# Compare BOSSDesk vs Supremo Remote Desktop  2026 | Capterra

> Unsure of what to choose? Check Capterra to compare BOSSDesk and Supremo Remote Desktop  based on pricing, features, product details, and verified reviews.

Source: https://www.capterra.com/compare/144825-177094/BOSS-Solutions-vs-Supremo-Remote-Desktop

---

# BOSSDesk vs Supremo Remote Desktop Features and Cost Comparison

Last updated March 13th, 2026

Provider data verified by our Software Research team, and reviews  
moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/)

Your comparison:

BOSSDeskSupremo Remote Desktop 2/4 selected

[BOSSDesk](https://www.capterra.com/p/144825/BOSS-Solutions/)[4.6 (139)](https://www.capterra.com/p/144825/BOSS-Solutions/reviews/)

[Supremo Remote Desktop](https://www.capterra.com/p/177094/Supremo-Remote-Desktop/) [4.7 (447)](https://www.capterra.com/p/177094/Supremo-Remote-Desktop/reviews/)

[## BOSSDesk](https://www.capterra.com/p/144825/BOSS-Solutions/)[4.6 (139)](https://www.capterra.com/p/144825/BOSS-Solutions/reviews/)

Starting Price

$29.00/month

Value-for-Money

4.7

Functionality

4.4

Ease of Use

4.5

Customer Service

4.8

Reviews Sentiment

HT

Based on [139 reviews](#user-reviews)

Positive

137

Neutral

2

Negative

0

[## Supremo Remote Desktop](https://www.capterra.com/p/177094/Supremo-Remote-Desktop/)[4.7 (447)](https://www.capterra.com/p/177094/Supremo-Remote-Desktop/reviews/)

Starting Price

$199.00/year

Value-for-Money

4.7

Functionality

4.5

Ease of Use

4.8

Customer Service

4.6

Reviews Sentiment

Based on [447 reviews](#user-reviews)

Positive

434

Neutral

12

Negative

1

## Summary

* * *

Key features rated by users

Features selected based on 4,595 reviews from help desk software users.  
about the Fit Score methodology.

Fit Score methodology

Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about.

  

If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology

77%Fit

Not enough reviews

Feature ratings

Ticket Management

4.7

Real-Time Notifications

4.6

Customizable Fields

5.0

Third-Party Integrations

4.3

Reporting/Analytics

2.3

\--%Fit

Missing features

Not enough reviews

Feature ratings

Ticket Management

\--

Real-Time Notifications

NA

Customizable Fields

NA

Third-Party Integrations

5.0

Reporting/Analytics

3.9

User satisfaction

User satisfaction

4.6

User reviews[139](https://www.capterra.com/p/144825/BOSS-Solutions/reviews/)

Ease of use

4.5

Functionality

4.4

Value for money

4.7

Customer support

4.8

User satisfaction

4.7

User reviews[447](https://www.capterra.com/p/177094/Supremo-Remote-Desktop/reviews/)

Ease of use

4.8

Functionality

4.5

Value for money

4.7

Customer support

4.6

Price starts from

Price starts from

$29Per User, Per Month

-   Free version
-   Free trial

Price starts from

$199Flat Rate, Per Year

-   Free version
-   Free trial

Best for

Best for

BOSS helps government, education, finance , healthcare and any organization that is looking to implement intelligent Help Desk ticketing, Service Desk, Service Delivery and IT Service Management .

Best for

Remote assistance, IT professionals, System administrators, Tech Support, Tech Assistance Service, Customer service, IT support, Help Desk, Demo, Remote work, Remote desktop, Remote access, MSP

## User reviews

Pros & cons

HT

Hayden T.

Director of Information Security

> "The product does exactly what we need it to do...comprehensive ticket management, IT asset management, change management,..."

[See full review](https://www.capterra.com/p/144825/BOSS-Solutions/#Capterra___7036725)

CN

Chrys N.

System Admin

> "Interface feels dated and advanced features take time to fully configure and reporting is limited ok"

[See full review](https://www.capterra.com/p/144825/BOSS-Solutions/#Capterra___7102416)

CN

Chrys N.

System Admin

> "The workflow customization is a big plus we were able to adjust categories, priorities, and SLAs to match how our team actually..."

[See full review](https://www.capterra.com/p/144825/BOSS-Solutions/#Capterra___7102416)

WP

Will P.

CSS II

> "Creating a ticket for the customer to use and to help with there IT needs, still seem a little difficult."

[See full review](https://www.capterra.com/p/144825/BOSS-Solutions/#Capterra___6293887)

GB

Gibril B.

IT Help Desk

> "The effortless management of tickets, the robust security of it, the fact that you can modify and adjust features to your needs."

[See full review](https://www.capterra.com/p/144825/BOSS-Solutions/#Capterra___7036477)

AD

Annette D.

Service Desk Administrator

> "I didn't stay longer enough to use the upgrade of this software."

[See full review](https://www.capterra.com/p/144825/BOSS-Solutions/#Capterra___6586472)

CN

Chrys N.

System Admin

> "The learning curve isn’t bad at all for day-to-day tasks, though some of the more advanced automation features took a bit longer to..."

[See full review](https://www.capterra.com/p/144825/BOSS-Solutions/#Capterra___7102416)

GK

Ganesh K.

Project Manager

> "Support provided by the vendor is not up to the mark and requires improvement."

[See full review](https://www.capterra.com/p/144825/BOSS-Solutions/#Capterra___3213602)

GB

Gibril B.

IT Help Desk

> "The deployment is simple and with BOSSDesk, you can learn new skills being able to provide administrators and users with a positive..."

[See full review](https://www.capterra.com/p/144825/BOSS-Solutions/#Capterra___7036477)

JG

Joedy G.

Client Support Analyst

> "There really is not anything I can think of I would point out as being a negative"

[See full review](https://www.capterra.com/p/144825/BOSS-Solutions/#Capterra___4217522)

DC

David C.

Information Systems Manager

> "The development team is continuously rolling out new features at a fantastic pace, and they even built a new API to assist us in..."

[See full review](https://www.capterra.com/p/144825/BOSS-Solutions/#Capterra___6843412)

GK

Ganesh K.

Project Manager

> "Moreover certain features are missing/needs improvement."

[See full review](https://www.capterra.com/p/144825/BOSS-Solutions/#Capterra___3213602)

CR

Chris R.

Service Desk Manager

> "As an administrator of the system, BOSSDesk is feature rich, allowing advanced workflows and functions."

[See full review](https://www.capterra.com/p/144825/BOSS-Solutions/#Capterra___7037184)

JP

Joshua P.

Help Desk Supervisor

> "The support engineer had no way to recover this either."

[See full review](https://www.capterra.com/p/144825/BOSS-Solutions/#Capterra___2869566)

CH

Cody H.

Voice Engineer

> "I like the ability to customize ticket dashboard views."

[See full review](https://www.capterra.com/p/144825/BOSS-Solutions/#Capterra___7036629)

DD

Dhanashree D.

Technical Engineer

> "The refresh problem is there."

[See full review](https://www.capterra.com/p/144825/BOSS-Solutions/#Capterra___3214766)

[View Reviews](https://www.capterra.com/p/144825/BOSS-Solutions/reviews/)

AZ

Amedeo Z.

IT MANAGER

> "Interesting feature of Supremo is the ability to customize the interface with your logo and corporate colors."

[See full review](https://www.capterra.com/p/177094/Supremo-Remote-Desktop/#Capterra___4840360)

NC

Nigel C.

IT Support

> "When used on a domain network, if end-user run in their profile, I have difficulty in using as Administrator,..."

[See full review](https://www.capterra.com/p/177094/Supremo-Remote-Desktop/#Capterra___4144569)

FA

Fabruzio A.

Technician

> "It's important to be able to remote connect to give assistance to your customers."

[See full review](https://www.capterra.com/p/177094/Supremo-Remote-Desktop/#Capterra___6314470)

BB

Bruno B.

IT Director

> "For me, not being able to use Copy and Paste functionality to transfer files, is a big con."

[See full review](https://www.capterra.com/p/177094/Supremo-Remote-Desktop/#Capterra___4145116)

IC

Ivan C.

System Administrator

> "I met Supremo and I have never stopped using it, for the administration of remote systems it is a complete..."

[See full review](https://www.capterra.com/p/177094/Supremo-Remote-Desktop/#Capterra___4317359)

AG

Antonio G.

Ceo

> "Sometimes from apple computers the instances of connections do not open and I am forced to close and reopen..."

[See full review](https://www.capterra.com/p/177094/Supremo-Remote-Desktop/#Capterra___4083909)

Alessandro M.

System Administrator

> "We have moved from the old remote control system (the main competitor) to SUpremo and we are able to have the..."

[See full review](https://www.capterra.com/p/177094/Supremo-Remote-Desktop/#Capterra___3881578)

RI

Rafael I.

IT support

> "On occasion (very rarely) there are problems with closed sessions that Supreme considers open and connection..."

[See full review](https://www.capterra.com/p/177094/Supremo-Remote-Desktop/#Capterra___4169798)

BM

Borja M.

IT Manager

> "SupRemo is an ideal software for network administrators who are dedicated to solving endpoint incidents."

[See full review](https://www.capterra.com/p/177094/Supremo-Remote-Desktop/#Capterra___4144195)

JoPM

João Paulo M.

SysAdmin

> "Multimonitor support, gets pricey above the minimum, especially for a small business like mine"

[See full review](https://www.capterra.com/p/177094/Supremo-Remote-Desktop/#Capterra___3526104)

FE

Fernando E.

CTO

> "It solves my 100% remote support service / server monitoring."

[See full review](https://www.capterra.com/p/177094/Supremo-Remote-Desktop/#Capterra___4149575)

MF

Muhammad F.

Chief Internal Auditor

> "Connectivity problem irritates therefore users need strong internet connection."

[See full review](https://www.capterra.com/p/177094/Supremo-Remote-Desktop/#Capterra___3779764)

BK

Balazs K.

Technician

> "Easy of use software, contact list, remote printing, file sharing and multiscreen support"

[See full review](https://www.capterra.com/p/177094/Supremo-Remote-Desktop/#Capterra___3525160)

João A.

Manager

> "The speed and the speed transfering files is slow"

[See full review](https://www.capterra.com/p/177094/Supremo-Remote-Desktop/#Capterra___4144629)

PB

Pierre B.

M.

> "Licencing much better compared to others (and particularly the one above (no problem when transfering licence..."

[See full review](https://www.capterra.com/p/177094/Supremo-Remote-Desktop/#Capterra___4144902)

Georges A.

Systems Administrator

> "Does not have many features and screen sharing is barely covered."

[See full review](https://www.capterra.com/p/177094/Supremo-Remote-Desktop/#Capterra___4306331)

BB

Bruno B.

IT Director

> "Easeness of use, price, good for unatended support, personalisation with our logo and contacts"

[See full review](https://www.capterra.com/p/177094/Supremo-Remote-Desktop/#Capterra___4145116)

AN

Arturo N.

Director

> "Supremo does the job, but leaves a lot to be desired in connection reliability."

[See full review](https://www.capterra.com/p/177094/Supremo-Remote-Desktop/#Capterra___4146546)

CS

Chitrang S.

Software Engineer

> "It is a good software to remotely work from home and anywhere."

[See full review](https://www.capterra.com/p/177094/Supremo-Remote-Desktop/#Capterra___4291392)

DC

Darren C.

Director

> "The MAC install didn't work at all"

[See full review](https://www.capterra.com/p/177094/Supremo-Remote-Desktop/#Capterra___4144596)

VT

Valerio T.

it manager

> "first of a kind I use to remote assistance, free version was good, poor in graphics but easy to use."

[See full review](https://www.capterra.com/p/177094/Supremo-Remote-Desktop/#Capterra___3822990)

Rafael M.

IT Manager

> "slightly slower operating speed than competitors."

[See full review](https://www.capterra.com/p/177094/Supremo-Remote-Desktop/#Capterra___4155999)

CB

Carlos B.

Service Engineer

> "Forthe product cost you receive high performance level."

[See full review](https://www.capterra.com/p/177094/Supremo-Remote-Desktop/#Capterra___4696422)

AV

Alexander V.

Director

> "Even with map functionality special characters doesn't work."

[See full review](https://www.capterra.com/p/177094/Supremo-Remote-Desktop/#Capterra___2831202)

NC

Nigel C.

IT Support

> "It easy to use, easy for my client to download, once connected to a desktop I can fix 95% issue."

[See full review](https://www.capterra.com/p/177094/Supremo-Remote-Desktop/#Capterra___4144569)

CW

Cyril W.

Administrator

> "The shortcut keyboard don’t work every time and never for MacOS."

[See full review](https://www.capterra.com/p/177094/Supremo-Remote-Desktop/#Capterra___2831333)

BM

Borja M.

IT Manager

> "It is easy to use and by activating the unattended mode you don't have to need the user."

[See full review](https://www.capterra.com/p/177094/Supremo-Remote-Desktop/#Capterra___4144195)

FM

Fadi M.

Development Manager

> "Windows login not working on some windows editions"

[See full review](https://www.capterra.com/p/177094/Supremo-Remote-Desktop/#Capterra___2831198)

AE

Adrian E.

IT-Administrator

> "The price is good for the scope of the software and I don't need more."

[See full review](https://www.capterra.com/p/177094/Supremo-Remote-Desktop/#Capterra___4144257)

PE

Philip E.

Owner

> "Compared to other products, the network lag is a little more noticeable."

[See full review](https://www.capterra.com/p/177094/Supremo-Remote-Desktop/#Capterra___2831386)

João A.

Manager

> "I use supremo everiday, is the best option quality price"

[See full review](https://www.capterra.com/p/177094/Supremo-Remote-Desktop/#Capterra___4144629)

TZ

Tomi Z.

Programer

> "Sometimes it is difficult to reach the customers behind firewall"

[See full review](https://www.capterra.com/p/177094/Supremo-Remote-Desktop/#Capterra___2831236)

FE

Fernando E.

CTO

> "The best remote control desktop application"

[See full review](https://www.capterra.com/p/177094/Supremo-Remote-Desktop/#Capterra___4149575)

LM

Luis M.

CIO

> "We never like the price even if it is low comparing to other solutions"

[See full review](https://www.capterra.com/p/177094/Supremo-Remote-Desktop/#Capterra___2831225)

JA

John A.

Owner

> "Big help in my business supporting my customers"

[See full review](https://www.capterra.com/p/177094/Supremo-Remote-Desktop/#Capterra___4146763)

MV

Marc V.

nurse

> "I can't call it up by deleting the file."

[See full review](https://www.capterra.com/p/177094/Supremo-Remote-Desktop/#Capterra___2831574)

Eugenio V.

Owner

> "it fulfills its function as an economical and simple solution for support and remote desktop."

[See full review](https://www.capterra.com/p/177094/Supremo-Remote-Desktop/#Capterra___3317129)

MV

Marc V.

nurse

> "This is not a uninstall."

[See full review](https://www.capterra.com/p/177094/Supremo-Remote-Desktop/#Capterra___2831574)

[View Reviews](https://www.capterra.com/p/177094/Supremo-Remote-Desktop/reviews/)

## User interface

4.65 (139)

[Supremo Remote Desktop](https://www.capterra.com/p/177094/Supremo-Remote-Desktop/)

4.67 (447)

## Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

### Features

Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

\--% Fit

vs

\--% Fit

Access Controls/Permissions

207

Important

Activity Dashboard

150

Important

AI Copilot

120

Important

BOSSDesk

Top features

34/36

-   Access Controls/Permissions
-   Activity Dashboard
-   AI Copilot
-   AI Summarization
-   Alerts/Escalation
-   API
-   Automated Responses
-   Automated Routing
-   Chatbot
-   Collaboration Tools
-   Customer Database
-   Customizable Branding
-   Customizable Fields
-   Data Import/Export
-   Email Templates
-   Generative AI
-   Knowledge Base Management
-   Macros/Templated Responses
-   Mobile App
-   Multi-Channel Communication
-   Performance Metrics
-   Personalization
-   Prioritization
-   Process/Workflow Automation
-   Real-Time Chat
-   Real-Time Notifications
-   Reporting/Analytics
-   Secure Data Storage
-   Self Service Portal
-   Service Level Agreement (SLA) Management
-   Single Sign On
-   Social Media Integration
-   Surveys & Feedback
-   Third-Party Integrations
-   Ticket Management
-   Workflow Management

[See all features](https://www.capterra.com/p/144825/BOSS-Solutions/#features)

Supremo Remote Desktop

11/36

-   Access Controls/Permissions
-   Activity Dashboard
-   AI Copilot
-   AI Summarization
-   Alerts/Escalation
-   API
-   Automated Responses
-   Automated Routing
-   Chatbot
-   Collaboration Tools
-   Customer Database
-   Customizable Branding
-   Customizable Fields
-   Data Import/Export
-   Email Templates
-   Generative AI
-   Knowledge Base Management
-   Macros/Templated Responses
-   Mobile App
-   Multi-Channel Communication
-   Performance Metrics
-   Personalization
-   Prioritization
-   Process/Workflow Automation
-   Real-Time Chat
-   Real-Time Notifications
-   Reporting/Analytics
-   Secure Data Storage
-   Self Service Portal
-   Service Level Agreement (SLA) Management
-   Single Sign On
-   Social Media Integration
-   Surveys & Feedback
-   Third-Party Integrations
-   Ticket Management
-   Workflow Management

[See all features](https://www.capterra.com/p/177094/Supremo-Remote-Desktop/#features)

### Recognition

No recognitions have been awarded to BOSSDesk

No recognitions have been awarded to Supremo Remote Desktop

### Deployment & support

BOSSDesk

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Supremo Remote Desktop

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

### Company Details

BOSSDesk

-   By BOSS Solutions
-   Located in United States
-   Founded in 1997

Supremo Remote Desktop

-   By Nanosystems
-   Located in Italy
-   Founded in 1986

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Ease of Use

4.7

[View full comparison](https://www.capterra.com/compare/173304-177094/RemotePC-vs-Supremo-Remote-Desktop)

[BOSSDesk](https://www.capterra.com/p/144825/BOSS-Solutions/)[4.65 (139)](https://www.capterra.com/p/144825/BOSS-Solutions/reviews/)

vs

[Freshservice](https://www.capterra.com/p/132997/Freshservice/)[4.53 (683)](https://www.capterra.com/p/132997/Freshservice/reviews/)

$29/month

Price

$29/month

4.4

Features

4.3

4.5

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/132997-144825/Freshservice-vs-BOSS-Solutions)

[Supremo Remote Desktop](https://www.capterra.com/p/177094/Supremo-Remote-Desktop/) [4.67 (447)](https://www.capterra.com/p/177094/Supremo-Remote-Desktop/reviews/)

vs

[GoToMyPC](https://www.capterra.com/p/193062/GoToMyPC/)[4.82 (586)](https://www.capterra.com/p/193062/GoToMyPC/reviews/)

$199/year

Price

$35/month

4.5

Features

4.8

4.8

Ease of Use

4.9

[View full comparison](https://www.capterra.com/compare/177094-193062/Supremo-Remote-Desktop-vs-GoToMyPC)

[BOSSDesk](https://www.capterra.com/p/144825/BOSS-Solutions/)[4.65 (139)](https://www.capterra.com/p/144825/BOSS-Solutions/reviews/)

vs

[JIRA Service Management](https://www.capterra.com/p/227102/JIRA-Service-Management/)[4.47 (762)](https://www.capterra.com/p/227102/JIRA-Service-Management/reviews/)

$29/month

Price

$20/month

4.4

Features

4.5

4.5

Ease of Use

4.2

[View full comparison](https://www.capterra.com/compare/144825-227102/BOSS-Solutions-vs-JIRA-Service-Management)

[Supremo Remote Desktop](https://www.capterra.com/p/177094/Supremo-Remote-Desktop/) [4.67 (447)](https://www.capterra.com/p/177094/Supremo-Remote-Desktop/reviews/)

vs

[Pulseway](https://www.capterra.com/p/141792/Pulseway/)[4.68 (310)](https://www.capterra.com/p/141792/Pulseway/reviews/)

$199/year

Price

$67/month

4.5

Features

4.5

4.8

Ease of Use

4.7

[View full comparison](https://www.capterra.com/compare/141792-177094/Pulseway-vs-Supremo-Remote-Desktop)