# Compare Nextiva Contact Center vs Nextiva 2026 | Capterra

> Unsure of what to choose? Check Capterra to compare Nextiva Contact Center and Nextiva based on pricing, features, product details, and verified reviews.

Source: https://www.capterra.com/compare/145004-175788/Nextiva-Call-Center-vs-Nextiva

---

# Nextiva Contact Center vs Nextiva Features and Cost Comparison

Last updated March 13th, 2026

Provider data verified by our Software Research team, and reviews  
moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/)

Your comparison:

Nextiva Contact CenterNextiva2/4 selected

[Nextiva Contact Center](https://www.capterra.com/p/145004/Nextiva-Call-Center/)[4.5 (112)](https://www.capterra.com/p/145004/Nextiva-Call-Center/reviews/)

[Nextiva](https://www.capterra.com/p/175788/Nextiva/)[4.6 (919)](https://www.capterra.com/p/175788/Nextiva/reviews/)

[## Nextiva Contact Center](https://www.capterra.com/p/145004/Nextiva-Call-Center/)[4.5 (112)](https://www.capterra.com/p/145004/Nextiva-Call-Center/reviews/)

Starting Price

$30.00/month

Value-for-Money

4.4

Functionality

4.4

Ease of Use

4.5

Customer Service

4.5

Reviews Sentiment

Based on [112 reviews](#user-reviews)

Positive

99

Neutral

4

Negative

9

[## Nextiva](https://www.capterra.com/p/175788/Nextiva/)[4.6 (919)](https://www.capterra.com/p/175788/Nextiva/reviews/)

Starting Price

$25.00/month

Value-for-Money

4.5

Functionality

4.5

Ease of Use

4.5

Customer Service

4.5

Reviews Sentiment

Based on [919 reviews](#user-reviews)

Positive

830

Neutral

38

Negative

51

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What’s your intended use case?

## Summary

* * *

Key features rated by users

Features selected based on 4,901 reviews from call center software users.  
about the Fit Score methodology.

Fit Score methodology

Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about.

  

If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology

73%Fit

Not enough reviews

Feature ratings

Call Center Management

4.7

Dashboard

\--

Call Recording

4.7

Call Logging

4.5

Call Tracking

4.5

67%Fit

Missing features

Not enough reviews

Feature ratings

Call Center Management

4.7

Dashboard

\--

Call Recording

4.6

Call Logging

4.6

Call Tracking

NA

User satisfaction

User satisfaction

4.5

User reviews[112](https://www.capterra.com/p/145004/Nextiva-Call-Center/reviews/)

Ease of use

4.5

Functionality

4.4

Value for money

4.4

Customer support

4.5

User satisfaction

4.6

User reviews[919](https://www.capterra.com/p/175788/Nextiva/reviews/)

Ease of use

4.5

Functionality

4.5

Value for money

4.5

Customer support

4.5

Price starts from

Price starts from

$30Per User, Per Month

-   Free version
-   Free trial

Price starts from

$25Per User, Per Month

-   Free version
-   Free trial

Best for

Best for

Small Business, Mid-Market and Enterprise companies with contact center needs. These can include customer service and telemarketing centers, employee service and support centers, or help desk centers.

Best for

Businesses of any size who want to better connect with their customers.

## User reviews

Pros & cons

VR

Verified Reviewer

Data Analyst

> "It is a tool that makes it easier for us to communicate with our customers, even the recording of calls is not useful enough because as a..."

[See full review](https://www.capterra.com/p/145004/Nextiva-Call-Center/#Capterra___6145055)

AL

Alberto L.

Technical Support Specialist

> "You have to manually search through each section, jump between the "auto attendant," "call groups," "call center locations," and "users,"..."

[See full review](https://www.capterra.com/p/145004/Nextiva-Call-Center/#Capterra___6145600)

MT

Margo T.

Digital Marketing Manager

> "It is convenient to be able to record and monitor calls in one program."

[See full review](https://www.capterra.com/p/145004/Nextiva-Call-Center/#Capterra___6385174)

JW

John W.

Miracle Worker

> "The pricing is a bit high and the reporting features are lacking."

[See full review](https://www.capterra.com/p/145004/Nextiva-Call-Center/#Capterra___6176941)

AM

Alejandra M.

Operations Manager

> "The app's performance remains consistent across different geographical locations, ensuring that our teams can communicate efficiently..."

[See full review](https://www.capterra.com/p/145004/Nextiva-Call-Center/#Capterra___6135665)

AL

Addison L.

Coordinator

> "I also often lose audio when dialing out."

[See full review](https://www.capterra.com/p/145004/Nextiva-Call-Center/#Capterra___6145208)

[View Reviews](https://www.capterra.com/p/145004/Nextiva-Call-Center/reviews/)

Bob W.

owner

> "I contacted support and they changed some things and said wait 45 minutes and it should work."

[See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___7154149)

CG

Chris G.

Owner

> "A custom config Nextiva pushed to our account locks me out of changing settings in the portal, so cloning one phone's configuration to another — a thirty-second task —..."

[See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___7160045)

Brandon K.

Business Development Manager

> "Nextiva Contact Center is scalable and flexible, accommodating our organization's evolving needs as we grow. Whether we need to add new communication channels, onboard..."

[See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6221079)

CG

Chris G.

Owner

> "The marketing leans hard on reliability and service, but day to day it's features that are technically present and functionally broken, paired with a portal that doesn't..."

[See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___7160045)

CD

Charles D.

Director of Lab Operations

> "Our company combined three services, 800 Call Flow, Fax, and multiple business lines into one service with Nextiva at a savings of over $400/month."

[See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6252370)

JS

Joseph S.

HR Adminstrator

> "This made the process costly, time-consuming, and impractical, especially for a charge related to services that were never provided."

[See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___7127851)

CR

Cade R.

Sales Manager

> "Its intuitive interface, flawless voice quality, feature diversity, responsive customer support, and reliability make it a top choice for businesses seeking a seamless..."

[See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6012809)

JS

Joseph S.

HR Adminstrator

> "This situation makes no sense, as it is unreasonable to charge customers for phone services after their numbers have already been ported away."

[See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___7127851)

AC

Andrew C.

Associate

> "Full call control using an endless variety of call flow options, mobile connectivity, desktop app allowing you to take a softphone anywhere, voicemail via email,..."

[See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___5025653)

BT

Brianna T.

Consultant

> "Nextiva made it nearly impossible to cancel our contract--I believe they are a predatory company that only cares about money."

[See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___7178929)

WJ

Wally J.

Logistics coordinator

> "We rely on Nextiva Business Phone Service to handle our communication challenges, enhancing teamwork, ensuring customer satisfaction, and keeping our team connected, no..."

[See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___5025734)

AL

Amy L.

Office Manager

> "The phone will ring and say connected but no one is on the other end, and the customer says they couldn't hear me when they call back."

[See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___7072160)

JJ

Jamie J.

Operations Manager

> "With their software we were able to achieve our goals of routing calls for all 14 of our salons to one centralized location."

[See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6148532)

BT

Brianna T.

Consultant

> "We were also abandoned during the onboarding process, leaving us with no idea how to move forward."

[See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___7178929)

RM

Robert M.

Director

> "We are in the process of phone migration from Cisco Call Manager to Nextiva, Nextiva offered a competitive offer that makes it easy to move forward with a new phone system..."

[See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6047296)

Bob W.

owner

> "I tried to use SMS but it didn't work and I contacted support."

[See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___7154149)

MZ

Melissa Z.

Manager

> "This is an amazing feature which allows the caller to route their own call instead of talking to our receptionist (ie. press 1 for Bob, press 2 for Larry, etc)."

[See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___5024234)

Ginna G.

Attorney

> "I think sometimes its glitchy and problem solving only through chat can be frustrating at times but overall we an work with it."

[See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6864075)

DF

Damain F.

Finance Director

> "The mobile app is a standout, enabling users to stay connected on the go, enhancing productivity and flexibility for remote teams."

[See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6012789)

SS

Sean S.

Owner

> "That there sales reps will say one thing and then go on leave and not even document what was said and then your bill is around 3,000 for the life of your contract"

[See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6597540)

KL

Keith L.

Systems administrator

> "Nextiva is a great platform for me because I want to self manage my call flows and call center ad it gives me all the tools I need to do that."

[See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6238314)

EL

Everett L.

owner

> "Multiple hours spent on the phone with tech support for it to just "start working" then fail 2 weeks later."

[See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6873358)

AS

Ace S.

Sales Coordinator

> "The flexibility and scalability of their service allowed us to add or remove lines as needed, making it easy to adapt to changing business requirements."

[See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___5048031)

EL

Everett L.

owner

> "Multiple hours spent on the phone with tech support for it to just "start working" then fail 2 weeks later."

[See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6873358)

TM

Theodore M.

IT Director

> "I manage all of the systems for my company including the two previous phone providers, internet providers, alarm system, saas providers, etc. etc. etc., and Nextiva is so..."

[See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6221303)

ZM

Zeus M.

Chief Operations Officer

> "Our closing rate for sales and appointment setting has gone up significantly using call monitoring and recording, without being able to hear and see what our staff are..."

[See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___5025375)

TS

Tiffany S.

Comptroller

> "They have great customer service that walk you through the set up and help you get everything that you need for your incoming calls with our customers."

[See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6238409)

CG

Chris G.

Owner

> "Second, I have no control over my own configuration."

[See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___7160045)

CH

Carl H.

Marketing

> "As a remote worker, Nextiva makes it possible to call, text, or chat with colleagues and customers from my own phone extention."

[See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___5024122)

MC

Mariangel C.

Customer service representative

> "One potential drawback of Nextiva is that it may be considered relatively more expensive compared to some other business communication solutions, especially for small..."

[See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6006620)

HC

Harry C.

Property Manager

> "Any question you could come up with the had an answer, They checked and verified that everything you did was correct and when you thought it couldn't get any better they..."

[See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6226148)

AA

Abdulrahman A.

IT Software Management

> "The iOS app could be a little better with clearing missed calls and stopping the annoying pop-up that keeps asking me to enable cellular data when it is already enabled..."

[See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6227057)

JS

Jason S.

President

> "Most integrations worked the first time after they were installed."

[See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___7064322)

JS

Joseph S.

HR Adminstrator

> "Overpriced service"

[See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___7127851)

ST

Samantha T.

President

> "Nextiva was a cost effective way to provide phones to several employees."

[See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6592642)

AH

Ariz H.

Director

> "Specifically, notifications for text messages. Whenever customers text us, we don't get a notification in our email in the same manner that we do when they call us or..."

[See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___5025428)

CB

Christina B.

CFO

> "Having the ability to download the Nextiva app on my cellphone allows me to step away from the office and still stay connected."

[See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6081939)

AL

Amy L.

Office Manager

> "The service on the app doesn't always work properly. "

[See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___7072160)

LE

Laura E.

LOGISTIC COORDINATOR

> "Nextiva has been a very useful tool for my companythe nextiva application is also very good and there are many tools that we can use to record calls, which is amazinf for..."

[See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___5031409)

KR

Kyle R.

IT Project Manager

> "Sometimes voip phones would have provisioning issues reaching the server"

[See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6786575)

SM

Sharon M.

Director of Operations / Property manager

> "We love the call forwarding features, such as when we need to work from home and use our personal cell phones for business-related calls. "

[See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___5027181)

MG

Mario G.

IT Director

> "If someone depletes your Long Distance credits, it can disable your entire account and all phone service (as described by sales, hasn't happened)."

[See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6092301)

TL

Tina L.

Office Manager Assistant

> "We were porting over 190 phonelines from our seventeen clinics including several faxlines, and Nextiva had made sure we'd lost none of them during the transition to their..."

[See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6061122)

ST

Samantha T.

President

> "Nextiva depends on the internet., so when internet is down, so are the phones."

[See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6592642)

SH

Simon H.

Mediator and Arbitrator

> "Much less expensive than POTS, much better voice mail system. And on the rare occasions when I need support (probably no more than 3 times in 5+ years) could reach real..."

[See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6269462)

EL

Everett L.

owner

> "unreliable connectivity."

[See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6873358)

FM

Felipe M.

Logistics Coordinator

> "I work as a freight broker and making and receiving calla everyday is a critical part of my job, Nextiva has succeeded to accomplish this role effectively for me."

[See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___5024424)

EL

Everett L.

owner

> "unreliable connectivity."

[See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6873358)

WF

William F.

Engineer

> "We have not experienced a single outage in two years, and their service department has been reliable and responsive in supporting MACs and assisting with advanced setup..."

[See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6018178)

EL

Everett L.

owner

> "No customer support."

[See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6873358)

JP

Jessica P.

Program Support

> "My favorite feature is the user control of the auto attendant. Once you understand how it works, you can set it up to operate in whatever way is needed."

[See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6050303)

BM

Barbara M.

Law Clerk

> "Wait times were long and there were a few times where we were on the line waiting and the call would drop, resulting in us having to wait even longer."

[See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___5039073)

AA

Anthony A.

CFO

> "generally the system is good although my hardware is not great, the keys stick a lot."

[See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6542502)

TD

Tabitha D.

Administrative Assistant

> "Our transfer system was not operating properly."

[See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6638003)

JB

Jacob B.

Student Ministry Pastor

> "Nextiva being an app on my personal phone is the biggest benefit of all. Because of it, I am able to have a separate number to give people for business purposes but not..."

[See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___5024083)

TL

Terry L.

Marketing Manager

> "A couple things i didn't understand, like parking a phone takes up a phone line, having the paging system takes up a phone line. "

[See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6107062)

CW

Casey W.

Office Manager

> "I love the team messaging and video conferencing."

[See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6504306)

TL

Tina L.

Office Manager Assistant

> "It's a bit not initially flexible when it comes to adjusting the phones' operations based on holidays or locations that are not open every other weekend."

[See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6061122)

SF

Sheri F.

President

> "The support one gets in setting up a call and the wide range of services offered to deliver a very professional and efficient communication system to us"

[See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6213809)

JK

Joe K.

sales manager

> "Wait times, customer service needs an improvement, transfers between agents and departments for trunk accounts."

[See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6047252)

AA

Andres A.

LOGISTICS COORDINATOR

> "The exceptional call quality and the convenience of both phone and desktop applications have significantly improved my communication and productivity."

[See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___5023987)

NR

Nathan R.

Director of IT

> "It's difficult to find more niche things such as a specific type of call log because it's buried under another tab that doesn't really make sense."

[See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6241001)

MT

Miguel T.

Law Clerk

> "I like how you can track and monitor the calls and how I can go back days and days to find a phone number."

[See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___5032968)

AA

Armando A.

Marketing Manager

> "While Nextiva is a good platform overall and it offers very decent pricing, it lacks critical functions for decision-making that can hurt some numbers in growing companies."

[See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6246551)

BP

Benir P.

Marketing Director

> "The ability to seamlessly direct calls to specific departments or individuals ensures that every interaction receives prompt attention."

[See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6047140)

DC

David C.

Head of Media Ops & Distribution

> "Like much of the global workforce, over the course of COVID my role went from in-office to remote. When moving to my current location, I ended up in a dead zone for cell..."

[See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___5025826)

JG

John G.

Music Director

> "One of the big things I wanted our stations to utilize was texting capabilities, while keeping our request line number the same."

[See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___5048978)

ST

Samantha T.

President

> "We didn't get any training on how to use the phone system."

[See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6592642)

GS

Gabriel S.

CEO

> "We purchased Nextiva's enterprise package and are enjoying the full features from call monitoring/recording to the mobile app."

[See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6066285)

AMR

Andres Mauricio R.

Operations manager

> "The prior app had been riddled with numerous problems, which inevitably resulted in a significant loss of calls, ultimately translating to a loss of revenue for our..."

[See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___5024149)

GC

Gale C.

Executive Assistant

> "The cost was much less expensive than purchasing a new phone system, the ability to answer calls when away from the office on your cell phone is a very good option. "

[See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6081092)

JB

John B.

Owner

> "It is a chore switching phone systems, but with all the changes Nextiva has made recently I do not see myself switching to another provider as long as the reliability..."

[See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6027350)

JC

Jerick C.

Administrative

> "Our productivity has increased dramatically as a result of the user-friendly interface, which has made managing calls and texts much simpler."

[See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6303249)

JF

Jon F.

CEO

> "I do not like that I have to call in to add phone lines to my account, though it does give me a chance to ask questions while I'm there."

[See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6144344)

SP

Stacey P.

Office Manager

> "Nextiva is a user friendly product that has allowed our small business to make call flow adjustments and modifications with ease. "

[See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6062428)

DJ

Dan J.

IT Support Manager

> "Managing auto attendants for multiple locations is difficult through the web interface."

[See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6053978)

DF

Damain F.

Finance Director

> "Their team is knowledgeable, responsive, and genuinely committed to resolving any issues promptly. Whether you need assistance with setup, troubleshooting, or exploring..."

[See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6012789)

HD

Hemang D.

Manager

> "The price is not in affordable price range"

[See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6620192)

BAL

BETH-ANNE L.

OFFICE MANAGER

> "We have had excellent service every time we added additional phones, porting our phone number, or needing questions answered about the different platforms."

[See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6006908)

SH

Stephen H.

Systems Administrator

> "Most of the time when our users can't use their phone it's because they get a time and date out of sync. "

[See full review](https://www.capterra.com/p/175788/Nextiva/#Capterra___6047403)

[View Reviews](https://www.capterra.com/p/175788/Nextiva/reviews/)

## User interface

[Nextiva Contact Center](https://www.capterra.com/p/145004/Nextiva-Call-Center/)

4.48 (112)

[Nextiva](https://www.capterra.com/p/175788/Nextiva/)

4.60 (919)

## Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

### Features

Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

\--% Fit

vs

\--% Fit

Activity Tracking

207

Important

AI Copilot

150

Important

AI Summarization

120

Important

Nextiva Contact Center

Top features

40/47

-   Activity Tracking
-   AI Copilot
-   AI Summarization
-   Alerts/Escalation
-   API
-   Auto-Dialer
-   Automated Responses
-   Automatic Call Distribution
-   Blended Call Center
-   Callback Scheduling
-   Call Center Management
-   Caller ID
-   Call Logging
-   Call Monitoring
-   Call Recording
-   Call Reporting
-   Call Routing
-   Call Scripting
-   Call Tagging
-   Call Tracking
-   Call Transcription
-   Call Transfer
-   Call Whispering
-   Chatbot
-   Chat/Messaging
-   Computer Telephony Integration
-   Contact Management
-   CRM
-   Dashboard
-   Generative AI
-   Inbound Call Center
-   Interaction Tracking
-   IVR
-   Manual Dialer
-   Monitoring
-   Multi-Channel Communication
-   Outbound Call Center
-   Performance Management
-   Predictive Dialer
-   Progressive Dialer
-   Queue Management
-   Reporting/Analytics
-   Sentiment Analysis
-   Surveys & Feedback
-   Third-Party Integrations
-   Voice Mail
-   Voice Recognition

[See all features](https://www.capterra.com/p/145004/Nextiva-Call-Center/#features)

Nextiva

27/47

-   Activity Tracking
-   AI Copilot
-   AI Summarization
-   Alerts/Escalation
-   API
-   Auto-Dialer
-   Automated Responses
-   Automatic Call Distribution
-   Blended Call Center
-   Callback Scheduling
-   Call Center Management
-   Caller ID
-   Call Logging
-   Call Monitoring
-   Call Recording
-   Call Reporting
-   Call Routing
-   Call Scripting
-   Call Tagging
-   Call Tracking
-   Call Transcription
-   Call Transfer
-   Call Whispering
-   Chatbot
-   Chat/Messaging
-   Computer Telephony Integration
-   Contact Management
-   CRM
-   Dashboard
-   Generative AI
-   Inbound Call Center
-   Interaction Tracking
-   IVR
-   Manual Dialer
-   Monitoring
-   Multi-Channel Communication
-   Outbound Call Center
-   Performance Management
-   Predictive Dialer
-   Progressive Dialer
-   Queue Management
-   Reporting/Analytics
-   Sentiment Analysis
-   Surveys & Feedback
-   Third-Party Integrations
-   Voice Mail
-   Voice Recognition

[See all features](https://www.capterra.com/p/175788/Nextiva/#features)

### Recognition

Nextiva Contact Center is recognized as a top-rated tool in 1 Capterra Shortlist reports

Nextiva is recognized as a top-rated tool in 3 Capterra Shortlist reports

### Deployment & support

Nextiva Contact Center

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Nextiva

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

### Company Details

Nextiva Contact Center

-   By Nextiva
-   Located in United States
-   Founded in 2008

Nextiva

-   By Nextiva
-   Located in United States
-   Founded in 2008

## Popular Comparisons

[Nextiva Contact Center](https://www.capterra.com/p/145004/Nextiva-Call-Center/)[4.48 (112)](https://www.capterra.com/p/145004/Nextiva-Call-Center/reviews/)

vs

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Features

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4.5

Ease of Use

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[View full comparison](https://www.capterra.com/compare/145004-169627/Nextiva-Call-Center-vs-RingOver)

[Nextiva](https://www.capterra.com/p/175788/Nextiva/)[4.60 (919)](https://www.capterra.com/p/175788/Nextiva/reviews/)

vs

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[View full comparison](https://www.capterra.com/compare/169627-175788/RingOver-vs-Nextiva)

[Nextiva Contact Center](https://www.capterra.com/p/145004/Nextiva-Call-Center/)[4.48 (112)](https://www.capterra.com/p/145004/Nextiva-Call-Center/reviews/)

vs

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$30/month

Price

$90/month

4.4

Features

4.5

4.5

Ease of Use

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[View full comparison](https://www.capterra.com/compare/76768-145004/Cloud-Predictive-Dialer-vs-Nextiva-Call-Center)

[Nextiva](https://www.capterra.com/p/175788/Nextiva/)[4.60 (919)](https://www.capterra.com/p/175788/Nextiva/reviews/)

vs

[800.com](https://www.capterra.com/p/208208/800-com/)[4.71 (347)](https://www.capterra.com/p/208208/800-com/reviews/)

$25/month

Price

$149/month

4.5

Features

4.6

4.5

Ease of Use

4.7

[View full comparison](https://www.capterra.com/compare/175788-208208/Nextiva-vs-800-com)

[Nextiva Contact Center](https://www.capterra.com/p/145004/Nextiva-Call-Center/)[4.48 (112)](https://www.capterra.com/p/145004/Nextiva-Call-Center/reviews/)

vs

[DialedIn CCaaS](https://www.capterra.com/p/29589/CallCenterNOW/)[4.81 (325)](https://www.capterra.com/p/29589/CallCenterNOW/reviews/)

$30/month

Price

$25/month

4.4

Features

4.7

4.5

Ease of Use

4.8

[View full comparison](https://www.capterra.com/compare/29589-145004/CallCenterNOW-vs-Nextiva-Call-Center)

[Nextiva](https://www.capterra.com/p/175788/Nextiva/)[4.60 (919)](https://www.capterra.com/p/175788/Nextiva/reviews/)

vs

[RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/)[4.24 (1,205)](https://www.capterra.com/p/242188/RingCentral-MVP/reviews/)

$25/month

Price

$30/month

4.5

Features

4.3

4.5

Ease of Use

4.2

[View full comparison](https://www.capterra.com/compare/175788-242188/Nextiva-vs-RingCentral-MVP)

[Nextiva Contact Center](https://www.capterra.com/p/145004/Nextiva-Call-Center/)[4.48 (112)](https://www.capterra.com/p/145004/Nextiva-Call-Center/reviews/)

vs

[LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[4.68 (1,786)](https://www.capterra.com/p/102188/LiveAgent/reviews/)

$30/month

Price

$15/month

4.4

Features

4.6

4.5

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/102188-145004/LiveAgent-vs-Nextiva-Call-Center)

[Nextiva](https://www.capterra.com/p/175788/Nextiva/)[4.60 (919)](https://www.capterra.com/p/175788/Nextiva/reviews/)

vs

[3CX](https://www.capterra.com/p/158704/3CX/)[4.39 (467)](https://www.capterra.com/p/158704/3CX/reviews/)

$25/month

Price

$350/year

4.5

Features

4.4

4.5

Ease of Use

4.4

[View full comparison](https://www.capterra.com/compare/158704-175788/3CX-vs-Nextiva)

[Nextiva Contact Center](https://www.capterra.com/p/145004/Nextiva-Call-Center/)[4.48 (112)](https://www.capterra.com/p/145004/Nextiva-Call-Center/reviews/)

vs

[Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[4.41 (4,083)](https://www.capterra.com/p/164283/Zendesk/reviews/)

$30/month

Price

$115/month

4.4

Features

4.4

4.5

Ease of Use

4.3

[View full comparison](https://www.capterra.com/compare/145004-164283/Nextiva-Call-Center-vs-Zendesk)

[Nextiva](https://www.capterra.com/p/175788/Nextiva/)[4.60 (919)](https://www.capterra.com/p/175788/Nextiva/reviews/)

vs

[Zoom Phone](https://www.capterra.com/p/208535/Zoom-Phone/)[4.52 (244)](https://www.capterra.com/p/208535/Zoom-Phone/reviews/)

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Price

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4.5

Features

4.5

4.5

Ease of Use

4.5

[View full comparison](https://www.capterra.com/compare/175788-208535/Nextiva-vs-Zoom-Phone)

[Nextiva Contact Center](https://www.capterra.com/p/145004/Nextiva-Call-Center/)[4.48 (112)](https://www.capterra.com/p/145004/Nextiva-Call-Center/reviews/)

vs

[Readymode](https://www.capterra.com/p/136728/Readymode/)[4.62 (143)](https://www.capterra.com/p/136728/Readymode/reviews/)

$30/month

Price

$199/month

4.4

Features

4.6

4.5

Ease of Use

4.7

[View full comparison](https://www.capterra.com/compare/136728-145004/Readymode-vs-Nextiva-Call-Center)

[Nextiva](https://www.capterra.com/p/175788/Nextiva/)[4.60 (919)](https://www.capterra.com/p/175788/Nextiva/reviews/)

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$25/month

Price

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4.5

Features

4.4

4.5

Ease of Use

4.5

[View full comparison](https://www.capterra.com/compare/174109-175788/Ooma-Office-vs-Nextiva)