# Compare BOSSDesk vs Gist 2026 | Capterra

> Unsure of what to choose? Check Capterra to compare BOSSDesk and Gist based on pricing, features, product details, and verified reviews.

Source: https://www.capterra.com/compare/144825-188710/BOSS-Solutions-vs-Gist

---

# BOSSDesk vs Gist Features and Cost Comparison

Last updated June 3rd, 2026

Provider data verified by our Software Research team, and reviews  
moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/)

Your comparison:

BOSSDeskGist2/4 selected

[BOSSDesk](https://www.capterra.com/p/144825/BOSS-Solutions/)[4.7 (140)](https://www.capterra.com/p/144825/BOSS-Solutions/reviews/)

[Gist](https://www.capterra.com/p/188710/Gist/)[4.7 (149)](https://www.capterra.com/p/188710/Gist/reviews/)

[## BOSSDesk](https://www.capterra.com/p/144825/BOSS-Solutions/)[4.7 (140)](https://www.capterra.com/p/144825/BOSS-Solutions/reviews/)

Starting Price

$29.00/month

Value-for-Money

4.7

Functionality

4.4

Ease of Use

4.5

Customer Service

4.8

Reviews Sentiment

CN

CN

Based on [140 reviews](#user-reviews)

Positive

138

Neutral

2

Negative

0

[## Gist](https://www.capterra.com/p/188710/Gist/)[4.7 (149)](https://www.capterra.com/p/188710/Gist/reviews/)

Starting Price

$29.00/month

Value-for-Money

4.7

Functionality

4.6

Ease of Use

4.5

Customer Service

4.7

Reviews Sentiment

Based on [149 reviews](#user-reviews)

Positive

144

Neutral

2

Negative

3

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## Summary

* * *

Key features rated by users

Features selected based on 5,641 reviews from knowledge management software users.  
about the Fit Score methodology.

Fit Score methodology

Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about.

  

If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology

\--%Fit

Not enough reviews

Feature ratings

Knowledge Base Management

4.5

Content Management

\--

Document Management

\--

Alerts/Notifications

4.7

Customizable Fields

5.0

\--%Fit

Missing features

Feature ratings

Knowledge Base Management

4.2

Content Management

NA

Document Management

NA

Alerts/Notifications

NA

Customizable Fields

NA

User satisfaction

User satisfaction

4.7

User reviews[140](https://www.capterra.com/p/144825/BOSS-Solutions/reviews/)

Ease of use

4.5

Functionality

4.4

Value for money

4.7

Customer support

4.8

User satisfaction

4.7

User reviews[149](https://www.capterra.com/p/188710/Gist/reviews/)

Ease of use

4.5

Functionality

4.6

Value for money

4.7

Customer support

4.7

Price starts from

Price starts from

$29Per User, Per Month

-   Free version
-   Free trial

Price starts from

$29Flat Rate, Per Month

-   Free version
-   Free trial

Best for

Best for

BOSS helps government, education, finance , healthcare and any organization that is looking to implement intelligent Help Desk ticketing, Service Desk, Service Delivery and IT Service Management .

Best for

SaaS, marketing agencies, business services, home services, bloggers and publishers, e-commerce

## User reviews

Pros & cons

CN

Chrys N.

System Admin

> "The workflow customization is a big plus we were able to adjust categories, priorities, and SLAs to match how our team actually works."

[See full review](https://www.capterra.com/p/144825/BOSS-Solutions/#Capterra___7102416)

JM

Joe M.

IT Support Specialist II

> "Too many times information and emails copied have to be copied as plain text losing all previous formatting of the previously perfectly..."

[See full review](https://www.capterra.com/p/144825/BOSS-Solutions/#Capterra___7154140)

CN

Chrys N.

System Admin

> "The learning curve isn’t bad at all for day-to-day tasks, though some of the more advanced automation features took a bit longer to fully..."

[See full review](https://www.capterra.com/p/144825/BOSS-Solutions/#Capterra___7102416)

CN

Chrys N.

System Admin

> "Interface feels dated and advanced features take time to fully configure and reporting is limited ok"

[See full review](https://www.capterra.com/p/144825/BOSS-Solutions/#Capterra___7102416)

HT

Hayden T.

Director of Information Security

> "The product does exactly what we need it to do...comprehensive ticket management, IT asset management, change management, integration with..."

[See full review](https://www.capterra.com/p/144825/BOSS-Solutions/#Capterra___7036725)

AD

Annette D.

Service Desk Administrator

> "I didn't stay longer enough to use the upgrade of this software."

[See full review](https://www.capterra.com/p/144825/BOSS-Solutions/#Capterra___6586472)

GB

Gibril B.

IT Help Desk

> "The effortless management of tickets, the robust security of it, the fact that you can modify and adjust features to your needs."

[See full review](https://www.capterra.com/p/144825/BOSS-Solutions/#Capterra___7036477)

WP

Will P.

CSS II

> "Creating a ticket for the customer to use and to help with there IT needs, still seem a little difficult."

[See full review](https://www.capterra.com/p/144825/BOSS-Solutions/#Capterra___6293887)

GB

Gibril B.

IT Help Desk

> "The deployment is simple and with BOSSDesk, you can learn new skills being able to provide administrators and users with a positive learning..."

[See full review](https://www.capterra.com/p/144825/BOSS-Solutions/#Capterra___7036477)

GK

Ganesh K.

Project Manager

> "Support provided by the vendor is not up to the mark and requires improvement."

[See full review](https://www.capterra.com/p/144825/BOSS-Solutions/#Capterra___3213602)

DC

David C.

Information Systems Manager

> "The development team is continuously rolling out new features at a fantastic pace, and they even built a new API to assist us in migrating..."

[See full review](https://www.capterra.com/p/144825/BOSS-Solutions/#Capterra___6843412)

JG

Joedy G.

Client Support Analyst

> "There really is not anything I can think of I would point out as being a negative"

[See full review](https://www.capterra.com/p/144825/BOSS-Solutions/#Capterra___4217522)

CR

Chris R.

Service Desk Manager

> "As an administrator of the system, BOSSDesk is feature rich, allowing advanced workflows and functions."

[See full review](https://www.capterra.com/p/144825/BOSS-Solutions/#Capterra___7037184)

GK

Ganesh K.

Project Manager

> "Moreover certain features are missing/needs improvement."

[See full review](https://www.capterra.com/p/144825/BOSS-Solutions/#Capterra___3213602)

CN

Chrys N.

System Admin

> "The ticketing system is straightforward and doesn’t feel overly complicated like some other ITSM tools I’ve tried."

[See full review](https://www.capterra.com/p/144825/BOSS-Solutions/#Capterra___7102416)

DD

Dhanashree D.

Technical Engineer

> "The refresh problem is there."

[See full review](https://www.capterra.com/p/144825/BOSS-Solutions/#Capterra___3214766)

CH

Cody H.

Voice Engineer

> "I like the ability to customize ticket dashboard views."

[See full review](https://www.capterra.com/p/144825/BOSS-Solutions/#Capterra___7036629)

JP

Joshua P.

Help Desk Supervisor

> "The support engineer had no way to recover this either."

[See full review](https://www.capterra.com/p/144825/BOSS-Solutions/#Capterra___2869566)

[View Reviews](https://www.capterra.com/p/144825/BOSS-Solutions/reviews/)

DI

Dakotah I.

Co-Founder

> "The leads trackers is super basic, but that simplicity worked for us to track the different lanes and statues of our clients and their projects."

[See full review](https://www.capterra.com/p/188710/Gist/#Capterra___5073448)

DI

Dakotah I.

Co-Founder

> "Gist's platform has become a bit bloated making it hard to find certain options until you get familiar with how it works."

[See full review](https://www.capterra.com/p/188710/Gist/#Capterra___5073448)

Deyan K.

Digital Consultant

> "Data is gathered from many difference channels, event tracking on the website adds even more context to the profile of each individual user/contact, and this all allows..."

[See full review](https://www.capterra.com/p/188710/Gist/#Capterra___4709231)

Patrick F.

CEO

> "We have a large databases of contacts and importing them all would become very very expensive."

[See full review](https://www.capterra.com/p/188710/Gist/#Capterra___6340609)

Teng W.

Co-owner

> "Gist plays a crucial role in our organization as a communication hub that allows us to effectively engage with leads both on our website and through email."

[See full review](https://www.capterra.com/p/188710/Gist/#Capterra___4670211)

Matthew J.

Owner

> "I wish I had access to Webhooks and reduced branding, but users who are willing to pay more won't face those issues."

[See full review](https://www.capterra.com/p/188710/Gist/#Capterra___2949710)

DI

Dakotah I.

Co-Founder

> "We started to implement it as we wanted a good overall solution for the platform and kept using it for the last two years for the business."

[See full review](https://www.capterra.com/p/188710/Gist/#Capterra___5073448)

WA

William A.

owner

> "After I had this experience with the emails I told them to delete my billing information as I didn't want to be charged another $200 in December when the addons I..."

[See full review](https://www.capterra.com/p/188710/Gist/#Capterra___2379855)

Teng W.

Co-owner

> "With its customizable templates and easy-to-use interface, we can create engaging and effective email campaigns that drive engagement and conversions."

[See full review](https://www.capterra.com/p/188710/Gist/#Capterra___4670211)

WA

William A.

owner

> "Again a password protected page with a double optin, and my legit emails were flagged as spam."

[See full review](https://www.capterra.com/p/188710/Gist/#Capterra___2379855)

[View Reviews](https://www.capterra.com/p/188710/Gist/reviews/)

## User interface

4.66 (140)

No images or videos  
provided by vendor

## Connect with a Capterra advisor for a free 15-minute consultation

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### Features

Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

\--% Fit

vs

\--% Fit

Access Controls/Permissions

207

Important

Activity Dashboard

150

Important

Activity Tracking

120

Important

BOSSDesk

Top features

36/38

-   Access Controls/Permissions
-   Activity Dashboard
-   Activity Tracking
-   AI Copilot
-   Alerts/Notifications
-   API
-   Calendar Management
-   Catalog Management
-   Collaboration Tools
-   Commenting/Notes
-   Communication Management
-   Content Library
-   Content Management
-   Customizable Branding
-   Customizable Fields
-   Customizable Reports
-   Customizable Templates
-   Data Import/Export
-   Decision Support
-   Discussions/Forums
-   Document Management
-   Drag & Drop
-   Full Text Search
-   Generative AI
-   Knowledge Base Management
-   Live Chat
-   Multi-Language
-   Reporting & Statistics
-   Self Service Portal
-   Single Sign On
-   Social Media Integration
-   SSL Security
-   Surveys & Feedback
-   Tagging
-   Text Editing
-   Third-Party Integrations
-   Widgets
-   Workflow Management

[See all features](https://www.capterra.com/p/144825/BOSS-Solutions/#features)

Gist

7/38

-   Access Controls/Permissions
-   Activity Dashboard
-   Activity Tracking
-   AI Copilot
-   Alerts/Notifications
-   API
-   Calendar Management
-   Catalog Management
-   Collaboration Tools
-   Commenting/Notes
-   Communication Management
-   Content Library
-   Content Management
-   Customizable Branding
-   Customizable Fields
-   Customizable Reports
-   Customizable Templates
-   Data Import/Export
-   Decision Support
-   Discussions/Forums
-   Document Management
-   Drag & Drop
-   Full Text Search
-   Generative AI
-   Knowledge Base Management
-   Live Chat
-   Multi-Language
-   Reporting & Statistics
-   Self Service Portal
-   Single Sign On
-   Social Media Integration
-   SSL Security
-   Surveys & Feedback
-   Tagging
-   Text Editing
-   Third-Party Integrations
-   Widgets
-   Workflow Management

[See all features](https://www.capterra.com/p/188710/Gist/#features)

### Recognition

BOSSDesk

Best Value Service DeskSoftware (2026) 

Best Value Service DeskSoftware (2024) 

Gist is recognized as a top-rated tool in 1 Capterra Shortlist reports

### Deployment & support

BOSSDesk

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Gist

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

### Company Details

BOSSDesk

-   By BOSS Solutions
-   Located in United States
-   Founded in 1997

Gist

-   By ConvertFox Global
-   Located in United States
-   Founded in 2017

## Popular Comparisons

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4.5

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4.6

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Ease of Use

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Ease of Use

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Contact vendor for pricing

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Features

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Ease of Use

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Ease of Use

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Features

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4.5

Ease of Use

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