Capterra Logo
Helping businesses choose better software since 1999

Dialshree vs Eloquant: Which is a better fit?

Updated on August 18th, 2024
    • Capterra offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links.
    Independent research methodology

    Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. 

    How Capterra verifies reviews

    Capterra carefully verified over 2 million reviews to bring you authentic software and services experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. Learn more.

    How Capterra ensures transparency

    Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software and service providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. Learn more.

    Dialshree logo

    Dialshree

    PROFILE
    Eloquant logo

    Eloquant

    PROFILE
    What's your intended use case?
    Summary
    Key features rated by users
    Features selected based on 3,928 reviews from Call Center users.
    % Fit
    Not enough reviews
    Feature ratings
    Call Center Management
    4.9
    Chat/Messaging
    4.5
    Call Logging
    4.7
    Call Tracking
    5.0
    Call Recording
    4.8
    % Fit
    Not enough reviews
    Feature ratings
    Call Center Management
    4.3
    Chat/Messaging
    5.0
    Call Logging
    4.2
    Call Tracking
    --
    Call Recording
    4.2
    User satisfaction
    4.7
    User reviews73
    Ease of use
    4.7
    Functionality
    4.7
    Value for money
    4.6
    Customer support
    4.8
    4.3
    User reviews18
    Ease of use
    4.1
    Functionality
    4.4
    Value for money
    3.8
    Customer support
    4.1
    Price starts from
    /user
    Monthly subscription
    Free version
    Free trial
    --
    Monthly subscription
    Free version
    Free trial
    Best for

    BPO, KPO, Corporate Companies, Collection Agencies, Businesses, Telemarketing Companies, Call Centers, Banking, Healthcare, eCommerce, Automotive, Government

    Europe Businesses which are looking an all-in-one cloud contact center solution

    User reviews
    pros & cons
    Krunal K
    BPO

    Customer support is excellent and great positive and proactive approach of entire team.

    Amish A
    Director

    Auto Dial for the CallBacks features is missing.

    ram r
    IT Manager

    Amazing experience with team elision, they are quick and professional. Always happy to support and help.

    Sharauf S
    Team Leader Customer Service

    It shows me a sales report and details about it which is always 0 and I have no use case.

    Shubham S
    IT Manager

    Great experience with good support team. Very happy to work with [sensitive content hidden.

    Neeraj N
    IT-Project Manager

    Taking time in Customization and sometime very hard to get update.

    Rajeshkumar R
    Manager

    Great experience, from [sensitive content hidden], entire team is super supportive. Modules are customizable & UI is super swift.

    Mallinath M
    System Administrator

    Email Notification regarding Space of Hard disk.

    1 / 4
    View Reviews
    Not enough reviews
    View Reviews
    Video reviews
    No video reviews yet
    No video reviews yet
    User interface
    No videos provided by vendor
    No videos provided by vendor
    144944
    5 screenshots
    240171
    5 screenshots
    Do these products fit your needs?

    Prioritize real-user-identified key features according to your needs to find your best fit.

    Logo Img
    --%
    Logo Img
    --%
    Activity Tracking
    207
    Important
    Alerts/Escalation
    388
    Important

    Dialshree

    36/41
    • Call Tagging
    • Call Transcription
    • Call Whispering
    • Dashboard
    • Voice Recognition
    • Activity Tracking
    • Alerts/Escalation
    • API
    • Auto-Dialer
    • Automatic Call Distribution
    • Blended Call Center
    • Callback Scheduling
    • Call Center Management
    • Caller ID
    • Call Logging
    • Call Monitoring
    • Call Recording
    • Call Reporting
    • Call Routing
    • Call Scripting
    • Call Tracking
    • Call Transfer
    • Chat/Messaging
    • Computer Telephony Integration
    • Contact Management
    • CRM
    • Inbound Call Center
    • Interaction Tracking
    • IVR
    • Manual Dialer
    • Monitoring
    • Multi-Channel Communication
    • Outbound Call Center
    • Performance Management
    • Predictive Dialer
    • Progressive Dialer
    • Queue Management
    • Reporting/Analytics
    • Surveys & Feedback
    • Third-Party Integrations
    • Voice Mail
    See All features
    Hide Call Center Software Features -

    Eloquant

    Top Features
    38/41
    Show Call Center Software Features +

    Dialshree

    • Best Value Call Center
      Software (2022)

    Eloquant

    --

    Dialshree
    Deployment
    • Cloud, SaaS, Web-Based
    • Desktop - Mac
    • Desktop - Windows
    • Desktop - Linux
    • Desktop - Chromebook
    • On-Premise - Windows
    • On-Premise - Linux
    • Mobile - Android
    • Mobile - iPhone
    • Mobile - iPad
    Support
    • Email/Help Desk
    • FAQs/Forum
    • Knowledge Base
    • Phone Support
    • 24/7 (Live rep)
    • Chat
    Training
    • In Person
    • Live Online
    • Webinars
    • Documentation
    • Videos
    Eloquant
    Deployment
    • Cloud, SaaS, Web-Based
    • Desktop - Mac
    • Desktop - Windows
    • Desktop - Linux
    • Desktop - Chromebook
    • On-Premise - Windows
    • On-Premise - Linux
    • Mobile - Android
    • Mobile - iPhone
    • Mobile - iPad
    Support
    • Email/Help Desk
    • FAQs/Forum
    • Knowledge Base
    • Phone Support
    • 24/7 (Live rep)
    • Chat
    Training
    • In Person
    • Live Online
    • Webinars
    • Documentation
    • Videos
    Dialshree
    • By Elision Technologies
    • Located in India
    • Founded in 2007
    Eloquant
    • By ELOQUANT
    • Located in France
    Need a Little Help?

    Talk with a software expert for free. Get a list of software that’s great for you in less than 15 minutes.

    Recommendations

    Products similar to those you're currently comparing:

    Popular Comparisons