Nextiva Contact Center vs EvaluAgent: Which is a better fit?

The ROI on this kind of investment is key and we believe that over the long term it will be significant. It’s amazing technology that is a growth driver for any customer focused organization.

It is unknown if I’ll be able to recoup all of them back, and unfortunately, there is no way that I’ll ever know.

With our new Analytics platform, we can share how things are tracking and it’s keeping the team really focused and on task. We love it and the results are pretty amazing too.

I am a business owner that is undoubtedly frustrated and beyond upset over the financial damages and los that we experienced during our time attempting use of Nextiva’s services.

The customer service is outstanding and they have a team of technicians that understand the ins and outs of the products as well really care about your own personal success.

There are times where I calls are not coming in and its saying chat unavailable. It happens several times in a day so having said that, i hate it when that happens.

It’s been great to see them figure out how to integrate the tool and make the most of the new functionality. We are very excited to see how this impacts our results in the coming weeks and months.

From our Messaging app not working to the setup being manipulated by Nextiva's customer service without our knowledge it has turned into an almost daily conversation through phone calls and email.

The ease with which I could create my own scorecards and how flexible they were. Reporting is good as well, and easy to present and gives good oversight.

Unable to edit the headings on a completed evaluation, if you have made a mistake.

The CS has been amazing and taking into consideration all improvements escalated, wish we will carry on like that.

Because I really have to pick one. I'd say the initial set up is not as straight forward as the day to day use (if you get the initial structure wrong you can easily get stuck).

We have not installed the product as yet, but from the support I have received from executives, I am confident that I will be in good hands and supported in the future.

No real dislikes really, maybe more enhanced reporting, (i’m not sure if this is a limitation of the free trial).

Great that agents have their own login and dashboard. Love the constant new features (self-evaluation is a favourite of mine as gets real buy-in from the team).

The tool is embedded in our culture where multiple departments now use the tool. Real-time feedback to out agents is vital, any problem can now be remedied in real time.