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Enterprise Chains, Group of Hotels, Individual Boutique Hotels, Independent Motels/Hotels, Vacation Rentals, BNB etc.
Newbook is a designed for a range of operators including RV parks & campgrounds, glamping, boutique hotels, hostels and marinas and so much more.
Fantastic System it’s small and compact iPad system which I like most the people at Hotel key are the best they help and take care of any problems very gracefully.
The app crashing or failing to launch. Nothing else to complain about.
The customer support team are there 24/7. Customer care very important and they are very good at it.
Worst decision to buy this app. Credit card machines Loses connectivity every other day and it takes them 48 hours to fix it.
The strength of HotelKey is the grass root understanding of business needs of end user; and it’s been solidify by the excellent TEAM.
Sometimes when someone cancels the reservation it does not update on the rack.
Robust, user friendly everything on your finger tip software is so simple. Touchscreen app working on Apple devices is simply amazing and fast.
If there is no or slow internet connection is slows down and it might take some time to connect.
We now see ourselves using and appreciating a lot more features like the reports and contact management with customers. We have saved thousands of dollars thanks to the follow up reports and tools.
Support very poor , very complex to use , do not provide connection to lot of websites.
This is also a very cost effective solution when compared to other, more complicated and less useful solutions on the market.
There are no downsides to NewBook. If you find anything that you think is missing they generally have a way around it or 100 other features that make up for it.
Newbook has an impressive amount of features. It's quite exciting to know you can do so much on this platform.
Limited direct OTA connectivity. Only channel manager available is "Siteminder.
In particular, the support desk is so dedicated and creative. They truly assist the business to maximize the use of the platform and management system to the benefit of the individual business.
The training videos that are now provided have addressed the only downside to such an extensive system.
Prioritize real-user-identified key features according to your needs to find your best fit.
HotelKey
Top FeaturesNewbook
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