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Nextiva Contact Center vs Aspect Unified IP: Which is a better fit?

Updated on January 8th, 2025
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Summary
Key features rated by users
Features selected based on 4,065 reviews from Call Center users.
% Fit
Not enough reviews
Feature ratings
Call Center Management
4.7
Chat/Messaging
--
Call Logging
4.5
Call Tracking
4.5
Call Recording
4.7
% Fit
Missing features
Not enough reviews
Feature ratings
Call Center Management
4.7
Chat/Messaging
--
Call Logging
NA
Call Tracking
NA
Call Recording
4.7
User satisfaction
4.5
User reviews112
Ease of use
4.5
Functionality
4.4
Value for money
4.4
Customer support
4.5
4.4
User reviews70
Ease of use
4.2
Functionality
4.1
Value for money
4.0
Customer support
4.1
Price starts from
/user
Monthly subscription
Free version
Free trial
Not provided by vendor
Free version
Free trial
Best for

Small Business, Mid-Market and Enterprise companies with contact center needs. These can include customer service and telemarketing centers, employee service and support centers, or help desk centers.

Not provided by vendor

User reviews
pros & cons
1 / 4
View Reviews
1 / 4
View Reviews
Video reviews
No video reviews yet
No video reviews yet
User interface
No videos provided by vendor
No videos provided by vendor
145004
5 screenshots
No screenshots provided by vendor
Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

Logo Img
--%
Logo Img
--%
Activity Tracking
207
Important
Alerts/Escalation
388
Important

Nextiva Contact Center

Top Features
38/41
  • Call Tagging
  • Call Whispering
  • Surveys & Feedback
  • Activity Tracking
  • Alerts/Escalation
  • API
  • Auto-Dialer
  • Automatic Call Distribution
  • Blended Call Center
  • Callback Scheduling
  • Call Center Management
  • Caller ID
  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scripting
  • Call Tracking
  • Call Transcription
  • Call Transfer
  • Chat/Messaging
  • Computer Telephony Integration
  • Contact Management
  • CRM
  • Dashboard
  • Inbound Call Center
  • Interaction Tracking
  • IVR
  • Manual Dialer
  • Monitoring
  • Multi-Channel Communication
  • Outbound Call Center
  • Performance Management
  • Predictive Dialer
  • Progressive Dialer
  • Queue Management
  • Reporting/Analytics
  • Third-Party Integrations
  • Voice Mail
  • Voice Recognition
See All features
Hide Call Center Software Features -

Aspect Unified IP

12/41
Show Call Center Software Features +

Nextiva Contact Center

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Aspect Unified IP

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Nextiva Contact Center
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Aspect Unified IP
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Nextiva Contact Center
  • By Nextiva
  • Located in United States
  • Founded in 2008
Aspect Unified IP
  • By Alvaria
  • Located in United States
  • Founded in 1973
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