# Compare Chatra vs Freshchat 2026 | Capterra > Unsure of what to choose? Check Capterra to compare Chatra and Freshchat based on pricing, features, product details, and verified reviews. Source: https://www.capterra.com/compare/144752-158117/Chatra-vs-Freshchat --- # Chatra vs Freshchat Features and Cost Comparison Last updated May 25th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: ChatraFreshchat2/4 selected [Chatra](https://www.capterra.com/p/144752/Chatra/)[4.7 (452)](https://www.capterra.com/p/144752/Chatra/reviews/) [Freshchat](https://www.capterra.com/p/158117/Freshchat/)[4.2 (145)](https://www.capterra.com/p/158117/Freshchat/reviews/) [## Chatra](https://www.capterra.com/p/144752/Chatra/)[4.7 (452)](https://www.capterra.com/p/144752/Chatra/reviews/) Starting Price $21.00/month Value-for-Money 4.6 Functionality 4.5 Ease of Use 4.8 Customer Service 4.7 Reviews Sentiment Based on [452 reviews](#user-reviews) Positive 437 Neutral 13 Negative 2 [## Freshchat](https://www.capterra.com/p/158117/Freshchat/)[4.2 (145)](https://www.capterra.com/p/158117/Freshchat/reviews/) Starting Price ₹1799.00/month Value-for-Money 4.1 Functionality 4 Ease of Use 4.3 Customer Service 4 Reviews Sentiment Based on [145 reviews](#user-reviews) Positive 119 Neutral 16 Negative 10 ## Not a match? Find software alternatives tailored to your priorities. These software suggestions are similar to those you’re currently comparing. ### HubSpot Service Hub 4.4 (190) * * * Starting Price $15.00 Per User,Per Month Free Trial Free Version * * * User rating 94% of reviewers rated it above 4 stars * * * ### HubSpot CRM 4.5 (4,470) * * * Starting Price $20.00 Per User,Per Month Free Trial Free Version * * * User rating 93% of reviewers rated it above 4 stars * * * Highest Rated ### Text 4.7 (30) * * * Starting Price $25.00 Per User,Per Month Free Trial Free Version * * * User rating 97% of reviewers rated it above 4 stars * * * ### Bitrix24 4.2 (997) * * * Starting Price $69.00 Flat Rate,Per Month Free Trial Free Version * * * User rating 82% of reviewers rated it above 4 stars * * * ## Send this comparison chart to my inbox ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. ## Summary * * * Key features rated by users Features selected based on 6,851 reviews from live chat software users. about the Fit Score methodology. Fit Score methodology Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about. If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology \--%Fit Missing features Feature ratings Single Sign On NA Chat/Messaging NA Real-Time Notifications 4.8 Real-Time Monitoring NA Mobile Access NA 61%Fit Not enough reviews Feature ratings Single Sign On \-- Chat/Messaging 4.8 Real-Time Notifications 3.9 Real-Time Monitoring \-- Mobile Access 4.3 User satisfaction User satisfaction 4.7 User reviews[452](https://www.capterra.com/p/144752/Chatra/reviews/) Ease of use 4.8 Functionality 4.5 Value for money 4.6 Customer support 4.7 User satisfaction 4.2 User reviews[145](https://www.capterra.com/p/158117/Freshchat/reviews/) Ease of use 4.3 Functionality 4.0 Value for money 4.1 Customer support 4.0 Price starts from Price starts from $21Per User, Per Month - Free version - Free trial Price starts from ₹1799Per User, Per Month - Free version - Free trial Best for Best for E-commerce, software and other companies who understand the need to be accessible to their visitors and customers. Our clients also include financial, legal and automotive companies. Best for Freshchat target market comprises customer support, teams of Saas, and eCommerce companies with up to 50 team members using the product. ## User reviews Pros & cons SP Stephanie P. CS Team Lead > "It’s easy to use and helps us communicate with customers in re." [See full review](https://www.capterra.com/p/144752/Chatra/#Capterra___6498534) RD Reema D. Associate Director > "It also does not let you know when it periodically logs you out of the app, so I have gotten fussed at by my boss for missing a chat because I..." [See full review](https://www.capterra.com/p/144752/Chatra/#Capterra___4288045) RD Reema D. Associate Director > "It allows you to see who is on the website, and the pre-chat view, where you can see what they are typing in real time before they submit the..." [See full review](https://www.capterra.com/p/144752/Chatra/#Capterra___4288045) SB Stuart B. Company Director > "they then ignored 4 of my emails." [See full review](https://www.capterra.com/p/144752/Chatra/#Capterra___6361191) [View Reviews](https://www.capterra.com/p/144752/Chatra/reviews/) VS Vaishnava S. Instructional designer > "One of its biggest strengths is how it brings conversations from multiple channels into a single interface, making it much easier for..." [See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___7165490) SN Suresh N. Government Consultant > "Very few features apart from integrated communicational features, no advanced reporting, analytics dashboard or nothing way ahead to..." [See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___7177059) SN Suresh N. Government Consultant > "All in one communication tool, which integrates with most of the user communicational modes or tools, affordable pricing and great..." [See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___7177059) SS Santhosh S. Cybersecurity Specialist > "It covers the essentials well, but there aren't many advanced capabilities, and AI features are pretty much missing from the overall..." [See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___7172244) AM Abhishek M. Business Analyst > "Freshchat brings customer conversations from different channels into one organized workspace, making it much easier to maintain..." [See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___7174100) DM Deepak M. Engineer > "Freshdesk still lacks some advanced AI capabilities and deeper automation features compared to newer platforms." [See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___7151700) AM Abhishek M. Business Analyst > "Switching between chats is seamless, and the unified inbox helps agents respond more quickly without losing conversation history." [See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___7174100) KA Kosana A. QA Analyst > "It is as expected for a chat support tool but doesn't have any feature that would make users from other competitors to switch to i.t" [See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___7156189) MJ Mitali J. Specialist programmer > "Instead of replacing our support team, the AI reduced repetitive typing and gave agents a solid starting point for many conversations." [See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___7176873) AB Akash B. Configuration analyst > "The AI capabilities feel basic and outdated." [See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___7167728) VJ Vishnu J. Software Engineer > "It provides information quickly, has a smooth user interface, and helps teams work more efficiently without unnecessary complexity." [See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___7168708) Mohd A. Founder > "We lost approximately 6,500 customer conversations permanently." [See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___7155345) SM Shruti M. Finance associate > "Managing multiple customer chats has become more efficient, leading to quicker responses and a smoother support experience." [See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___7172504) Mohd A. Founder > "conversations lost forever." [See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___7155345) SM Shruti M. Finance associate > "Conversations are well organized, ownership is clear, and internal notes help the team work together without losing important context." [See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___7172504) Kate O. CEO > "Also, it wouldn't integrate with ConvertKit." [See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___4903350) KA Kosana A. QA Analyst > "Freshchat is one of the easiest chat support tools to use with a clean UI, simple navigation, and smooth chat routing." [See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___7156189) Kate O. CEO > "I could not figure out how to use or optimize it for my business." [See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___4903350) CW Casey W. Office Manager > "The ability to communicate with customers through various channels (social media,mobile, web etc.) has made managing communication..." [See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___6536128) KP Karan P. Business Development Representative > "The mobile experience is not as smooth as what their competitors offer." [See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___4148436) MJ Mitali J. Specialist programmer > "Suggested replies helped agents respond faster while maintaining consistency, especially during high-volume periods." [See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___7176873) VR Verified Reviewer Senior Product Manager > "Not easy to setup. But then this is needed for advanced usage of the tool which not everyone would require." [See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___3855013) SB Shaunak B. Sr analyst > "The operational visibility has helped our team stay organized and react quickly during busy periods." [See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___7178710) JL June L. Founder > "my billing issue remain unresolved - they said i have not paid $0.23 , and even i paid for full subscription fees at $38, because..." [See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___2666646) AT Arun T. Analyst > "Very proactive live chatbot tool, simple to use and very good integrations, we integrated with our daily channels and it is effective." [See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___7179504) SM Shubham M. Software Engineer > "Sometime the chatbot logo disappears and I have to reload the page to see it." [See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___3205032) BR Bondada R. Technician, Network Operations > "make it easy to manage customer communication across multiple channels in one place." [See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___7149697) LG Lecy G. Reservations Specialist > "We tried a couple of bots during our trial period and they did not function how we indented." [See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___3388377) OW Okado W. Marketing Manager > "The conversation flows and strong language translation capabilities are a very valuable part of this chatbot for my department." [See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___7011973) Arjun D. Programs Head > "Customer support was poor" [See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___4510963) MP Manijith P. Graphics Hardware Engineer > "Freshchat is an easy-to-use communication and customer engagement tool with a smooth user experience." [See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___7155890) Darien C. Associate Pastor > "In initial setup, I probably spent numerous hours trying to create a freshchat account, and ended up with two or three different..." [See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___2728654) VJ Vishnu J. Software Engineer > "The setup process is generally smooth, and day-to-day navigation is intuitive." [See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___7168708) LG Lecy G. Reservations Specialist > "None of us could get the notifications to work." [See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___3388377) RM Rohit M. Project Manager > "Freshchat is an efficient all-in-one communication platform that is easy to use and quick to implement." [See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___7168151) Darien C. Associate Pastor > "Lastly, and perhaps this is user error, but freshchat failed to generate any sort of leads on our website; apart from occasional use,..." [See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___2728654) CJ Chandan J. Product Designer > "Chat and messaging are fast and reliable." [See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___7178247) Shu S. CEO > "I emailed and we were able to meet them online to go over the errors and they recognized them but they would just not get back to us." [See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___2469840) SS Santhosh S. Cybersecurity Specialist > "One of the best value-for-money tools out there." [See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___7172244) DP Darcey P. Growth Associate > "It's prone to bugs and very frequently would stop working and the widget disappear" [See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___2408474) CO Carla O. Manager > "The check mark and double check mark to show when it is read is great as well." [See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___6813605) Don C. Copywriter > "I think some browsers do have features that block some users." [See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___2838961) OW Okado W. Marketing Manager > "I easily respond even to non-english chats." [See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___7011973) Virginia G. Preparadora Exámenes de Inglés > "I found it a bit difficult to incorporate in my website." [See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___2703404) Phaneendra Kumar P. CEO > "Mainly, best Mobile SDK in this segment, Omnichannel communication, Multiple accounts on each channel like facebook, instagram etc.,,..." [See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___4419223) Shu S. CEO > "I also asked if I could cancel it but they told me no because I made a one year commitment." [See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___2469840) CO Carla O. Manager > "There is a record of previous chats that are easy to see and find." [See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___6813605) Shu S. CEO > "I am highly disappointed in the Freddy chatbot." [See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___2469840) [View Reviews](https://www.capterra.com/p/158117/Freshchat/reviews/) ## User interface [Chatra](https://www.capterra.com/p/144752/Chatra/) 4.73 (452) [Freshchat](https://www.capterra.com/p/158117/Freshchat/) 4.16 (145) ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ### Features Do these products fit your needs? Prioritize real-user-identified key features according to your needs to find your best fit. \--% Fit vs \--% Fit Activity Dashboard 207 Important AI Copilot 150 Important API 120 Important Chatra 8/33 - Activity Dashboard - AI Copilot - API - Autoresponders - Canned Responses - Chat/Messaging - Collaboration Tools - Contact Management - CRM - Customizable Branding - Document Storage - Email Management - File Sharing - Generative AI - Geotargeting - Interaction Tracking - Mobile Access - Multi-Channel Communication - Offline Form - Proactive Chat - Real-Time Analytics - Real-time Consumer-facing Chat - Real-Time Monitoring - Real-Time Notifications - Reporting/Analytics - Screen Sharing - Search/Filter - Single Sign On - Support Ticket Management - Surveys & Feedback - Third-Party Integrations - Transcripts/Chat History - Transfers/Routing [See all features](https://www.capterra.com/p/144752/Chatra/#features) Freshchat Top features 28/33 - Activity Dashboard - AI Copilot - API - Autoresponders - Canned Responses - Chat/Messaging - Collaboration Tools - Contact Management - CRM - Customizable Branding - Document Storage - Email Management - File Sharing - Generative AI - Geotargeting - Interaction Tracking - Mobile Access - Multi-Channel Communication - Offline Form - Proactive Chat - Real-Time Analytics - Real-time Consumer-facing Chat - Real-Time Monitoring - Real-Time Notifications - Reporting/Analytics - Screen Sharing - Search/Filter - Single Sign On - Support Ticket Management - Surveys & Feedback - Third-Party Integrations - Transcripts/Chat History - Transfers/Routing [See all features](https://www.capterra.com/p/158117/Freshchat/#features) ### Recognition Chatra is recognized as a top-rated tool in 1 Capterra Shortlist reports Freshchat is recognized as a top-rated tool in 1 Capterra Shortlist reports ### Deployment & support Chatra Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Freshchat Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details Chatra - By Chatra - Located in United States - Founded in 2014 Freshchat - By Freshworks - Located in United States - Founded in 2011 ## Popular Comparisons [Chatra](https://www.capterra.com/p/144752/Chatra/)[4.73 (452)](https://www.capterra.com/p/144752/Chatra/reviews/) vs [WhatsApp](https://www.capterra.com/p/180345/WhatsApp/)[4.69 (16,400)](https://www.capterra.com/p/180345/WhatsApp/reviews/) $21/month Price Contact vendor for pricing 4.5 Features 4.6 4.8 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/144752-180345/Chatra-vs-WhatsApp) [Freshchat](https://www.capterra.com/p/158117/Freshchat/)[4.16 (145)](https://www.capterra.com/p/158117/Freshchat/reviews/) vs [Slack](https://www.capterra.com/p/135003/Slack/)[4.66 (24,147)](https://www.capterra.com/p/135003/Slack/reviews/) ₹1799/month Price $8.75/month 4.0 Features 4.6 4.3 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/135003-158117/Slack-vs-Freshchat) [Chatra](https://www.capterra.com/p/144752/Chatra/)[4.73 (452)](https://www.capterra.com/p/144752/Chatra/reviews/) vs [Slack](https://www.capterra.com/p/135003/Slack/)[4.66 (24,147)](https://www.capterra.com/p/135003/Slack/reviews/) $21/month Price $8.75/month 4.5 Features 4.6 4.8 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/135003-144752/Slack-vs-Chatra) [Freshchat](https://www.capterra.com/p/158117/Freshchat/)[4.16 (145)](https://www.capterra.com/p/158117/Freshchat/reviews/) vs [LiveChat](https://www.capterra.com/p/62194/LiveChat/)[4.64 (1,727)](https://www.capterra.com/p/62194/LiveChat/reviews/) ₹1799/month Price $25/month 4.0 Features 4.5 4.3 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/62194-158117/LiveChat-vs-Freshchat) [Chatra](https://www.capterra.com/p/144752/Chatra/)[4.73 (452)](https://www.capterra.com/p/144752/Chatra/reviews/) vs [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[4.68 (1,786)](https://www.capterra.com/p/102188/LiveAgent/reviews/) $21/month Price $15/month 4.5 Features 4.6 4.8 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/102188-144752/LiveAgent-vs-Chatra) [Freshchat](https://www.capterra.com/p/158117/Freshchat/)[4.16 (145)](https://www.capterra.com/p/158117/Freshchat/reviews/) vs [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[4.68 (1,786)](https://www.capterra.com/p/102188/LiveAgent/reviews/) ₹1799/month Price $15/month 4.0 Features 4.6 4.3 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/102188-158117/LiveAgent-vs-Freshchat) [Chatra](https://www.capterra.com/p/144752/Chatra/)[4.73 (452)](https://www.capterra.com/p/144752/Chatra/reviews/) vs [LiveChat](https://www.capterra.com/p/62194/LiveChat/)[4.64 (1,727)](https://www.capterra.com/p/62194/LiveChat/reviews/) $21/month Price $25/month 4.5 Features 4.5 4.8 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/62194-144752/LiveChat-vs-Chatra) [Freshchat](https://www.capterra.com/p/158117/Freshchat/)[4.16 (145)](https://www.capterra.com/p/158117/Freshchat/reviews/) vs [Tidio](https://www.capterra.com/p/144040/Tidio-Chat/)[4.73 (590)](https://www.capterra.com/p/144040/Tidio-Chat/reviews/) ₹1799/month Price $0/month 4.0 Features 4.6 4.3 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/144040-158117/Tidio-Chat-vs-Freshchat) [Chatra](https://www.capterra.com/p/144752/Chatra/)[4.73 (452)](https://www.capterra.com/p/144752/Chatra/reviews/) vs [Tidio](https://www.capterra.com/p/144040/Tidio-Chat/)[4.73 (590)](https://www.capterra.com/p/144040/Tidio-Chat/reviews/) $21/month Price $0/month 4.5 Features 4.6 4.8 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/144040-144752/Tidio-Chat-vs-Chatra) [Freshchat](https://www.capterra.com/p/158117/Freshchat/)[4.16 (145)](https://www.capterra.com/p/158117/Freshchat/reviews/) vs [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[4.41 (4,083)](https://www.capterra.com/p/164283/Zendesk/reviews/) ₹1799/month Price $115/month 4.0 Features 4.4 4.3 Ease of Use 4.3 [View full comparison](https://www.capterra.com/compare/158117-164283/Freshchat-vs-Zendesk) [Chatra](https://www.capterra.com/p/144752/Chatra/)[4.73 (452)](https://www.capterra.com/p/144752/Chatra/reviews/) vs [Text Request](https://www.capterra.com/p/167015/Text-Request/)[4.63 (1,193)](https://www.capterra.com/p/167015/Text-Request/reviews/) $21/month Price $59/month 4.5 Features 4.5 4.8 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/144752-167015/Chatra-vs-Text-Request) [Freshchat](https://www.capterra.com/p/158117/Freshchat/)[4.16 (145)](https://www.capterra.com/p/158117/Freshchat/reviews/) vs [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[4.51 (3,460)](https://www.capterra.com/p/124981/Freshdesk/reviews/) ₹1799/month Price $19/month 4.0 Features 4.3 4.3 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/124981-158117/Freshdesk-vs-Freshchat)