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Small Business, Mid-Market and Enterprise companies with contact center needs. These can include customer service and telemarketing centers, employee service and support centers, or help desk centers.
Not provided by vendor
The ROI on this kind of investment is key and we believe that over the long term it will be significant. It’s amazing technology that is a growth driver for any customer focused organization.
It is unknown if I’ll be able to recoup all of them back, and unfortunately, there is no way that I’ll ever know.
With our new Analytics platform, we can share how things are tracking and it’s keeping the team really focused and on task. We love it and the results are pretty amazing too.
I am a business owner that is undoubtedly frustrated and beyond upset over the financial damages and los that we experienced during our time attempting use of Nextiva’s services.
The customer service is outstanding and they have a team of technicians that understand the ins and outs of the products as well really care about your own personal success.
There are times where I calls are not coming in and its saying chat unavailable. It happens several times in a day so having said that, i hate it when that happens.
It’s been great to see them figure out how to integrate the tool and make the most of the new functionality. We are very excited to see how this impacts our results in the coming weeks and months.
From our Messaging app not working to the setup being manipulated by Nextiva's customer service without our knowledge it has turned into an almost daily conversation through phone calls and email.
The customization and granularity the UIP product provides has been amazing in scaling our outbound campaigns. It's not as easy to learn, but it's a powerful tool.
When it hungs and fails to end calls. When it fails to connect the sip phone.
High availability works great and has been very solid; Aspect support has been very helpful with any issues.
Upgrade cycle is too aggressive for large companies that have heavy integration and limited IT resources.
The routing and skilling capabilities of the system are excellent. The RTR and RTA dashboards are good as well.
Call distribution becomes hectic when IPINQ is intermittent. Calls traffic may easily be distorted hence poor service levels.
Dashboard - very effective. Great solution that helps us meet the needs of our clients.
The customer chat experience is terrible. The email routing can be cumbersome and expensive requiring 3 email inboxes per service.
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Nextiva Contact Center
Top FeaturesAspect Unified IP
Nextiva Contact Center
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Aspect Unified IP
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