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Ecosystems is the first revenue operating system (OS) built entirely on value. Designed to align everyone on value--your company, your customers, and your partners.
Global call centers with high call volumes can easily use Convin's capabilities. Sales, Support, Collections, and Compliance are some of the common use cases.
Awesome tool, impressive to customers and amazing support from the EcoSystems team. The customer support is a rockstar.
I often have trouble logging into the SBR, or into the usage data after I'm in the SBR. It is stressful because I am concerned that it won't work properly during the SBR with the customer.
The executives were thrilled with the education and knowledge they now held in their hands. Since that meeting, I have transitioned many customers, resulting in the same enthusiastic reaction.
Have to wait on them to make corrections/changes. Inability to create a view that shows the # of cases by printer and the issues that printer has had.
Used primarily for QBRs/SBRs and once for a sustainability. The support staff does an outstanding job and adds HUGE value.
When at a client site and presenting, there seems to be a delay when selecting certain fields. Which causes frustration with the client.
I have received very positive feedback from my resellers and just need to make the service more visible now. I will use with all my resellers - individuals who have been great is the rep.
Inability to update information myself after consultant has added data.
Convin customer supports my finest sales deals. Having the option to go back and analyze my calls allows me to provide the greatest assistance and experience to my consumers.
Sometimes it lags and login issues we face once in month.
For anyone trying to improve their customer relationships, I highly recommend Convin. It's an effective tool that enables you to concentrate on what's working and improve the parts that require it.
It lags at times which makes our work a little slow.2.
The Convin app is fantastic and has helped us reduce the learning curve for new agents. If you already have good processes written, Convin will assist you in ensuring that they are followed.
Value add features could be :- Setting a timeframe to raise disputes for audits- Multiple auditors handling the same ticket - No history is stored for review in case of error.
The ability to effortlessly connect with different systems for calls has streamlined our processes, and the product's UX design is both intuitive and impressive.
You can limit the frequency of updates to once a day to avoid having too many updates.
Ecosystems
Convin
Top FeaturesEcosystems
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Convin
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