# Compare BOSSDesk vs monday service 2026 | Capterra

> Unsure of what to choose? Check Capterra to compare BOSSDesk and monday service based on pricing, features, product details, and verified reviews.

Source: https://www.capterra.com/compare/144825-10023357/BOSS-Solutions-vs-monday-service

---

# BOSSDesk vs monday service Features and Cost Comparison

Last updated March 29th, 2026

Provider data verified by our Software Research team, and reviews  
moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/)

Your comparison:

BOSSDeskmonday service2/4 selected

[BOSSDesk](https://www.capterra.com/p/144825/BOSS-Solutions/)[4.6 (139)](https://www.capterra.com/p/144825/BOSS-Solutions/reviews/)

[monday service](https://www.capterra.com/p/10023357/monday-service/)[4.6 (108)](https://www.capterra.com/p/10023357/monday-service/reviews/)

[## BOSSDesk](https://www.capterra.com/p/144825/BOSS-Solutions/)[4.6 (139)](https://www.capterra.com/p/144825/BOSS-Solutions/reviews/)

Starting Price

$29.00/month

Value-for-Money

4.7

Functionality

4.4

Ease of Use

4.5

Customer Service

4.8

Reviews Sentiment

HT

Based on [139 reviews](#user-reviews)

Positive

137

Neutral

2

Negative

0

[## monday service](https://www.capterra.com/p/10023357/monday-service/)[4.6 (108)](https://www.capterra.com/p/10023357/monday-service/reviews/)

Starting Price

$31.00/month

Value-for-Money

4.4

Functionality

4.5

Ease of Use

4.6

Customer Service

4.3

Reviews Sentiment

Based on [108 reviews](#user-reviews)

Positive

105

Neutral

1

Negative

2

## Summary

* * *

Key features rated by users

Features selected based on 2,936 reviews from customer service software users.  
about the Fit Score methodology.

Fit Score methodology

Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about.

  

If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology

\--%Fit

Missing features

Not enough reviews

Feature ratings

CRM

NA

Support Ticket Management

4.8

Chatbot

\--

Live Chat

\--

Inbox Management

\--

\--%Fit

Missing features

Not enough reviews

Feature ratings

CRM

4.1

Support Ticket Management

4.2

Chatbot

NA

Live Chat

NA

Inbox Management

\--

User satisfaction

User satisfaction

4.6

User reviews[139](https://www.capterra.com/p/144825/BOSS-Solutions/reviews/)

Ease of use

4.5

Functionality

4.4

Value for money

4.7

Customer support

4.8

User satisfaction

4.6

User reviews[108](https://www.capterra.com/p/10023357/monday-service/reviews/)

Ease of use

4.6

Functionality

4.5

Value for money

4.4

Customer support

4.3

Price starts from

Price starts from

$29Per User, Per Month

-   Free version
-   Free trial

Price starts from

$31Per Month

-   Free version
-   Free trial

Best for

Best for

BOSS helps government, education, finance , healthcare and any organization that is looking to implement intelligent Help Desk ticketing, Service Desk, Service Delivery and IT Service Management .

Best for

Not provided by vendor

## User reviews

Pros & cons

HT

Hayden T.

Director of Information Security

> "The product does exactly what we need it to do...comprehensive ticket management, IT asset management, change management,..."

[See full review](https://www.capterra.com/p/144825/BOSS-Solutions/#Capterra___7036725)

CN

Chrys N.

System Admin

> "Interface feels dated and advanced features take time to fully configure and reporting is limited ok"

[See full review](https://www.capterra.com/p/144825/BOSS-Solutions/#Capterra___7102416)

CN

Chrys N.

System Admin

> "The workflow customization is a big plus we were able to adjust categories, priorities, and SLAs to match how our team actually..."

[See full review](https://www.capterra.com/p/144825/BOSS-Solutions/#Capterra___7102416)

WP

Will P.

CSS II

> "Creating a ticket for the customer to use and to help with there IT needs, still seem a little difficult."

[See full review](https://www.capterra.com/p/144825/BOSS-Solutions/#Capterra___6293887)

GB

Gibril B.

IT Help Desk

> "The effortless management of tickets, the robust security of it, the fact that you can modify and adjust features to your needs."

[See full review](https://www.capterra.com/p/144825/BOSS-Solutions/#Capterra___7036477)

AD

Annette D.

Service Desk Administrator

> "I didn't stay longer enough to use the upgrade of this software."

[See full review](https://www.capterra.com/p/144825/BOSS-Solutions/#Capterra___6586472)

CN

Chrys N.

System Admin

> "The learning curve isn’t bad at all for day-to-day tasks, though some of the more advanced automation features took a bit longer to..."

[See full review](https://www.capterra.com/p/144825/BOSS-Solutions/#Capterra___7102416)

GK

Ganesh K.

Project Manager

> "Support provided by the vendor is not up to the mark and requires improvement."

[See full review](https://www.capterra.com/p/144825/BOSS-Solutions/#Capterra___3213602)

GB

Gibril B.

IT Help Desk

> "The deployment is simple and with BOSSDesk, you can learn new skills being able to provide administrators and users with a positive..."

[See full review](https://www.capterra.com/p/144825/BOSS-Solutions/#Capterra___7036477)

JG

Joedy G.

Client Support Analyst

> "There really is not anything I can think of I would point out as being a negative"

[See full review](https://www.capterra.com/p/144825/BOSS-Solutions/#Capterra___4217522)

DC

David C.

Information Systems Manager

> "The development team is continuously rolling out new features at a fantastic pace, and they even built a new API to assist us in..."

[See full review](https://www.capterra.com/p/144825/BOSS-Solutions/#Capterra___6843412)

GK

Ganesh K.

Project Manager

> "Moreover certain features are missing/needs improvement."

[See full review](https://www.capterra.com/p/144825/BOSS-Solutions/#Capterra___3213602)

CR

Chris R.

Service Desk Manager

> "As an administrator of the system, BOSSDesk is feature rich, allowing advanced workflows and functions."

[See full review](https://www.capterra.com/p/144825/BOSS-Solutions/#Capterra___7037184)

JP

Joshua P.

Help Desk Supervisor

> "The support engineer had no way to recover this either."

[See full review](https://www.capterra.com/p/144825/BOSS-Solutions/#Capterra___2869566)

CH

Cody H.

Voice Engineer

> "I like the ability to customize ticket dashboard views."

[See full review](https://www.capterra.com/p/144825/BOSS-Solutions/#Capterra___7036629)

DD

Dhanashree D.

Technical Engineer

> "The refresh problem is there."

[See full review](https://www.capterra.com/p/144825/BOSS-Solutions/#Capterra___3214766)

[View Reviews](https://www.capterra.com/p/144825/BOSS-Solutions/reviews/)

DD

Devon D.

Account Representative

> "I like that we can integrate automation into it, we can send emails and track calls and notes all in..."

[See full review](https://www.capterra.com/p/10023357/monday-service/#Capterra___6865057)

Derik P.

Account Manager

> "Some of the most useful features, like workload and chart views, are excluded from the basic paid..."

[See full review](https://www.capterra.com/p/10023357/monday-service/#Capterra___6867037)

CH

Cerissa H.

Lead Family Advocate

> "It helps keep all our client information organized which is a benefit both to our staff and those that..."

[See full review](https://www.capterra.com/p/10023357/monday-service/#Capterra___6865203)

TR

Tony R.

Vice President of Sales

> "The AI errors are annoying, so I give the CRM a 6 out of 10. Until you have the AI working better,..."

[See full review](https://www.capterra.com/p/10023357/monday-service/#Capterra___6865108)

AW

Alan W.

Assistant portfolio manager

> "The flexibility to build workflows that match our specific processes is a huge advantage."

[See full review](https://www.capterra.com/p/10023357/monday-service/#Capterra___6865577)

EB

Elyashiv B.

Director of Finance and Accouting

> "Merging duplicate contacts in CRM does not work well."

[See full review](https://www.capterra.com/p/10023357/monday-service/#Capterra___6865135)

LD

LaToya D.

Success Coach

> "My colleagues can also access my input in real time and we can share data easily."

[See full review](https://www.capterra.com/p/10023357/monday-service/#Capterra___6865314)

JV

Josh V.

Finance Brokers

> "Some of the automations can feel clunky to set up and not as easier as other platforms to set up and..."

[See full review](https://www.capterra.com/p/10023357/monday-service/#Capterra___6865596)

Edward L.

Research Analyst

> "I like the open format which allows virtually any format of CRM to be done."

[See full review](https://www.capterra.com/p/10023357/monday-service/#Capterra___6865060)

NT

Nick T.

Business Development Manager

> "Also your AI customer service bot would no send me to a person when i asked even though it could not..."

[See full review](https://www.capterra.com/p/10023357/monday-service/#Capterra___6865291)

DM

Destiny M.

Director of Business

> "I currently use it with my employer, but when I open my childcare center next year, I’m eager to use..."

[See full review](https://www.capterra.com/p/10023357/monday-service/#Capterra___6865110)

Edward L.

Research Analyst

> "That being said it took too much time to narrow down my own business model into the site."

[See full review](https://www.capterra.com/p/10023357/monday-service/#Capterra___6865060)

MC

Macaulley C.

IT Management

> "I believe Monday has been a great asset to our company, it has boosted the progression for the IT team..."

[See full review](https://www.capterra.com/p/10023357/monday-service/#Capterra___6589558)

TR

Tony R.

Vice President of Sales

> "It makes a mess in the contact activates and again causes extra work. "

[See full review](https://www.capterra.com/p/10023357/monday-service/#Capterra___6865108)

LD

LaToya D.

Success Coach

> "It has allowed me to streamline a lot of my processes."

[See full review](https://www.capterra.com/p/10023357/monday-service/#Capterra___6865314)

JC

Jake C.

Educator

> "The interface feels stressful due to being too "busy" looking."

[See full review](https://www.capterra.com/p/10023357/monday-service/#Capterra___6865204)

Sayma B.

IT Technician

> "There's a lot of templates, saving you so much time compared to starting and making a dashboard from..."

[See full review](https://www.capterra.com/p/10023357/monday-service/#Capterra___6346712)

MW

Morgan W.

Real Estate Investment Sales

> "I would say the only negative thing about this service is the fast that its not marketed everywhere..."

[See full review](https://www.capterra.com/p/10023357/monday-service/#Capterra___6865240)

MF

Marla F.

Marketing Specialist

> "The fact that it emails the other members of my team with my updates is amazing. "

[See full review](https://www.capterra.com/p/10023357/monday-service/#Capterra___6865122)

RN

Ryan N.

CRM

> "I now get random popups trying to sell me things constantly"

[See full review](https://www.capterra.com/p/10023357/monday-service/#Capterra___6865078)

RC

Ripon C.

IT Executive

> "It also offers multiple levels of user access, so each user can be given different levels of access to..."

[See full review](https://www.capterra.com/p/10023357/monday-service/#Capterra___4804814)

MC

Macaulley C.

IT Management

> "Sorting through projects seems a bit clunky when you are attempting to find things."

[See full review](https://www.capterra.com/p/10023357/monday-service/#Capterra___6589558)

DH

Diana H.

Marketing Project Manager

> "I love how I am able to access Monday.com anywhere in the world at any time."

[See full review](https://www.capterra.com/p/10023357/monday-service/#Capterra___6865055)

AV

ALAN V.

OWNER

> "THE LACK OF ONBOARDING AND TRAINING."

[See full review](https://www.capterra.com/p/10023357/monday-service/#Capterra___6865353)

JC

Jake C.

Educator

> "It can help improve team efficiency 10x."

[See full review](https://www.capterra.com/p/10023357/monday-service/#Capterra___6865204)

MC

Maggie C.

Sales

> "I have worked for companies that really struggle with this application."

[See full review](https://www.capterra.com/p/10023357/monday-service/#Capterra___6865491)

CG

Christi G.

Recruiter

> "Helps with efficiency and communication."

[See full review](https://www.capterra.com/p/10023357/monday-service/#Capterra___6865132)

RN

Ryan N.

CRM

> "TOO MANY ADDS. "

[See full review](https://www.capterra.com/p/10023357/monday-service/#Capterra___6865078)

NI

Noah I.

Founder

> "Monday is absolutely amazing for organization and automations are quite powerful as well."

[See full review](https://www.capterra.com/p/10023357/monday-service/#Capterra___6865067)

JS

Joshua S.

IT Director

> "I dont like the missing ability to connect to a live excel sheet offline, i wish there was an API..."

[See full review](https://www.capterra.com/p/10023357/monday-service/#Capterra___6047517)

Deep K.

IT Testing

> "The boards and colored states on monday com make keeping track of projects fun."

[See full review](https://www.capterra.com/p/10023357/monday-service/#Capterra___6572142)

AB

Ali B.

Senior Managing Director - Real Estate Private Equity

> "I am not very organized. "

[See full review](https://www.capterra.com/p/10023357/monday-service/#Capterra___6865276)

MC

Macaulley C.

IT Management

> "The ability to project manage has been a great help for the IT team within our company."

[See full review](https://www.capterra.com/p/10023357/monday-service/#Capterra___6589558)

JM

Jessy M.

IT Manager and Client Success Partner

> "I was concerned about the lack of adjustability in the user interface."

[See full review](https://www.capterra.com/p/10023357/monday-service/#Capterra___4759718)

DM

Destiny M.

Director of Business

> "Monday offers a high degree of customization."

[See full review](https://www.capterra.com/p/10023357/monday-service/#Capterra___6865110)

HD

Haythum D.

IT Engineer

> "The pricing of Monday.com can be perceived as expensive"

[See full review](https://www.capterra.com/p/10023357/monday-service/#Capterra___4944303)

[View Reviews](https://www.capterra.com/p/10023357/monday-service/reviews/)

## User interface

4.65 (139)

[monday service](https://www.capterra.com/p/10023357/monday-service/)

4.56 (108)

## Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

### Features

Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

\--% Fit

vs

\--% Fit

AI Copilot

207

Important

Alerts/Escalation

150

Important

API

120

Important

BOSSDesk

Top features

27/38

-   AI Copilot
-   Alerts/Escalation
-   API
-   Automated Routing
-   Autoresponders
-   Call Center Management
-   Chatbot
-   Collaboration Tools
-   Conversation Intelligence
-   CRM
-   Customer Portal
-   Customizable Fields
-   Dashboard
-   Data Security
-   Email Management
-   Gamification
-   Generative AI
-   Inbox Management
-   Interaction Tracking
-   IVR
-   Key Performance Indicators
-   Knowledge Base Management
-   Language Detection
-   Live Chat
-   Mobile Access
-   Multi-Channel Communication
-   Multiple Data Sources
-   Predictive Analytics
-   Queue Management
-   Real-Time Monitoring
-   Reporting & Statistics
-   Service Level Agreement (SLA) Management
-   Support Ticket Management
-   Surveys & Feedback
-   Task Automation
-   Third-Party Integrations
-   Video Chat
-   Voice Recognition

[See all features](https://www.capterra.com/p/144825/BOSS-Solutions/#features)

monday service

15/38

-   AI Copilot
-   Alerts/Escalation
-   API
-   Automated Routing
-   Autoresponders
-   Call Center Management
-   Chatbot
-   Collaboration Tools
-   Conversation Intelligence
-   CRM
-   Customer Portal
-   Customizable Fields
-   Dashboard
-   Data Security
-   Email Management
-   Gamification
-   Generative AI
-   Inbox Management
-   Interaction Tracking
-   IVR
-   Key Performance Indicators
-   Knowledge Base Management
-   Language Detection
-   Live Chat
-   Mobile Access
-   Multi-Channel Communication
-   Multiple Data Sources
-   Predictive Analytics
-   Queue Management
-   Real-Time Monitoring
-   Reporting & Statistics
-   Service Level Agreement (SLA) Management
-   Support Ticket Management
-   Surveys & Feedback
-   Task Automation
-   Third-Party Integrations
-   Video Chat
-   Voice Recognition

[See all features](https://www.capterra.com/p/10023357/monday-service/#features)

### Recognition

No recognitions have been awarded to BOSSDesk

No recognitions have been awarded to monday service

### Deployment & support

BOSSDesk

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

monday service

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

### Company Details

BOSSDesk

-   By BOSS Solutions
-   Located in United States
-   Founded in 1997

monday service

-   By monday.com
-   Located in Israel
-   Founded in 2014

## Popular Comparisons

[BOSSDesk](https://www.capterra.com/p/144825/BOSS-Solutions/)[4.65 (139)](https://www.capterra.com/p/144825/BOSS-Solutions/reviews/)

vs

[Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[4.41 (4,071)](https://www.capterra.com/p/164283/Zendesk/reviews/)

$29/month

Price

$39/month

4.4

Features

4.4

4.5

Ease of Use

4.3

[View full comparison](https://www.capterra.com/compare/144825-164283/BOSS-Solutions-vs-Zendesk)

[monday service](https://www.capterra.com/p/10023357/monday-service/)[4.56 (108)](https://www.capterra.com/p/10023357/monday-service/reviews/)

vs

[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[4.40 (18,766)](https://www.capterra.com/p/61368/Salesforce/reviews/)

$31/month

Price

$25/month

4.5

Features

4.4

4.6

Ease of Use

4.0

[View full comparison](https://www.capterra.com/compare/61368-10023357/Salesforce-vs-monday-service)

[BOSSDesk](https://www.capterra.com/p/144825/BOSS-Solutions/)[4.65 (139)](https://www.capterra.com/p/144825/BOSS-Solutions/reviews/)

vs

[Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[4.50 (3,408)](https://www.capterra.com/p/124981/Freshdesk/reviews/)

$29/month

Price

$19/month

4.4

Features

4.3

4.5

Ease of Use

4.5

[View full comparison](https://www.capterra.com/compare/124981-144825/Freshdesk-vs-BOSS-Solutions)

[monday service](https://www.capterra.com/p/10023357/monday-service/)[4.56 (108)](https://www.capterra.com/p/10023357/monday-service/reviews/)

vs

[Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[4.41 (4,071)](https://www.capterra.com/p/164283/Zendesk/reviews/)

$31/month

Price

$39/month

4.5

Features

4.4

4.6

Ease of Use

4.3

[View full comparison](https://www.capterra.com/compare/164283-10023357/Zendesk-vs-monday-service)

[BOSSDesk](https://www.capterra.com/p/144825/BOSS-Solutions/)[4.65 (139)](https://www.capterra.com/p/144825/BOSS-Solutions/reviews/)

vs

[Milvus](https://www.capterra.com/p/202528/Milvus/)[4.84 (298)](https://www.capterra.com/p/202528/Milvus/reviews/)

$29/month

Price

$25/month

4.4

Features

4.7

4.5

Ease of Use

4.8

[View full comparison](https://www.capterra.com/compare/144825-202528/BOSS-Solutions-vs-Milvus)

[monday service](https://www.capterra.com/p/10023357/monday-service/)[4.56 (108)](https://www.capterra.com/p/10023357/monday-service/reviews/)

vs

[LiveChat](https://www.capterra.com/p/62194/LiveChat/)[4.64 (1,713)](https://www.capterra.com/p/62194/LiveChat/reviews/)

$31/month

Price

$25/month

4.5

Features

4.5

4.6

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/62194-10023357/LiveChat-vs-monday-service)

[BOSSDesk](https://www.capterra.com/p/144825/BOSS-Solutions/)[4.65 (139)](https://www.capterra.com/p/144825/BOSS-Solutions/reviews/)

vs

[LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[4.68 (1,753)](https://www.capterra.com/p/102188/LiveAgent/reviews/)

$29/month

Price

$15/month

4.4

Features

4.6

4.5

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/102188-144825/LiveAgent-vs-BOSS-Solutions)

[monday service](https://www.capterra.com/p/10023357/monday-service/)[4.56 (108)](https://www.capterra.com/p/10023357/monday-service/reviews/)

vs

[LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[4.68 (1,753)](https://www.capterra.com/p/102188/LiveAgent/reviews/)

$31/month

Price

$15/month

4.5

Features

4.6

4.6

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/102188-10023357/LiveAgent-vs-monday-service)

[BOSSDesk](https://www.capterra.com/p/144825/BOSS-Solutions/)[4.65 (139)](https://www.capterra.com/p/144825/BOSS-Solutions/reviews/)

vs

[Freshservice](https://www.capterra.com/p/132997/Freshservice/)[4.53 (683)](https://www.capterra.com/p/132997/Freshservice/reviews/)

$29/month

Price

$29/month

4.4

Features

4.3

4.5

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/132997-144825/Freshservice-vs-BOSS-Solutions)

[monday service](https://www.capterra.com/p/10023357/monday-service/)[4.56 (108)](https://www.capterra.com/p/10023357/monday-service/reviews/)

vs

[Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[4.50 (3,408)](https://www.capterra.com/p/124981/Freshdesk/reviews/)

$31/month

Price

$19/month

4.5

Features

4.3

4.6

Ease of Use

4.5

[View full comparison](https://www.capterra.com/compare/124981-10023357/Freshdesk-vs-monday-service)

[BOSSDesk](https://www.capterra.com/p/144825/BOSS-Solutions/)[4.65 (139)](https://www.capterra.com/p/144825/BOSS-Solutions/reviews/)

vs

[JIRA Service Management](https://www.capterra.com/p/227102/JIRA-Service-Management/)[4.47 (762)](https://www.capterra.com/p/227102/JIRA-Service-Management/reviews/)

$29/month

Price

$20/month

4.4

Features

4.5

4.5

Ease of Use

4.2

[View full comparison](https://www.capterra.com/compare/144825-227102/BOSS-Solutions-vs-JIRA-Service-Management)

[monday service](https://www.capterra.com/p/10023357/monday-service/)[4.56 (108)](https://www.capterra.com/p/10023357/monday-service/reviews/)

vs

[Milvus](https://www.capterra.com/p/202528/Milvus/)[4.84 (298)](https://www.capterra.com/p/202528/Milvus/reviews/)

$31/month

Price

$25/month

4.5

Features

4.7

4.6

Ease of Use

4.8

[View full comparison](https://www.capterra.com/compare/202528-10023357/Milvus-vs-monday-service)