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Ecosystems is the first revenue operating system (OS) built entirely on value. Designed to align everyone on value--your company, your customers, and your partners.
Anyone who is on a lot of video calls: Sales and customer success professionals, founders, businesses with remote teams, consultants, etc.
Awesome tool, impressive to customers and amazing support from the EcoSystems team. The customer support is a rockstar.
I often have trouble logging into the SBR, or into the usage data after I'm in the SBR. It is stressful because I am concerned that it won't work properly during the SBR with the customer.
The executives were thrilled with the education and knowledge they now held in their hands. Since that meeting, I have transitioned many customers, resulting in the same enthusiastic reaction.
Have to wait on them to make corrections/changes. Inability to create a view that shows the # of cases by printer and the issues that printer has had.
Used primarily for QBRs/SBRs and once for a sustainability. The support staff does an outstanding job and adds HUGE value.
When at a client site and presenting, there seems to be a delay when selecting certain fields. Which causes frustration with the client.
I have received very positive feedback from my resellers and just need to make the service more visible now. I will use with all my resellers - individuals who have been great is the rep.
Inability to update information myself after consultant has added data.
Great interface and really easy to produce good looking reports. Excellent customer service - quick, accurate and helpful.
However, I was very disillusioned with this when I saw the summaries it put together were just a sentence or two long, with a link to the Fathom recording.
I love the seamless interface to have it join meetings, and then the little widget that allows you to mark important things in the meeting is a total game-changer for my sales calls.
The interface for my library of recorders is not well organized, and hard to add labels, utilize folders and not have the thumbnails show up.
My overall experience has been superior to any tool that I’ve used. Customer service is very important to me and they are absolutely amazing as well.
Occasionally it gets spellings wrong, or mishears words. But I can still work it out, I was there.
I also love how I can easily share the videos with prospects. The integrations with HubSpot and Zoom have also been a huge help.
I accidentally turned Fathom off once I had started a meeting and couldn't find a way to quickly turn it back on.
Ecosystems
Fathom
Top FeaturesEcosystems
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Fathom
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