# Compare BOSSDesk vs Web Help Desk 2026 | Capterra

> Unsure of what to choose? Check Capterra to compare BOSSDesk and Web Help Desk based on pricing, features, product details, and verified reviews.

Source: https://www.capterra.com/compare/144825-179421/BOSS-Solutions-vs-Web-Help-Desk

---

# BOSSDesk vs Web Help Desk Features and Cost Comparison

Last updated March 13th, 2026

Provider data verified by our Software Research team, and reviews  
moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/)

Your comparison:

BOSSDeskWeb Help Desk2/4 selected

[BOSSDesk](https://www.capterra.com/p/144825/BOSS-Solutions/)[4.6 (139)](https://www.capterra.com/p/144825/BOSS-Solutions/reviews/)

[Web Help Desk](https://www.capterra.com/p/179421/Web-Help-Desk/)[4.1 (123)](https://www.capterra.com/p/179421/Web-Help-Desk/reviews/)

[## BOSSDesk](https://www.capterra.com/p/144825/BOSS-Solutions/)[4.6 (139)](https://www.capterra.com/p/144825/BOSS-Solutions/reviews/)

Starting Price

$29.00/month

Value-for-Money

4.7

Functionality

4.4

Ease of Use

4.5

Customer Service

4.8

Reviews Sentiment

HT

Based on [139 reviews](#user-reviews)

Positive

137

Neutral

2

Negative

0

[## Web Help Desk](https://www.capterra.com/p/179421/Web-Help-Desk/)[4.1 (123)](https://www.capterra.com/p/179421/Web-Help-Desk/reviews/)

Starting Price

$753.00one time

Value-for-Money

4.1

Functionality

3.9

Ease of Use

4.1

Customer Service

4.1

Reviews Sentiment

LK

MO

Based on [123 reviews](#user-reviews)

Positive

100

Neutral

17

Negative

6

## Summary

* * *

Key features rated by users

Features selected based on 4,284 reviews from help desk software users.  
about the Fit Score methodology.

Fit Score methodology

Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about.

  

If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology

81%Fit

Not enough reviews

Feature ratings

Ticket Management

4.7

Real-Time Notifications

4.6

Customizable Fields

5.0

Third-Party Integrations

4.3

Prioritization

4.5

\--%Fit

Missing features

Feature ratings

Ticket Management

4.3

Real-Time Notifications

NA

Customizable Fields

NA

Third-Party Integrations

NA

Prioritization

NA

User satisfaction

User satisfaction

4.6

User reviews[139](https://www.capterra.com/p/144825/BOSS-Solutions/reviews/)

Ease of use

4.5

Functionality

4.4

Value for money

4.7

Customer support

4.8

User satisfaction

4.1

User reviews[123](https://www.capterra.com/p/179421/Web-Help-Desk/reviews/)

Ease of use

4.1

Functionality

3.9

Value for money

4.1

Customer support

4.1

Price starts from

Price starts from

$29Per User, Per Month

-   Free version
-   Free trial

Price starts from

$753Flat Rate, One Time

-   Free version
-   Free trial

Best for

Best for

BOSS helps government, education, finance , healthcare and any organization that is looking to implement intelligent Help Desk ticketing, Service Desk, Service Delivery and IT Service Management .

Best for

IT Admins, Help Desk Technicians, Service Desk Technicians, Technical Support

## User reviews

Pros & cons

HT

Hayden T.

Director of Information Security

> "The product does exactly what we need it to do...comprehensive ticket management, IT asset management, change management,..."

[See full review](https://www.capterra.com/p/144825/BOSS-Solutions/#Capterra___7036725)

CN

Chrys N.

System Admin

> "Interface feels dated and advanced features take time to fully configure and reporting is limited ok"

[See full review](https://www.capterra.com/p/144825/BOSS-Solutions/#Capterra___7102416)

CN

Chrys N.

System Admin

> "The workflow customization is a big plus we were able to adjust categories, priorities, and SLAs to match how our team actually..."

[See full review](https://www.capterra.com/p/144825/BOSS-Solutions/#Capterra___7102416)

WP

Will P.

CSS II

> "Creating a ticket for the customer to use and to help with there IT needs, still seem a little difficult."

[See full review](https://www.capterra.com/p/144825/BOSS-Solutions/#Capterra___6293887)

GB

Gibril B.

IT Help Desk

> "The effortless management of tickets, the robust security of it, the fact that you can modify and adjust features to your needs."

[See full review](https://www.capterra.com/p/144825/BOSS-Solutions/#Capterra___7036477)

AD

Annette D.

Service Desk Administrator

> "I didn't stay longer enough to use the upgrade of this software."

[See full review](https://www.capterra.com/p/144825/BOSS-Solutions/#Capterra___6586472)

CN

Chrys N.

System Admin

> "The learning curve isn’t bad at all for day-to-day tasks, though some of the more advanced automation features took a bit longer to..."

[See full review](https://www.capterra.com/p/144825/BOSS-Solutions/#Capterra___7102416)

GK

Ganesh K.

Project Manager

> "Support provided by the vendor is not up to the mark and requires improvement."

[See full review](https://www.capterra.com/p/144825/BOSS-Solutions/#Capterra___3213602)

GB

Gibril B.

IT Help Desk

> "The deployment is simple and with BOSSDesk, you can learn new skills being able to provide administrators and users with a positive..."

[See full review](https://www.capterra.com/p/144825/BOSS-Solutions/#Capterra___7036477)

JG

Joedy G.

Client Support Analyst

> "There really is not anything I can think of I would point out as being a negative"

[See full review](https://www.capterra.com/p/144825/BOSS-Solutions/#Capterra___4217522)

DC

David C.

Information Systems Manager

> "The development team is continuously rolling out new features at a fantastic pace, and they even built a new API to assist us in..."

[See full review](https://www.capterra.com/p/144825/BOSS-Solutions/#Capterra___6843412)

GK

Ganesh K.

Project Manager

> "Moreover certain features are missing/needs improvement."

[See full review](https://www.capterra.com/p/144825/BOSS-Solutions/#Capterra___3213602)

CR

Chris R.

Service Desk Manager

> "As an administrator of the system, BOSSDesk is feature rich, allowing advanced workflows and functions."

[See full review](https://www.capterra.com/p/144825/BOSS-Solutions/#Capterra___7037184)

JP

Joshua P.

Help Desk Supervisor

> "The support engineer had no way to recover this either."

[See full review](https://www.capterra.com/p/144825/BOSS-Solutions/#Capterra___2869566)

CH

Cody H.

Voice Engineer

> "I like the ability to customize ticket dashboard views."

[See full review](https://www.capterra.com/p/144825/BOSS-Solutions/#Capterra___7036629)

DD

Dhanashree D.

Technical Engineer

> "The refresh problem is there."

[See full review](https://www.capterra.com/p/144825/BOSS-Solutions/#Capterra___3214766)

[View Reviews](https://www.capterra.com/p/144825/BOSS-Solutions/reviews/)

LK

Liam K.

CMO

> "Getting reports, wich is important for us, is easy and they are quite complex and complete."

[See full review](https://www.capterra.com/p/179421/Web-Help-Desk/#Capterra___6305235)

PM

Phillip M.

ICT Support Officer

> "The platform would regularly fail back to the main ticket page when trying to switch to the assets tab, or when saving a note or email response,..."

[See full review](https://www.capterra.com/p/179421/Web-Help-Desk/#Capterra___5013681)

MNO

Mohammad Naseer O.

IT manager

> "We have a big organization with more than 60000 staff working and we use this software to recieve issues from customers and to solve it immediately"

[See full review](https://www.capterra.com/p/179421/Web-Help-Desk/#Capterra___4169147)

BA

Betsy A.

IT Support Services

> "We had a few issues customer-service-wise (not me personally, but co-workers had said they did), and the issue with duplicates in the asset tracking..."

[See full review](https://www.capterra.com/p/179421/Web-Help-Desk/#Capterra___3734282)

BG

Bracia G.

Cashier

> "is it helps me and my team when accessing the world to solve management problems for the company."

[See full review](https://www.capterra.com/p/179421/Web-Help-Desk/#Capterra___6058033)

FSA

Fil Sammy A.

IT

> "Asset management and customer support is where we ran into the some issues."

[See full review](https://www.capterra.com/p/179421/Web-Help-Desk/#Capterra___3849662)

JG

Josephine G.

IT-Support

> "As a helpdesk, this ticketing system is good tracker and documentation."

[See full review](https://www.capterra.com/p/179421/Web-Help-Desk/#Capterra___6047512)

VR

Verified Reviewer

Implementation & Support Specialist

> "I did not use this tool as an administrator, so I am not familiar with its cons, only used for ticket management."

[See full review](https://www.capterra.com/p/179421/Web-Help-Desk/#Capterra___2523150)

[View Reviews](https://www.capterra.com/p/179421/Web-Help-Desk/reviews/)

## User interface

4.65 (139)

[Web Help Desk](https://www.capterra.com/p/179421/Web-Help-Desk/)

4.14 (123)

## Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

### Features

Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

\--% Fit

vs

\--% Fit

Access Controls/Permissions

207

Important

Activity Dashboard

150

Important

AI Copilot

120

Important

BOSSDesk

Top features

34/36

-   Access Controls/Permissions
-   Activity Dashboard
-   AI Copilot
-   AI Summarization
-   Alerts/Escalation
-   API
-   Automated Responses
-   Automated Routing
-   Chatbot
-   Collaboration Tools
-   Customer Database
-   Customizable Branding
-   Customizable Fields
-   Data Import/Export
-   Email Templates
-   Generative AI
-   Knowledge Base Management
-   Macros/Templated Responses
-   Mobile App
-   Multi-Channel Communication
-   Performance Metrics
-   Personalization
-   Prioritization
-   Process/Workflow Automation
-   Real-Time Chat
-   Real-Time Notifications
-   Reporting/Analytics
-   Secure Data Storage
-   Self Service Portal
-   Service Level Agreement (SLA) Management
-   Single Sign On
-   Social Media Integration
-   Surveys & Feedback
-   Third-Party Integrations
-   Ticket Management
-   Workflow Management

[See all features](https://www.capterra.com/p/144825/BOSS-Solutions/#features)

Web Help Desk

13/36

-   Access Controls/Permissions
-   Activity Dashboard
-   AI Copilot
-   AI Summarization
-   Alerts/Escalation
-   API
-   Automated Responses
-   Automated Routing
-   Chatbot
-   Collaboration Tools
-   Customer Database
-   Customizable Branding
-   Customizable Fields
-   Data Import/Export
-   Email Templates
-   Generative AI
-   Knowledge Base Management
-   Macros/Templated Responses
-   Mobile App
-   Multi-Channel Communication
-   Performance Metrics
-   Personalization
-   Prioritization
-   Process/Workflow Automation
-   Real-Time Chat
-   Real-Time Notifications
-   Reporting/Analytics
-   Secure Data Storage
-   Self Service Portal
-   Service Level Agreement (SLA) Management
-   Single Sign On
-   Social Media Integration
-   Surveys & Feedback
-   Third-Party Integrations
-   Ticket Management
-   Workflow Management

[See all features](https://www.capterra.com/p/179421/Web-Help-Desk/#features)

### Recognition

No recognitions have been awarded to BOSSDesk

No recognitions have been awarded to Web Help Desk

### Deployment & support

BOSSDesk

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Web Help Desk

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

### Company Details

BOSSDesk

-   By BOSS Solutions
-   Located in United States
-   Founded in 1997

Web Help Desk

-   By SolarWinds
-   Located in United States
-   Founded in 1999

## Popular Comparisons

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