate to EH HR but some only to EH Payroll, it should be..." [See full review](https://www.capterra.com/p/144645/Employment-Hero/#Capterra___6672611) LN Lizi N. Financial Controller > "We also use the payroll platform, which is so nearly seamless, and I have to give a special shout-out to Waseem, who I’m always..." [See full review](https://www.capterra.com/p/144645/Employment-Hero/#Capterra___6670628) AT Angela T. Office Manager > "The Ask An Expert option has become cumbersome because of the initial AI response - a complicated issue cannot be solved via the..." [See full review](https://www.capterra.com/p/144645/Employment-Hero/#Capterra___6672611) DV Daniela V. HR Advisor > "A good system for its price range, it significantly automates processes, particularly the connection between HR and Payroll and..." [See full review](https://www.capterra.com/p/144645/Employment-Hero/#Capterra___6654595) DC Dipin C. CFO > "Also - when giving access to an employee to the portal it was a bit difficult to understand whether HR side needed to be used or..." [See full review](https://www.capterra.com/p/144645/Employment-Hero/#Capterra___6626932) MR Marie R. People Operations Specialist > "The help center provides valuable resources, and the company’s pre-built templates are handy for internal communications." [See full review](https://www.capterra.com/p/144645/Employment-Hero/#Capterra___6622979) MH Mandy H. Chief Operating Officer > "The support is dreadful - very difficult indeed. But the main issue is that when annual leave is booked in EH it comes over to..." [See full review](https://www.capterra.com/p/144645/Employment-Hero/#Capterra___6405440) VR Verified Reviewer Administrative Clerrk > "reporting and processing payments is super easy." [See full review](https://www.capterra.com/p/144645/Employment-Hero/#Capterra___7080942) AT Angela T. Office Manager > "Employment Hero is complicated to establish and takes a lot of time, this was not made clear when the programme was presented..." [See full review](https://www.capterra.com/p/144645/Employment-Hero/#Capterra___6672611) JS Jane S. Executive Assistant > "The platform is user-friendly and makes managing HR tasks much more efficient, from payroll to employee management." [See full review](https://www.capterra.com/p/144645/Employment-Hero/#Capterra___6541283) JS Jane S. Executive Assistant > "The only downside I've experienced with Employment Hero is that setting up our complex Enterprise Bargaining Agreement (EBA) took..." [See full review](https://www.capterra.com/p/144645/Employment-Hero/#Capterra___6541283) KP Kevina P. Accounts > "It's great that new employees can load their details in directly to HR and then it will import to Payroll. " [See full review](https://www.capterra.com/p/144645/Employment-Hero/#Capterra___6628584) LN Lizi N. Financial Controller > "Still a couple of niggles with the integration between HR and Payroll platform." [See full review](https://www.capterra.com/p/144645/Employment-Hero/#Capterra___6670628) KM Kimberley M. Administration Manager > "New system for a new company with a platform that is better for staff and easier for payroll." [See full review](https://www.capterra.com/p/144645/Employment-Hero/#Capterra___6686053) VC Victoria C. HR Coordinator > "Importing data from my existing platform into EH, it was problematic and labour intensive." [See full review](https://www.capterra.com/p/144645/Employment-Hero/#Capterra___6622483) LK Lana K. Human Resources > "Its intuitive interface streamlined the payroll process, ensuring accuracy and efficiency." [See full review](https://www.capterra.com/p/144645/Employment-Hero/#Capterra___6314238) DG Dana G. Accounting > "Its not easy to cross check the terminated staff in payroll and Hr sites" [See full review](https://www.capterra.com/p/144645/Employment-Hero/#Capterra___6678971) MK Michal K. IT Engineer > "Implementation was straightforward, guide sent from their support was really good." [See full review](https://www.capterra.com/p/144645/Employment-Hero/#Capterra___7080653) RL Rachel L. People and Culture Manager > "EH is completely let down by their learning management system which is a GO1 product." [See full review](https://www.capterra.com/p/144645/Employment-Hero/#Capterra___6442330) VC Victoria C. HR Coordinator > "Customer support, on-boarding, payroll and the overall HR platform is the best on the market." [See full review](https://www.capterra.com/p/144645/Employment-Hero/#Capterra___6622483) Evelina S. Managing Director > "It's worth noting that, during this period, the company continued to accept our payments despite our non utilisation of their..." [See full review](https://www.capterra.com/p/144645/Employment-Hero/#GetApp___6082049) EC Edwin C. Design Consultant > "Submitting annual leaves to the company I work in through this software is a breeze." [See full review](https://www.capterra.com/p/144645/Employment-Hero/#Capterra___6589291) KP Kevina P. Accounts > "I am finding the reports difficult as they are very different to my old system I used." [See full review](https://www.capterra.com/p/144645/Employment-Hero/#Capterra___6628584) JR Julius R. Contracts Administration > "It’s a breeze in navigating the software as it has features that makes the software user-friendly." [See full review](https://www.capterra.com/p/144645/Employment-Hero/#Capterra___6679826) DV Daniela V. HR Advisor > "Some of the associates do not know the system very well and sometimes we receive odd answers." [See full review](https://www.capterra.com/p/144645/Employment-Hero/#Capterra___6654595) BH Bernadette H. Director > "We have streamlined onboarding, policy management, contract management, Employee documentation and many other processes." [See full review](https://www.capterra.com/p/144645/Employment-Hero/#Capterra___4822125) GD Gwilym D. CHRO > "Great system, but woeful support, they don't want you to get in touch with them when you need help." [See full review](https://www.capterra.com/p/144645/Employment-Hero/#Capterra___6518055) SM Sarah M. Payroll Officer > "Customer service team have really helped us streamline our payroll processes." [See full review](https://www.capterra.com/p/144645/Employment-Hero/#Capterra___6553494) RP Rajesh P. Management Accountant > "Sometimes my staff do not get paid just because the payroll system is so slow that the pay run is not finished, and we do not..." [See full review](https://www.capterra.com/p/144645/Employment-Hero/#SoftwareAdvice___6023727) JR Julius R. Contracts Administration > "Overall, Employment Hero is a highly recommended software especially for offices with large employee number." [See full review](https://www.capterra.com/p/144645/Employment-Hero/#Capterra___6679826) VR Verified Reviewer HR Manager > "Better access management to features and employee files - security setting and default position on some features can be..." [See full review](https://www.capterra.com/p/144645/Employment-Hero/#Capterra___4784669) DV Daniela V. HR Advisor > "Following the implementation, the customer support team and customer experience team always come back promptly." [See full review](https://www.capterra.com/p/144645/Employment-Hero/#Capterra___6654595) SriRam Sudarsan V. Business Owner > "There is no negotiations with the Employment Hero team since they dont respond" [See full review](https://www.capterra.com/p/144645/Employment-Hero/#Capterra___6288094) GY Gian Y. Management Accountant > "Employment hero team are always very responsive. Whenever I have a query, it always get answered within a few minutes." [See full review](https://www.capterra.com/p/144645/Employment-Hero/#Capterra___6628674) KM Kirsten M. CEO > "went through all this ridiculous training (4-6 weeks of module after module and calls etc) on the system only for most of it to..." [See full review](https://www.capterra.com/p/144645/Employment-Hero/#Capterra___6127881) RL Rachel L. People and Culture Manager > "The Swag app is very easy to use especially for our employees who don't work in front of the PC." [See full review](https://www.capterra.com/p/144645/Employment-Hero/#Capterra___6442330) MH Mandy H. Chief Operating Officer > "So managers have consistently wrong holiday dates for their employees." [See full review](https://www.capterra.com/p/144645/Employment-Hero/#Capterra___6405440) KI Kimolee I. HR and Office Administrator > "Our company needed a simple, yet effective solution, and Employment Hero has provided exactly that." [See full review](https://www.capterra.com/p/144645/Employment-Hero/#Capterra___6685196) Evelina S. Managing Director > "We've also had to pay about $500 for the EH Payroll subscription, but we've lost more time/money on our internal resources trying..." [See full review](https://www.capterra.com/p/144645/Employment-Hero/#GetApp___6082049) JS Jane S. Executive Assistant > "However, once it was properly configured, the system has performed smoothly and reliably." [See full review](https://www.capterra.com/p/144645/Employment-Hero/#Capterra___6541283) SriRam Sudarsan V. Business Owner > "Very bad customer service who did not even call me but closed the ticket." [See full review](https://www.capterra.com/p/144645/Employment-Hero/#Capterra___6288094) MR Marie R. People Operations Specialist > "Good robust system but their customer/tech support could be easier to contact" [See full review](https://www.capterra.com/p/144645/Employment-Hero/#Capterra___6622979) UC Utsav C. Sous Chef > "Not able to copy and paste an employee's shift to he next day is something that bothers me a lot." [See full review](https://www.capterra.com/p/144645/Employment-Hero/#Capterra___4805385) LN Lizi N. Financial Controller > "It has helped us streamline our processes." [See full review](https://www.capterra.com/p/144645/Employment-Hero/#Capterra___6670628) KM Kirsten M. CEO > "I hate that it reverts to obsolete settings and constantly messes with the payroll integration." [See full review](https://www.capterra.com/p/144645/Employment-Hero/#Capterra___6127881) KM Kirsten M. CEO > "I liked the idea that our onboarding could be hosted in one place and seemlessly integrated with our payroll platform." [See full review](https://www.capterra.com/p/144645/Employment-Hero/#Capterra___6127881) RC Rob C. CFO > "Some parts aren't intuitive to use." [See full review](https://www.capterra.com/p/144645/Employment-Hero/#Capterra___6697080) CW Catherine W. Business Manager > "Easy system to follow and use, we have both payroll and HR" [See full review](https://www.capterra.com/p/144645/Employment-Hero/#Capterra___6655437) David H. HR Manager > "The Payroll and HR platforms, although linked, have small discrepancies of information and other features that do not sync and/or..." [See full review](https://www.capterra.com/p/144645/Employment-Hero/#Capterra___4616040) CS Cristina S. HR and Operations Manager > "Easy to navigate and integrates everything we need." [See full review](https://www.capterra.com/p/144645/Employment-Hero/#Capterra___6553683) UC Utsav C. Sous Chef > "Maybe I haven't found this option in the interface yet but having to search hard for something so small is not a great experience." [See full review](https://www.capterra.com/p/144645/Employment-Hero/#Capterra___4805385) EC Edwin C. Design Consultant > "The interface of Employment Hero is very easy to navigate." [See full review](https://www.capterra.com/p/144645/Employment-Hero/#Capterra___6589291) TN Tim N. System Management > "This means it's important to know which tasks should be performed on each platform to avoid issues. If a problem arises with the..." [See full review](https://www.capterra.com/p/144645/Employment-Hero/#Capterra___4544653) Evelina S. Managing Director > "A more responsive approach and transparent communication would greatly enhance our overall experience and confidence in the..." [See full review](https://www.capterra.com/p/144645/Employment-Hero/#GetApp___6082049) Evelina S. Managing Director > "The account manager initially thought to guide us, seemed to provide misleading information, possibly in pursuit of expediting a..." [See full review](https://www.capterra.com/p/144645/Employment-Hero/#GetApp___6082049) Suzannah R. Human Resources Assistant > "With the HR platform, I can aggregate rules and processes for all staff and rest easy knowing that they comply with all..." [See full review](https://www.capterra.com/p/144645/Employment-Hero/#Capterra___3737734) MB Margaret B. Health Service Manager > "The role out of SWAG was difficult as employees got confused between HR and payroll." [See full review](https://www.capterra.com/p/144645/Employment-Hero/#Capterra___4828683) Kellie J. People and Culture Manager > "The recruitment function is so easy and allows multiple people to be involved in each step of the process." [See full review](https://www.capterra.com/p/144645/Employment-Hero/#Capterra___4802050) SA Solomon A. Payroll > "Leaves room for human error and is thus at risk of none compliance." [See full review](https://www.capterra.com/p/144645/Employment-Hero/#Capterra___6110800) AC Aljon C. Bookkeeper > "All good, the support can contacted easily." [See full review](https://www.capterra.com/p/144645/Employment-Hero/#Capterra___6679080) RL Rachel L. People and Culture Manager > "It's not intuitive." [See full review](https://www.capterra.com/p/144645/Employment-Hero/#Capterra___6442330) ADW April D W. administration > "great customer support." [See full review](https://www.capterra.com/p/144645/Employment-Hero/#Capterra___6655318) JR Jacob R. General Manager > "Setup was painfully long with minimal help especially with payroll." [See full review](https://www.capterra.com/p/144645/Employment-Hero/#Capterra___4824485) ST Stephanie T. National People and Culture Manager > "Very user friendly for HR, managers & employees!" [See full review](https://www.capterra.com/p/144645/Employment-Hero/#Capterra___6543081) TN Tim N. System Management > "Human Resources and Payroll software are two distinct products that result in frustration due to their poor integration with one..." [See full review](https://www.capterra.com/p/144645/Employment-Hero/#Capterra___4544653) MH Mandy H. Chief Operating Officer > "Payroll is quick and easy." [See full review](https://www.capterra.com/p/144645/Employment-Hero/#Capterra___6405440) RP Rajesh P. Management Accountant > "I guess expansion cannot necessarily be sustained." [See full review](https://www.capterra.com/p/144645/Employment-Hero/#SoftwareAdvice___6023727) ADW April D W. administration > "great service which is hard to find for the money" [See full review](https://www.capterra.com/p/144645/Employment-Hero/#Capterra___6655318) SA Solomon A. Payroll > "The last couple have seen it deteriorate considerably. " [See full review](https://www.capterra.com/p/144645/Employment-Hero/#Capterra___6110800) AM Alyssa M. Operations Manager > "So far so good, I have had plenty of help from the team," [See full review](https://www.capterra.com/p/144645/Employment-Hero/#Capterra___6541312) CE Charlie E. Corporate Services Coordinator > "The system is not flexible - there are several feature requests that we have put through because it just doesn't work as we need..." [See full review](https://www.capterra.com/p/144645/Employment-Hero/#SoftwareAdvice___4694527) KM Kimberley M. Administration Manager > "The sales & onboarding team have been very supportive. " [See full review](https://www.capterra.com/p/144645/Employment-Hero/#Capterra___6686053) CE Charlie E. Corporate Services Coordinator > "It seems that they are intent on creating new features that are not crucial to our business and leaving the core functionality..." [See full review](https://www.capterra.com/p/144645/Employment-Hero/#SoftwareAdvice___4694527) CE Charlie E. Corporate Services Coordinator > "Overall, the platform has decreased the amount of time we were spending on the HR & Payroll function, our biggest win was the..." [See full review](https://www.capterra.com/p/144645/Employment-Hero/#SoftwareAdvice___4694527) LM Logan M. CEO > "Backend on the website is very complicated compared to the system we use (that we were going to move from but decided not to). " [See full review](https://www.capterra.com/p/144645/Employment-Hero/#Capterra___4642799) [View Reviews](https://www.capterra.com/p/144645/Employment-Hero/reviews/) IH Izzy H. Tutor > "I appreciated the flexibility in the information required, which made the process straightforward and..." [See full review](https://www.capterra.com/p/190447/RefNow/#Capterra___6816108) SF Salmanul F. Commercial Administration > "Limited Customization: Some users may find that the system’s customization options for questionnaires or..." [See full review](https://www.capterra.com/p/190447/RefNow/#Capterra___6478914) IA Ishmael A. Healthcare Assistant > "It made the process of requesting and providing references very smooth and efficient, saving time and..." [See full review](https://www.capterra.com/p/190447/RefNow/#Capterra___6812218) IH Izzy H. Tutor > "One minor drawback I noticed was that the system asked for a company name, which isn’t always relevant,..." [See full review](https://www.capterra.com/p/190447/RefNow/#Capterra___6816108) RU Rachel U. bibnn > "I worked closely with service users to understand their needs, offering emotional support, listening..." [See full review](https://www.capterra.com/p/190447/RefNow/#Capterra___6443526) HA Haithem A. Manager > "Nothing much except the colours of the font and the delete button for deleting refreess is not easy to..." [See full review](https://www.capterra.com/p/190447/RefNow/#Capterra___6815359) MDK Mary D. K. Community Based Services > "The required fields were easily understood. When an error was corrected the amended information was..." [See full review](https://www.capterra.com/p/190447/RefNow/#Capterra___6883537) BG Brett G. Childcare Provider > "It did stop me at some points but that was usually only when I entered something wrong or not in the..." [See full review](https://www.capterra.com/p/190447/RefNow/#Capterra___6829218) HG Hayley G. occupational therapist > "Also, having regular reminders to the emails means, it was not forgot on my to do list - making me respond..." [See full review](https://www.capterra.com/p/190447/RefNow/#Capterra___6394100) HW Holly W. Self employment > "Doesn’t save all of my inputted data for one of my references." [See full review](https://www.capterra.com/p/190447/RefNow/#Capterra___6833278) IA Ishmael A. Healthcare Assistant > "It streamlined the entire referencing process and provided a professional and reliable platform that I..." [See full review](https://www.capterra.com/p/190447/RefNow/#Capterra___6812218) VR Verified Reviewer Care Worker > "If it is automated, there is the risk if someone is away the reference might sit in someone's in box." [See full review](https://www.capterra.com/p/190447/RefNow/#Capterra___6406573) AO Ayomide O. PPM MANAGER > "The most part i love about the refnow is that you can even edit your name or email or any error detected in..." [See full review](https://www.capterra.com/p/190447/RefNow/#Capterra___6394093) JB Joel B. Support worker > "It didn’t allow option for Gmail &yahoomail" [See full review](https://www.capterra.com/p/190447/RefNow/#Capterra___6494555) ZS Zuzanna S. Spa Therapist > "Signed all my documents quickly had to switch over to my laptop as was a little difficult with my phone but..." [See full review](https://www.capterra.com/p/190447/RefNow/#Capterra___6817742) IC Ishmael C. Software Developer > "The system does not let the user go back to change some fields details" [See full review](https://www.capterra.com/p/190447/RefNow/#Capterra___6345359) JM Joseph M. Support worker > "Employers will be able to speed up their recruitment exercises while job seekers will be able to be..." [See full review](https://www.capterra.com/p/190447/RefNow/#Capterra___6834612) RPD Ryan Paul D. Virtual Assistant > "It is just that putting the cellphone number is confusing if your eyesight is not that good." [See full review](https://www.capterra.com/p/190447/RefNow/#Capterra___6695098) BI Babajide I. English teacher > "I was able to enter the details of my referees in only a few minutes." [See full review](https://www.capterra.com/p/190447/RefNow/#Capterra___6790882) CM Callum M. Admin assisstant > "Font sizes were a bit confusing for the aesthetics at times." [See full review](https://www.capterra.com/p/190447/RefNow/#Capterra___6425100) AA Alex A. Director > "It by far one of the best app used to report back reference without haggling without haggling with copy and..." [See full review](https://www.capterra.com/p/190447/RefNow/#Capterra___6478753) ST Shani T. Director of Education, Women's learning program > "The only drawback was the difficulty in finding attached documents" [See full review](https://www.capterra.com/p/190447/RefNow/#Capterra___6401195) AN Antony N. Senior sevice cordinator > "Some of the features of RefNow include customizable questionnaires, automated reminders, and real-time..." [See full review](https://www.capterra.com/p/190447/RefNow/#Capterra___4789349) YA Yusuff A. Coach > "I erroneously click gap but could not navigate out of that screen." [See full review](https://www.capterra.com/p/190447/RefNow/#Capterra___6622637) OU Odinaka U. Support worker > "Amazing I like it as I was filling the form so easy and perfect although sometimes it was frustrating but..." [See full review](https://www.capterra.com/p/190447/RefNow/#Capterra___6819100) MO Muyiwa O. Health Care Support Worker > "Putting the date of birth can be a bit stressful" [See full review](https://www.capterra.com/p/190447/RefNow/#Capterra___6506662) CMM Chidinma Marylene M. Healthcare assistant > "RefNow is an Ease of Use platform which simplifies the process of collecting references, saving time for..." [See full review](https://www.capterra.com/p/190447/RefNow/#Capterra___6669265) NV Nilaniya V. Activity Leader > "I could not move on to another section unless I filled in certain sections" [See full review](https://www.capterra.com/p/190447/RefNow/#Capterra___6273177) NJ Nikah J. Slots host > "You provide excellent services and it was not hard to use the options given to complete what is necessaryz" [See full review](https://www.capterra.com/p/190447/RefNow/#Capterra___6810696) OP Ojoma P. healthcare assistant > "The inability to accept private email." [See full review](https://www.capterra.com/p/190447/RefNow/#Capterra___6560588) JJ Joyce J. Care assistant > "My experience was seamless, everything was straightforward I didn’t have a by difficulties whatsoever in..." [See full review](https://www.capterra.com/p/190447/RefNow/#Capterra___6802048) VR Verified Reviewer AUXILIARY NURSE > "issues with user interface design, functionality gaps, compatibility problems with certain systems or..." [See full review](https://www.capterra.com/p/190447/RefNow/#Capterra___6161848) AN Antony N. Senior sevice cordinator > "The platform is designed to streamline and automate the reference checking process, making it faster and..." [See full review](https://www.capterra.com/p/190447/RefNow/#Capterra___4789349) AV Andrew V. Director > "Cumbersome wording and some menu options not easy to understand" [See full review](https://www.capterra.com/p/190447/RefNow/#Capterra___6318531) ZA Zaynah A. Rental Technician > "Most places use an inefficient way of giving references making it confusing for me to use but this was very..." [See full review](https://www.capterra.com/p/190447/RefNow/#Capterra___6544074) CW Ciara W. SEN Nanny > "Although ref now is easy to use, sometimes the email reminders are too much" [See full review](https://www.capterra.com/p/190447/RefNow/#Capterra___6331598) IH Izzy H. Tutor > "The platform was user-friendly, efficient, and had a clean, intuitive design." [See full review](https://www.capterra.com/p/190447/RefNow/#Capterra___6816108) AK Amal K. Sales assistant > "In some cases, referees may be unwilling or unavailable to complete the reference online, which could limit..." [See full review](https://www.capterra.com/p/190447/RefNow/#Capterra___4805987) LMA Lilly-Mae A. Admin > "Ref Now made the reference process simple, fast, and reliable from start to finish." [See full review](https://www.capterra.com/p/190447/RefNow/#Capterra___6821909) AO Adejoke O. health care professional > "too many questions about verification and company." [See full review](https://www.capterra.com/p/190447/RefNow/#Capterra___6669269) JM Joy M. WOOD INDUSTRIES > "a software that helps companies with employment reference checking" [See full review](https://www.capterra.com/p/190447/RefNow/#Capterra___6574116) KD Kevin D. Lecturer > "Not able to provide the reference that I wished to" [See full review](https://www.capterra.com/p/190447/RefNow/#Capterra___6674484) SO Samuel O. Healthcare assistant > "It is straightforward and pretty easy to understand and also easy to navigate different parts of the site." [See full review](https://www.capterra.com/p/190447/RefNow/#Capterra___6830700) TB Taofiq B. Steward and security > "Self explanatory, an illiterate can pretty much use this." [See full review](https://www.capterra.com/p/190447/RefNow/#Capterra___6760273) JM Joseph M. Support worker > "It will make recruitment for staff quite easy and flawless" [See full review](https://www.capterra.com/p/190447/RefNow/#Capterra___6834612) BT Ben T. Amin > "It had an overall Long loading time, which I did not appreciate" [See full review](https://www.capterra.com/p/190447/RefNow/#Capterra___6478390) MB Matthew B. Relationship Manager > "So i see that it is a platform for confirming references, the simplicity it offers is very commendable" [See full review](https://www.capterra.com/p/190447/RefNow/#Capterra___6619664) OB Oluwaseyi B. Support worker > "Too many information to digest and understand" [See full review](https://www.capterra.com/p/190447/RefNow/#Capterra___6514542) TB Taiwo B. Support Worker > "I love the confirmation and subsequent updates that follows your reference request" [See full review](https://www.capterra.com/p/190447/RefNow/#Capterra___6341138) BG Blessing G. assistane > "slow to upload and it took sometime for download" [See full review](https://www.capterra.com/p/190447/RefNow/#Capterra___6536134) TC Talent C. Healthcare assistant > "Its fast and has option to change reference details." [See full review](https://www.capterra.com/p/190447/RefNow/#Capterra___6472944) CMM Chidinma Marylene M. Healthcare assistant > "The facts that i cant delete the referee that i dont need anymore ." [See full review](https://www.capterra.com/p/190447/RefNow/#Capterra___6669265) BB Binita B. Personal Aged Care > "I appreciate how straightforward the interface is and the detailed reports it provides." [See full review](https://www.capterra.com/p/190447/RefNow/#Capterra___6583404) OA Opeyemi A. Mental health support worker > "I was unable to edit after I have submitted" [See full review](https://www.capterra.com/p/190447/RefNow/#Capterra___6352785) TD Tongai D. Children residential support worker > "User friendly design and short straight to the point." [See full review](https://www.capterra.com/p/190447/RefNow/#Capterra___7045719) AO Ayomide O. PPM MANAGER > "The drop down not having excellent option" [See full review](https://www.capterra.com/p/190447/RefNow/#Capterra___6394093) MJE Mbai Junior E. Management > "I also like that it was done in stages" [See full review](https://www.capterra.com/p/190447/RefNow/#Capterra___6831029) SK Sumanpreet K. Laundry Assistant > "I wasnt able to submit ine of my references and had to find an alternative as RefNow didnt recognise their..." [See full review](https://www.capterra.com/p/190447/RefNow/#Capterra___6201214) AA ANTHONY A. Doorman > "Swiftly responded to mails, and sents reminder fast" [See full review](https://www.capterra.com/p/190447/RefNow/#Capterra___6296339) RP Rosemary P. Register nurse retired > "Pricing is really not something that needs to be asked" [See full review](https://www.capterra.com/p/190447/RefNow/#Capterra___6398593) AA Ayo A. Managing Partner > "It's easy navigation which makes me stay motivated to want to complete the registration." [See full review](https://www.capterra.com/p/190447/RefNow/#Capterra___6455340) OO Ola O. Financial Controller > "Not as personal, and not sure if it was clear enough to give the right feedback about a team" [See full review](https://www.capterra.com/p/190447/RefNow/#Capterra___6214792) PG Pujan G. Bank laundry assistant > "Sms service was also magnificient." [See full review](https://www.capterra.com/p/190447/RefNow/#Capterra___6626925) PI Prince I. Support Staff > "Though good, but can be annoying 🤣,their consistency is something else." [See full review](https://www.capterra.com/p/190447/RefNow/#Capterra___4983536) JK Jude K. Priest > "I also love the fact it was sent both to my mobile and email" [See full review](https://www.capterra.com/p/190447/RefNow/#Capterra___6349703) DA Dionysia A. Innovation Centre Officer > "Slightly too long and not sure of relevance of some" [See full review](https://www.capterra.com/p/190447/RefNow/#Capterra___4908982) KC Kya C. Residential worker > "Perfect it even let me come back to compete second ref once I was ready" [See full review](https://www.capterra.com/p/190447/RefNow/#Capterra___6609490) SH Sophie H. Support worker > "There were no aspects that I didn’t like on the site" [See full review](https://www.capterra.com/p/190447/RefNow/#Capterra___4871270) JP Jacqui P. Area Manager > "Easy and accessible to use and appropriate headings snd wordings for the reference." [See full review](https://www.capterra.com/p/190447/RefNow/#Capterra___6331013) AO Akaninyene O. Focal Person > "Nothing i liked least in RefNow and the site was ok" [See full review](https://www.capterra.com/p/190447/RefNow/#Capterra___5026410) DA Damilola A. Company Secretary > "I liked that the app is designed with simplicity in mind, making it easy for referees, administrators, and..." [See full review](https://www.capterra.com/p/190447/RefNow/#Capterra___4827163) AA Anthony A. Medical Director > "I really can't pinpoint anything I would say I dislike about RefNow" [See full review](https://www.capterra.com/p/190447/RefNow/#Capterra___4854817) KO Kehinde O. CTO > "It is easy to use, highly effective, and streamlines the recruitment referencing process efficiently" [See full review](https://www.capterra.com/p/190447/RefNow/#Capterra___6706437) MC Molly C. CS Manager > "The interface looked slightly dated and could be better designed" [See full review](https://www.capterra.com/p/190447/RefNow/#Capterra___2175745) SRM Sadie-Rae M. general manager > "its quick and easy to use, in detail and allows us to give true reflection." [See full review](https://www.capterra.com/p/190447/RefNow/#Capterra___6263383) SP Shelley P. Head Pharmacist > "Not applicable" [See full review](https://www.capterra.com/p/190447/RefNow/#Capterra___2831347) [View Reviews](https://www.capterra.com/p/190447/RefNow/reviews/) ## User interface [Employment Hero](https://www.capterra.com/p/144645/Employment-Hero/) 4.43 (239) 4.72 (468) ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ### Features Do these products fit your needs? Prioritize real-user-identified key features according to your needs to find your best fit. \--% Fit vs \--% Fit 360 Degree Feedback 207 Important Access Controls/Permissions 150 Important Activity Dashboard 120 Important Employment Hero Top features 36/41 - 360 Degree Feedback - Access Controls/Permissions - Activity Dashboard - AI Copilot - API - Applicant Tracking - Approval Process Control - Benefits Management - Calendar Management - Compensation Management - Compliance Management - Customizable Branding - Customizable Reports - Customizable Templates - Data Import/Export - Document Management - Employee Database - Employee Engagement - Employee Management - Generative AI - Goal Management - HR Management - Learning & Development - Mobile App - Offboarding - Onboarding - Payroll Management - Performance Management - Predictive Analytics - Recruitment Management - Reminders - Reporting/Analytics - Self Service Portal - Sick Leave Tracking - Succession Planning - Surveys & Feedback - Third-Party Integrations - Time & Attendance - Time Off Management - Training Management - Workflow Management [See all features](https://www.capterra.com/p/144645/Employment-Hero/#features) RefNow 14/41 - 360 Degree Feedback - Access Controls/Permissions - Activity Dashboard - AI Copilot - API - Applicant Tracking - Approval Process Control - Benefits Management - Calendar Management - Compensation Management - Compliance Management - Customizable Branding - Customizable Reports - Customizable Templates - Data Import/Export - Document Management - Employee Database - Employee Engagement - Employee Management - Generative AI - Goal Management - HR Management - Learning & Development - Mobile App - Offboarding - Onboarding - Payroll Management - Performance Management - Predictive Analytics - Recruitment Management - Reminders - Reporting/Analytics - Self Service Portal - Sick Leave Tracking - Succession Planning - Surveys & Feedback - Third-Party Integrations - Time & Attendance - Time Off Management - Training Management - Workflow Management [See all features](https://www.capterra.com/p/190447/RefNow/#features) ### Recognition No recognitions have been awarded to Employment Hero No recognitions have been awarded to RefNow ### Deployment & support Employment Hero Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos RefNow Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details Employment Hero - By Employment Hero - Located in Australia - Founded in 2014 RefNow - By RefNow - Located in United Kingdom - Founded in 2017 ## Popular Comparisons [Employment Hero](https://www.capterra.com/p/144645/Employment-Hero/)[4.43 (239)](https://www.capterra.com/p/144645/Employment-Hero/reviews/) vs [Paylocity](https://www.capterra.com/p/86714/WebPay/)[4.34 (1,820)](https://www.capterra.com/p/86714/WebPay/reviews/) $10/month Price Contact vendor for pricing 4.2 Features 4.3 4.4 Ease of Use 4.3 [View full comparison](https://www.capterra.com/compare/86714-144645/WebPay-vs-Employment-Hero) [RefNow](https://www.capterra.com/p/190447/RefNow/)[4.72 (468)](https://www.capterra.com/p/190447/RefNow/reviews/) vs [HiPeople](https://www.capterra.com/p/211940/HiPeople/)[4.79 (1,563)](https://www.capterra.com/p/211940/HiPeople/reviews/) £12.99one time Price $0one time 4.7 Features 4.8 4.8 Ease of Use 4.9 [View full comparison](https://www.capterra.com/compare/190447-211940/RefNow-vs-HiPeople) [Employment Hero](https://www.capterra.com/p/144645/Employment-Hero/)[4.43 (239)](https://www.capterra.com/p/144645/Employment-Hero/reviews/) vs [Rippling](https://www.capterra.com/p/172127/Rippling/)[4.86 (4,603)](https://www.capterra.com/p/172127/Rippling/reviews/) $10/month Price $8/month 4.2 Features 4.8 4.4 Ease of Use 4.9 [View full comparison](https://www.capterra.com/compare/144645-172127/Employment-Hero-vs-Rippling) [RefNow](https://www.capterra.com/p/190447/RefNow/)[4.72 (468)](https://www.capterra.com/p/190447/RefNow/reviews/) vs [Zinc](https://www.capterra.com/p/179293/Zinc/)[4.80 (220)](https://www.capterra.com/p/179293/Zinc/reviews/) £12.99one time Price Contact vendor for pricing 4.7 Features 4.8 4.8 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/179293-190447/Zinc-vs-RefNow) [Employment Hero](https://www.capterra.com/p/144645/Employment-Hero/)[4.43 (239)](https://www.capterra.com/p/144645/Employment-Hero/reviews/) vs [BambooHR](https://www.capterra.com/p/110968/BambooHR/)[4.58 (3,108)](https://www.capterra.com/p/110968/BambooHR/reviews/) $10/month Price $10/month 4.2 Features 4.4 4.4 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/110968-144645/BambooHR-vs-Employment-Hero) [RefNow](https://www.capterra.com/p/190447/RefNow/)[4.72 (468)](https://www.capterra.com/p/190447/RefNow/reviews/) vs [Vitay](https://www.capterra.com/p/183558/Vitay/)[4.92 (49)](https://www.capterra.com/p/183558/Vitay/reviews/) £12.99one time Price $699/year 4.7 Features 4.8 4.8 Ease of Use 4.9 [View full comparison](https://www.capterra.com/compare/183558-190447/Vitay-vs-RefNow) [Employment Hero](https://www.capterra.com/p/144645/Employment-Hero/)[4.43 (239)](https://www.capterra.com/p/144645/Employment-Hero/reviews/) vs [Connecteam](https://www.capterra.com/p/153140/Connecteam/)[4.64 (5,044)](https://www.capterra.com/p/153140/Connecteam/reviews/) $10/month Price $29/month 4.2 Features 4.5 4.4 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/144645-153140/Employment-Hero-vs-Connecteam) [RefNow](https://www.capterra.com/p/190447/RefNow/)[4.72 (468)](https://www.capterra.com/p/190447/RefNow/reviews/) vs [Discovered](https://www.capterra.com/p/139913/Discovered/)[4.63 (126)](https://www.capterra.com/p/139913/Discovered/reviews/) £12.99one time Price $5 4.7 Features 4.5 4.8 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/139913-190447/Discovered-vs-RefNow) [Employment Hero](https://www.capterra.com/p/144645/Employment-Hero/)[4.43 (239)](https://www.capterra.com/p/144645/Employment-Hero/reviews/) vs [Paycor](https://www.capterra.com/p/133745/Paycor-Perform/)[4.35 (3,033)](https://www.capterra.com/p/133745/Paycor-Perform/reviews/) $10/month Price Contact vendor for pricing 4.2 Features 4.2 4.4 Ease of Use 4.3 [View full comparison](https://www.capterra.com/compare/133745-144645/Paycor-Perform-vs-Employment-Hero) [RefNow](https://www.capterra.com/p/190447/RefNow/)[4.72 (468)](https://www.capterra.com/p/190447/RefNow/reviews/) vs [VidCruiter](https://www.capterra.com/p/127883/VidCruiter/)[4.61 (125)](https://www.capterra.com/p/127883/VidCruiter/reviews/) £12.99one time Price $5000/year 4.7 Features 4.5 4.8 Ease of Use 4.4 [View full comparison](https://www.capterra.com/compare/127883-190447/VidCruiter-vs-RefNow) [Employment Hero](https://www.capterra.com/p/144645/Employment-Hero/)[4.43 (239)](https://www.capterra.com/p/144645/Employment-Hero/reviews/) vs [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)[4.42 (7,165)](https://www.capterra.com/p/155895/WorkforceNow/reviews/) $10/month Price Contact vendor for pricing 4.2 Features 4.3 4.4 Ease of Use 4.3 [View full comparison](https://www.capterra.com/compare/144645-155895/Employment-Hero-vs-WorkforceNow) [RefNow](https://www.capterra.com/p/190447/RefNow/)[4.72 (468)](https://www.capterra.com/p/190447/RefNow/reviews/) vs [HR Avatar](https://www.capterra.com/p/141052/HR-Avatar-Pre-Employment-Tests/)[4.52 (130)](https://www.capterra.com/p/141052/HR-Avatar-Pre-Employment-Tests/reviews/) £12.99one time Price $50one time 4.7 Features 4.5 4.8 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/141052-190447/HR-Avatar-Pre-Employment-Tests-vs-RefNow)