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BOSS helps government, education, finance , healthcare and any organization that is looking to implement intelligent Help Desk ticketing, Service Desk, Service Delivery and IT Service Management .
IT operations, asset, service, security, and compliance management teams and application stakeholders in multiple industries, including healthcare, manufacturing, education, and managed services.
Everyone was all great to work with and very accommodating to our requests. We have an excellent product at a very competitive price.
The refresh problem is there. I find it little frustrating.
Folks at BOSS are fantastic to work with and very helpful to accommodate your custom needs for any of their applications that you use.
There really is not anything I can think of I would point out as being a negative.
Fully customizable, good automation and powerful workflows. Great reporting, Good "single pane of glass" software.
It is fairly difficult to use the wizard to create reports.
The portability and mobility of the platform are outstanding. The tools are integrated seamlessly.
Not too much in the complaint department. The software performs as you would expect and even has some additional bells and whistles that enhance the experience.
Great product; feature rich. Team seems responsive and looking to help us be successful.
No being able to monitor legacy intermec scanners. This is due to intermec produce not allowing.
It has been a great product, and they have been a great organization to work with.
Say you forgot to do a scan. You can login on your phone and fire off that scan.
Virima is a very comprehensive ITAM/ITSM tools for organizations that follow the ITIL methodology. It is a feature rich offering with very responsive support.
Frankly, buying Virima felt risky. Their presence is not huge.
Reporting is another critical deliverable for my clients and Virima delivers there too. The dashboards, KPI‘s, and reporting capability is very mature and appreciated by all of my clients.
The reports we are seeing and the information we are able to glean will make the product pay for itself.
BOSSDesk
Top FeaturesVirima
BOSSDesk
Virima
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