# Compare Nextiva Contact Center vs UJET 2026 | Capterra > Unsure of what to choose? Check Capterra to compare Nextiva Contact Center and UJET based on pricing, features, product details, and verified reviews. Source: https://www.capterra.com/compare/145004-164070/Nextiva-Call-Center-vs-UJET --- # Nextiva Contact Center vs UJET Features and Cost Comparison Last updated March 13th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: Nextiva Contact CenterUJET2/4 selected [Nextiva Contact Center](https://www.capterra.com/p/145004/Nextiva-Call-Center/)[4.5 (112)](https://www.capterra.com/p/145004/Nextiva-Call-Center/reviews/) [UJET](https://www.capterra.com/p/164070/UJET/)[4.6 (140)](https://www.capterra.com/p/164070/UJET/reviews/) [## Nextiva Contact Center](https://www.capterra.com/p/145004/Nextiva-Call-Center/)[4.5 (112)](https://www.capterra.com/p/145004/Nextiva-Call-Center/reviews/) Starting Price $30.00/month Value-for-Money 4.4 Functionality 4.4 Ease of Use 4.5 Customer Service 4.5 Reviews Sentiment Based on [112 reviews](#user-reviews) Positive 99 Neutral 4 Negative 9 [## UJET](https://www.capterra.com/p/164070/UJET/)[4.6 (140)](https://www.capterra.com/p/164070/UJET/reviews/) Starting Price $80.00/year Value-for-Money 4.8 Functionality 4.6 Ease of Use 4.8 Customer Service 4.8 Reviews Sentiment JS DB Based on [140 reviews](#user-reviews) Positive 130 Neutral 7 Negative 3 ## Not a match? 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What’s your intended use case? ## Summary * * * Key features rated by users Features selected based on 4,828 reviews from call center software users. about the Fit Score methodology. Fit Score methodology Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about. If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology 73%Fit Not enough reviews Feature ratings Call Center Management 4.7 Dashboard \-- Call Logging 4.5 Call Recording 4.7 Call Tracking 4.5 65%Fit Missing features Not enough reviews Feature ratings Call Center Management 4.9 Dashboard \-- Call Logging 4.9 Call Recording 5.0 Call Tracking NA User satisfaction User satisfaction 4.5 User reviews[112](https://www.capterra.com/p/145004/Nextiva-Call-Center/reviews/) Ease of use 4.5 Functionality 4.4 Value for money 4.4 Customer support 4.5 User satisfaction 4.6 User reviews[140](https://www.capterra.com/p/164070/UJET/reviews/) Ease of use 4.8 Functionality 4.6 Value for money 4.8 Customer support 4.8 Price starts from Price starts from $30Per User, Per Month - Free version - Free trial Price starts from $80Per Year - Free version - Free trial Best for Best for Small Business, Mid-Market and Enterprise companies with contact center needs. These can include customer service and telemarketing centers, employee service and support centers, or help desk centers. Best for UJET is ideal for mid-market and enterprise companies that are focused on transforming customer service with a highly reliable cloud architecture and all the benefits of smartphone-era functionality. ## User reviews Pros & cons VR Verified Reviewer Data Analyst > "It is a tool that makes it easier for us to communicate with our customers, even the recording of calls is not useful enough because as a..." [See full review](https://www.capterra.com/p/145004/Nextiva-Call-Center/#Capterra___6145055) AL Alberto L. Technical Support Specialist > "You have to manually search through each section, jump between the "auto attendant," "call groups," "call center locations," and "users,"..." [See full review](https://www.capterra.com/p/145004/Nextiva-Call-Center/#Capterra___6145600) MT Margo T. Digital Marketing Manager > "It is convenient to be able to record and monitor calls in one program." [See full review](https://www.capterra.com/p/145004/Nextiva-Call-Center/#Capterra___6385174) JW John W. Miracle Worker > "The pricing is a bit high and the reporting features are lacking." [See full review](https://www.capterra.com/p/145004/Nextiva-Call-Center/#Capterra___6176941) AM Alejandra M. Operations Manager > "The app's performance remains consistent across different geographical locations, ensuring that our teams can communicate efficiently..." [See full review](https://www.capterra.com/p/145004/Nextiva-Call-Center/#Capterra___6135665) AL Addison L. Coordinator > "I also often lose audio when dialing out." [See full review](https://www.capterra.com/p/145004/Nextiva-Call-Center/#Capterra___6145208) [View Reviews](https://www.capterra.com/p/145004/Nextiva-Call-Center/reviews/) JS Jeff S. Customer Service Representative > "Ujet allows us to interact with our guest and host to help them with their concerns." [See full review](https://www.capterra.com/p/164070/UJET/#Capterra___6331642) DJO Daryll Jane O. Customer Service Represenative > "My overall experience with Ujet is life changing due to my previous company was using another tool which is not user friendly as..." [See full review](https://www.capterra.com/p/164070/UJET/#Capterra___5088816) DB Destiny B. Customer Service Support > "Ujet enables agents, staff members, and specialists to provide quicker and more efficient customer support whether they are..." [See full review](https://www.capterra.com/p/164070/UJET/#Capterra___6006166) MW Mary W. Customer Service Representative > "I make it that size for a reason and having to constantly adjust it back down is frustrating." [See full review](https://www.capterra.com/p/164070/UJET/#Capterra___2249693) JGA Jannice Gwen A. Subject Matter Expert > "The UJET tool also is not that hard to follow as it has options that can easily understood by its users" [See full review](https://www.capterra.com/p/164070/UJET/#Capterra___6323418) Carla D. Gerente de sucursal > "Sometimes can get some errors, it gets unstable more than what you would like." [See full review](https://www.capterra.com/p/164070/UJET/#Capterra___2314655) LaB Lyka angelic B. customer service support > "I use Ujet for inbound to interact individually with our customers, but you can also use it for outbound calling, and it works..." [See full review](https://www.capterra.com/p/164070/UJET/#Capterra___6024434) SH Sharmaine H. Care Representative > "I hate when UJET freezes or changes your status without you knowing." [See full review](https://www.capterra.com/p/164070/UJET/#Capterra___2392848) [View Reviews](https://www.capterra.com/p/164070/UJET/reviews/) ## User interface [Nextiva Contact Center](https://www.capterra.com/p/145004/Nextiva-Call-Center/) 4.48 (112) [UJET](https://www.capterra.com/p/164070/UJET/) 4.57 (140) ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ### Features Do these products fit your needs? Prioritize real-user-identified key features according to your needs to find your best fit. \--% Fit vs \--% Fit Activity Tracking 207 Important AI Copilot 150 Important AI Summarization 120 Important Nextiva Contact Center Top features 40/47 - Activity Tracking - AI Copilot - AI Summarization - Alerts/Escalation - API - Auto-Dialer - Automated Responses - Automatic Call Distribution - Blended Call Center - Callback Scheduling - Call Center Management - Caller ID - Call Logging - Call Monitoring - Call Recording - Call Reporting - Call Routing - Call Scripting - Call Tagging - Call Tracking - Call Transcription - Call Transfer - Call Whispering - Chatbot - Chat/Messaging - Computer Telephony Integration - Contact Management - CRM - Dashboard - Generative AI - Inbound Call Center - Interaction Tracking - IVR - Manual Dialer - Monitoring - Multi-Channel Communication - Outbound Call Center - Performance Management - Predictive Dialer - Progressive Dialer - Queue Management - Reporting/Analytics - Sentiment Analysis - Surveys & Feedback - Third-Party Integrations - Voice Mail - Voice Recognition [See all features](https://www.capterra.com/p/145004/Nextiva-Call-Center/#features) UJET 25/47 - Activity Tracking - AI Copilot - AI Summarization - Alerts/Escalation - API - Auto-Dialer - Automated Responses - Automatic Call Distribution - Blended Call Center - Callback Scheduling - Call Center Management - Caller ID - Call Logging - Call Monitoring - Call Recording - Call Reporting - Call Routing - Call Scripting - Call Tagging - Call Tracking - Call Transcription - Call Transfer - Call Whispering - Chatbot - Chat/Messaging - Computer Telephony Integration - Contact Management - CRM - Dashboard - Generative AI - Inbound Call Center - Interaction Tracking - IVR - Manual Dialer - Monitoring - Multi-Channel Communication - Outbound Call Center - Performance Management - Predictive Dialer - Progressive Dialer - Queue Management - Reporting/Analytics - Sentiment Analysis - Surveys & Feedback - Third-Party Integrations - Voice Mail - Voice Recognition [See all features](https://www.capterra.com/p/164070/UJET/#features) ### Recognition Nextiva Contact Center is recognized as a top-rated tool in 1 Capterra Shortlist reports UJET is recognized as a top-rated tool in 2 Capterra Shortlist reports Best Value Call CenterSoftware (2024)  ### Deployment & support Nextiva Contact Center Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos UJET Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details Nextiva Contact Center - By Nextiva - Located in United States - Founded in 2008 UJET - By UJET - Located in United States - Founded in 2015 ## Popular Comparisons [Nextiva Contact Center](https://www.capterra.com/p/145004/Nextiva-Call-Center/)[4.48 (112)](https://www.capterra.com/p/145004/Nextiva-Call-Center/reviews/) vs [Ringover](https://www.capterra.com/p/169627/RingOver/)[4.70 (871)](https://www.capterra.com/p/169627/RingOver/reviews/) $30/month Price $29/month 4.4 Features 4.6 4.5 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/145004-169627/Nextiva-Call-Center-vs-RingOver) [UJET](https://www.capterra.com/p/164070/UJET/)[4.57 (140)](https://www.capterra.com/p/164070/UJET/reviews/) vs [Ringover](https://www.capterra.com/p/169627/RingOver/)[4.70 (871)](https://www.capterra.com/p/169627/RingOver/reviews/) $80/year Price $29/month 4.6 Features 4.6 4.8 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/164070-169627/UJET-vs-RingOver) [Nextiva Contact Center](https://www.capterra.com/p/145004/Nextiva-Call-Center/)[4.48 (112)](https://www.capterra.com/p/145004/Nextiva-Call-Center/reviews/) vs [Convoso](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/)[4.51 (387)](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/reviews/) $30/month Price $90/month 4.4 Features 4.5 4.5 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/76768-145004/Cloud-Predictive-Dialer-vs-Nextiva-Call-Center) [UJET](https://www.capterra.com/p/164070/UJET/)[4.57 (140)](https://www.capterra.com/p/164070/UJET/reviews/) vs [Convoso](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/)[4.51 (387)](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/reviews/) $80/year Price $90/month 4.6 Features 4.5 4.8 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/76768-164070/Cloud-Predictive-Dialer-vs-UJET) [Nextiva Contact Center](https://www.capterra.com/p/145004/Nextiva-Call-Center/)[4.48 (112)](https://www.capterra.com/p/145004/Nextiva-Call-Center/reviews/) vs [DialedIn CCaaS](https://www.capterra.com/p/29589/CallCenterNOW/)[4.81 (324)](https://www.capterra.com/p/29589/CallCenterNOW/reviews/) $30/month Price $25/month 4.4 Features 4.7 4.5 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/29589-145004/CallCenterNOW-vs-Nextiva-Call-Center) [UJET](https://www.capterra.com/p/164070/UJET/)[4.57 (140)](https://www.capterra.com/p/164070/UJET/reviews/) vs [DialedIn CCaaS](https://www.capterra.com/p/29589/CallCenterNOW/)[4.81 (324)](https://www.capterra.com/p/29589/CallCenterNOW/reviews/) $80/year Price $25/month 4.6 Features 4.7 4.8 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/29589-164070/CallCenterNOW-vs-UJET) [Nextiva Contact Center](https://www.capterra.com/p/145004/Nextiva-Call-Center/)[4.48 (112)](https://www.capterra.com/p/145004/Nextiva-Call-Center/reviews/) vs [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[4.68 (1,781)](https://www.capterra.com/p/102188/LiveAgent/reviews/) $30/month Price $15/month 4.4 Features 4.6 4.5 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/102188-145004/LiveAgent-vs-Nextiva-Call-Center) [UJET](https://www.capterra.com/p/164070/UJET/)[4.57 (140)](https://www.capterra.com/p/164070/UJET/reviews/) vs [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[4.68 (1,781)](https://www.capterra.com/p/102188/LiveAgent/reviews/) $80/year Price $15/month 4.6 Features 4.6 4.8 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/102188-164070/LiveAgent-vs-UJET) [Nextiva Contact Center](https://www.capterra.com/p/145004/Nextiva-Call-Center/)[4.48 (112)](https://www.capterra.com/p/145004/Nextiva-Call-Center/reviews/) vs [Nextiva](https://www.capterra.com/p/175788/Nextiva/)[4.61 (916)](https://www.capterra.com/p/175788/Nextiva/reviews/) $30/month Price $25/month 4.4 Features 4.6 4.5 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/145004-175788/Nextiva-Call-Center-vs-Nextiva) [UJET](https://www.capterra.com/p/164070/UJET/)[4.57 (140)](https://www.capterra.com/p/164070/UJET/reviews/) vs [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[4.41 (4,079)](https://www.capterra.com/p/164283/Zendesk/reviews/) $80/year Price $39/month 4.6 Features 4.4 4.8 Ease of Use 4.3 [View full comparison](https://www.capterra.com/compare/164070-164283/UJET-vs-Zendesk) [Nextiva Contact Center](https://www.capterra.com/p/145004/Nextiva-Call-Center/)[4.48 (112)](https://www.capterra.com/p/145004/Nextiva-Call-Center/reviews/) vs [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[4.41 (4,079)](https://www.capterra.com/p/164283/Zendesk/reviews/) $30/month Price $39/month 4.4 Features 4.4 4.5 Ease of Use 4.3 [View full comparison](https://www.capterra.com/compare/145004-164283/Nextiva-Call-Center-vs-Zendesk) [UJET](https://www.capterra.com/p/164070/UJET/)[4.57 (140)](https://www.capterra.com/p/164070/UJET/reviews/) vs [Readymode](https://www.capterra.com/p/136728/Readymode/)[4.63 (142)](https://www.capterra.com/p/136728/Readymode/reviews/) $80/year Price $199/month 4.6 Features 4.6 4.8 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/136728-164070/Readymode-vs-UJET)