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Cloudbeds is designed to improve the lives of independent property owners including, but not limited to, hotels, hostels, bed and breakfasts, inns, vacation rentals, apartments, campgrounds and more.
Newbook is a designed for a range of operators including RV parks & campgrounds, glamping, boutique hotels, hostels and marinas and so much more.
Great software to support my website booking system. Excellent support, help & guidance from initial purchase through to live integration with my website developers.
It is frustrated to deal with problems when there is no timeline attached as to when the problem will be solved.
The original sales rep in 2020 [sensitive content hidden] was amazing. So supportive, happy to help and fix any problems.
Cloudbed boasts of having a plethora of people, despite that it is impossible to have a French-speaking interlocutor ... which is far from being a dead language.
It´s great that you can choose which add-ons you want and only pay for what you need. This is a great concept.
Reporting very poor, there are a total of 26 usable reports, of which only 6 pertain to revenue management and there's no pace report, which is a basic revenue report.
It's overall a really good software platform, and their amazing customer service and constant improvements makes it a really good value. I highly recommend them.
A few missing features in my opinion, such as a mobile app with cc processing for checking/out.
We now see ourselves using and appreciating a lot more features like the reports and contact management with customers. We have saved thousands of dollars thanks to the follow up reports and tools.
Support very poor , very complex to use , do not provide connection to lot of websites.
This is also a very cost effective solution when compared to other, more complicated and less useful solutions on the market.
There are no downsides to NewBook. If you find anything that you think is missing they generally have a way around it or 100 other features that make up for it.
Newbook has an impressive amount of features. It's quite exciting to know you can do so much on this platform.
Limited direct OTA connectivity. Only channel manager available is "Siteminder.
In particular, the support desk is so dedicated and creative. They truly assist the business to maximize the use of the platform and management system to the benefit of the individual business.
The training videos that are now provided have addressed the only downside to such an extensive system.
Prioritize real-user-identified key features according to your needs to find your best fit.
Cloudbeds
Newbook
Top FeaturesNewbook
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