# Compare BOSSDesk vs BMC Helix ITSM 2026 | Capterra

> Unsure of what to choose? Check Capterra to compare BOSSDesk and BMC Helix ITSM based on pricing, features, product details, and verified reviews.

Source: https://www.capterra.com/compare/144825-164195/BOSS-Solutions-vs-Remedy-IT-Service-Management

---

# BOSSDesk vs BMC Helix ITSM Features and Cost Comparison

Last updated May 22nd, 2026

Provider data verified by our Software Research team, and reviews  
moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/)

Your comparison:

BOSSDeskBMC Helix ITSM2/4 selected

[BOSSDesk](https://www.capterra.com/p/144825/BOSS-Solutions/)[4.7 (140)](https://www.capterra.com/p/144825/BOSS-Solutions/reviews/)

[BMC Helix ITSM](https://www.capterra.com/p/164195/Remedy-IT-Service-Management/)[4.1 (115)](https://www.capterra.com/p/164195/Remedy-IT-Service-Management/reviews/)

[## BOSSDesk](https://www.capterra.com/p/144825/BOSS-Solutions/)[4.7 (140)](https://www.capterra.com/p/144825/BOSS-Solutions/reviews/)

Starting Price

$29.00/month

Value-for-Money

4.7

Functionality

4.4

Ease of Use

4.5

Customer Service

4.8

Reviews Sentiment

CN

CN

Based on [140 reviews](#user-reviews)

Positive

138

Neutral

2

Negative

0

[## BMC Helix ITSM](https://www.capterra.com/p/164195/Remedy-IT-Service-Management/)[4.1 (115)](https://www.capterra.com/p/164195/Remedy-IT-Service-Management/reviews/)

Starting Price

Contact vendor

Value-for-Money

3.9

Functionality

4

Ease of Use

3.7

Customer Service

3.9

Reviews Sentiment

Based on [115 reviews](#user-reviews)

Positive

93

Neutral

17

Negative

5

## Send this comparison chart to my inbox

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## Summary

* * *

Key features rated by users

Features selected based on 2,687 reviews from it asset management software users.  
about the Fit Score methodology.

Fit Score methodology

Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about.

  

If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology

81%Fit

High performer

Feature ratings

Inventory Management

4.6

Asset Tracking

4.5

Support Ticket Management

4.8

Incident Management

4.6

Service Level Agreement (SLA) Management

4.3

\--%Fit

Missing features

Not enough reviews

Feature ratings

Inventory Management

NA

Asset Tracking

5.0

Support Ticket Management

\--

Incident Management

4.7

Service Level Agreement (SLA) Management

NA

User satisfaction

User satisfaction

4.7

User reviews[140](https://www.capterra.com/p/144825/BOSS-Solutions/reviews/)

Ease of use

4.5

Functionality

4.4

Value for money

4.7

Customer support

4.8

User satisfaction

4.1

User reviews[115](https://www.capterra.com/p/164195/Remedy-IT-Service-Management/reviews/)

Ease of use

3.7

Functionality

4.0

Value for money

3.9

Customer support

3.9

Price starts from

Price starts from

$29Per User, Per Month

-   Free version
-   Free trial

Price starts from

\--

-   Free version
-   Free trial

Best for

Best for

BOSS helps government, education, finance , healthcare and any organization that is looking to implement intelligent Help Desk ticketing, Service Desk, Service Delivery and IT Service Management .

Best for

Not provided by vendor

## User reviews

Pros & cons

CN

Chrys N.

System Admin

> "The workflow customization is a big plus we were able to adjust categories, priorities, and SLAs to match how our team actually works."

[See full review](https://www.capterra.com/p/144825/BOSS-Solutions/#Capterra___7102416)

JM

Joe M.

IT Support Specialist II

> "Too many times information and emails copied have to be copied as plain text losing all previous formatting of the previously perfectly..."

[See full review](https://www.capterra.com/p/144825/BOSS-Solutions/#Capterra___7154140)

CN

Chrys N.

System Admin

> "The learning curve isn’t bad at all for day-to-day tasks, though some of the more advanced automation features took a bit longer to fully..."

[See full review](https://www.capterra.com/p/144825/BOSS-Solutions/#Capterra___7102416)

CN

Chrys N.

System Admin

> "Interface feels dated and advanced features take time to fully configure and reporting is limited ok"

[See full review](https://www.capterra.com/p/144825/BOSS-Solutions/#Capterra___7102416)

HT

Hayden T.

Director of Information Security

> "The product does exactly what we need it to do...comprehensive ticket management, IT asset management, change management, integration with..."

[See full review](https://www.capterra.com/p/144825/BOSS-Solutions/#Capterra___7036725)

AD

Annette D.

Service Desk Administrator

> "I didn't stay longer enough to use the upgrade of this software."

[See full review](https://www.capterra.com/p/144825/BOSS-Solutions/#Capterra___6586472)

GB

Gibril B.

IT Help Desk

> "The effortless management of tickets, the robust security of it, the fact that you can modify and adjust features to your needs."

[See full review](https://www.capterra.com/p/144825/BOSS-Solutions/#Capterra___7036477)

WP

Will P.

CSS II

> "Creating a ticket for the customer to use and to help with there IT needs, still seem a little difficult."

[See full review](https://www.capterra.com/p/144825/BOSS-Solutions/#Capterra___6293887)

GB

Gibril B.

IT Help Desk

> "The deployment is simple and with BOSSDesk, you can learn new skills being able to provide administrators and users with a positive learning..."

[See full review](https://www.capterra.com/p/144825/BOSS-Solutions/#Capterra___7036477)

GK

Ganesh K.

Project Manager

> "Support provided by the vendor is not up to the mark and requires improvement."

[See full review](https://www.capterra.com/p/144825/BOSS-Solutions/#Capterra___3213602)

DC

David C.

Information Systems Manager

> "The development team is continuously rolling out new features at a fantastic pace, and they even built a new API to assist us in migrating..."

[See full review](https://www.capterra.com/p/144825/BOSS-Solutions/#Capterra___6843412)

JG

Joedy G.

Client Support Analyst

> "There really is not anything I can think of I would point out as being a negative"

[See full review](https://www.capterra.com/p/144825/BOSS-Solutions/#Capterra___4217522)

CR

Chris R.

Service Desk Manager

> "As an administrator of the system, BOSSDesk is feature rich, allowing advanced workflows and functions."

[See full review](https://www.capterra.com/p/144825/BOSS-Solutions/#Capterra___7037184)

GK

Ganesh K.

Project Manager

> "Moreover certain features are missing/needs improvement."

[See full review](https://www.capterra.com/p/144825/BOSS-Solutions/#Capterra___3213602)

CN

Chrys N.

System Admin

> "The ticketing system is straightforward and doesn’t feel overly complicated like some other ITSM tools I’ve tried."

[See full review](https://www.capterra.com/p/144825/BOSS-Solutions/#Capterra___7102416)

DD

Dhanashree D.

Technical Engineer

> "The refresh problem is there."

[See full review](https://www.capterra.com/p/144825/BOSS-Solutions/#Capterra___3214766)

CH

Cody H.

Voice Engineer

> "I like the ability to customize ticket dashboard views."

[See full review](https://www.capterra.com/p/144825/BOSS-Solutions/#Capterra___7036629)

JP

Joshua P.

Help Desk Supervisor

> "The support engineer had no way to recover this either."

[See full review](https://www.capterra.com/p/144825/BOSS-Solutions/#Capterra___2869566)

[View Reviews](https://www.capterra.com/p/144825/BOSS-Solutions/reviews/)

VR

Verified Reviewer

Salesforce Consultant

> "We can do reports to identify and handle tickets per teams which is very useful for Project management."

[See full review](https://www.capterra.com/p/164195/Remedy-IT-Service-Management/#Capterra___3731963)

MJ

Marie J.

Services Architect

> "Additionally, BMC Software ignores their onPrem customers, whom by the way made this company who they are today and they chose to..."

[See full review](https://www.capterra.com/p/164195/Remedy-IT-Service-Management/#Capterra___2789973)

PK

Pankaj K.

NOC

> "In my point of view, BMC Helix ITSM is an exceptionally useful for managing our ticketing tasks."

[See full review](https://www.capterra.com/p/164195/Remedy-IT-Service-Management/#Capterra___4087728)

Emir O.

Expert associate

> "After 5 years of using i'm still puzzled by database structure that creates so many problem for integration with 3rd party..."

[See full review](https://www.capterra.com/p/164195/Remedy-IT-Service-Management/#Capterra___2401668)

MJ

Marie J.

Services Architect

> "It is the only one that has a definitive catalog, normalization tool, reconciliation, transformation, mapping, auditing, drift..."

[See full review](https://www.capterra.com/p/164195/Remedy-IT-Service-Management/#Capterra___2789973)

Travis B.

Senior IT Administrator

> "It can be quite clunky with all the options."

[See full review](https://www.capterra.com/p/164195/Remedy-IT-Service-Management/#Capterra___3204561)

VR

Verified Reviewer

Solution Architect

> "BMC Helix is a decent alternative when it comes to managing service requests, incidents and trouble tickets."

[See full review](https://www.capterra.com/p/164195/Remedy-IT-Service-Management/#Capterra___3383694)

MJ

Marie J.

Services Architect

> "I suspect they’re making it difficult because they want to sell subscriptions to their SaaS."

[See full review](https://www.capterra.com/p/164195/Remedy-IT-Service-Management/#Capterra___2789973)

VR

Verified Reviewer

Salesforce Consultant

> "The reporting feature is cool."

[See full review](https://www.capterra.com/p/164195/Remedy-IT-Service-Management/#Capterra___3731963)

Emir O.

Expert associate

> "It is abandoned by vendor i thing from version 1."

[See full review](https://www.capterra.com/p/164195/Remedy-IT-Service-Management/#Capterra___2401668)

MJ

Marie J.

Services Architect

> "This system is incredibly robust to the extent that if you do not have mature processes and you do not manage IT well this system..."

[See full review](https://www.capterra.com/p/164195/Remedy-IT-Service-Management/#Capterra___2789973)

Emir O.

Expert associate

> "Upgrading production system is a 14 days nightmare."

[See full review](https://www.capterra.com/p/164195/Remedy-IT-Service-Management/#Capterra___2401668)

[View Reviews](https://www.capterra.com/p/164195/Remedy-IT-Service-Management/reviews/)

## User interface

4.66 (140)

[BMC Helix ITSM](https://www.capterra.com/p/164195/Remedy-IT-Service-Management/)

4.10 (115)

## Connect with a Capterra advisor for a free 15-minute consultation

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### Features

BOSSDesk

Top features

40/40

-   Access Controls/Permissions
-   Activity Dashboard
-   AI Copilot
-   Alerts/Notifications
-   API
-   Asset Tracking
-   Audit Management
-   Audit Trail
-   Barcode/Ticket Scanning
-   Change Management
-   Compliance Tracking
-   Configuration Management
-   Contract/License Management
-   Cost Tracking
-   Customizable Branding
-   Customizable Fields
-   Customizable Forms
-   Customizable Reports
-   Data Import/Export
-   Data Visualization
-   Email Management
-   Generative AI
-   Incident Management
-   Inventory Management
-   Knowledge Base Management
-   Maintenance Management
-   Monitoring
-   Prioritization
-   Problem Management
-   Procurement Management
-   Reporting/Analytics
-   Requisition Management
-   Self Service Portal
-   Service Level Agreement (SLA) Management
-   Supplier Management
-   Support Ticket Management
-   Task Management
-   Third-Party Integrations
-   User Management
-   Workflow Management

[See all features](https://www.capterra.com/p/144825/BOSS-Solutions/#features)

BMC Helix ITSM

11/40

-   Access Controls/Permissions
-   Activity Dashboard
-   AI Copilot
-   Alerts/Notifications
-   API
-   Asset Tracking
-   Audit Management
-   Audit Trail
-   Barcode/Ticket Scanning
-   Change Management
-   Compliance Tracking
-   Configuration Management
-   Contract/License Management
-   Cost Tracking
-   Customizable Branding
-   Customizable Fields
-   Customizable Forms
-   Customizable Reports
-   Data Import/Export
-   Data Visualization
-   Email Management
-   Generative AI
-   Incident Management
-   Inventory Management
-   Knowledge Base Management
-   Maintenance Management
-   Monitoring
-   Prioritization
-   Problem Management
-   Procurement Management
-   Reporting/Analytics
-   Requisition Management
-   Self Service Portal
-   Service Level Agreement (SLA) Management
-   Supplier Management
-   Support Ticket Management
-   Task Management
-   Third-Party Integrations
-   User Management
-   Workflow Management

[See all features](https://www.capterra.com/p/164195/Remedy-IT-Service-Management/#features)

### Recognition

BOSSDesk

Best Value Service DeskSoftware (2026) 

Best Value Service DeskSoftware (2024) 

No recognitions have been awarded to BMC Helix ITSM

### Deployment & support

BOSSDesk

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

BMC Helix ITSM

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

### Company Details

BOSSDesk

-   By BOSS Solutions
-   Located in United States
-   Founded in 1997

BMC Helix ITSM

-   By BMC Software
-   Located in United States
-   Founded in 1998

## Popular Comparisons

[BOSSDesk](https://www.capterra.com/p/144825/BOSS-Solutions/)[4.66 (140)](https://www.capterra.com/p/144825/BOSS-Solutions/reviews/)

vs

[Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[4.41 (4,083)](https://www.capterra.com/p/164283/Zendesk/reviews/)

$29/month

Price

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4.4

Features

4.4

4.5

Ease of Use

4.3

[View full comparison](https://www.capterra.com/compare/144825-164283/BOSS-Solutions-vs-Zendesk)

[BMC Helix ITSM](https://www.capterra.com/p/164195/Remedy-IT-Service-Management/)[4.10 (115)](https://www.capterra.com/p/164195/Remedy-IT-Service-Management/reviews/)

vs

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Contact vendor for pricing

Price

$19/month

4.0

Features

4.3

3.7

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/132997-164195/Freshservice-vs-Remedy-IT-Service-Management)

[BOSSDesk](https://www.capterra.com/p/144825/BOSS-Solutions/)[4.66 (140)](https://www.capterra.com/p/144825/BOSS-Solutions/reviews/)

vs

[Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[4.51 (3,460)](https://www.capterra.com/p/124981/Freshdesk/reviews/)

$29/month

Price

$19/month

4.4

Features

4.3

4.5

Ease of Use

4.5

[View full comparison](https://www.capterra.com/compare/124981-144825/Freshdesk-vs-BOSS-Solutions)

[BMC Helix ITSM](https://www.capterra.com/p/164195/Remedy-IT-Service-Management/)[4.10 (115)](https://www.capterra.com/p/164195/Remedy-IT-Service-Management/reviews/)

vs

[Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[4.51 (3,460)](https://www.capterra.com/p/124981/Freshdesk/reviews/)

Contact vendor for pricing

Price

$19/month

4.0

Features

4.3

3.7

Ease of Use

4.5

[View full comparison](https://www.capterra.com/compare/124981-164195/Freshdesk-vs-Remedy-IT-Service-Management)

[BOSSDesk](https://www.capterra.com/p/144825/BOSS-Solutions/)[4.66 (140)](https://www.capterra.com/p/144825/BOSS-Solutions/reviews/)

vs

[Milvus](https://www.capterra.com/p/202528/Milvus/)[4.84 (298)](https://www.capterra.com/p/202528/Milvus/reviews/)

$29/month

Price

R$35/month

4.4

Features

4.7

4.5

Ease of Use

4.8

[View full comparison](https://www.capterra.com/compare/144825-202528/BOSS-Solutions-vs-Milvus)

[BMC Helix ITSM](https://www.capterra.com/p/164195/Remedy-IT-Service-Management/)[4.10 (115)](https://www.capterra.com/p/164195/Remedy-IT-Service-Management/reviews/)

vs

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Contact vendor for pricing

Price

$89/month

4.0

Features

4.5

3.7

Ease of Use

4.5

[View full comparison](https://www.capterra.com/compare/107225-164195/SysAid-vs-Remedy-IT-Service-Management)

[BOSSDesk](https://www.capterra.com/p/144825/BOSS-Solutions/)[4.66 (140)](https://www.capterra.com/p/144825/BOSS-Solutions/reviews/)

vs

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$29/month

Price

$19/month

4.4

Features

4.3

4.5

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/132997-144825/Freshservice-vs-BOSS-Solutions)

[BMC Helix ITSM](https://www.capterra.com/p/164195/Remedy-IT-Service-Management/)[4.10 (115)](https://www.capterra.com/p/164195/Remedy-IT-Service-Management/reviews/)

vs

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Contact vendor for pricing

Price

$20/month

4.0

Features

4.5

3.7

Ease of Use

4.2

[View full comparison](https://www.capterra.com/compare/164195-227102/Remedy-IT-Service-Management-vs-JIRA-Service-Management)

[BOSSDesk](https://www.capterra.com/p/144825/BOSS-Solutions/)[4.66 (140)](https://www.capterra.com/p/144825/BOSS-Solutions/reviews/)

vs

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Price

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4.4

Features

4.6

4.5

Ease of Use

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[BMC Helix ITSM](https://www.capterra.com/p/164195/Remedy-IT-Service-Management/)[4.10 (115)](https://www.capterra.com/p/164195/Remedy-IT-Service-Management/reviews/)

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Features

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Ease of Use

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vs

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$29/month

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[BMC Helix ITSM](https://www.capterra.com/p/164195/Remedy-IT-Service-Management/)[4.10 (115)](https://www.capterra.com/p/164195/Remedy-IT-Service-Management/reviews/)

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Contact vendor for pricing

Price

€61/month

4.0

Features

4.3

3.7

Ease of Use

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