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BOSSDesk vs ky2help: Which is a better fit?

Updated on December 1st, 2024
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Summary
Key features rated by users
Features selected based on 4,718 reviews from Help Desk users.
% Fit
Not enough reviews
Feature ratings
Ticket Management
4.6
Real-Time Notifications
4.6
Reporting/Analytics
3.0
Alerts/Escalation
4.7
Access Controls/Permissions
4.3
% Fit
Not enough reviews
Feature ratings
Ticket Management
4.3
Real-Time Notifications
4.0
Reporting/Analytics
--
Alerts/Escalation
--
Access Controls/Permissions
5.0
User satisfaction
4.7
User reviews125
Ease of use
4.5
Functionality
4.4
Value for money
4.7
Customer support
4.8
4.3
User reviews17
Ease of use
3.8
Functionality
4.2
Value for money
3.8
Customer support
4.5
Price starts from
/user
Monthly subscription
Free version
Free trial
One-time payment
Free version
Free trial
Best for

BOSS helps government, education, finance , healthcare and any organization that is looking to implement intelligent Help Desk ticketing, Service Desk, Service Delivery and IT Service Management .

ky2help is aimed at companies of all industries and company sizes in the entire German-speaking area.

User reviews
pros & cons
1 / 4
View Reviews
Not enough reviews
View Reviews
Video reviews
No video reviews yet
No video reviews yet
User interface
144825 video thumbnail}
1 Video
196043 video thumbnail}
1 Video
144825
5 screenshots
196043
5 screenshots
Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

Logo Img
--%
Logo Img
--%
Access Controls/Permissions
207
Important
Activity Dashboard
388
Important

BOSSDesk

Top Features
25/30
  • Mobile App
  • Personalization
  • Real-Time Chat
  • Secure Data Storage
  • Social Media Integration
  • Access Controls/Permissions
  • Activity Dashboard
  • Alerts/Escalation
  • API
  • Automated Routing
  • Collaboration Tools
  • Customer Database
  • Customizable Branding
  • Customizable Fields
  • Data Import/Export
  • Email Templates
  • Knowledge Base Management
  • Macros/Templated Responses
  • Multi-Channel Communication
  • Performance Metrics
  • Prioritization
  • Real-Time Notifications
  • Reporting/Analytics
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Single Sign On
  • Surveys & Feedback
  • Third-Party Integrations
  • Ticket Management
  • Workflow Management
See All features
Hide Help Desk Software Features -

ky2help

22/30
Show Help Desk Software Features +

BOSSDesk

ky2help

--

BOSSDesk
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
ky2help
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
BOSSDesk
  • By BOSS Solutions
  • Located in United States
  • Founded in 1997
ky2help
  • By Kyberna
  • Located in Liechtenstein
  • Founded in 1986
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