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BOSSDesk vs Anakage: Which is a better fit?

Updated on December 22nd, 2024
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Summary
Features in Service Desk
40
Best performer
47
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
6
47
User satisfaction
4.7
User reviews126
Ease of use
4.5
Functionality
4.5
Value for money
4.7
Customer support
4.8
4.2
User reviews20
Ease of use
4.3
Functionality
4.2
Value for money
4.2
Customer support
4.2
Price starts from
/user
Monthly subscription
Free version
Free trial
Not provided by vendor
Free version
Free trial
Best for

BOSS helps government, education, finance , healthcare and any organization that is looking to implement intelligent Help Desk ticketing, Service Desk, Service Delivery and IT Service Management .

Managed service providers and enterprises who run their own service desks.

User reviews
pros & cons
1 / 4
View Reviews
Not enough reviews
View Reviews
Video reviews
No video reviews yet
No video reviews yet
User interface
No videos provided by vendor
No videos provided by vendor
144825
5 screenshots
No screenshots provided by vendor

BOSSDesk

Top Features
40/47
  • Analytics
  • Benchmarking
  • Chat/Messaging
  • IT Risk Management
  • Localization Automation
  • Release & Deployment
  • Virtual Assistant
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Escalation
  • Alerts/Notifications
  • API
  • Asset Lifecycle Management
  • Change Management
  • CMDB
  • Configuration Management
  • Contract/License Management
  • Customer Support
  • Customizable Branding
  • Customizable Reports
  • Customizable Templates
  • Email Management
  • Email Templates
  • Incident Management
  • Inventory Management
  • IT Asset Management
  • Knowledge Base Management
  • Live Chat
  • Mobile Access
  • Multi-Channel Communication
  • Prioritization
  • Problem Management
  • Procurement Management
  • Project Management
  • Real-Time Notifications
  • Real-Time Reporting
  • Remote Access/Control
  • Reporting & Statistics
  • Scheduled/Automated Reports
  • Self Service Portal
  • Service Catalog
  • Service Level Agreement (SLA) Management
  • Support Ticket Management
  • Surveys & Feedback
  • Task Management
  • Third-Party Integrations
  • Workflow Management
See All features
Hide Service Desk Software Features -

Anakage

6/47
Show Service Desk Software Features +

Anakage

--

BOSSDesk
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Anakage
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
BOSSDesk
  • By BOSS Solutions
  • Located in United States
  • Founded in 1997
Anakage
  • By Anakage Technologies
  • Located in India
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