# Compare BOSSDesk vs ISL Light 2026 | Capterra

> Unsure of what to choose? Check Capterra to compare BOSSDesk and ISL Light based on pricing, features, product details, and verified reviews.

Source: https://www.capterra.com/compare/144825-146892/BOSS-Solutions-vs-ISL-Light

---

# BOSSDesk vs ISL Light Features and Cost Comparison

Last updated April 3rd, 2026

Provider data verified by our Software Research team, and reviews  
moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/)

Your comparison:

BOSSDeskISL Light2/4 selected

[BOSSDesk](https://www.capterra.com/p/144825/BOSS-Solutions/)[4.6 (139)](https://www.capterra.com/p/144825/BOSS-Solutions/reviews/)

[ISL Light](https://www.capterra.com/p/146892/ISL-Light/)[4.7 (779)](https://www.capterra.com/p/146892/ISL-Light/reviews/)

[## BOSSDesk](https://www.capterra.com/p/144825/BOSS-Solutions/)[4.6 (139)](https://www.capterra.com/p/144825/BOSS-Solutions/reviews/)

Starting Price

$29.00/month

Value-for-Money

4.7

Functionality

4.4

Ease of Use

4.5

Customer Service

4.8

Reviews Sentiment

HT

Based on [139 reviews](#user-reviews)

Positive

137

Neutral

2

Negative

0

[## ISL Light](https://www.capterra.com/p/146892/ISL-Light/)[4.7 (779)](https://www.capterra.com/p/146892/ISL-Light/reviews/)

Starting Price

$34.90/month

Value-for-Money

4.5

Functionality

4.6

Ease of Use

4.7

Customer Service

4.7

Reviews Sentiment

Based on [779 reviews](#user-reviews)

Positive

768

Neutral

10

Negative

1

## Summary

* * *

Key features rated by users

Features selected based on 4,595 reviews from help desk software users.  
about the Fit Score methodology.

Fit Score methodology

Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about.

  

If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology

77%Fit

Not enough reviews

Feature ratings

Ticket Management

4.7

Real-Time Notifications

4.6

Customizable Fields

5.0

Third-Party Integrations

4.3

Reporting/Analytics

2.3

\--%Fit

Missing features

Not enough reviews

Feature ratings

Ticket Management

NA

Real-Time Notifications

\--

Customizable Fields

NA

Third-Party Integrations

4.5

Reporting/Analytics

4.2

User satisfaction

User satisfaction

4.6

User reviews[139](https://www.capterra.com/p/144825/BOSS-Solutions/reviews/)

Ease of use

4.5

Functionality

4.4

Value for money

4.7

Customer support

4.8

User satisfaction

4.7

User reviews[779](https://www.capterra.com/p/146892/ISL-Light/reviews/)

Ease of use

4.7

Functionality

4.6

Value for money

4.5

Customer support

4.7

Price starts from

Price starts from

$29Per User, Per Month

-   Free version
-   Free trial

Price starts from

$34.90Other, Per Month

-   Free version
-   Free trial

Best for

Best for

BOSS helps government, education, finance , healthcare and any organization that is looking to implement intelligent Help Desk ticketing, Service Desk, Service Delivery and IT Service Management .

Best for

ISL Online software is trusted by IT companies of all sizes, across all industry sectors, especially IT, healthcare, universities, banks and governments. Strongest markets are Japan, Europe and US.

## User reviews

Pros & cons

HT

Hayden T.

Director of Information Security

> "The product does exactly what we need it to do...comprehensive ticket management, IT asset management, change management,..."

[See full review](https://www.capterra.com/p/144825/BOSS-Solutions/#Capterra___7036725)

CN

Chrys N.

System Admin

> "Interface feels dated and advanced features take time to fully configure and reporting is limited ok"

[See full review](https://www.capterra.com/p/144825/BOSS-Solutions/#Capterra___7102416)

CN

Chrys N.

System Admin

> "The workflow customization is a big plus we were able to adjust categories, priorities, and SLAs to match how our team actually..."

[See full review](https://www.capterra.com/p/144825/BOSS-Solutions/#Capterra___7102416)

WP

Will P.

CSS II

> "Creating a ticket for the customer to use and to help with there IT needs, still seem a little difficult."

[See full review](https://www.capterra.com/p/144825/BOSS-Solutions/#Capterra___6293887)

GB

Gibril B.

IT Help Desk

> "The effortless management of tickets, the robust security of it, the fact that you can modify and adjust features to your needs."

[See full review](https://www.capterra.com/p/144825/BOSS-Solutions/#Capterra___7036477)

AD

Annette D.

Service Desk Administrator

> "I didn't stay longer enough to use the upgrade of this software."

[See full review](https://www.capterra.com/p/144825/BOSS-Solutions/#Capterra___6586472)

CN

Chrys N.

System Admin

> "The learning curve isn’t bad at all for day-to-day tasks, though some of the more advanced automation features took a bit longer to..."

[See full review](https://www.capterra.com/p/144825/BOSS-Solutions/#Capterra___7102416)

GK

Ganesh K.

Project Manager

> "Support provided by the vendor is not up to the mark and requires improvement."

[See full review](https://www.capterra.com/p/144825/BOSS-Solutions/#Capterra___3213602)

GB

Gibril B.

IT Help Desk

> "The deployment is simple and with BOSSDesk, you can learn new skills being able to provide administrators and users with a positive..."

[See full review](https://www.capterra.com/p/144825/BOSS-Solutions/#Capterra___7036477)

JG

Joedy G.

Client Support Analyst

> "There really is not anything I can think of I would point out as being a negative"

[See full review](https://www.capterra.com/p/144825/BOSS-Solutions/#Capterra___4217522)

DC

David C.

Information Systems Manager

> "The development team is continuously rolling out new features at a fantastic pace, and they even built a new API to assist us in..."

[See full review](https://www.capterra.com/p/144825/BOSS-Solutions/#Capterra___6843412)

GK

Ganesh K.

Project Manager

> "Moreover certain features are missing/needs improvement."

[See full review](https://www.capterra.com/p/144825/BOSS-Solutions/#Capterra___3213602)

CR

Chris R.

Service Desk Manager

> "As an administrator of the system, BOSSDesk is feature rich, allowing advanced workflows and functions."

[See full review](https://www.capterra.com/p/144825/BOSS-Solutions/#Capterra___7037184)

JP

Joshua P.

Help Desk Supervisor

> "The support engineer had no way to recover this either."

[See full review](https://www.capterra.com/p/144825/BOSS-Solutions/#Capterra___2869566)

CH

Cody H.

Voice Engineer

> "I like the ability to customize ticket dashboard views."

[See full review](https://www.capterra.com/p/144825/BOSS-Solutions/#Capterra___7036629)

DD

Dhanashree D.

Technical Engineer

> "The refresh problem is there."

[See full review](https://www.capterra.com/p/144825/BOSS-Solutions/#Capterra___3214766)

[View Reviews](https://www.capterra.com/p/144825/BOSS-Solutions/reviews/)

BV

Bart V.

owner

> "It has an API so we can nicely integrate it in our website so we can create easy ready to go sessions for..."

[See full review](https://www.capterra.com/p/146892/ISL-Light/#Capterra___6537242)

PS

Primož S.

Head of Customer Support

> "While the solution meets our needs, it becomes less economical due to the requirement for multiple concurrent..."

[See full review](https://www.capterra.com/p/146892/ISL-Light/#Capterra___7009216)

AA

Aaron A.

IT

> "The experience is very good, both for the user and the administrator, ease of connection, connection to..."

[See full review](https://www.capterra.com/p/146892/ISL-Light/#Capterra___6543248)

DR

Danijel R.

System tehnician

> "I don't like how the administration tools are implemented, especially when you accidentally open UAC window you..."

[See full review](https://www.capterra.com/p/146892/ISL-Light/#Capterra___7009188)

RW

Robert W.

Manger, Technical Services

> "This gives me a much simpler option and I am able to package the program and deploy through SCCM removing the..."

[See full review](https://www.capterra.com/p/146892/ISL-Light/#Capterra___7010610)

SS

Seth S.

Internal Systems and Security Manager

> "Not a fan that there's a minimum amount of characters before I can submit this, so I'm just typing random..."

[See full review](https://www.capterra.com/p/146892/ISL-Light/#Capterra___7010808)

PR

Patrik R.

System administrator

> "The remote access is fast and reliable, and the ability to connect to users without requiring them to install..."

[See full review](https://www.capterra.com/p/146892/ISL-Light/#Capterra___7006090)

DC

Daniel C.

Overtrold

> "The installation right now is a bit of a hassle on Arch / OpenSUSE."

[See full review](https://www.capterra.com/p/146892/ISL-Light/#Capterra___7011975)

AC

Andrej C.

Managing

> "Reliable operation of ISL – it is important that you can rely on ISL, because there are never any issues, it..."

[See full review](https://www.capterra.com/p/146892/ISL-Light/#Capterra___7009579)

AA

Aaron A.

IT

> "For mac os it is a bit complicated to control but that is the fault of mac os security"

[See full review](https://www.capterra.com/p/146892/ISL-Light/#Capterra___6543248)

G

Gregor Ž.

Professional Worker

> "The performance is excellent, even on slower networks, and the interface is clean and user-friendly."

[See full review](https://www.capterra.com/p/146892/ISL-Light/#Capterra___7074009)

RC

Robert C.

CONTROLLER

> "LITTLE DIFFICULT GETTING THE PRINTER ON THE SUPPORT COMPUTER SETUP ON THE CLIENT COMPUTERS SO THAT PRINTING OF..."

[See full review](https://www.capterra.com/p/146892/ISL-Light/#Capterra___6092568)

MM

Miha M.

advisor

> "The platform is well structured, user-friendly, and allows efficient work without the need for extensive..."

[See full review](https://www.capterra.com/p/146892/ISL-Light/#Capterra___7085833)

BG

Bob G.

Owner

> "Cannot choose location for file transfer."

[See full review](https://www.capterra.com/p/146892/ISL-Light/#Capterra___6497993)

LH

Luka H.

Sys admin

> "It makes remote support fast, secure, and very user-friendly, allowing me to assist anyone with just a few..."

[See full review](https://www.capterra.com/p/146892/ISL-Light/#Capterra___7009190)

WW

Walter W.

Network Administrator

> "The only con I could even give it is when you set unattended access and then go to connect to that machine it..."

[See full review](https://www.capterra.com/p/146892/ISL-Light/#Capterra___6092692)

PS

Primož S.

Head of Customer Support

> "For over a decade, ISL has been our trusted solution for seamless access and user support across our..."

[See full review](https://www.capterra.com/p/146892/ISL-Light/#Capterra___7009216)

TH

Tim H.

CEO

> "Mobile apps not easy to use for ISL Conf proxy users, from the perspective of end users."

[See full review](https://www.capterra.com/p/146892/ISL-Light/#Capterra___6620090)

A

Andrej Š.

System technician

> "Always-on function is really good as it provides a backup when VPN's or RDP have issues."

[See full review](https://www.capterra.com/p/146892/ISL-Light/#Capterra___7009187)

Martin H.

Managing Director

> "The only minor issue is that I sometimes can't copy/paste between my host machine and the remote machine..."

[See full review](https://www.capterra.com/p/146892/ISL-Light/#Capterra___4951635)

MI

Marko I.

Head of IT

> "It’s a reliable and secure tool that makes remote support straightforward, whether connecting to clients or..."

[See full review](https://www.capterra.com/p/146892/ISL-Light/#Capterra___7006249)

VR

Verified Reviewer

IT Systems Engineer

> "ISL is lacking some features of higher-profile remote tools such as NinjaRMM or N-ABLE RMM."

[See full review](https://www.capterra.com/p/146892/ISL-Light/#Capterra___6092019)

A

Andrejs Š.

Head of infrastructure

> "The software is user-friendly, secure, and has solid cross-platform compatibility, which is essential for..."

[See full review](https://www.capterra.com/p/146892/ISL-Light/#Capterra___6537256)

Michael D.

Managing Director

> "The only thing that was a bit awkward until explained was the use of custom RDP ports..."

[See full review](https://www.capterra.com/p/146892/ISL-Light/#Capterra___4885630)

A

Andrej Š.

System technician

> "Remote access works with no hiccups and it works on multiple OS's."

[See full review](https://www.capterra.com/p/146892/ISL-Light/#Capterra___7009187)

DD

Derek D.

Technical Manager

> "The only thing I dislike is the file transfers."

[See full review](https://www.capterra.com/p/146892/ISL-Light/#Capterra___5003476)

LP

Lenart P.

Delivery manager

> "Both technicians and end-users benefit from its simplicity, and it has definitely helped to resolve issues more..."

[See full review](https://www.capterra.com/p/146892/ISL-Light/#Capterra___7010467)

MK

Mitja K.

IT Spec

> "users have some issues with e-mail link not working they need ID so we can connect"

[See full review](https://www.capterra.com/p/146892/ISL-Light/#Capterra___4316745)

MO

Marko O.

IT support

> "In addition, the price is excellent — more affordable than similar programs such as TV, which further increases..."

[See full review](https://www.capterra.com/p/146892/ISL-Light/#Capterra___7006091)

NG

Nikoloz G.

IT Support Engineer

> "It is kind of laggy and also sometimes when I try to get admin rights it stuck and don't let me do anything"

[See full review](https://www.capterra.com/p/146892/ISL-Light/#Capterra___4341850)

PS

Primož S.

Head of Customer Support

> "Its flawless connectivity and intuitive interface make it an indispensable tool—simple to use, yet powerful in..."

[See full review](https://www.capterra.com/p/146892/ISL-Light/#Capterra___7009216)

GJ

Grant J.

Director

> "Nothing - very happy with the current functionality. "

[See full review](https://www.capterra.com/p/146892/ISL-Light/#Capterra___6005455)

JF

Jure F.

CEO

> "The interface is simple and intuitive, so even non-technical users can navigate it easily."

[See full review](https://www.capterra.com/p/146892/ISL-Light/#Capterra___7011137)

JB

Jeff B.

IT Director

> "very small issue of some staff having difficulty downloading the small driver to use the program. "

[See full review](https://www.capterra.com/p/146892/ISL-Light/#Capterra___3995311)

BV

Benjamin V.

Head of CNC Programming

> "The application works flawlessly, allows quick access and simple remote support."

[See full review](https://www.capterra.com/p/146892/ISL-Light/#Capterra___7005432)

TS

Tom S.

Administrator IT

> "Sometimes clipboard-sharing function doesn't work"

[See full review](https://www.capterra.com/p/146892/ISL-Light/#Capterra___3984033)

G

Gregor Ž.

Professional Worker

> "ISL Light is an outstanding remote support solution."

[See full review](https://www.capterra.com/p/146892/ISL-Light/#Capterra___7074009)

MF

Mathew F.

Technical Director

> "The random crashes when using too many sessions."

[See full review](https://www.capterra.com/p/146892/ISL-Light/#Capterra___3990859)

RW

Robert W.

Manger, Technical Services

> "It doesn't get buried amongst all the open browser tabs and makes it easy to find. "

[See full review](https://www.capterra.com/p/146892/ISL-Light/#Capterra___7010610)

TK

Tim K.

Network manager

> "Occasionally loses connection and have to reconnect with new session."

[See full review](https://www.capterra.com/p/146892/ISL-Light/#Capterra___3638413)

Gareth J.

Director

> "We have all our customers systems set up for unattended access meaning we can support anyone at anytime from..."

[See full review](https://www.capterra.com/p/146892/ISL-Light/#Capterra___6092215)

CB

Cemil B.

IT and Data Security Specialist

> "The remote connection time is a bit too long."

[See full review](https://www.capterra.com/p/146892/ISL-Light/#Capterra___3466786)

AV

Aleksandra V.

IT Support

> "I really appreciate being able to provide remote support to colleagues reliably and without complications."

[See full review](https://www.capterra.com/p/146892/ISL-Light/#Capterra___7006075)

SM

Silvo M.

Delivery manager

> "Distribution in a form of executable can make troubles."

[See full review](https://www.capterra.com/p/146892/ISL-Light/#Capterra___3479382)

RR

Romain R.

Administrator system and devops

> "The interface is intuitive and reliable, making remote support efficient."

[See full review](https://www.capterra.com/p/146892/ISL-Light/#Capterra___7010402)

DZ

Darjan Z.

CEO

> "Some crashes with ubuntu installation."

[See full review](https://www.capterra.com/p/146892/ISL-Light/#Capterra___3492756)

GR

Guillermo R.

Systems Administrator

> "Compatibility, you can take remote control even for mobile devices"

[See full review](https://www.capterra.com/p/146892/ISL-Light/#Capterra___6611810)

AS

Andraz S.

Računalniški programer

> "Just sometime client can not give me access to keyboard."

[See full review](https://www.capterra.com/p/146892/ISL-Light/#Capterra___4316802)

MI

Marko I.

Head of IT

> "What I liked most about ISL Light was how easy it is to use, its fast and stable performance, and the strong..."

[See full review](https://www.capterra.com/p/146892/ISL-Light/#Capterra___7006249)

HS

Harold S.

Geschäftsführer

> "Screen sharing doesn't really work well for us."

[See full review](https://www.capterra.com/p/146892/ISL-Light/#Capterra___4316799)

AV

Aleksandra V.

IT Support

> "The security of the connection is also very high, which gives confidence."

[See full review](https://www.capterra.com/p/146892/ISL-Light/#Capterra___7006075)

MN

Matevž N.

računalničar, računovodja

> "The connection is slow some times."

[See full review](https://www.capterra.com/p/146892/ISL-Light/#Capterra___3479427)

PS

Primož S.

Head of Customer Support

> "It offers the right set of features to deliver effective user support."

[See full review](https://www.capterra.com/p/146892/ISL-Light/#Capterra___7009216)

P

Primož Š.

ceo

> "Problems with mac computers."

[See full review](https://www.capterra.com/p/146892/ISL-Light/#Capterra___3479698)

RW

Robert W.

Manger, Technical Services

> "From a user perspective, this is a very convenient tool that puts everything in one place. "

[See full review](https://www.capterra.com/p/146892/ISL-Light/#Capterra___7010610)

DB

David B.

Director

> "I use Linux, and sometimes it fails to display the sub window which means I have to kill and restart it."

[See full review](https://www.capterra.com/p/146892/ISL-Light/#Capterra___2939560)

AV

Aleksandra V.

IT Support

> "The interface is very intuitive, so even first-time users can easily get used to it."

[See full review](https://www.capterra.com/p/146892/ISL-Light/#Capterra___7006075)

JW

Jessica W.

Practice Manager

> "Set up confuses me but I call and they walk me through everytime"

[See full review](https://www.capterra.com/p/146892/ISL-Light/#Capterra___3454768)

ZP

Zan P.

ICT Development Engineer

> "The interface could be more modern, but the overall experience has been excellent."

[See full review](https://www.capterra.com/p/146892/ISL-Light/#Capterra___7009317)

GK

Gregor K.

CEO

> "Always on feature sometimes fails."

[See full review](https://www.capterra.com/p/146892/ISL-Light/#Capterra___3480378)

U

Uroš Ž.

Director

> "Transparent and efficient, stable running as for simple or professional use."

[See full review](https://www.capterra.com/p/146892/ISL-Light/#Capterra___7013360)

DW

David W.

IT Manager

> "I have not had a need to call in for technical support yet."

[See full review](https://www.capterra.com/p/146892/ISL-Light/#Capterra___3995604)

A

Andrejs Š.

Head of infrastructure

> "One of the standout features of ISL Light is its robust functionality."

[See full review](https://www.capterra.com/p/146892/ISL-Light/#Capterra___6537256)

MM

Marco M.

CEO

> "Support to Linux server in text mode now is not upported"

[See full review](https://www.capterra.com/p/146892/ISL-Light/#Capterra___2809622)

Xiping Z.

Director

> "The speed and stability of the connection were top-notch, allowing me to connect to our computers in distant..."

[See full review](https://www.capterra.com/p/146892/ISL-Light/#Capterra___6098034)

AA

Ana A.

Programme Officer

> "We did not encounter features that would be difficult to use or would demand a change in our business processes."

[See full review](https://www.capterra.com/p/146892/ISL-Light/#Capterra___3117167)

ND

Neil D.

Operations Manager

> "The thing i like most about ISL light is that we are able to see if our systems are up and running using the..."

[See full review](https://www.capterra.com/p/146892/ISL-Light/#Capterra___6000334)

AP

Andrea P.

Practice Manager

> "Sometimes it's a little slow, but that's maybe more to do with our internet that the software...."

[See full review](https://www.capterra.com/p/146892/ISL-Light/#Capterra___3257616)

PR

Philip R.

Director

> "Very effective for all my remote support requirements, couldn't work without it"

[See full review](https://www.capterra.com/p/146892/ISL-Light/#Capterra___6361377)

DS

Donna S.

Practice Manager

> "I did not find any features that I did not like."

[See full review](https://www.capterra.com/p/146892/ISL-Light/#Capterra___4052935)

MM

Miha M.

advisor

> "It is easy to use and very intuitive."

[See full review](https://www.capterra.com/p/146892/ISL-Light/#Capterra___7085833)

CW

Cindy W.

Director

> "Ticket tracking and numbering not available"

[See full review](https://www.capterra.com/p/146892/ISL-Light/#Capterra___2844079)

G

Gregor Ž.

Professional Worker

> "I really appreciate how simple and intuitive ISL Light is to use."

[See full review](https://www.capterra.com/p/146892/ISL-Light/#Capterra___7074009)

CL

Chris L.

Managing Director

> "You have to re-download the software manually from their website and it isn't always easy to find."

[See full review](https://www.capterra.com/p/146892/ISL-Light/#Capterra___2792053)

UZ

Uroš Z.

Network Administrator

> "Stable, secure, and perfect for IT remote assistance.""

[See full review](https://www.capterra.com/p/146892/ISL-Light/#Capterra___7009728)

RA

Rafael A.

Ing Preventa

> "In many occasions the session freeze and the keyboard can´t catch what the operator type, we need minimize..."

[See full review](https://www.capterra.com/p/146892/ISL-Light/#Capterra___2388552)

AC

Andrew C.

Software developer

> "The product is robust and reliable and although I have tried competitors free versions, I know that it is well..."

[See full review](https://www.capterra.com/p/146892/ISL-Light/#Capterra___6449738)

NJ

NIk J.

Helpdesk analist

> "a bit of delay on top bar when the connection drops (i am wondering if the connection is poor and after 3..."

[See full review](https://www.capterra.com/p/146892/ISL-Light/#Capterra___2228483)

LH

Luka H.

Sys admin

> "I really like ISL Light for its simplicity and reliability."

[See full review](https://www.capterra.com/p/146892/ISL-Light/#Capterra___7009190)

Andrea L.

Owner

> "If administrator rights are needed on the clients PC and the end user clicks ok i can't control the end users..."

[See full review](https://www.capterra.com/p/146892/ISL-Light/#Capterra___2163554)

[View Reviews](https://www.capterra.com/p/146892/ISL-Light/reviews/)

## User interface

4.65 (139)

4.74 (779)

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### Features

Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

\--% Fit

vs

\--% Fit

Access Controls/Permissions

207

Important

Activity Dashboard

150

Important

AI Copilot

120

Important

BOSSDesk

Top features

34/36

-   Access Controls/Permissions
-   Activity Dashboard
-   AI Copilot
-   AI Summarization
-   Alerts/Escalation
-   API
-   Automated Responses
-   Automated Routing
-   Chatbot
-   Collaboration Tools
-   Customer Database
-   Customizable Branding
-   Customizable Fields
-   Data Import/Export
-   Email Templates
-   Generative AI
-   Knowledge Base Management
-   Macros/Templated Responses
-   Mobile App
-   Multi-Channel Communication
-   Performance Metrics
-   Personalization
-   Prioritization
-   Process/Workflow Automation
-   Real-Time Chat
-   Real-Time Notifications
-   Reporting/Analytics
-   Secure Data Storage
-   Self Service Portal
-   Service Level Agreement (SLA) Management
-   Single Sign On
-   Social Media Integration
-   Surveys & Feedback
-   Third-Party Integrations
-   Ticket Management
-   Workflow Management

[See all features](https://www.capterra.com/p/144825/BOSS-Solutions/#features)

ISL Light

17/36

-   Access Controls/Permissions
-   Activity Dashboard
-   AI Copilot
-   AI Summarization
-   Alerts/Escalation
-   API
-   Automated Responses
-   Automated Routing
-   Chatbot
-   Collaboration Tools
-   Customer Database
-   Customizable Branding
-   Customizable Fields
-   Data Import/Export
-   Email Templates
-   Generative AI
-   Knowledge Base Management
-   Macros/Templated Responses
-   Mobile App
-   Multi-Channel Communication
-   Performance Metrics
-   Personalization
-   Prioritization
-   Process/Workflow Automation
-   Real-Time Chat
-   Real-Time Notifications
-   Reporting/Analytics
-   Secure Data Storage
-   Self Service Portal
-   Service Level Agreement (SLA) Management
-   Single Sign On
-   Social Media Integration
-   Surveys & Feedback
-   Third-Party Integrations
-   Ticket Management
-   Workflow Management

[See all features](https://www.capterra.com/p/146892/ISL-Light/#features)

### Recognition

No recognitions have been awarded to BOSSDesk

No recognitions have been awarded to ISL Light

### Deployment & support

BOSSDesk

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

ISL Light

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

### Company Details

BOSSDesk

-   By BOSS Solutions
-   Located in United States
-   Founded in 1997

ISL Light

-   By ISL Online
-   Located in Slovenia
-   Founded in 2001

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