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Nextiva Contact Center vs Sideline: Which is a better fit?

Updated on January 8th, 2025
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Summary
Key features rated by users
Features selected based on 2,370 reviews from Business Phone Systems users.
% Fit
Missing features
Feature ratings
Call Routing
4.6
Mobile Access
NA
Call Transfer
4.7
Call Center Management
4.7
Call Recording
4.7
% Fit
Missing features
Not enough reviews
Feature ratings
Call Routing
NA
Mobile Access
4.5
Call Transfer
NA
Call Center Management
NA
Call Recording
NA
User satisfaction
4.5
User reviews112
Ease of use
4.5
Functionality
4.4
Value for money
4.4
Customer support
4.5
3.8
User reviews64
Ease of use
3.8
Functionality
3.8
Value for money
3.7
Customer support
3.4
Price starts from
/user
Monthly subscription
Free version
Free trial
Monthly subscription
Free version
Free trial
Best for

Small Business, Mid-Market and Enterprise companies with contact center needs. These can include customer service and telemarketing centers, employee service and support centers, or help desk centers.

Sideline is a cloud-based business phone system designed for entrepreneurs, remote workers, and more.

User reviews
pros & cons
1 / 4
View Reviews
1 / 4
View Reviews
Video reviews
No video reviews yet
Ross A
owner
5.0

Ross A: Hi, I'm Ross. I'm the owner of the business. I give Sideline a five out of five. If you want to get more reviews like this, click the link below. Before Sideline, I was using my landline through Comcast, and I switched to Sideline because it had way more features. It was one eighth of the price and I was also able to have it... answer remotely through my cell phone anytime I needed it. I didn't have to just be tied to the spot. I chose Sideline because it had all of the features I was looking for, call waiting, forward to voicemail, text to voicemail. I could manage the greetings, I could have different times for when I was in class versus when the school was closed. It just gave me all the features that I had in my previous, plus about 10 more, without it costing anything extra. Setting Sideline up was very easy. It was basically just plugging in my phone number. They did most of the setup on the back end. I had to go in and record my greetings and set up my text, my auto text messages. Sideline has been great. I've been using it for about four years now. In the entire four years, I've only had maybe one or two dropped calls, and that was probably more of a network thing than them. The program works flawlessly. It's very inexpensive. It has lots and lots of features. I couldn't recommend them enough. I have been approached by multiple other platforms, and checking them out they don't come close to the features and the pricing.

How Capterra sources reviews
View all video reviews
User interface
No videos provided by vendor
149773 video thumbnail}
1 Video
145004
5 screenshots
No screenshots provided by vendor

Nextiva Contact Center

Top Features
30/50
  • Alerts/Notifications
  • Call Conferencing
  • Call Disposition
  • Call List Management
  • Collaboration Tools
  • Contact Database
  • Customizable Caller ID
  • Customizable Reports
  • Employee Directory
  • Fax Management
  • Live Chat
  • Mobile Access
  • Purchasing & Receiving
  • Real-Time Analytics
  • Real-Time Data
  • Real-Time Monitoring
  • Real-Time Reporting
  • Reporting & Statistics
  • SMS Messaging
  • Video Conferencing
  • Activity Dashboard
  • Activity Tracking
  • API
  • Auto-Dialer
  • Automated Attendant
  • Automatic Call Distribution
  • Callback Scheduling
  • Call Center Management
  • Caller ID
  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scripting
  • Call Tracking
  • Call Transfer
  • Chat/Messaging
  • Communication Management
  • Computer Telephony Integration
  • Contact Management
  • CRM
  • Interaction Tracking
  • IVR
  • Monitoring
  • Multi-Channel Communication
  • PBX
  • Predictive Dialer
  • Queue Management
  • Third-Party Integrations
See All features
Hide Business Phone Systems Software Features -

Sideline

6/50
Show Business Phone Systems Software Features +

Nextiva Contact Center

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Sideline

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Nextiva Contact Center
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Sideline
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Nextiva Contact Center
  • By Nextiva
  • Located in United States
  • Founded in 2008
Sideline
  • By Pinger
  • Located in United States
  • Founded in 2006
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