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Customer support is excellent and great positive and proactive approach of entire team.
Auto Dial for the CallBacks features is missing.
Amazing experience with team elision, they are quick and professional. Always happy to support and help.
It shows me a sales report and details about it which is always 0 and I have no use case.
Great experience with good support team. Very happy to work with [sensitive content hidden.
Taking time in Customization and sometime very hard to get update.
Great experience, from [sensitive content hidden], entire team is super supportive. Modules are customizable & UI is super swift.
Email Notification regarding Space of Hard disk.
The customization and granularity the UIP product provides has been amazing in scaling our outbound campaigns. It's not as easy to learn, but it's a powerful tool.
When it hungs and fails to end calls. When it fails to connect the sip phone.
High availability works great and has been very solid; Aspect support has been very helpful with any issues.
Upgrade cycle is too aggressive for large companies that have heavy integration and limited IT resources.
The routing and skilling capabilities of the system are excellent. The RTR and RTA dashboards are good as well.
Call distribution becomes hectic when IPINQ is intermittent. Calls traffic may easily be distorted hence poor service levels.
Dashboard - very effective. Great solution that helps us meet the needs of our clients.
The customer chat experience is terrible. The email routing can be cumbersome and expensive requiring 3 email inboxes per service.
Prioritize real-user-identified key features according to your needs to find your best fit.
Dialshree
Top FeaturesAspect Unified IP
Dialshree
Aspect Unified IP
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