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Small Business, Mid-Market and Enterprise companies with contact center needs. These can include customer service and telemarketing centers, employee service and support centers, or help desk centers.
Sideline is a cloud-based business phone system designed for entrepreneurs, remote workers, and more.
The ROI on this kind of investment is key and we believe that over the long term it will be significant. It’s amazing technology that is a growth driver for any customer focused organization.
It is unknown if I’ll be able to recoup all of them back, and unfortunately, there is no way that I’ll ever know.
With our new Analytics platform, we can share how things are tracking and it’s keeping the team really focused and on task. We love it and the results are pretty amazing too.
I am a business owner that is undoubtedly frustrated and beyond upset over the financial damages and los that we experienced during our time attempting use of Nextiva’s services.
The customer service is outstanding and they have a team of technicians that understand the ins and outs of the products as well really care about your own personal success.
There are times where I calls are not coming in and its saying chat unavailable. It happens several times in a day so having said that, i hate it when that happens.
It’s been great to see them figure out how to integrate the tool and make the most of the new functionality. We are very excited to see how this impacts our results in the coming weeks and months.
From our Messaging app not working to the setup being manipulated by Nextiva's customer service without our knowledge it has turned into an almost daily conversation through phone calls and email.
I love that Sideline works just like my regular cell phone number. It's easy to use and you can text too, which is a plus.
The messages that get from SIDELINE are confusing me with perceived missed calls and or messages from prospective clients.
What I like most about Sideline is the ability to have an alternate phone number right on my current mobile device that I use strictly for my business.
I bought a new phone and had to transfer my app. I was unable to sign in, had multiple errors.
I liked having two lines while carrying one cellphone. I liked it being anonymous to the party I was making business with.
But right now, there is a major problem - Sideline signed me out of my app. I didn't know it, I received no notice of it.
I like how I can customize so many features. Everything from voicemail greetings, to text message signatures.
My business number is with sideline so we need to stay, but the issues with the app and customer service make it an awful experience.
Ross A: Hi, I'm Ross. I'm the owner of the business. I give Sideline a five out of five. If you want to get more reviews like this, click the link below. Before Sideline, I was using my landline through Comcast, and I switched to Sideline because it had way more features. It was one eighth of the price and I was also able to have it... answer remotely through my cell phone anytime I needed it. I didn't have to just be tied to the spot. I chose Sideline because it had all of the features I was looking for, call waiting, forward to voicemail, text to voicemail. I could manage the greetings, I could have different times for when I was in class versus when the school was closed. It just gave me all the features that I had in my previous, plus about 10 more, without it costing anything extra. Setting Sideline up was very easy. It was basically just plugging in my phone number. They did most of the setup on the back end. I had to go in and record my greetings and set up my text, my auto text messages. Sideline has been great. I've been using it for about four years now. In the entire four years, I've only had maybe one or two dropped calls, and that was probably more of a network thing than them. The program works flawlessly. It's very inexpensive. It has lots and lots of features. I couldn't recommend them enough. I have been approached by multiple other platforms, and checking them out they don't come close to the features and the pricing.
Nextiva Contact Center
Top FeaturesSideline
Nextiva Contact Center
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Sideline
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