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BOSS helps government, education, finance , healthcare and any organization that is looking to implement intelligent Help Desk ticketing, Service Desk, Service Delivery and IT Service Management .
Designed for all business sizes, it is a cloud-based change management solution that helps with resource allocation, automated tracking of change requests and its impact on business.
BOSS Solutions has proven an extremely stable and feature rich product. Having used both Kaseya and Labtech as comparisons I have been quite pleased with BOSS.
The refresh problem is there. I find it little frustrating.
Everyone was all great to work with and very accommodating to our requests. We have an excellent product at a very competitive price.
There really is not anything I can think of I would point out as being a negative.
Fully customizable, good automation and powerful workflows. Great reporting, Good "single pane of glass" software.
At times it can be difficult to configure the filters.
Folks at BOSS are fantastic to work with and very helpful to accommodate your custom needs for any of their applications that you use.
It is fairly difficult to use the wizard to create reports.
Great, knowledgeable engineers. Easy going and very helpful with recommendations/implementation.
We always have trouble with the monthly cost, it is always wrong.
The auto-scaling was perfect, which spread the cost savings over several instances. Not the last benefit is of course the cloud manageable platform which is fee free.
Also, I miss documentation explaining how to use the different features of the tool.
It is good experience, and easy to use and very helpful in today's world we can get all the reports of the infrastructure within few Seconds.
Was integration with your existing business processes difficult. As mentioned before, the dashboard interface could be more customizable, and some features could have more detailed explanations.
Amazing and friendly support team. Great tool to work towards APN compliance.
Are there features you feel are missing or could be improved. Are there aspects of the product that are difficult to use.
BOSSDesk
Top FeaturesnOps
BOSSDesk
nOps
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