# Compare Chatra vs Crisp 2026 | Capterra > Unsure of what to choose? Check Capterra to compare Chatra and Crisp based on pricing, features, product details, and verified reviews. Source: https://www.capterra.com/compare/144752-151292/Chatra-vs-Crisp --- # Chatra vs Crisp Features and Cost Comparison Last updated March 13th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: ChatraCrisp2/4 selected [Chatra](https://www.capterra.com/p/144752/Chatra/)[4.7 (452)](https://www.capterra.com/p/144752/Chatra/reviews/) [Crisp](https://www.capterra.com/p/151292/Crisp/)[4.6 (147)](https://www.capterra.com/p/151292/Crisp/reviews/) [## Chatra](https://www.capterra.com/p/144752/Chatra/)[4.7 (452)](https://www.capterra.com/p/144752/Chatra/reviews/) Starting Price $21.00/month Value-for-Money 4.6 Functionality 4.5 Ease of Use 4.8 Customer Service 4.7 Reviews Sentiment Based on [452 reviews](#user-reviews) Positive 437 Neutral 13 Negative 2 [## Crisp](https://www.capterra.com/p/151292/Crisp/)[4.6 (147)](https://www.capterra.com/p/151292/Crisp/reviews/) Starting Price $45.00/month Value-for-Money 4.5 Functionality 4.4 Ease of Use 4.5 Customer Service 4.5 Reviews Sentiment Based on [147 reviews](#user-reviews) Positive 137 Neutral 6 Negative 4 ## Not a match? 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Fit Score methodology Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about. If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology \--%Fit Missing features Feature ratings Single Sign On NA Chat/Messaging NA Real-Time Notifications 4.8 Real-Time Monitoring NA Support Ticket Management NA 73%Fit Missing features Feature ratings Single Sign On NA Chat/Messaging 4.9 Real-Time Notifications 4.6 Real-Time Monitoring 4.7 Support Ticket Management 4.7 User satisfaction User satisfaction 4.7 User reviews[452](https://www.capterra.com/p/144752/Chatra/reviews/) Ease of use 4.8 Functionality 4.5 Value for money 4.6 Customer support 4.7 User satisfaction 4.6 User reviews[147](https://www.capterra.com/p/151292/Crisp/reviews/) Ease of use 4.5 Functionality 4.4 Value for money 4.5 Customer support 4.5 Price starts from Price starts from $21Per User, Per Month - Free version - Free trial Price starts from $45Other, Per Month - Free version - Free trial Best for Best for E-commerce, software and other companies who understand the need to be accessible to their visitors and customers. Our clients also include financial, legal and automotive companies. Best for 600,000+ companies are using Crisp to talk with their customers on any channel, increase internal collaboration and drive more sales. ## User reviews Pros & cons SP Stephanie P. CS Team Lead > "It’s easy to use and helps us communicate with customers in re." [See full review](https://www.capterra.com/p/144752/Chatra/#Capterra___6498534) SB Stuart B. Company Director > "they then ignored 4 of my emails." [See full review](https://www.capterra.com/p/144752/Chatra/#Capterra___6361191) RD Reema D. Associate Director > "It allows you to see who is on the website, and the pre-chat view, where you can see what they are typing in real time before they submit the..." [See full review](https://www.capterra.com/p/144752/Chatra/#Capterra___4288045) RD Reema D. Associate Director > "It also does not let you know when it periodically logs you out of the app, so I have gotten fussed at by my boss for missing a chat because I..." [See full review](https://www.capterra.com/p/144752/Chatra/#Capterra___4288045) [View Reviews](https://www.capterra.com/p/144752/Chatra/reviews/) LK Latisha K. Sales support specialist > "This feature not only emphasizes their commitment to user experience but also fosters a collaborative environment for..." [See full review](https://www.capterra.com/p/151292/Crisp/#Capterra___6843341) MN Maxxie N. Customer Support Team Lead > "Not being able to export a full chat transcript, not being able to filter chat based on specific dates" [See full review](https://www.capterra.com/p/151292/Crisp/#Capterra___6830613) JB Johnathan B. CEO > "A great tool, with great support, and a comprehensive API that allows us to do pretty much whatever we want (so long as..." [See full review](https://www.capterra.com/p/151292/Crisp/#Capterra___6258529) SS Santeri S. Tech Support Specialist > "Knowledge base editor uses Markdown, and the WYSIWYG editor isn't living up to the name (you don't always get what you..." [See full review](https://www.capterra.com/p/151292/Crisp/#Capterra___6767094) ME Matthew E. CTO > "Crisp has enabled us to provide our customers with best-in-class support." [See full review](https://www.capterra.com/p/151292/Crisp/#Capterra___6769696) OA Oleksandr A. CEO and Founder > "There is no option to mark conversations as unread. Because of this, our support department sometimes misses requests." [See full review](https://www.capterra.com/p/151292/Crisp/#Capterra___6785843) RL Roberta L. Head of Customer Operations > "For agents it's really simple to use and manage conversations, translations work well, general campaigns and set-ups are..." [See full review](https://www.capterra.com/p/151292/Crisp/#Capterra___6852118) IB Ivan B. Trainer and technical support for retail > "The notification sending of the app and e-mail was really unstable and after the initital period (two months or so) the..." [See full review](https://www.capterra.com/p/151292/Crisp/#Capterra___6569035) VR Verified Reviewer CEO > "We've been using Crisp for about 7 years so far on one of our projects and our experience is great so we are integrating..." [See full review](https://www.capterra.com/p/151292/Crisp/#Capterra___6778230) RL Roberta L. Head of Customer Operations > "When the operation starts getting more complex sometimes it gets tricky to find workarounds for all needs." [See full review](https://www.capterra.com/p/151292/Crisp/#Capterra___6852118) VR Verified Reviewer VP of Marketing > "Crisp has one of the most generous free trials at 100 profiles and 2 seats." [See full review](https://www.capterra.com/p/151292/Crisp/#Capterra___6836657) LL Lydie L. Customer Support > "Some issues with our proxy (Crisp is not shown to every user)" [See full review](https://www.capterra.com/p/151292/Crisp/#Capterra___6838877) VR Verified Reviewer Founder > "We implemented it quickly and it was up and running without any major issues." [See full review](https://www.capterra.com/p/151292/Crisp/#Capterra___7042142) SL Steinar L. Co-founder > "I.e. I would like to have more sub-inboxes, but I'm not paying $200 per month extra for that." [See full review](https://www.capterra.com/p/151292/Crisp/#Capterra___6853478) IB Ivan B. Trainer and technical support for retail > "Crisp has a very straightforward and, I can say, easy way to program your chat bot and has had an inbox that feels very..." [See full review](https://www.capterra.com/p/151292/Crisp/#Capterra___6569035) DV Dennis V. Founding Product Engineer > "The user interface sometimes is too bloated in the backoffice" [See full review](https://www.capterra.com/p/151292/Crisp/#Capterra___6760056) Sayuj K. Server Operator > "Crisp offers a great solution for customer management, with a simple and easy to use interface, seamless integrations..." [See full review](https://www.capterra.com/p/151292/Crisp/#Capterra___5072803) SF Stefan F. Co-founder > "That we didn't implement it earlier and used Facebook Business Messenger chat (that sucks so hard)." [See full review](https://www.capterra.com/p/151292/Crisp/#Capterra___6755404) LL Lydie L. Customer Support > "I would say it's good if you're looking an easy way to manage support tickets thanks to a great UX/UI" [See full review](https://www.capterra.com/p/151292/Crisp/#Capterra___6838877) JB Johnathan B. CEO > "Email campaign reporting isn't as detailed as I'd like" [See full review](https://www.capterra.com/p/151292/Crisp/#Capterra___6258529) LK Latisha K. Sales support specialist > "Furthermore, I'd like to give a shoutout to the dedicated support team at Crisp for their outstanding work – keep it up!" [See full review](https://www.capterra.com/p/151292/Crisp/#Capterra___6843341) FS Fernando S. Marketing Manager > "For example ActiveCampaign that's a real CRM but very expensive for email marketing and doesn't have direct integrations..." [See full review](https://www.capterra.com/p/151292/Crisp/#Capterra___4718730) VR Verified Reviewer Founder > "The service they give from their customer representatives is really good." [See full review](https://www.capterra.com/p/151292/Crisp/#Capterra___7042142) NV Nadia V. Support Manager > "You can't filter between live chat and emails" [See full review](https://www.capterra.com/p/151292/Crisp/#Capterra___4896479) LL Lauritz L. Co-Founder > "Our customers are able to communicate with us seamlessly, and the whole interaction cycle feels incredibly polished." [See full review](https://www.capterra.com/p/151292/Crisp/#Capterra___6760062) RK Richard K. Security & Privacy Consultant > "The conversation history view was a bit baffling to me at times." [See full review](https://www.capterra.com/p/151292/Crisp/#Capterra___3502026) RS Rick S. Executive > "AI Chatbots are neat, but overall great tool for sales and support teams." [See full review](https://www.capterra.com/p/151292/Crisp/#Capterra___6770953) VR Verified Reviewer Director > "It is not possible to view rich-content emails i.e. no HTML emails." [See full review](https://www.capterra.com/p/151292/Crisp/#GetApp___3167600) FO Francisco O. Support Leader > "Overall it is positive, I believe that Crisp has a lot of potential, but it still needs to improve some details like those..." [See full review](https://www.capterra.com/p/151292/Crisp/#Capterra___6787353) VR Verified Reviewer Director > "Even the: VIEW ORIGINAL EMAIL option does not fully work." [See full review](https://www.capterra.com/p/151292/Crisp/#GetApp___3167600) SS Santeri S. Tech Support Specialist > "Very versatile, a true power user tool for customer support among other things." [See full review](https://www.capterra.com/p/151292/Crisp/#Capterra___6767094) VR Verified Reviewer Director > "They appear in plain-text and are unreadable." [See full review](https://www.capterra.com/p/151292/Crisp/#GetApp___3167600) SM Sam M. Owner > "I was genuinely very impressed with how capable and responsive the AI felt straight out of the box, delivering value..." [See full review](https://www.capterra.com/p/151292/Crisp/#Capterra___6887797) VR Verified Reviewer Director > "Well let me warn you, their email functionality is lacking!" [See full review](https://www.capterra.com/p/151292/Crisp/#GetApp___3167600) RL Roberta L. Head of Customer Operations > "Recently, I started talking to Pedro, super nice, attentive, helpful, going the extra mile to help." [See full review](https://www.capterra.com/p/151292/Crisp/#Capterra___6852118) PD Pedro D. Customer Success Manager > "In addition to it, all data in PipeDrive is now mixed up since we attempted to integrate." [See full review](https://www.capterra.com/p/151292/Crisp/#Capterra___2677551) [View Reviews](https://www.capterra.com/p/151292/Crisp/reviews/) ## User interface [Chatra](https://www.capterra.com/p/144752/Chatra/) 4.73 (452) [Crisp](https://www.capterra.com/p/151292/Crisp/) 4.56 (147) ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ### Features Do these products fit your needs? Prioritize real-user-identified key features according to your needs to find your best fit. \--% Fit vs \--% Fit Activity Dashboard 207 Important AI Copilot 150 Important API 120 Important Chatra 8/33 - Activity Dashboard - AI Copilot - API - Autoresponders - Canned Responses - Chat/Messaging - Collaboration Tools - Contact Management - CRM - Customizable Branding - Document Storage - Email Management - File Sharing - Generative AI - Geotargeting - Interaction Tracking - Mobile Access - Multi-Channel Communication - Offline Form - Proactive Chat - Real-Time Analytics - Real-time Consumer-facing Chat - Real-Time Monitoring - Real-Time Notifications - Reporting/Analytics - Screen Sharing - Search/Filter - Single Sign On - Support Ticket Management - Surveys & Feedback - Third-Party Integrations - Transcripts/Chat History - Transfers/Routing [See all features](https://www.capterra.com/p/144752/Chatra/#features) Crisp Top features 30/33 - Activity Dashboard - AI Copilot - API - Autoresponders - Canned Responses - Chat/Messaging - Collaboration Tools - Contact Management - CRM - Customizable Branding - Document Storage - Email Management - File Sharing - Generative AI - Geotargeting - Interaction Tracking - Mobile Access - Multi-Channel Communication - Offline Form - Proactive Chat - Real-Time Analytics - Real-time Consumer-facing Chat - Real-Time Monitoring - Real-Time Notifications - Reporting/Analytics - Screen Sharing - Search/Filter - Single Sign On - Support Ticket Management - Surveys & Feedback - Third-Party Integrations - Transcripts/Chat History - Transfers/Routing [See all features](https://www.capterra.com/p/151292/Crisp/#features) ### Recognition No recognitions have been awarded to Chatra No recognitions have been awarded to Crisp ### Deployment & support Chatra Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Crisp Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details Chatra - By Chatra - Located in United States - Founded in 2014 Crisp - By Crisp - Located in France - Founded in 2015 ## 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